Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
To whom it may
-0.05pt;"> concern, My name is Ramsey Schrader and I am a managing partner at Arena’s Milford In response to complaint *** The customer called the restaurant and was initially concerned about a duplicate charge on their credit cardWhen my General Manager of that location tried to explain that the charge was pending and not complete, the customer would not hear any of itThe GM checked in our system to verify that the charge was not duplicatedOur system very clearly indicates if a card has been used more than once, placing it in it’s own categoryThe GM then offered to refund the money after hours if the duplicate transaction was indeed validApparently this agitated the customer to the point of posting some negative and disparaging information to the Arena’s Milford Facebook page, including comments referring to one of my employees as “man looking” which I did not feel was appropriate(see Example 1) The Monday night in question was abnormally busy and the person that got up from the bar was an employee who happened to be there with her husband having dinnerThe woman in the green dress was the GM of the Milford location, and she had been called in to helpI was in agreement with the customer on the topic of the inappropriate attire, and the GM has been disciplined accordinglyAs for the employee who stepped in to help, I can assure you that she conducted herself in a food safe manner regardless of whether she was working at the time or helpingOn the topic of the Credit Card being changed, again I agree with the customer in this situation, and the employee was appropriately disciplined as wellWhere this takes a turn for the worse is the posting by the Customer’s boyfriend and who I assume is his brotherI have included pictures of those exchangesArena’s will not tolerate comments such as “Some manly looking chick” referring to my employees(see Example 1) After deleting that particular post, we received another from the Customer’s boyfriend on another Arena’s Facebook page(see Example 2) Both of these accounts are monitored by meI explained that his comments were inappropriate but the complaints were validThen I gave him my email and offered to give him my phone number to resolve itThen again, the brother posted another post to Arena’s Milford Facebook(Example 3) Again I expressed that the complaint was valid but the rude comments wouldn't be toleratedThe Customer’s boyfriend then claimed they “could care less about the dollar bill” I am not sure what I can do to rectify the situation since I have offered my contact information and that it was left that they were not concerned about the bill at this pointIf the customer would like a refund, I will gladly provide oneHarassing us by bouncing all over Arena’s social media accounts, even after I had offered contact information, is behavior that diminishes the seriousness of the complaint Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
To whom it may
-0.05pt;"> concern, My name is Ramsey Schrader and I am a managing partner at Arena’s Milford In response to complaint *** The customer called the restaurant and was initially concerned about a duplicate charge on their credit cardWhen my General Manager of that location tried to explain that the charge was pending and not complete, the customer would not hear any of itThe GM checked in our system to verify that the charge was not duplicatedOur system very clearly indicates if a card has been used more than once, placing it in it’s own categoryThe GM then offered to refund the money after hours if the duplicate transaction was indeed validApparently this agitated the customer to the point of posting some negative and disparaging information to the Arena’s Milford Facebook page, including comments referring to one of my employees as “man looking” which I did not feel was appropriate(see Example 1) The Monday night in question was abnormally busy and the person that got up from the bar was an employee who happened to be there with her husband having dinnerThe woman in the green dress was the GM of the Milford location, and she had been called in to helpI was in agreement with the customer on the topic of the inappropriate attire, and the GM has been disciplined accordinglyAs for the employee who stepped in to help, I can assure you that she conducted herself in a food safe manner regardless of whether she was working at the time or helpingOn the topic of the Credit Card being changed, again I agree with the customer in this situation, and the employee was appropriately disciplined as wellWhere this takes a turn for the worse is the posting by the Customer’s boyfriend and who I assume is his brotherI have included pictures of those exchangesArena’s will not tolerate comments such as “Some manly looking chick” referring to my employees(see Example 1) After deleting that particular post, we received another from the Customer’s boyfriend on another Arena’s Facebook page(see Example 2) Both of these accounts are monitored by meI explained that his comments were inappropriate but the complaints were validThen I gave him my email and offered to give him my phone number to resolve itThen again, the brother posted another post to Arena’s Milford Facebook(Example 3) Again I expressed that the complaint was valid but the rude comments wouldn't be toleratedThe Customer’s boyfriend then claimed they “could care less about the dollar bill” I am not sure what I can do to rectify the situation since I have offered my contact information and that it was left that they were not concerned about the bill at this pointIf the customer would like a refund, I will gladly provide oneHarassing us by bouncing all over Arena’s social media accounts, even after I had offered contact information, is behavior that diminishes the seriousness of the complaint Thank you,