Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Hello -*** at your organization instructed me to send this email Originally this complaint was filed on June 12, The Revdex.com tried contacting me via email several times, none of which I received as they went into my Junk folder If I understand correctly, when the Revdex.com didn't receive a reply from me, the complaint was closed.However, as I pointed out to ***, my "desired resolution is for an affordable payment plan to bring the unit up-to-date, while being allowed access to the unit" That has still not happened They wanted $1,cash by today and for me to move all items out of a ft x ft unit by September 15th While I have an excellent job with the state police, I currently do not have a car to move the items, and I'm living in a motel with my roommate as we look for an apartment I would prefer a payment plan for the entire amount owed but allowed access to the items and more time to move them.The attorney for *** *** *** attorney is *** ***; his telephone is ***, and email is ***.Please don't hesitate to contact me for anything else you may need. Regards,
*** *** ***
Thank you for bringing this complaint to our attention. I can assure you we take the legal process very seriously and use the laws we are governed by with great care. The auction process is very time consuming and costly to our business and we use it as a last resort only. Ms***
*** currently owes month’s rent with a balance of $2300. Our request of paying $by the scheduled auction time, was in fact only half of her current balance, a gesture of trying to work with her again. As you can see from her attached emails, we communicated on April 3rd that if the account was not paid in full, we would have to auction the items the next time around, which is where we are at now. It is hard for us to do business this way and although we try to accommodate the needs of our customers, we find situations like this troubling. We simply want to business as was agreed to in our lease. As our final attempt to resolve this matter, we have requested Ms*** *** pay us the $on the date that she says she can do that (June 16th, 2017) and remove all items from that unit by June 22nd, Furthermore, we have explained to her that if she in fact does that, we will waive the final remaining debt of $so that we can gain our space back and she can have her very important items It should also be noted, that under the conditions of a sale, the buyer is asked to return all personal paperwork and although we cannot promise the buyer will do that, they do sign an agreement saying that they will. Thank you for your time and allowing us the opportunity for our side to be heard
The customer owes $3600, a balance that goes back to January 2017. We offered for her to pay $1000 on August 17th and actually gave her until Sept 15th to come get her stuff. To us, that seems more than fair, but she still did not move out. We understand customers fall on hard times and the last thing we want is for a customer to lose their belongings. We legally could have sold this unit months ago, but in an effort for her to keep her belongings we have made every attempt for her to take them. We feel we have been as understanding as we can be and unfortunately we will have to ask for the courts help on this one, which will just cost our business more.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[redacted] (MSS) did not offer ANY resolution in their last response; they simply stated facts, and incorrect ones at that ($1,000 was to be paid by 8/31/17, not 8/17/17, per 8/22/17 email from [redacted], MSS' attorney). I offered $250 every 2 weeks and to vacate by 12/31/17 (for a total of $2,000, twice the amount requested), with ongoing access to the unit so I may remove a few items at a time, as I have no one to help me. Every single offer made by MSS - a list may be submitted if necessary - involved the payment of a lump sum of AT LEAST FOUR FIGURES IN A VERY SHORT TIME-FRAME without the possibility of accessing the unit to move things out over time, as it would only be me moving them. MOST IMPORTANTLY, there are many, many personal documents, such as medical records, which contain my date of birth, social security number, tax returns, etc., that MSS will not allow me to retrieve without payment in full. Their self-described "honor system" allows potential auction buyers to sift through this information and turn it into their office. However, should that happen, I've been advised I'd have legal grounds to sue MSS for causing "irreparable harm"; (i.e., once my information is out there, there's no way to be "made whole" - identity theft could occur at any time). Further, it does not appear MSS had honest intentions of resolving this, not only for their failure to offer a resolution in their response, but also because they failed to wait for my response, and on 9/14/17 sent me the attached notice they will be auctioning my unit on 11/6/17 unless $3,477.60 is paid before then. Of that amount, $316.40 are monthly late fees (charged six days after due date) and $12.00 is a Final Written Default Fee (??). Further, as you can see on the attached, the rent increased 2/23/17 from $378.00 per month to $398.00 per month, yet MSS FAILED TO NOTIFY ME OF THE PRICE INCREASE. Yet in a show of good faith on my part, I vacated my other unit there (#213) by July 8, 2017, per their request. If MSS truly intends to reach a fair resolution, they could start by eliminating late and other superfluous fees from my account while allowing me ongoing access to remove items over a period of time, during which I would make payments every 2 weeks in cash, so they won't even lose 1.9% by using my debit card. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Hello -*** at your organization instructed me to send this email Originally this complaint was filed on June 12, The Revdex.com tried contacting me via email several times, none of which I received as they went into my Junk folder If I understand correctly, when the Revdex.com didn't receive a reply from me, the complaint was closed.However, as I pointed out to ***, my "desired resolution is for an affordable payment plan to bring the unit up-to-date, while being allowed access to the unit" That has still not happened They wanted $1,cash by today and for me to move all items out of a ft x ft unit by September 15th While I have an excellent job with the state police, I currently do not have a car to move the items, and I'm living in a motel with my roommate as we look for an apartment I would prefer a payment plan for the entire amount owed but allowed access to the items and more time to move them.The attorney for *** *** *** attorney is *** ***; his telephone is ***, and email is ***.Please don't hesitate to contact me for anything else you may need. Regards,
*** *** ***
Thank you for bringing this complaint to our attention. I can assure you we take the legal process very seriously and use the laws we are governed by with great care. The auction process is very time consuming and costly to our business and we use it as a last resort only. Ms***
*** currently owes month’s rent with a balance of $2300. Our request of paying $by the scheduled auction time, was in fact only half of her current balance, a gesture of trying to work with her again. As you can see from her attached emails, we communicated on April 3rd that if the account was not paid in full, we would have to auction the items the next time around, which is where we are at now. It is hard for us to do business this way and although we try to accommodate the needs of our customers, we find situations like this troubling. We simply want to business as was agreed to in our lease. As our final attempt to resolve this matter, we have requested Ms*** *** pay us the $on the date that she says she can do that (June 16th, 2017) and remove all items from that unit by June 22nd, Furthermore, we have explained to her that if she in fact does that, we will waive the final remaining debt of $so that we can gain our space back and she can have her very important items It should also be noted, that under the conditions of a sale, the buyer is asked to return all personal paperwork and although we cannot promise the buyer will do that, they do sign an agreement saying that they will. Thank you for your time and allowing us the opportunity for our side to be heard
The customer owes $3600, a balance that goes back to January 2017. We offered for her to pay $1000 on August 17th and actually gave her until Sept 15th to come get her stuff. To us, that seems more than fair, but she still did not move out. We understand customers fall on hard times and the last thing we want is for a customer to lose their belongings. We legally could have sold this unit months ago, but in an effort for her to keep her belongings we have made every attempt for her to take them. We feel we have been as understanding as we can be and unfortunately we will have to ask for the courts help on this one, which will just cost our business more.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[redacted] (MSS) did not offer ANY resolution in their last response; they simply stated facts, and incorrect ones at that ($1,000 was to be paid by 8/31/17, not 8/17/17, per 8/22/17 email from [redacted], MSS' attorney). I offered $250 every 2 weeks and to vacate by 12/31/17 (for a total of $2,000, twice the amount requested), with ongoing access to the unit so I may remove a few items at a time, as I have no one to help me. Every single offer made by MSS - a list may be submitted if necessary - involved the payment of a lump sum of AT LEAST FOUR FIGURES IN A VERY SHORT TIME-FRAME without the possibility of accessing the unit to move things out over time, as it would only be me moving them. MOST IMPORTANTLY, there are many, many personal documents, such as medical records, which contain my date of birth, social security number, tax returns, etc., that MSS will not allow me to retrieve without payment in full. Their self-described "honor system" allows potential auction buyers to sift through this information and turn it into their office. However, should that happen, I've been advised I'd have legal grounds to sue MSS for causing "irreparable harm"; (i.e., once my information is out there, there's no way to be "made whole" - identity theft could occur at any time). Further, it does not appear MSS had honest intentions of resolving this, not only for their failure to offer a resolution in their response, but also because they failed to wait for my response, and on 9/14/17 sent me the attached notice they will be auctioning my unit on 11/6/17 unless $3,477.60 is paid before then. Of that amount, $316.40 are monthly late fees (charged six days after due date) and $12.00 is a Final Written Default Fee (??). Further, as you can see on the attached, the rent increased 2/23/17 from $378.00 per month to $398.00 per month, yet MSS FAILED TO NOTIFY ME OF THE PRICE INCREASE. Yet in a show of good faith on my part, I vacated my other unit there (#213) by July 8, 2017, per their request. If MSS truly intends to reach a fair resolution, they could start by eliminating late and other superfluous fees from my account while allowing me ongoing access to remove items over a period of time, during which I would make payments every 2 weeks in cash, so they won't even lose 1.9% by using my debit card. Regards,
[redacted]