aRes

I purchased Legoland tickets for my son and his family. Four tickets (2 adult and 2 child) were purchased on 2/1/2013 in the total amount of $276.00. I gave these tickets to my son in July of 2013 as a birthday gift. My son has a baby at home and so unfortunately they were not able to use the tickets in the given time and the tickets expired. I printed the tickets out and gave it to them without any knowledge that the tickets do expire. I was under the assumption that these tickets don't expire. My son and his wife decided to use the tickets and go with their family on 2/22/2014 (since their baby is a bit older now and they can take her with them). Thank God my daughter in law checked the tickets the day before and realized that they have expired! She quickly called me and in return I called Ares Travel to see if there's anything they could do. I mean this isn't just a small $20 purchase, we're talking about almost $300! I called and was taken back at how rude a company can be. After waiting on hold for 20 minutes I was greeted by a customer service representative (I didn't get the chance to catch her name). I said my hello and asked her how she's doing and all she said was "how can I help you maam" already with an attitude even though all I did was greet her in a nice way. So I said "I have a request I am hoping you will be able to help me with" and she goes "we cannot help you with any requests you need to call the theme park itself". It was very obvious that she had my account pulled up already and knew that the tickets were expired. She basically shushed me and told me to go away without me even saying or asking anything yet. So I did say "well you don't know what my request is yet" and she quickly answered "ok ask me". So I explained to her how my daughter in law has a little one and they had some family issues last year and didn't get the chance to use the tickets. She quickly answered saying she can't do anything because they've expired. I asked to speak with a manager and after a couple of minutes on hold was greeted by "Michael" who again said there's nothing they can do. The tickets have expired and that's that. He basically told me that I will need to purchase new tickets and that I lost the $276 I paid for these tickets.