I booked nights in this hotelAfter arriving, I found out we could not stay the second nightI attempted on multiple occasions to check out on the second day so that I would not be charged and could not get in touch with the manager (I talked to at least hotel staff members and [redacted] staff member)When the manager finally responded days later (and after complaints to [redacted] ), he stated their policy was that I could not cancel a reservation unless it was days prior to arrivalI was not cancelling a reservation and am willing to pay for my first night's stay; however, I have never had an issue if I needed to check out early, which is what I didI turned in my key cards by check out time the next morning and left the hotel; I did not stay the second nightHe stated it was their policyMy reservation confirmation stated that cancellation must be made days prior, but it said nothing about a minimum stay or not being permitted to check out earlyThe two
I booked nights in this hotelAfter arriving, I found out we could not stay the second nightI attempted on multiple occasions to check out on the second day so that I would not be charged and could not get in touch with the manager (I talked to at least hotel staff members and [redacted] staff member)When the manager finally responded days later (and after complaints to [redacted] ), he stated their policy was that I could not cancel a reservation unless it was days prior to arrivalI was not cancelling a reservation and am willing to pay for my first night's stay; however, I have never had an issue if I needed to check out early, which is what I didI turned in my key cards by check out time the next morning and left the hotel; I did not stay the second nightHe stated it was their policyMy reservation confirmation stated that cancellation must be made days prior, but it said nothing about a minimum stay or not being permitted to check out earlyThe two