Argenta Field Solutions, LLC

We made contact with Mrs. [redacted] on 3/24/15 and had a discussion about her interaction with [redacted] and about her services.  Mrs. [redacted] was upset that she wasn't signed up for AT&T internet along with her DTV service.  I apologized for any inconvenience and let Mrs. [redacted] know that I...

would looking into this and do my best to make her happy.  After speaking with [redacted], DTV and AT&T I discovered her address was not available for AT&T services and that was the reason she was never installed with AT&T internet.  Spoke with Mrs. [redacted] on 3/25/15 and let her know that we would not be able to bundle her DTV with AT&T however she can keep her Time Warner internet and home phone along with her new DTV.  She let me know she wanted to think about it and should would get back with me.  Mrs [redacted] called me on 3/27/15 and said she really wanted a bundle, combined billing and one number to call for any issues.  We were not able to provider her with that service so Mrs. [redacted] decided to cancel her DTV and stick with her existing services.   On 3/31/15 Mrs. [redacted] and I determined she had an outstanding balance with DTV in the amount of $160.00.  Mrs [redacted] stated that if we could make her whole (reimbursing the $160) she would be happy and completely satisfied with [redacted] and would let the Revdex.com know that she is very satisfied with the outcome of the complaint.  [redacted] Field Solutions is cutting and overnighting a check in the amount of $160 today 3/31/15 to Mrs. [redacted].If you have any further questions please let me know