Argos Group Reviews (%countItem)
Argos Group Rating
Address: 14727 175th St Ste 1B, Jamaica, New York, United States, 11434
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www.argoslogistics.com
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Address: 14727 175th St Ste 1B, Jamaica, New York, United States, 11434
Phone: |
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Web: |
www.argoslogistics.com
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Add contact information for Argos Group
Constant delivery delays. In-transit agreement modification, currently keeping our shipment hostage, while violating earlier agreed on credit terms agreed,as well as failure to perform as agreed on advances.
Refused to deliver and demands upfront payment. In transit agreement modification with pre-paid terms vs post paid.
Dear Revdex.com,
We received your letter regarding the complaint from *** (ID referenced in subject).
The customer settled payment and cargo was delivered on July , 2020.
Two issues brought up by the customer:
Delays in delivery: this particular shipment was held by US Customs upon arrival at Los Angeles port. We can provide all documents if necessary to prove this inspection/delay.Agreement modification: this customer had credit terms when the shipment departed origin. However they violated their credit agreement by not submitting timely payment for a previous shipment. We emailed the customer about this non-payment but there was no response regarding payment. Therefore we advised customer he must settle both invoices before delivery.
Please let us know if you require any further documentation or responses. We take complaints very seriously and understand the value of having good standings with the Revdex.com. We hope our response will not affect our record with Revdex.com.
Best Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have not violated agreement in regards to credit terms.Please see confirmation attached. Invoice dated 7//20 #*** and check dated 7//20 Received by the Argos on 7//20. Hence Argos still violated the terms of the original agreement and blacked mailed us for payment before delivery of the cargo. They held the cargo hostage and refused to deliver.Moreover, Argos used a sub-contractor for this shipment delivery, who added a service charge for something they never performed ( unloading the truck ) Argos, later agreed to remove the charges from the invoice.2. For the shipment with invoice #*** ( attached ) Argos also delivered a wrong cargo of another company instead. As a result in unloading and re-loading the cargo next day of wrongfully delivery cargo we had an additional labor expense.Representative of the Argos contacted us and said they dont know what happened and briefly apologized, but didnt offer a credit for this issue.As a result of constant shipment delays, wrongfully delivered shipments with Argos we suffered loss of sales, suffered additional charges in labor and requesting a full amount of the last invoice to be refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
The use of the word "black mail" is offensive and not true. The shipment referenced by invoice *** was delivered on June , 2020. On that day, our staff attempted to reach the customer by phone and email regarding an issue with delivery. As the customer was unreachable, we expressed to trucker to go ahead and assist with offloading since the customer needed the cargo urgently. On that day, our team email *** that there would be additional charges for offloading assistance. Over the next week, I had email correspondences with the customer validating these charges. Our trucker confirmed these services were rendered while *** denied they happened. I then proposed we split the difference to settle the dispute, absorbing the full charge from the trucker. The customer never replied to us. When the subsequent shipment was about to arrive (referenced by invoice #***), we reminded the customer they had not responded to our offer to settle the outstanding invoice #***. It was during this correspondence that we brought to the customer's attention that since he never replied to us and had an outstanding balance, that his credit terms with our company had been revoked, thereby requiring him to remit payment for all services before we deliver the 2nd shipment (#***).What the customer fails to state in his complaint is our willingness to be flexible on the terms of service. *** express his concern that he would pay the outstanding balance owed and we would not deliver the 2nd shipment in a timely fashion. He even insinuated that we would further delay his cargo on purpose. We offered him other options to pick up the cargo himself (removing the delivery charges on our invoice) or he can nominate his own trucker if he did not trust us. He refused both, leaving us with no realistic alternative other than to keep his account on a prepaid status.*** also continues to state that Argos delays his shipments. As a forwarder, we make arrangements with many underlying companies to move cargo all over the world. Never do we guarantee delivery by a certain date as we are not in a position to control the actual movement of the cargo. Customs examines shipments, vessels are delays or re-routed by steamship lines, flights are canceled, etc. All ETA's are exactly that, estimated time of arrival. When delays occur, we assess the reasons for delays and the length of delay to determine if any discount/refund is warranted. In both cases, the delays were within a reasonable range of time that did not require any discounted actions.In the logistics and shipping industry, credit terms are given to customer as a privilege, not a right. Any business can tell you that without an approved account with *** or ***, you must pay the shipping costs in advance before you can receive/send goods. It works the same with us. *** had credit terms while these two shipments were in transit, but due to the lack of communication and willingness to settle the payments, we had to revoke our credit terms and place him on prepaid only. If we were to deliver to *** without receiving payment, we would have to hope he pays the invoice owed to us. And in our experience, situations like this rarely ever result is payment.We do take complaints very seriously and do our best to avoid such situations. But we stand by our past actions and believe we handled the situation with both parties best interest in mind.