Argrov Box

Final Consumer Response / [redacted] (2000, 7, 2015/12/01) */

Initial Business Response /* (1000, 5, 2016/12/27) */
To whom may concern:
We have attempted on 3 different times to help this customer.
1)On September 29th we sent him a replacement stock overnight!
2)On November 3rd we sent him another replacement stock.
3)then again December we sent him...

another replacement stock.
Each time he is claiming the camo is rubbing off when he uses water to clean the stock. We know that is not true because our rifles are used in the rain hunting and we never have had this problem before. We believe he is using a very strong cleaner that is eating the finish off. As you can see we have bent over backwards to help this customer and there comes a time to stop because we believe he is not being truthful!!!
Initial Consumer Rebuttal /* (3000, 7, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not cleaned any of the stocks or attempted to clean them. the camo dipp comes off simply by handling the stock. I have provided pictures to show it.
I have read the 2 complaints from 2 different costumers, it clearly shows that legacy will not admit any wrong doing and always accuses clients of lying. all I want is a grey none dipped stock.
Final Business Response /* (4000, 19, 2017/01/23) */
I too would like to get this taken care of, he never called to tell me what stock he wanted and or and address to send it. now that I know he wants a black stock send me the mailing address and I will make sure it gets sent out. plus I need to know is it for a long action or short???
[redacted]
Final Consumer Response /* (2000, 21, 2017/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have contacted legacy sports and spoke to [redacted] who took down all the information needed (short action black stock for Howa 1500 & and my mailing address)
[redacted] forwarded the information to [redacted] the CEO and we were on the phone.
Please st the stock as soon as possible.
Thanks

Initial Business Response /* (1000, 5, 2018/01/10) */
Please see the below timeline of events regarding David's complaint:
- Feb 2017 Rifle Magazine purchased
- 12/6/17 RA issued
- 1/3/18 Customer Service spoke with the David on and advised they would check status on return/refund
- 1/3/18/...

Customer Service Spoke with Accounting who stated the company was unable to refund due to 90 day return policy
- 1/4/18 Customer Service called on and left a voicemail on David's phone (952-240-3241)
- 1/8/18 Customer Service Manager stated we will make an exception on our return policy and approve a refund for half the cost as a courtesy, due to Customer Service not advising about the return policy sooner
- 1/9/18 Left voicemail (952-240-3241) to verify CC information to refund $62.50 (half of cost)
Please let me know if you have any further questions regarding this matter.
Initial Consumer Rebuttal /* (2000, 7, 2018/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
-Received my half refund.
-they failed to note in their response that the phone number they we're contacting me was incorrect, even though I had called and emailed four different times from the correct number.

Final Consumer Response /* (2000, 7, 2015/12/01) */