I agree with the previous complaint We sent in our condo fees check which they never processed and then hit us with late fees Also, they are either ignorant of Florida condo law or purposely ignore Florida condo law as it relates to the condo association being responsible for non-negligent drywall damage We were fortunate that an insurance adjustor submitted the damage we would be responsible for to the company that removed our damaged drywall and the drywall work was not included We used an independent contractor for repair, and we paid for work the association was responsible for The amount was not large enough to make legal remedy worth it to us Finally, they put the sale of my unit at risk by not completing a request for a background check in promptmatter Their excuse was that the application did not have all of the needed information but they did not reach out to the applicant to notify her of the lack of informationI have heard conflicting information from the real estate people about when they say they made the request vswhen Argus says the request was made As in the previous complaint, my experience is their calls are screened and it is difficult to get a responseAlso, it appears their is no way to escalate issues above the property manage In fairness, a complaint I made regarding our upstairs neighbor storing cigarette butts an dog feces in a jar on our joint porch was promptly addressed The check for the condo damage they did accept responsibility for was processed quickly Also, we live in a community with a different Argus property manager, and that manager has dealt promptly with two requests regarding two separate termite issues
I agree with the previous complaint We sent in our condo fees check which they never processed and then hit us with late fees Also, they are either ignorant of Florida condo law or purposely ignore Florida condo law as it relates to the condo association being responsible for non-negligent drywall damage We were fortunate that an insurance adjustor submitted the damage we would be responsible for to the company that removed our damaged drywall and the drywall work was not included We used an independent contractor for repair, and we paid for work the association was responsible for The amount was not large enough to make legal remedy worth it to us Finally, they put the sale of my unit at risk by not completing a request for a background check in promptmatter Their excuse was that the application did not have all of the needed information but they did not reach out to the applicant to notify her of the lack of informationI have heard conflicting information from the real estate people about when they say they made the request vswhen Argus says the request was made As in the previous complaint, my experience is their calls are screened and it is difficult to get a responseAlso, it appears their is no way to escalate issues above the property manage In fairness, a complaint I made regarding our upstairs neighbor storing cigarette butts an dog feces in a jar on our joint porch was promptly addressed The check for the condo damage they did accept responsibility for was processed quickly Also, we live in a community with a different Argus property manager, and that manager has dealt promptly with two requests regarding two separate termite issues