This was not an in person scam. It was a pop up that was sent to me on my computer to call their 1-855-999-7012 phone number to help me solve the malware-blue screen-pop up on my laptop. I was searching a company called "final.com". When I hit return, this blue screen appeared and would not let me know out of it until I called the 855 number which linked me to the company called Arieana. I looked it up on my phone to see it was a credited Revdex.com customer and proceeded to call the number. I spoke to one man first and he gave me no specific pricing to help solve my problem. I asked him a few questions about his company. He told me he was Mac certified and to look it up because they were part of the Revdex.com. He asked me a few questions (i gave him no personal information) about what had happened and sent me to his website so that he could gain control of my computer and see what was on my screen. Once he had viewing control, he said "I am going to transfer you to someone whom can now provide more in depth tech support and solve your problem with the malware". I asked him about price at that point and he could not give me any specific information.
I got transferred to another guy and within one minute he rambled on about how I do NOT have Apple Care (which turns out I DO) and how it would cost me $500.00 to get fixed or my computer would get wiped out. I told him I am not paying $500 and he offered me $200 less. I told him I was going to disconnect with him and walk up the street to the Apple store because I thought he was a joke and probably trying to steal my credit card info. He told me if I disconnected that my computer would be wiped out. What a joke. I called Apple Care and the guy ran through my entire system for malware and downloaded software. Apple Care fixed it and that entire "POP UP" was a scam. This company should be shut down. It is a scam and not right that they are doing that to people. Go test it....type in final.com and see if you get the blue screen and then follow the steps by calling the 855 number they give you and see if you have the same experience.
This was not an in person scam. It was a pop up that was sent to me on my computer to call their 1-855-999-7012 phone number to help me solve the malware-blue screen-pop up on my laptop. I was searching a company called "final.com". When I hit return, this blue screen appeared and would not let me know out of it until I called the 855 number which linked me to the company called Arieana. I looked it up on my phone to see it was a credited Revdex.com customer and proceeded to call the number. I spoke to one man first and he gave me no specific pricing to help solve my problem. I asked him a few questions about his company. He told me he was Mac certified and to look it up because they were part of the Revdex.com. He asked me a few questions (i gave him no personal information) about what had happened and sent me to his website so that he could gain control of my computer and see what was on my screen. Once he had viewing control, he said "I am going to transfer you to someone whom can now provide more in depth tech support and solve your problem with the malware". I asked him about price at that point and he could not give me any specific information.
I got transferred to another guy and within one minute he rambled on about how I do NOT have Apple Care (which turns out I DO) and how it would cost me $500.00 to get fixed or my computer would get wiped out. I told him I am not paying $500 and he offered me $200 less. I told him I was going to disconnect with him and walk up the street to the Apple store because I thought he was a joke and probably trying to steal my credit card info. He told me if I disconnected that my computer would be wiped out. What a joke. I called Apple Care and the guy ran through my entire system for malware and downloaded software. Apple Care fixed it and that entire "POP UP" was a scam. This company should be shut down. It is a scam and not right that they are doing that to people. Go test it....type in final.com and see if you get the blue screen and then follow the steps by calling the 855 number they give you and see if you have the same experience.