Aries Global Logistics, Inc.

Review: Aries Global and our company have worked together for 2 years now. We have grown and our shipping needs are growing. We always work with same person and requested this person at Aries Global to work closely with our largest shipment coming though, our first full container from China. Our shipping contact on the China end and Aries Global were sent an email requesting they work together to get a smooth, seamless, efficient and affordable shipment from China to Phoenix which they agreed to. Our product was brought through incorrectly and the most expensive way. Aries Global did not work with Our China shipping representative as requested and once our product landed on the Long Beach dock they were unsure who was even picking it up and did not even know it was a full container. We were then informed by Aries Global that our shipment should not have been brought to Long Beach and left this way as it is now off the boat and the container is going to be costly to move. Though Aries Global was who was responsible and accepted responsibility for seeing it through. This is what we hired Aries Global to do and they failed at this and were back pedaling. We immediately began to quickly discuss a plan of action and what we could afford. We let Aries Global know we could not spend over $2000 to trans load our product and bring it in and asked them to begin to try to find another solution. We were told they would be able to find another solution and came up with an idea and let us know that all would be good. This was on January 8th. During the 8th to the 12 Aries took it upon themselves to make decisions without my consent. Our container was not picked up as we were told on the 8th but was lost somewhere. We were not informed our container was lost until January [redacted]. We were told on the ** that it had been recovered and would trans load quickly into a truck so we could bring it through to our fulfillment center. We were given a bill on January ** for $3500 (double what we had discussed spending) that consisted of storage fees, pallet fees and charges we did not agree to or were consulted with beforehand. We have had loss of sales due to the way this shipment was handled and not receiving it timely and Aries Global has passed on all costs to us before consulting with us as requestedDesired Settlement: We would like Aries Global to pick up 50% of this fee. We should have shipped on the train for an efficient and affordable method. Elise should have worked with our China support to move this product. We should have been told our container was lost. We should have had the trrans load fees and pallet fees discussed with us so we could weigh our options. This shipment has costs our company a huge amount of money due to errors with Aires Global logists. We want them to pick up 50% of these fees.