Aries Plumbing

In response to your request for a refund [redacted] has been a long-time customer since We appreciate [redacted] ’s patronage over the years On 2/27/we cabled the sanitary sewer-stoppage roots and general accumulation On 4/3/we returned to cable the sewer again for no charge (normally there would have been a charge since it was over days) The cable technician recommended to contact Kirkwood after hitting an obstruction that could possibly mean something else was going on to help [redacted] out Unfortunately, we do not guarantee a line that has roots, there is no guarantee that cabling a sewer lateral will take care of ALL tree roots, we explained the situation to Theresa since she was our point of contact and mailed [redacted] a letter We also recommended Hydro flushing the line to help with the roots We do not take advantage of our customer’s we treat our customers with the up most respect and extend our help over and beyond as [redacted] would agree considering we have been returning to perform work for the last years Due to the unsettling feelings of being taken advantage of we will refund the full amount of $to [redacted] and wish him well in finding another plumber he is comfortable with for future services

I have received a refund from the business