Aristocrats Housekeeping Service LLC

I am rejecting this response because:I agree that I spoke with *** and *** and that I asked them both to cancel the automatic draft from my checking accountThey said that they could notThat I had to write a letter to the executiveI asked to speak to an executive, I believe they said no one was inI asked to leave a message to have an executive call me backWhen I did not hear from an executiveI then started to write my concerns down on paperWhile I was writing it down I figured if I am going to write it down I should use the computerThen thought why not write a review, which I started to do and the Revdex.com (Revdex.com) came up so I filed a complaint, hoping the Revdex.com would help with negotiations, because I had not been able to get anywhere with Sill and Assoc directlyAfter I filed the complaint with the Revdex.com I got a call from *** from Sill and Assoc which had been helpful in the pastHowever this time *** and I have not been able to work this outI still have not got anywhere with the Revdex.com's help it just seems like he said she saidCan the Revdex.com help? We have not gotten anywhereSill and Associates said that they canceled the ACH, however, now they expect me to pay them directly, that is worseRevdex.com can you help???Is there anything that the Revdex.com can Suggest to help change this stale mate? Should I do some You-Tube videos of my experience and how dis-pleased that I am with Sill and Associates lack of help and refusal to change and/or settleShould I then post the videos to Facebook and ask that they share them? I do have over friends on Facebook. Is there another agency to I could contact that has some legal authority over Sill and Associates?I will start a file with the prepaid legal service that I have and see what suggestions they havePlease send me the Revdex.com suggestions.Thank you ***, I will call to try to talk with you later today.*** ***9***

To: Revdex.comRe: Cancellation- *** *** ***Complaint ID: 11570723 This letter is to affirm submitted responses to the matter brought about by Ms*** concerning services and the final and complete resolution of her contract with Sill and Associates, LLC. As a final and complete resolution to the contract dated July 22nd , 2015, it is agreed that Sill and Associates, LLC will cancel the outstanding contract with Ms*** ***There will be no refund as services have been rendered.Our office agrees to close all open cases and revoke all authority regarding settlement releasing our office of further obligation.By signing, Ms*** agrees to a mutual, completed separation and waives all rights to pursue any future relationship with Sill and Associates. It is further agreed that this matter is resolved as agreed. ______________________________________________ ________________________________ *** *** ***; et al Date *** *** | General Manager (916) 407-2319 I (916) 333-5336***@sillandassociates.comExecutable Documents are for informational purposes only and should not be construed as legal adviceThis information may not reflect recent developments in the lawSill & Associates and or its affiliates are not responsible for any errors or omissions in this materialUsers should not act or refrain from acting based on this informationIf you have any questions, please consult with an attorney.The information in this communication and any attached documents contain information from Sill & Associates LLC that may be confidential and/or privilegedIf you are not the intended recipient, or an agent responsible for delivering it to the intended recipient, you may not read, copy, distribute or use this informationIf you have received this transmission in error, please notify the sender immediately by reply e-mail and then delete all electronic copies and destroy any hard copies. If you are the intended recipient, this notice has been sent to you by a mitigation office specializing in the area of debt mediation

On July 22, 2015, [redacted] fully executed
a binding contract listing three debt related issues that Sill and Associates
was to assist in the resolving.  As
stated in the contract and in lieu of an upfront payment, we financed our fees
interest free into forty-eight successive,...

consecutive monthly payments.
In the course of helping Ms. [redacted] resolve
her issues our office communicated with her through multiple phone calls and
emails.  Not only was her assigned mediator
involved in the resolution of her issues, but the Assistant General Manager and
the General Manager assisted in the process.
Through the course of our negotiations
several favorable settlement offers were obtained on two of the accounts
assigned to our office.  The third debt
that she assigned to our office was dismissed in court and we were then told by
Ms. [redacted] to stop working the case. 
Although various settlement offers were
proposed, Ms. [redacted] instructed us to stall all settlement negotiations.
Once Ms. [redacted]’s lawsuit was dismissed she
demanded that we stop her payments.  Per
her request we stopped her automatic payments and advised her that she still
needed to make the payments so as not to breach her contract.

November 07, 2016 To:                        Revdex.com Re:                       ACH Stop;...

Cancellation; Reviews Complaint ID:        11790029 This is to affirm submitted responses to the matter brought about by Mr. [redacted] concerning services and the final and complete resolution of his contract with Sill and Associates, LLC. Our office has been in contact with Mr. [redacted] since the 25th of October and have received his concerns. Our office settled his debt on January 8th, 2015 in which time he received a 32% savings on his case which has been settled and dismissed.Our office was advised to close his remaining file and take no action on 02/02/2016. A recap conveying his wish for us to leave this file alone and have no further updates is attached.A fee to our office remained on 02/02/2016 which our office had continued to debit the remaining contracted balance as agreed in his contract attached and signed on 03/08/2016. At this time our office has reviewed his file and mutually both parties agree to cancel the contract which includes a full write off of the remaining balance. Our office has forwarded a notice to be signed by both parties. At this time, our office awaits a signed executed copy to fully satisfy the cancellation. [redacted]- General Manager, Sill and Associates LLC

On October 25th our office was in communication with Mr. [redacted] in regards to his request to cancel his ACH payments and not his contract. I responded and spoke to Mr. [redacted] on the 10/27/2016 after I received notification from the Revdex.com that he sent his request to stop ACH  to the Revdex.com instead of in writing to our office as directed by the Asst. GM, Ms.  E. P. on 10/25/2016. Mr. [redacted]s request to stop ACH was obliged and all auto pays were stopped.After speaking with Mr. [redacted], I presented to him an offer to separate our relationship and write off his remaining balance of $553.00. He advised that he needed time to think about it and would call us back. I awaited a call back and did not receive one. Our office then proceeded to send him the mutual ageement to cancel via email which he has rejected. ( attached )Unfortunately, at this time,  we must dispute the statements made by Mr. [redacted] regarding his appearance at trial. Our office negotiated and sent his stipulation on 1/8/2015 via email (attached) . Mr. [redacted] made his first payment to the attorney office on 01/8/2015 as well. Trial was set for 1/9/15, and due to there not being enough notice to the court to vacate off calendar, his appearance would be necessary. The Trial was then rescheduled for 03/13/2015 to allow time for the filing and execution of the agreement to settle and thus no trial was held. On  03/13/2015, case was heard and Mr. [redacted] was not present as the case was dismissed and stipulation filed. Attached is the courts case index and all minutes finalized for the hearings and at TRIAL on 3/13/2015 in which Mr. [redacted] was not present as we had resolved the issue and all documents executed as agreed. Account was settled and goods delivered as stated in our contract agreement with the client dated 03/08/2013.Mr. [redacted] states " In the beginning they seemed very helpful, however when I filed the answer to the complaint it cost $720.00 instead of the $360.00 that they had told me. At the time my family and I were ready struggling for money." Attached you will find the receipt for his Answerbeing filed in the amount of $370.00 on 04/12/2013 for the case in question 34-2013-00139389 Capital One v. [redacted].. Mr. [redacted] also admits, "After a long time they finally got a reduction. Sill and Assoc talks about a 32% reduction...." see attached Settlement letter and executed Stipulation and notice of payment made on stipulation. Mr. [redacted] also states, "Then I was served with paperwork that I had to go to court with the Capital One attorneys. I was really scared. I called Sill and Assoc and told them that the WHOLE REASON THAT I HAD HIRED THEM WAS SO THAT I DID NOT HAVE TO GO TO COURT AGAINST Capital One. What has Sill and Assoc really done? Besides take my money. They did not do what I asked." Unfortunately this is also disputed. Mr. [redacted] had already been served a lawsuit prior to becoming a client with Sill and Associates. Our office is retained for the purpose of settlement. Settlement was reached and although Mr. [redacted] would have liked to see this case dismissed for much less, our office did "settle" and present a savings as agreed on his Capital One file. Mr. [redacted] state we took a long time to settle his case. Unfortunately it did take time to negotiate a lowered amount to be made in payments as the attorney for Capital One was only willing to reduce the balance and settle in a lump sum and not in payments. After much negotiated communication our office was able to reach settlement in payments and push the trial date out additionally until March 2015 at which time his appearance was not necessary. Timeline: Lawsuit filed against Mr. [redacted] on 02/06/2013. Mr. [redacted] was served his Lawsuit on 02/22/2013.Mr. [redacted] signed and became a client on 03/08/2013 ( after being served ) His Answer was prepared and filed on 03/21/2013Filing fee was paid to courts on 04/12/2013 in amount of $370.00 (receipt #454279)Trial Assignment scheduled for 01/09/2015 at 08:30:00 AM in Department 47Our office received a stipulation on 01/08/2015. Mr. [redacted] did not  return it to our office to be forwarded to the attorney until January 13th that is why his appearance was necessary on 01/09/2015 to move the court to continue for the stipulation to be returned and filed. ( see case index) **Attached I have presented copies of conversations, our agreement to write off the remaining balance and cancel contract upon acceptance and execution which was rejected**Attached the communication regarding settlement and trial for Mr. [redacted] with our office, attorneys for Cap One and our office. **Attached receipt for payment to file Answer- amount of $370.00 ( dispute)Our office was also assisting Mr. [redacted] AT NO ADDITIONAL COST on a file for [redacted] International Inc who hold the Calley Yellow Pages collection account. Attached email shows our communication advising Mr. [redacted] we were to stop working this at his request. This account was added at no cost to him on 5/22/2013 and was not cancelled until 02/02/2016. r. [redacted] has spoken with me in the past and requested we cancel service in February of 2016 ( after settlement was reached) and I advised him I would not cancel as we had provided his service and settled his account as agreed over a period of 2 years. He has continued to pay on his account and has not requested to stop ACH until he contacted the Revdex.com. As of today Mr. [redacted]'s ACH has been stopped and his account is placed in direct pay. The contracted balance still due as executed on 03/08/2013 is $553.00.payable in consecutive monthly installments of $79.00. Thank you.

I am rejecting this response because:I have not received service from Sills. I have been ignored, lied to and emotionally abused by several Sills employees. Sills bad advice and lack of doing their job as claimed as already lost me valuable funds when I hired them in my time of need. I will not be robbed by Sills again. I demand a full refund and complete cancellation.  I will be speaking to the local sacramento news channels to protect others from Sill's criminal activity.