Thank you for sending this complaint to usWhen I investigated I found the claim was held upbecause Mr [redacted] did not provide the information we requestedAs soon as it was supplied theclaim was processed and the reimbursement was processed on December 11, 2017.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending the above noticeI looked into it and we did send a reimbursementcheck twice but we had the wrong zip code, ***, so it was going to [redacted] .I phoned and emailed Ms [redacted] and apologizedWe will have a corrected check, now in oursystem, going out the end of this week to the correct addressWe are very glad this wasbrought to our attention.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for your letter regarding Mr [redacted] 's complaintPhotos clearly show waterdamage to his equipment that would have been caused by the user but we reimbursed him forthe canopy and the stand, $,He said this would satisfy his complaint.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending this complaint to me.I contacted the customer to discuss the incident and apologized that she was not helped earlier We will process the refund in accordance with her request.Sincerely,Customer Relations Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I spoke to Ms[redacted] todayWe are going to refund her for the Tetra heater and inaddition to the refund send an adjustable heater at no chargeIt will work better in hersituationShe was pleased with the response and we were grateful for the chance to makethis situation right.Sincerely, [redacted] Consumer RelationsSpectrum BrandsPet, Home & Garden
Thank you again for sending this complaint to usWe absolutely want to comply with ourmoney back guaranteeWe apologize that this did not happen when she requested it.I was unable to contact [redacted] via phone but we are processing a check for $55.00this week and I did write to her to explain that.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending this complaint to usWhen I investigated I found the claim was held upbecause Mr [redacted] did not provide the information we requestedAs soon as it was supplied theclaim was processed and the reimbursement was processed on December 11, 2017.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending the above noticeI looked into it and we did send a reimbursementcheck twice but we had the wrong zip code, ***, so it was going to [redacted] .I phoned and emailed Ms [redacted] and apologizedWe will have a corrected check, now in oursystem, going out the end of this week to the correct addressWe are very glad this wasbrought to our attention.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for your letter regarding Mr [redacted] 's complaintPhotos clearly show waterdamage to his equipment that would have been caused by the user but we reimbursed him forthe canopy and the stand, $,He said this would satisfy his complaint.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending this complaint to me.I contacted the customer to discuss the incident and apologized that she was not helped earlier We will process the refund in accordance with her request.Sincerely,Customer Relations Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I spoke to Ms[redacted] todayWe are going to refund her for the Tetra heater and inaddition to the refund send an adjustable heater at no chargeIt will work better in hersituationShe was pleased with the response and we were grateful for the chance to makethis situation right.Sincerely, [redacted] Consumer RelationsSpectrum BrandsPet, Home & Garden
Thank you again for sending this complaint to usWe absolutely want to comply with ourmoney back guaranteeWe apologize that this did not happen when she requested it.I was unable to contact [redacted] via phone but we are processing a check for $55.00this week and I did write to her to explain that.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division