Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have reviewed the letter response from The Cliffs Apartments and found the information to be incorrectI did not see any attachments as indicated of the supporting documents that were sent with the responseA proper day notice was submitted at the request of [redacted] (manager at the time), after I spoke with her of my intent to move out following an unexpected job lay offA day notice was not required as I was not moving out from the current leaseI vacated the apartment on 1/31/as indicated in the letterThe current lease was fulfilledI did not break my lease or move out early from that leaseHowever, I did not enter into the second lease, and an adequate day notice was givenThere was no communication from the management, or a scheduled walk thru before the vacate dateI am being billed $2,(1/4% of rent + re letting fee) in liquidated damagesThis amount does not include the fee for replacing the carpet, or charges for unpaid waterI find this amount excessive, unreasonable, and demonstrates unethical business practices.I was not made aware that the carpet was pet damaged when I spoke with [redacted] (assistant manager), hence the reason I am being charged for replacing the carpetI had a small dog (who was house broken) for one month after I moved in before he passed awayI am not concerned that the carpet was originally put in on March 24, By that time the carpet was already three years old, and quite worn when I moved inAny pet stains were the result of previous rentersUpon my move out the carpet was four years old and showed signs of wearI have attached pictures of the carpet showing no excessive stains or wear.While I was credited my security deposit of $150.00, (on the move out statement) the $dollars I paid as part of my pet deposit was not mentioned on the move out statementAccording the lease (#on animal addendum) the pet deposit was to be applied to the total security deposit for a total of $This amount was not deducted for carpet replacement, or any of the other incidentals I was charged for (light bulb, drip pans, dirty oven?)My understanding is the security deposit is usually used for these things and not credited on the move out statementThis seems a contradiction to meUpon vacating my apartment all rent and any monies owed for water or electric had been paid with no outstanding balancesI was charged $for a final water bill for the dates 11/- 1/I have all water bill statements, including the last one to show all invoices were paid in fullWhen I asked about this charge I was given a convoluted explanation that made no senseI was billed monthly, and I paid the bill monthly.These are the reasons I do not accept the response from the Cliffs Apartments Regards, [redacted] ***
This firm represents The Cliffs ApartmentsYour letter of May 21, 2015, has beenreferred to me for response.I have enclosed again for your convenience a copy of Property Manager *** response with all supporting documentsWhile I believe Ms*** responseadequately addressed all of the issues in Ms*** complaint, I would draw your attention tothe following.Ms*** admits that she terminated her Lease due to an unexpected layoffPleaserefer to paragraph of both contracts Ms*** signedThe Lease specifically provides thatloss of employment is not grounds for terminating the Lease.In addition, Ms*** was given full credit for her security deposit of $She paidonly a $non-refundable pet fee and did not pay a pet depositConsequently, Ms* ***remains responsible for her current outstanding balance of $2,If you have any furtherquestio11s, please do not hesitate to contact me.Very tntly yours,
Ms*** entered into a lease agreement with the Cliffs Apartment on January 18, The initiallease expired on January 18, Ms*** executed a lease renewal for a second term on November19, This term began on January 19", to January 17, 2016.On January 2, 2015, Ms***
submitted a written notice of intent to vacate on January 31, Therenewal for the apartment had already been signed and executedThe TAA lease signed by Ms***requires a day written notice to vacate.The buyout agreement executed by Ms*** requires a day written notice and a fee of 200% of onemonth's rentIn the event a resident vacates without proper notice the liquidated damages fee isapplied to the account and the relet feeMs*** did not submit the proper notice to vacate orparticipate in the buyout option.In regards to her move out charges for carpet replacement, the carpet was pet damaged and could notbe saved for the next residentThe carpet was installed on March 24, Since it was less than yearsold she was charged for months of lost life on the carpetThe breakdown is as follows: $556.34160months= $per month x months.I have included all documents supporting the fees charged to her account.Please contact me with any questions or for further information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have reviewed the letter response from The Cliffs Apartments and found the information to be incorrect. I did not see any attachments as indicated of the supporting documents that were sent with the response. A proper 30 day notice was submitted at the request of [redacted] (manager at the time), after I spoke with her of my intent to move out following an unexpected job lay off. A 60 day notice was not required as I was not moving out from the current lease. I vacated the apartment on 1/31/2015 as indicated in the letter. The current lease was fulfilled. I did not break my lease or move out early from that lease. However, I did not enter into the second lease, and an adequate 30 day notice was given. There was no communication from the management, or a scheduled walk thru before the vacate date. I am being billed $2,309.50 (2 1/4% of rent + re letting fee) in liquidated damages. This amount does not include the fee for replacing the carpet, or charges for unpaid water. I find this amount excessive, unreasonable, and demonstrates unethical business practices.I was not made aware that the carpet was pet damaged when I spoke with [redacted] (assistant manager), hence the reason I am being charged for replacing the carpet. I had a small dog (who was house broken) for one month after I moved in before he passed away. I am not concerned that the carpet was originally put in on March 24, 2011. By that time the carpet was already three years old, and quite worn when I moved in. Any pet stains were the result of previous renters. Upon my move out the carpet was four years old and showed signs of normal wear. I have attached pictures of the carpet showing no excessive stains or wear.While I was credited my security deposit of $150.00, (on the move out statement) the $200.00 dollars I paid as part of my pet deposit was not mentioned on the move out statement. According the lease (#4 on animal addendum) the pet deposit was to be applied to the total security deposit for a total of $350.00. This amount was not deducted for carpet replacement, or any of the other incidentals I was charged for (1 light bulb, 2 drip pans, dirty oven?). My understanding is the security deposit is usually used for these things and not credited on the move out statement. This seems a contradiction to me. Upon vacating my apartment all rent and any monies owed for water or electric had been paid with no outstanding balances. I was charged $80.79 for a final water bill for the dates 11/23 - 1/31. I have all water bill statements, including the last one to show all invoices were paid in full. When I asked about this charge I was given a convoluted explanation that made no sense. I was billed monthly, and I paid the bill monthly.These are the reasons I do not accept the response from the Cliffs Apartments.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have reviewed the letter response from The Cliffs Apartments and found the information to be incorrectI did not see any attachments as indicated of the supporting documents that were sent with the responseA proper day notice was submitted at the request of [redacted] (manager at the time), after I spoke with her of my intent to move out following an unexpected job lay offA day notice was not required as I was not moving out from the current leaseI vacated the apartment on 1/31/as indicated in the letterThe current lease was fulfilledI did not break my lease or move out early from that leaseHowever, I did not enter into the second lease, and an adequate day notice was givenThere was no communication from the management, or a scheduled walk thru before the vacate dateI am being billed $2,(1/4% of rent + re letting fee) in liquidated damagesThis amount does not include the fee for replacing the carpet, or charges for unpaid waterI find this amount excessive, unreasonable, and demonstrates unethical business practices.I was not made aware that the carpet was pet damaged when I spoke with [redacted] (assistant manager), hence the reason I am being charged for replacing the carpetI had a small dog (who was house broken) for one month after I moved in before he passed awayI am not concerned that the carpet was originally put in on March 24, By that time the carpet was already three years old, and quite worn when I moved inAny pet stains were the result of previous rentersUpon my move out the carpet was four years old and showed signs of wearI have attached pictures of the carpet showing no excessive stains or wear.While I was credited my security deposit of $150.00, (on the move out statement) the $dollars I paid as part of my pet deposit was not mentioned on the move out statementAccording the lease (#on animal addendum) the pet deposit was to be applied to the total security deposit for a total of $This amount was not deducted for carpet replacement, or any of the other incidentals I was charged for (light bulb, drip pans, dirty oven?)My understanding is the security deposit is usually used for these things and not credited on the move out statementThis seems a contradiction to meUpon vacating my apartment all rent and any monies owed for water or electric had been paid with no outstanding balancesI was charged $for a final water bill for the dates 11/- 1/I have all water bill statements, including the last one to show all invoices were paid in fullWhen I asked about this charge I was given a convoluted explanation that made no senseI was billed monthly, and I paid the bill monthly.These are the reasons I do not accept the response from the Cliffs Apartments Regards, [redacted] ***
This firm represents The Cliffs ApartmentsYour letter of May 21, 2015, has beenreferred to me for response.I have enclosed again for your convenience a copy of Property Manager *** response with all supporting documentsWhile I believe Ms*** responseadequately addressed all of the issues in Ms*** complaint, I would draw your attention tothe following.Ms*** admits that she terminated her Lease due to an unexpected layoffPleaserefer to paragraph of both contracts Ms*** signedThe Lease specifically provides thatloss of employment is not grounds for terminating the Lease.In addition, Ms*** was given full credit for her security deposit of $She paidonly a $non-refundable pet fee and did not pay a pet depositConsequently, Ms* ***remains responsible for her current outstanding balance of $2,If you have any furtherquestio11s, please do not hesitate to contact me.Very tntly yours,
Ms*** entered into a lease agreement with the Cliffs Apartment on January 18, The initiallease expired on January 18, Ms*** executed a lease renewal for a second term on November19, This term began on January 19", to January 17, 2016.On January 2, 2015, Ms***
submitted a written notice of intent to vacate on January 31, Therenewal for the apartment had already been signed and executedThe TAA lease signed by Ms***requires a day written notice to vacate.The buyout agreement executed by Ms*** requires a day written notice and a fee of 200% of onemonth's rentIn the event a resident vacates without proper notice the liquidated damages fee isapplied to the account and the relet feeMs*** did not submit the proper notice to vacate orparticipate in the buyout option.In regards to her move out charges for carpet replacement, the carpet was pet damaged and could notbe saved for the next residentThe carpet was installed on March 24, Since it was less than yearsold she was charged for months of lost life on the carpetThe breakdown is as follows: $556.34160months= $per month x months.I have included all documents supporting the fees charged to her account.Please contact me with any questions or for further information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have reviewed the letter response from The Cliffs Apartments and found the information to be incorrect. I did not see any attachments as indicated of the supporting documents that were sent with the response. A proper 30 day notice was submitted at the request of [redacted] (manager at the time), after I spoke with her of my intent to move out following an unexpected job lay off. A 60 day notice was not required as I was not moving out from the current lease. I vacated the apartment on 1/31/2015 as indicated in the letter. The current lease was fulfilled. I did not break my lease or move out early from that lease. However, I did not enter into the second lease, and an adequate 30 day notice was given. There was no communication from the management, or a scheduled walk thru before the vacate date. I am being billed $2,309.50 (2 1/4% of rent + re letting fee) in liquidated damages. This amount does not include the fee for replacing the carpet, or charges for unpaid water. I find this amount excessive, unreasonable, and demonstrates unethical business practices.I was not made aware that the carpet was pet damaged when I spoke with [redacted] (assistant manager), hence the reason I am being charged for replacing the carpet. I had a small dog (who was house broken) for one month after I moved in before he passed away. I am not concerned that the carpet was originally put in on March 24, 2011. By that time the carpet was already three years old, and quite worn when I moved in. Any pet stains were the result of previous renters. Upon my move out the carpet was four years old and showed signs of normal wear. I have attached pictures of the carpet showing no excessive stains or wear.While I was credited my security deposit of $150.00, (on the move out statement) the $200.00 dollars I paid as part of my pet deposit was not mentioned on the move out statement. According the lease (#4 on animal addendum) the pet deposit was to be applied to the total security deposit for a total of $350.00. This amount was not deducted for carpet replacement, or any of the other incidentals I was charged for (1 light bulb, 2 drip pans, dirty oven?). My understanding is the security deposit is usually used for these things and not credited on the move out statement. This seems a contradiction to me. Upon vacating my apartment all rent and any monies owed for water or electric had been paid with no outstanding balances. I was charged $80.79 for a final water bill for the dates 11/23 - 1/31. I have all water bill statements, including the last one to show all invoices were paid in full. When I asked about this charge I was given a convoluted explanation that made no sense. I was billed monthly, and I paid the bill monthly.These are the reasons I do not accept the response from the Cliffs Apartments.
Regards,
[redacted]