Sign in

Arizona Automasters

Sharing is caring! Have something to share about Arizona Automasters? Use RevDex to write a review
Reviews Arizona Automasters

Arizona Automasters Reviews (16)

In regards to complaint #[redacted], I have reviewed his reply. I have called and spoke to the owner of [redacted] garage that he referenced. He feels very confident that 3 hrs of labor to remove his drivers seat, extract and replace the broken bolts and re install the seat should be no problem. I am willing to offer $285.00  to cover the repair of [redacted]s seat, if [redacted] agrees to remove his bad reviews from [redacted] and [redacted]. I maintain my position as not being responsible for this unfortunate situation, but feel in the interest of trying to satisfy this complaint that this is a fair offer. The owner at [redacted] stated it is highly unlikely the seat will need replacement with a used assembly, but that is a very slight possibility. I am willing to cover the amount I stated if [redacted] is willing to compromise and remove his [redacted] and [redacted] bad reviews and agree to not post any more future reviews on my company. Please relay this and see if this is satisfactory to him, and if so, how do I go about paying this claim, thru the Revdex.com or direct to [redacted]. Please advise.  If this is unnaceptable, I will gladly go to small claims court when [redacted] sues me, as of this is the most I am willing to pay and from what we saw there is no reason 3 hrs labor will not completely repair that seat... Thank you,[redacted]Az Automasters

To whom it may concern, this letter is to address  complaint ID# [redacted].  First off it should be stated that we have call recording in place as well as a 1080P hi def video and audio recording system in place with multiple cameras inside our front office and shop area as well as outdoor...

cameras.  I personally conducted a thorough investigation into the alleged complaints by reviewing the audio phone recording and the customer and vehicle interactions on the day in question from our video records.  I will keep copies of this footage to use in the Revdex.com arbitration process, or ARAC Committee, as well as in small claims court.  When the customer called he was quoted $160.00 to replace the shocks with the Monroe Sensa Trac ones he wanted, and when the customer asked again on the price, it was made clear that that was the price for for parts and labor, it was not stated in the conversation it was an "out the door" price.   He states there is a "huge" dip at our entrance,  and while there is a slight dip it is by no means huge, and only a very lowered, below stock height car would scrape going over it.  He claims my tech floored his car, and all I can say is looking at the footage of him coming and going from our facility from [redacted] onto 79th st. is the car was traveling at normal speeds. The tech was questioned and swears he did not hot rod the car, besides the fact that he has worked for me many years, has never done that before, and all my people know that any heavy throttle is expressly forbidden in our neighborhood. On a car like his with such a loud aftermarket dual exhaust system, It is normal for the exhaust to be much louder outside and behind the car than it sounds while driving it. I propose that this customer probably isn't used to hearing his exhaust from outside the car ever, and so it sounded so much louder he assumed it was under heavy throttle.  He states we tried charging him "a way different price than he was quoted".  The bill he was presented with was $8.11 higher than quoted due to this was the sales tax amount, added to the $160 price he was given.  While this may have just been a misinterpretation over the phone, I don't consider that "way different"  or fair when he states  "they tried ripping me off" when it was just the sales tax charge, which we immediately removed from the bill when he had an issue with it, with no hesitation at all. As for the driver seat he has accused us of breaking: I examined the video footage of when the car was pulled in from out front of my facility into the rear bay door. At this point I could make out that the seat was already leaning back from an upright position.  So if it did break on us it would had to have happened between the time my tech got in the car and pulled it around back, which takes 20 seconds.  I questioned all the staff, and my general service tech states he was standing out front when the customer pulled up and he clearly saw the seat already leaning back from the normal upright position. Next I questioned the tech who pulled it around and he also swears it was like that when he got into it. Upon the customers complaint of the seat being broken, we did pull the vehicle back in the shop to inspect it. We pulled some plastic panels to gain a visual as to the cause of the problem. We found 2 bolts that were broken completely. They were large support bolts that hold the seat back upright. We took some hi resolution pictures with the shops digital camera. You can clearly see the bolts had years and years of wear and tear on them besides a good amount of rust and corrosion. We tried to get the seat back upright, temporarily, and explained the situation to the customer about the years of wear and rust had worn thru the support bolts. He demanded to speak with the owner, and would not calm down at the counter. From my reviews of the footage, my manager and assistant manager did a fantastic job of keeping cool and trying to resolve this issue while this customer was yelling and making all of these accusations in front of other good customers as well.  I was back in the office about 2 hours later and was apprised of the situation. I called the customer who immediately started raising his voice and would not speak calmly with me. I offered to disassemble his seat and repair the broken bolts, without having a chance to fully investigate the situation, but trying to give him the benefit of a doubt. He said he would absolutely not come back and was going to have the Ford dealership install a new seat and that I was going to pay for that bill completely. He also stated that he would log complaints with the Revdex.com, the attorney generals office, and leave bad reviews on [redacted] and every other social media sites. I asked him to please reconsider, and that I would gladly repair the seat. He said that I was going to pay and nothing I could say would stop him from trashing my shops reputation. He also stated my tech was 6 feet tall, and that his seat must have broke when he adjusted it. But in fact my tech is 5'6 tall just like he is. He didn't adjust the seat but had a hard time driving it around since the back was already leaning back. This customer then also accused us of not installing the Sensa Trac shocks but some other cheaper brand. This is not true, as of I went and checked the parts invoice and the actual boxes in the garbage can. It is my firm position and belief that this customer targeted my shop due to my good reputation and set out to get his seat replaced for free.  He would not listen to anything we had to say, and my sales staff and myself remained as calm and professional as possible while he yelled profanities, and made accusations, massively gross exaggerations and threats. While I would have been willing to repair this seat for several hours of free labor, after he has effectively trashed my companies good reputation, I am no longer willing to offer any sort of compensation to this individual.  I will however be glad to use the Revdex.com's Arbitration court or the ARAC committee, whichever the customer and or the Revdex.com sees most fit to resolve this situation, abide by the Revdex.com's decision after presenting all of the evidence and facts. Or I would be glad to have a small claims court decide as well. I would think any reasonable customer would be more than happy to prove his case in front of the Revdex.com or a court of law and see how it plays out. The reason I have call recording and high resolution cameras in place is due to certain people trying to coerce, blackmail, and intimidate my company into paying for things that are not my responsibility. I will not and never have allowed these individuals to take advantage of me, and it's not going to start now.  I will always pay for and cover any damages that we are truly responsible for, and have even covered items if there is some doubt. This is why I have maintained a good reputation. This complaint has no validity whatsoever.  I am going to speak with my business attorney and discuss the options of suing this individual for libel or defamation.   Thank you,[redacted], OwnerAz Automasters

In response to this complaint, I am happy to have the Revdex.com arbitration court or the ARAC committee decide my shops fate in this matter, that is if [redacted] agrees.  I would think that any reasonable individual who believes they have a REAL legitimate complaint would happily have the Revdex.com look at all the evidence, here both sides to the situation and make a final fair & binding determination.  Only someone who is lying or trying to scam a shop with a good reputation would not agree to have the Revdex.com arbitration court or ARAC committee decide the outcome, because they know they don't have a real complaint, but rather would prefer to bully and constantly tarnish the reputation of a highly rated Revdex.com shop in an attempt to blackmail and extort them.  There is no way anyone including my tech getting into a car and sitting in the seat could break it if it were already in normal condition.  If the seat back mounting bolts were already badly rusted and corroded and almost completely worn thru over an extended period of time to the point of breaking when the next person sat in the seat, then it is possible that when my tech sat in the seat it could have broke. This would not be in any way our fault, since we can't make years of wear and tear on those bolts occur in a matter of seconds. If the seat did just happen to fail just as my tech sat down it would have been very unfortunate timing, but not our fault. Had this occurred, I would have either offered to repair or replace the seat, regardless of the unfortunate timing on our part.  I questioned my tech who has worked for me for years, and has never lied to me to my knowledge about any incident. I explained to my tech that he would in no way be held liable if the seat back did happen to fail with him in the car, but that I just needed an honest answer. He swears the seat back was already leaning back when he got in the vehicle, and another tech who was in the parking lot coming in also said he noticed it leaning back as my tech got into the car for the first time. Both techs have offered to testify in court under oath and take lie detector tests to attest to their statements.  I believe and stand by my employees. When [redacted]'s car was in the shop, after he accused us of breaking his seat, my tech did pull the car back in and partially disassemble the seat to inspect what failed, found the 2 bolts that had rusted and worn thru over the years, and took close up pictures of them for future evidence.  Regardless of all I have just stated, I still called [redacted] within two hours of him leaving my shop and offered to take apart his seat and fix the broken bolts free of charge. I did this in the interest of customer satisfaction and to try and keep the peace. He yelled at me using constant profanities, and said he is going to buy a new seat at the Ford dealer, and demanded I pay the full cost of the part and installation. He refused to let us repair the seat, and called me names and threatened me and said if I don't pay he would destroy my reputation online. I tried to calmly reason with him and he said nothing I could say or do would stop him from carrying out what he intended to do.  I am wondering if he has actually had the seat replaced or repaired? What exact amount is he seeking, because no total amount for damages has even been stated to my knowledge.  [redacted] has not only posted horrible reviews about my company, but has posted them repeatedly on all the important internet sites. I pay monthly to advertize on [redacted], and he has left his complaints multiple times, over and over, and has severely damaged my companies reputation on [redacted] and [redacted], and with the Revdex.com as well. He has already cost me much more in the way of future business than his seat repair would have been. I take this damage to my business very seriously, and feel that any ""legal"" action taken on my part to remediate the situation he has caused is completely justified.  Please take a look at the other reviews he has left on [redacted], and [redacted] and you will see that this guy is hell bent on destroying local businesses. I am standing on principle here. Here in writing I will state this. [redacted], take a lie detector test at any place you are comfortable with in the valley, attesting to the fact that your seat broke while in my shop, and if after several questions pertaining to this it is found that you are telling the truth I will gladly pay for your seat repair cost, the cost of the lie detector test ( around $500 at most places ) and an extra $150 for your time and trouble. If you fail the lie detector test then you drop this issue and you pay for the lie detector test. I will need to be present at the lie detector testing and will have checks in hand.  If you will take me up on this then we can work out the details thru the Revdex.com. If not then agree to Revdex.com arbitration or take me to small claims court, and I will take the appropriate countermeasures and counter sue as well.  I will gladly produce any and all evidence I have in a court of law, as well as have a 30 year Ford veteran tech testify as to the cause of the seat failure, based on the photos we have. Continued trashing of my business online is not only immature on his part, but can only be perceived my me as [redacted] trying to provoke a response from me, but will do nothing in the way of me settling with him. After the damage he has caused my company, I will only settle thru the Revdex.com arbitration process, the ARAC committee, small claims court or Lie detector testing, period.  Please post this response. Thank you.[redacted]Arizona Automasters

To whom it may concern, this letter is to address  complaint ID# [redacted].  First off it should be stated that we have call recording in place as well as a 1080P hi def video and audio recording system in place with multiple cameras inside our front office and shop area as well as outdoor...

cameras.  I personally conducted a thorough investigation into the alleged complaints by reviewing the audio phone recording and the customer and vehicle interactions on the day in question from our video records.  I will keep copies of this footage to use in the Revdex.com arbitration process, or ARAC Committee, as well as in small claims court.  When the customer called he was quoted $160.00 to replace the shocks with the Monroe Sensa Trac ones he wanted, and when the customer asked again on the price, it was made clear that that was the price for for parts and labor, it was not stated in the conversation it was an "out the door" price.   He states there is a "huge" dip at our entrance,  and while there is a slight dip it is by no means huge, and only a very lowered, below stock height car would scrape going over it.  He claims my tech floored his car, and all I can say is looking at the footage of him coming and going from our facility from [redacted] onto 79th st. is the car was traveling at normal speeds. The tech was questioned and swears he did not hot rod the car, besides the fact that he has worked for me many years, has never done that before, and all my people know that any heavy throttle is expressly forbidden in our neighborhood. On a car like his with such a loud aftermarket dual exhaust system, It is normal for the exhaust to be much louder outside and behind the car than it sounds while driving it. I propose that this customer probably isn't used to hearing his exhaust from outside the car ever, and so it sounded so much louder he assumed it was under heavy throttle.  He states we tried charging him "a way different price than he was quoted".  The bill he was presented with was $8.11 higher than quoted due to this was the sales tax amount, added to the $160 price he was given.  While this may have just been a misinterpretation over the phone, I don't consider that "way different"  or fair when he states  "they tried ripping me off" when it was just the sales tax charge, which we immediately removed from the bill when he had an issue with it, with no hesitation at all. As for the driver seat he has accused us of breaking: I examined the video footage of when the car was pulled in from out front of my facility into the rear bay door. At this point I could make out that the seat was already leaning back from an upright position.  So if it did break on us it would had to have happened between the time my tech got in the car and pulled it around back, which takes 20 seconds.  I questioned all the staff, and my general service tech states he was standing out front when the customer pulled up and he clearly saw the seat already leaning back from the normal upright position. Next I questioned the tech who pulled it around and he also swears it was like that when he got into it. Upon the customers complaint of the seat being broken, we did pull the vehicle back in the shop to inspect it. We pulled some plastic panels to gain a visual as to the cause of the problem. We found 2 bolts that were broken completely. They were large support bolts that hold the seat back upright. We took some hi resolution pictures with the shops digital camera. You can clearly see the bolts had years and years of wear and tear on them besides a good amount of rust and corrosion. We tried to get the seat back upright, temporarily, and explained the situation to the customer about the years of wear and rust had worn thru the support bolts. He demanded to speak with the owner, and would not calm down at the counter. From my reviews of the footage, my manager and assistant manager did a fantastic job of keeping cool and trying to resolve this issue while this customer was yelling and making all of these accusations in front of other good customers as well.  I was back in the office about 2 hours later and was apprised of the situation. I called the customer who immediately started raising his voice and would not speak calmly with me. I offered to disassemble his seat and repair the broken bolts, without having a chance to fully investigate the situation, but trying to give him the benefit of a doubt. He said he would absolutely not come back and was going to have the Ford dealership install a new seat and that I was going to pay for that bill completely. He also stated that he would log complaints with the Revdex.com, the attorney generals office, and leave bad reviews on [redacted] and every other social media sites. I asked him to please reconsider, and that I would gladly repair the seat. He said that I was going to pay and nothing I could say would stop him from trashing my shops reputation. He also stated my tech was 6 feet tall, and that his seat must have broke when he adjusted it. But in fact my tech is 5'6 tall just like he is. He didn't adjust the seat but had a hard time driving it around since the back was already leaning back. This customer then also accused us of not installing the Sensa Trac shocks but some other cheaper brand. This is not true, as of I went and checked the parts invoice and the actual boxes in the garbage can. It is my firm position and belief that this customer targeted my shop due to my good reputation and set out to get his seat replaced for free.  He would not listen to anything we had to say, and my sales staff and myself remained as calm and professional as possible while he yelled profanities, and made accusations, massively gross exaggerations and threats. While I would have been willing to repair this seat for several hours of free labor, after he has effectively trashed my companies good reputation, I am no longer willing to offer any sort of compensation to this individual.  I will however be glad to use the Revdex.com's Arbitration court or the ARAC committee, whichever the customer and or the Revdex.com sees most fit to resolve this situation, abide by the Revdex.com's decision after presenting all of the evidence and facts. Or I would be glad to have a small claims court decide as well. I would think any reasonable customer would be more than happy to prove his case in front of the Revdex.com or a court of law and see how it plays out. The reason I have call recording and high resolution cameras in place is due to certain people trying to coerce, blackmail, and intimidate my company into paying for things that are not my responsibility. I will not and never have allowed these individuals to take advantage of me, and it's not going to start now.  I will always pay for and cover any damages that we are truly responsible for, and have even covered items if there is some doubt. This is why I have maintained a good reputation. This complaint has no validity whatsoever.  I am going to speak with my business attorney and discuss the options of suing this individual for libel or defamation.   Thank you,[redacted], OwnerAz Automasters

In regards to complaint #[redacted], I have reviewed his reply. I have called and spoke to the owner of [redacted] garage that he referenced. He feels very confident that 3 hrs of labor to remove his drivers seat, extract and replace the broken bolts and re install the seat should be no problem. I am willing to offer $285.00  to cover the repair of [redacted]s seat, if [redacted] agrees to remove his bad reviews from [redacted] and [redacted]. I maintain my position as not being responsible for this unfortunate situation, but feel in the interest of trying to satisfy this complaint that this is a fair offer. The owner at [redacted] stated it is highly unlikely the seat will need replacement with a used assembly, but that is a very slight possibility. I am willing to cover the amount I stated if [redacted] is willing to compromise and remove his [redacted] and [redacted] bad reviews and agree to not post any more future reviews on my company. Please relay this and see if this is satisfactory to him, and if so, how do I go about paying this claim, thru the Revdex.com or direct to [redacted]. Please advise.  If this is unnaceptable, I will gladly go to small claims court when [redacted] sues me, as of this is the most I am willing to pay and from what we saw there is no reason 3 hrs labor will not completely repair that seat... Thank you,[redacted]Az Automasters

Hello, to whom it may concern.  I did reach out to Ryan and explored his complaints. We did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installed. I called Ryan at work and gave him the option to come down and inspect...

his parts as soon as they were removed. Also I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleaned. We documented all steps with photographs and my tech took video of some of the removal steps as well.  We installed all new gaskets, and saved the ones we removed. When Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new condition. We found no evidence of the work we did 9 months ago to be leaking. We did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from this. We also saw the tech did not clean off the parts well on the exterior surfaces when doing the job 9 months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumption. I admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performed. The inside of all parts were cleaned acceptably. When Ryan left he said he would reach out to you and Google and retract the bad reviews and complaint. It was a mis understanding due to what the other tech assumed...  Please remove this complaint completely as if it never happened, as of we did prove that the allegation was false and we re did the entire job anyway at all my expense, to prove it was done.   Thank you,Mike K[redacted]
Az Automasters

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did get a chance to take my car to [redacted] this afternoon. There is some busted bolts that they may be able to tap and re thread if not they will have to replace the whole seat assembly. They did let me know there labor rate is $95 an hour. It calls for one hour to remove seat they said once they get the seat out they will have the exact price for the repair of my broken driver seat. The estimate that they are preparing is going to be high due to them not knowing if they can tap and re-thread or if they are going to have to replace. I did get the estimate and I will send it over to from my work email. This estimate is pretty high but they may not have to replace everything.

Regards,

In response to this complaint, I am happy to have the Revdex.com arbitration court or the ARAC committee decide my shops fate in this matter, that is if [redacted] agrees.  I would think that any reasonable individual who believes they have a REAL legitimate complaint would happily have the Revdex.com look at all the evidence, here both sides to the situation and make a final fair & binding determination.  Only someone who is lying or trying to scam a shop with a good reputation would not agree to have the Revdex.com arbitration court or ARAC committee decide the outcome, because they know they don't have a real complaint, but rather would prefer to bully and constantly tarnish the reputation of a highly rated Revdex.com shop in an attempt to blackmail and extort them.  There is no way anyone including my tech getting into a car and sitting in the seat could break it if it were already in normal condition.  If the seat back mounting bolts were already badly rusted and corroded and almost completely worn thru over an extended period of time to the point of breaking when the next person sat in the seat, then it is possible that when my tech sat in the seat it could have broke. This would not be in any way our fault, since we can't make years of wear and tear on those bolts occur in a matter of seconds. If the seat did just happen to fail just as my tech sat down it would have been very unfortunate timing, but not our fault. Had this occurred, I would have either offered to repair or replace the seat, regardless of the unfortunate timing on our part.  I questioned my tech who has worked for me for years, and has never lied to me to my knowledge about any incident. I explained to my tech that he would in no way be held liable if the seat back did happen to fail with him in the car, but that I just needed an honest answer. He swears the seat back was already leaning back when he got in the vehicle, and another tech who was in the parking lot coming in also said he noticed it leaning back as my tech got into the car for the first time. Both techs have offered to testify in court under oath and take lie detector tests to attest to their statements.  I believe and stand by my employees. When [redacted]'s car was in the shop, after he accused us of breaking his seat, my tech did pull the car back in and partially disassemble the seat to inspect what failed, found the 2 bolts that had rusted and worn thru over the years, and took close up pictures of them for future evidence.  Regardless of all I have just stated, I still called [redacted] within two hours of him leaving my shop and offered to take apart his seat and fix the broken bolts free of charge. I did this in the interest of customer satisfaction and to try and keep the peace. He yelled at me using constant profanities, and said he is going to buy a new seat at the Ford dealer, and demanded I pay the full cost of the part and installation. He refused to let us repair the seat, and called me names and threatened me and said if I don't pay he would destroy my reputation online. I tried to calmly reason with him and he said nothing I could say or do would stop him from carrying out what he intended to do.  I am wondering if he has actually had the seat replaced or repaired? What exact amount is he seeking, because no total amount for damages has even been stated to my knowledge.  [redacted] has not only posted horrible reviews about my company, but has posted them repeatedly on all the important internet sites. I pay monthly to advertize on [redacted], and he has left his complaints multiple times, over and over, and has severely damaged my companies reputation on [redacted] and [redacted], and with the Revdex.com as well. He has already cost me much more in the way of future business than his seat repair would have been. I take this damage to my business very seriously, and feel that any ""legal"" action taken on my part to remediate the situation he has caused is completely justified.  Please take a look at the other reviews he has left on [redacted], and [redacted] and you will see that this guy is hell bent on destroying local businesses. I am standing on principle here. Here in writing I will state this. [redacted], take a lie detector test at any place you are comfortable with in the valley, attesting to the fact that your seat broke while in my shop, and if after several questions pertaining to this it is found that you are telling the truth I will gladly pay for your seat repair cost, the cost of the lie detector test ( around $500 at most places ) and an extra $150 for your time and trouble. If you fail the lie detector test then you drop this issue and you pay for the lie detector test. I will need to be present at the lie detector testing and will have checks in hand.  If you will take me up on this then we can work out the details thru the Revdex.com. If not then agree to Revdex.com arbitration or take me to small claims court, and I will take the appropriate countermeasures and counter sue as well.  I will gladly produce any and all evidence I have in a court of law, as well as have a 30 year Ford veteran tech testify as to the cause of the seat failure, based on the photos we have. Continued trashing of my business online is not only immature on his part, but can only be perceived my me as [redacted] trying to provoke a response from me, but will do nothing in the way of me settling with him. After the damage he has caused my company, I will only settle thru the Revdex.com arbitration process, the ARAC committee, small claims court or Lie detector testing, period.  Please post this response. Thank you.[redacted]Arizona Automasters

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will also be more than happy to take this to small claims court if need be. For this guy to say I targeted his shop is absurd. They absolutely broke my seat on my car. I would also like to hear those HD recording that he mentioned and also see the videos. It will clearly show that this guys is not telling the truth. His mechanic that busted my seat was the one to bring to bolts out to the guy up front and not one time did they show me anything. You can clearly review the reviews online and see he does not have good standings with his reviews. Regards,[redacted]

This past weekend, my husband and I were traveling back to Phoenix from San Diego when we ran into car problems just outside of El Centro, CA. Not knowing anyone in the area, we decided to tow our Honda Civic Hybrid to the [redacted] dealership in El Centro to have them check it out, figuring that they would be pricier than other options, but still trustworthy. We arrived at the dealership service center 90 minutes before closing. An hour later, we were being told that we needed a new engine, which was changed 15 minutes later to we just needed a new short block, which is the lower part of the engine. The dealership told us that there was a value missing, and the cheapest/fastest way to get us on the road again was to replace the short block with a used one, to the tune of $5,800.00!! There was just no way we were going to accept that. We found a hotel for the night and began to form a different plan. We towed the car to Chandler, and once the technicians at AZ Automasters were able to take a look at our vehicle, I received a phone call stating that we did NOT need to replace any part of the engine. I was told that one of three V-Tech valve latch springs broke, which could be replaced for a grand total of $750!! I will tell you, I have never been so happy to hear that I was out $750 in my life! I was also told that my vehicle would be ready to be picked up first thing the following morning. Perfect! Picked up the car this morning and it is running beautifully. I have been a loyal customer of AZ Automasters for over 10 years, and this is a perfect example why. They are trustworthy, affordable, the office staff are friendly, and the work is always done well with quality parts. If you are reading this, trying to decide if you want to give them a shot, I assure you that you will not be sorry you did!!

Review: This place is a joke.......Here's why.....I First looked them up on [redacted], I called and had to wait for someone to get back to me with a quote on replacing my rear shocks. The gal that called me back was [redacted]. She told me $160 out the door......Here's why.....I First looked them up on [redacted], I called and had to wait for someone to get back to me with a quote on replacing my rear shocks. The gal that called me back was [redacted]. She told me $160 out the door no tax or anything else. I then asked her again since I have never heard of a auto repair shop having an even price like that. So I go on Saturday at my scheduled appointment time 10am. They didn't get the car right back there at 10 so I walked to the store and got some things and returned. I noticed the car was gone at this point, I then waited for my car to be completed. Shortly afterwards I hear my car coming <test drive I assume> there's a huge dip at there business where I would normally slow down to about .5 MPH to get onto the street <[redacted]>. Next thing I see is their mechinacs hot rodding my mustang GT like he owns it down that dip scrapping my front end up then flooring it down the street. I can hear it because the door was open and I have loud dual exhaust on my Mustang. The car comes back around 5 minutes later, another 5 minutes go by for the front desk people called my name and told me the car is ready. The first thing is they tried charging me a way different price then I was quoted by [redacted], then I go out to get in my car and my seat is busted. IT is literally sitting on the back seat. I went into the building enraged at this point. So not only did they try to rip me off they busted my seat. I lost it at this point when they told me the bolts must have been lose. I am 5ft 6in my seat was all the back and the back redt touching my back seat, I told them I drive all over like that. I couldn't even touch the damn pedals. Then they are going to have the nerve to cop an attitude with me about fixing after they tried hiding it from me. YOU ARE OUT OF YOUR MIND. I am not going to lie yes I was swearing at them and carrying on, but they tried ripping me off, then they weren't going to tell me about my seat like I wasn't going to notice. What I am requesting is that they pay for my car to go to Ford and have Ford do all repairs to my Driver seat. I refuse to take my care back to those CLOWNS.Desired Settlement: See above.

Business

Response:

To whom it may concern, this letter is to address complaint ID# [redacted]. First off it should be stated that we have call recording in place as well as a 1080P hi def video and audio recording system in place with multiple cameras inside our front office and shop area as well as outdoor cameras. I personally conducted a thorough investigation into the alleged complaints by reviewing the audio phone recording and the customer and vehicle interactions on the day in question from our video records. I will keep copies of this footage to use in the Revdex.com arbitration process, or ARAC Committee, as well as in small claims court. When the customer called he was quoted $160.00 to replace the shocks with the Monroe Sensa Trac ones he wanted, and when the customer asked again on the price, it was made clear that that was the price for for parts and labor, it was not stated in the conversation it was an "out the door" price. He states there is a "huge" dip at our entrance, and while there is a slight dip it is by no means huge, and only a very lowered, below stock height car would scrape going over it. He claims my tech floored his car, and all I can say is looking at the footage of him coming and going from our facility from [redacted] onto 79th st. is the car was traveling at normal speeds. The tech was questioned and swears he did not hot rod the car, besides the fact that he has worked for me many years, has never done that before, and all my people know that any heavy throttle is expressly forbidden in our neighborhood. On a car like his with such a loud aftermarket dual exhaust system, It is normal for the exhaust to be much louder outside and behind the car than it sounds while driving it. I propose that this customer probably isn't used to hearing his exhaust from outside the car ever, and so it sounded so much louder he assumed it was under heavy throttle. He states we tried charging him "a way different price than he was quoted". The bill he was presented with was $8.11 higher than quoted due to this was the sales tax amount, added to the $160 price he was given. While this may have just been a misinterpretation over the phone, I don't consider that "way different" or fair when he states "they tried ripping me off" when it was just the sales tax charge, which we immediately removed from the bill when he had an issue with it, with no hesitation at all. As for the driver seat he has accused us of breaking: I examined the video footage of when the car was pulled in from out front of my facility into the rear bay door. At this point I could make out that the seat was already leaning back from an upright position. So if it did break on us it would had to have happened between the time my tech got in the car and pulled it around back, which takes 20 seconds. I questioned all the staff, and my general service tech states he was standing out front when the customer pulled up and he clearly saw the seat already leaning back from the normal upright position. Next I questioned the tech who pulled it around and he also swears it was like that when he got into it. Upon the customers complaint of the seat being broken, we did pull the vehicle back in the shop to inspect it. We pulled some plastic panels to gain a visual as to the cause of the problem. We found 2 bolts that were broken completely. They were large support bolts that hold the seat back upright. We took some hi resolution pictures with the shops digital camera. You can clearly see the bolts had years and years of wear and tear on them besides a good amount of rust and corrosion. We tried to get the seat back upright, temporarily, and explained the situation to the customer about the years of wear and rust had worn thru the support bolts. He demanded to speak with the owner, and would not calm down at the counter. From my reviews of the footage, my manager and assistant manager did a fantastic job of keeping cool and trying to resolve this issue while this customer was yelling and making all of these accusations in front of other good customers as well. I was back in the office about 2 hours later and was apprised of the situation. I called the customer who immediately started raising his voice and would not speak calmly with me. I offered to disassemble his seat and repair the broken bolts, without having a chance to fully investigate the situation, but trying to give him the benefit of a doubt. He said he would absolutely not come back and was going to have the Ford dealership install a new seat and that I was going to pay for that bill completely. He also stated that he would log complaints with the Revdex.com, the attorney generals office, and leave bad reviews on [redacted] and every other social media sites. I asked him to please reconsider, and that I would gladly repair the seat. He said that I was going to pay and nothing I could say would stop him from trashing my shops reputation. He also stated my tech was 6 feet tall, and that his seat must have broke when he adjusted it. But in fact my tech is 5'6 tall just like he is. He didn't adjust the seat but had a hard time driving it around since the back was already leaning back. This customer then also accused us of not installing the Sensa Trac shocks but some other cheaper brand. This is not true, as of I went and checked the parts invoice and the actual boxes in the garbage can. It is my firm position and belief that this customer targeted my shop due to my good reputation and set out to get his seat replaced for free. He would not listen to anything we had to say, and my sales staff and myself remained as calm and professional as possible while he yelled profanities, and made accusations, massively gross exaggerations and threats. While I would have been willing to repair this seat for several hours of free labor, after he has effectively trashed my companies good reputation, I am no longer willing to offer any sort of compensation to this individual. I will however be glad to use the Revdex.com's Arbitration court or the ARAC committee, whichever the customer and or the Revdex.com sees most fit to resolve this situation, abide by the Revdex.com's decision after presenting all of the evidence and facts. Or I would be glad to have a small claims court decide as well. I would think any reasonable customer would be more than happy to prove his case in front of the Revdex.com or a court of law and see how it plays out. The reason I have call recording and high resolution cameras in place is due to certain people trying to coerce, blackmail, and intimidate my company into paying for things that are not my responsibility. I will not and never have allowed these individuals to take advantage of me, and it's not going to start now. I will always pay for and cover any damages that we are truly responsible for, and have even covered items if there is some doubt. This is why I have maintained a good reputation. This complaint has no validity whatsoever. I am going to speak with my business attorney and discuss the options of suing this individual for libel or defamation. Thank you,[redacted], OwnerAz Automasters

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will also be more than happy to take this to small claims court if need be. For this guy to say I targeted his shop is absurd. They absolutely broke my seat on my car. I would also like to hear those HD recording that he mentioned and also see the videos. It will clearly show that this guys is not telling the truth. His mechanic that busted my seat was the one to bring to bolts out to the guy up front and not one time did they show me anything. You can clearly review the reviews online and see he does not have good standings with his reviews. Regards,[redacted]

Business

Response:

In response to this complaint, I am happy to have the Revdex.com arbitration court or the ARAC committee decide my shops fate in this matter, that is if [redacted] agrees. I would think that any reasonable individual who believes they have a REAL legitimate complaint would happily have the Revdex.com look at all the evidence, here both sides to the situation and make a final fair & binding determination. Only someone who is lying or trying to scam a shop with a good reputation would not agree to have the Revdex.com arbitration court or ARAC committee decide the outcome, because they know they don't have a real complaint, but rather would prefer to bully and constantly tarnish the reputation of a highly rated Revdex.com shop in an attempt to blackmail and extort them. There is no way anyone including my tech getting into a car and sitting in the seat could break it if it were already in normal condition. If the seat back mounting bolts were already badly rusted and corroded and almost completely worn thru over an extended period of time to the point of breaking when the next person sat in the seat, then it is possible that when my tech sat in the seat it could have broke. This would not be in any way our fault, since we can't make years of wear and tear on those bolts occur in a matter of seconds. If the seat did just happen to fail just as my tech sat down it would have been very unfortunate timing, but not our fault. Had this occurred, I would have either offered to repair or replace the seat, regardless of the unfortunate timing on our part. I questioned my tech who has worked for me for years, and has never lied to me to my knowledge about any incident. I explained to my tech that he would in no way be held liable if the seat back did happen to fail with him in the car, but that I just needed an honest answer. He swears the seat back was already leaning back when he got in the vehicle, and another tech who was in the parking lot coming in also said he noticed it leaning back as my tech got into the car for the first time. Both techs have offered to testify in court under oath and take lie detector tests to attest to their statements. I believe and stand by my employees. When [redacted]'s car was in the shop, after he accused us of breaking his seat, my tech did pull the car back in and partially disassemble the seat to inspect what failed, found the 2 bolts that had rusted and worn thru over the years, and took close up pictures of them for future evidence. Regardless of all I have just stated, I still called [redacted] within two hours of him leaving my shop and offered to take apart his seat and fix the broken bolts free of charge. I did this in the interest of customer satisfaction and to try and keep the peace. He yelled at me using constant profanities, and said he is going to buy a new seat at the Ford dealer, and demanded I pay the full cost of the part and installation. He refused to let us repair the seat, and called me names and threatened me and said if I don't pay he would destroy my reputation online. I tried to calmly reason with him and he said nothing I could say or do would stop him from carrying out what he intended to do. I am wondering if he has actually had the seat replaced or repaired? What exact amount is he seeking, because no total amount for damages has even been stated to my knowledge. [redacted] has not only posted horrible reviews about my company, but has posted them repeatedly on all the important internet sites. I pay monthly to advertize on [redacted], and he has left his complaints multiple times, over and over, and has severely damaged my companies reputation on [redacted] and [redacted], and with the Revdex.com as well. He has already cost me much more in the way of future business than his seat repair would have been. I take this damage to my business very seriously, and feel that any ""legal"" action taken on my part to remediate the situation he has caused is completely justified. Please take a look at the other reviews he has left on [redacted], and [redacted] and you will see that this guy is hell bent on destroying local businesses. I am standing on principle here. Here in writing I will state this. [redacted], take a lie detector test at any place you are comfortable with in the valley, attesting to the fact that your seat broke while in my shop, and if after several questions pertaining to this it is found that you are telling the truth I will gladly pay for your seat repair cost, the cost of the lie detector test ( around $500 at most places ) and an extra $150 for your time and trouble. If you fail the lie detector test then you drop this issue and you pay for the lie detector test. I will need to be present at the lie detector testing and will have checks in hand. If you will take me up on this then we can work out the details thru the Revdex.com. If not then agree to Revdex.com arbitration or take me to small claims court, and I will take the appropriate countermeasures and counter sue as well. I will gladly produce any and all evidence I have in a court of law, as well as have a 30 year Ford veteran tech testify as to the cause of the seat failure, based on the photos we have. Continued trashing of my business online is not only immature on his part, but can only be perceived my me as [redacted] trying to provoke a response from me, but will do nothing in the way of me settling with him. After the damage he has caused my company, I will only settle thru the Revdex.com arbitration process, the ARAC committee, small claims court or Lie detector testing, period. Please post this response. Thank you.[redacted]Arizona Automasters

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did get a chance to take my car to [redacted] this afternoon. There is some busted bolts that they may be able to tap and re thread if not they will have to replace the whole seat assembly. They did let me know there labor rate is $95 an hour. It calls for one hour to remove seat they said once they get the seat out they will have the exact price for the repair of my broken driver seat. The estimate that they are preparing is going to be high due to them not knowing if they can tap and re-thread or if they are going to have to replace. I did get the estimate and I will send it over to from my work email. This estimate is pretty high but they may not have to replace everything.

Regards,

Business

Response:

In regards to complaint #[redacted], I have reviewed his reply. I have called and spoke to the owner of [redacted] garage that he referenced. He feels very confident that 3 hrs of labor to remove his drivers seat, extract and replace the broken bolts and re install the seat should be no problem. I am willing to offer $285.00 to cover the repair of [redacted]s seat, if [redacted] agrees to remove his bad reviews from [redacted] and [redacted]. I maintain my position as not being responsible for this unfortunate situation, but feel in the interest of trying to satisfy this complaint that this is a fair offer. The owner at [redacted] stated it is highly unlikely the seat will need replacement with a used assembly, but that is a very slight possibility. I am willing to cover the amount I stated if [redacted] is willing to compromise and remove his [redacted] and [redacted] bad reviews and agree to not post any more future reviews on my company. Please relay this and see if this is satisfactory to him, and if so, how do I go about paying this claim, thru the Revdex.com or direct to [redacted]. Please advise. If this is unnaceptable, I will gladly go to small claims court when [redacted] sues me, as of this is the most I am willing to pay and from what we saw there is no reason 3 hrs labor will not completely repair that seat... Thank you,[redacted]Az Automasters

I want to give credit when credit is due to the team at az automasters. They are an excellent group of people to deal with and very knowledgable.they know cars and trucks!mike,[redacted],and the team of mechanics are very professional and courteous. I refer them to everyone!thanks az automasters!

Review: I came to this shop when first moving to AZ for an upper and lower manifold gasket change, along with upper and lower hoses, thermostat and water pump. I asked if it was a job they'd concider because most don't unless it's their parts, well I had gotten what I needed all through gmc. Well they "did the job" and my car honestly didn't run any better, u had been back for other issues and signs of fluids. I noticed there weren't any more drops on ground, assumed they did the job. Well I just last night feb.5th had a gm mechanic change a motor mount and he came out to give me my car and said hey has anyone told you your manifold is leaking all over? I explained to him how just not even a year ago I had the upper and lower gasket replaced, including lifter gaskets, and this mechanic said no, the gaskets there are original and same for lifter gaskets, he said it looked as if someone sprayed some solvent around the area and scrubbed it and cleaned it up a little but they color gasket on there isn't the color of what I have them. Between parts and labor I spent almost 1,000 dollarsDesired Settlement: At bare minimum It would be right to have the upper and lower manifold gaskets replaced and SEALED correctly, along with the lifter gaskets. Because of the ongoing issue I already replaced the upper and lower hoses again and thermostat. The two elbows as well.

Business

Response:

Hello, to whom it may concern. I did reach out to Ryan and explored his complaints. We did dissasemble his intake manifold and lifter/valve covers, and found that ALL the gaskets he supplied us were in fact installed. I called Ryan at work and gave him the option to come down and inspect his parts as soon as they were removed. Also I found obvious die grinder cleaning disk marks in all surfaces of the manifolds that were prior cleaned. We documented all steps with photographs and my tech took video of some of the removal steps as well. We installed all new gaskets, and saved the ones we removed. When Ryan came in I showed him some of the pictures and gave him all his prior installed gaskets which were still in like new condition. We found no evidence of the work we did 9 months ago to be leaking. We did find some of the lower intake bolts to not be quite as tight as I would have liked, but saw no problems arising from this. We also saw the tech did not clean off the parts well on the exterior surfaces when doing the job 9 months ago, giving the appearance of the work not having been done, so I can easily see how the other tech could make that assumption. I admit my tech should have done a better job cleaning the exterior parts of old oil leakage, but the job was done and all work was performed. The inside of all parts were cleaned acceptably. When Ryan left he said he would reach out to you and Google and retract the bad reviews and complaint. It was a mis understanding due to what the other tech assumed... Please remove this complaint completely as if it never happened, as of we did prove that the allegation was false and we re did the entire job anyway at all my expense, to prove it was done. Thank you,Mike K[redacted]Az Automasters

I recently posted on the Revdex.com against AZ automasters, and I was wrong. Shortly after I posted here I received a call from the ownerx "mike" , let me tell you one of the nicest people I've ever met, and very upfront. I explained to him my issues and he took time out of his day to check my car out... after viewing it he immidietly wanted to work WITH me. I've delt with gm before, other auto places and you'll never receive the customer service that I did here in chandler. Fact is I did my research to find a well repudable family run company and they came up, I was frustrated at first but after speaking to Mike and him offering to check out the issue and take care of it I realized there aren't many shops like this around, he treated me like a man , and I treated him the same. I always recommend a smaller family company because they care about their customers much more then any dealership will. Fact is az automasters went way ABOVE and BEYOND what I expected, just for the inconvenience, and u couldnt be happier, staff is great, mechanics are honest and upfront and know what their doing. I'll continue to bring my car as well as my girlfriends there.

Ryan

I brought my truck to az automasters after I was told I needed a transmission rebuild at another very large independent owned shop in [redacted]. The other shop wanted almost $3000. to rebuild it. It wouldn't shift out of second gear, or go over 45 mph without revving really high. I wanted to get a second opinion, and I heard from a co worker these guys were honest. I didn't tell them what the other shop had told me, and [redacted] over there did charge me an hour to inspect it. They found an electronic noid pack that was bad, and quoted me $560. to replace it. They said they were sure it was the issue. I was skeptical, but gave them the go ahead, and its been great since. This was a few months ago, and I haven't had any problems at all! They had it done in 1 day, and even took me home and picked me up when it was done. They saved me a ton of $$ and I will go back to them for any other needs. I'm a single mom, and I can't believe the other shop tried to charge me so much, when it was just an electric part inside of it. I recommend to anyone!

This place was AWESOME!!! What great customer service!! I walked in and the facility is clean, organized, smelled fantastic and right away I was greeted with a smile. I had a simple oil change and they also checked the temperature of my AC. It was done quickly and they provided a shuttle service so that I could make it back to work. Professionals is what come to mind when I've had my car serviced by Az Automasters, I highly recommend them. I will be coming back for sure!

Check fields!

Write a review of Arizona Automasters

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Arizona Automasters Rating

Overall satisfaction rating

Description: Auto Repair & Service

Address: 4122 W Venus Way Ste B, Chandler, Arizona, United States, 85226-3713

Phone:

Show more...

Web:

This website was reported to be associated with Arizona Automasters.



Add contact information for Arizona Automasters

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated