Arizona Billiards Service

The customer purchased a pool table on his ownHe never saw it set up at any time and moved it to his home on his ownHe asked us to come set it upHe provided all the hardware and just asked us to put it togetherWe did thatAt the end of the service he was very satisfied and even referred us to several other people (all of whom have also been satisfied with our service)He did not contact us for months with this complaintWe went to his house, we looked at what he was talking about, we offered to give him his money back and repair it at no cost to himHe was unsatisfied with this resolutionHe wanted us to provide him with a brand new pool tableWe do not sell pool tables, we service themAside from that, his was not a new table to begin withIn regards to him claiming that we put the screws in at a wrong angle, this is not possibleSlate is solid rock that is predrilledA screw cannot change the angle of predrilled rockWe went to his home, put together what he had, got his approval, and that is allWe would still be more than happy to refund his service fee

The customer purchased a pool table on his own. He never saw it set up at any time and moved it to his home on his own. He asked us to come set it up. He provided all the hardware and just asked us to put it together. We did that. At the end of the service he was very satisfied and even referred us...

to several other people (all of whom have also been satisfied with our service). He did not contact us for 3 months with this complaint. We went to his house, we looked at what he was talking about, we offered to give him his money back and repair it at no cost to him. He was unsatisfied with this resolution. He wanted us to provide him with a brand new pool table. We do not sell pool tables, we service them. Aside from that, his was not a new table to begin with. In regards to him claiming that we put the screws in at a wrong angle, this is not possible. Slate is solid rock that is predrilled. A screw cannot change the angle of predrilled rock. We went to his home, put together what he had, got his approval, and that is all. We would still be more than happy to refund his service fee.

The customer purchased a pool table on his own. He never saw it set up at any time and moved it to his home on his own. He asked us to come set it up. He provided all the hardware and just asked us to put it together. We did that. At the end of the service he was very satisfied and even referred us...

to several other people (all of whom have also been satisfied with our service). He did not contact us for 3 months with this complaint. We went to his house, we looked at what he was talking about, we offered to give him his money back and repair it at no cost to him. He was unsatisfied with this resolution. He wanted us to provide him with a brand new pool table. We do not sell pool tables, we service them. Aside from that, his was not a new table to begin with. In regards to him claiming that we put the screws in at a wrong angle, this is not possible. Slate is solid rock that is predrilled. A screw cannot change the angle of predrilled rock. We went to his home, put together what he had, got his approval, and that is all. We would still be more than happy to refund his service fee.