Arizona Blinds

Review: I ordered shutters for my new home on February 19, 2015. Since that time, the shutters arrived and were installed on July2, 2015. Three of the shutters arrived either damaged, incorrect size, or the wood was bowed. Also the hinge color was incorrect at the time of install. At the time of install, the installers left a mess of drywal chips in the window sills and on the flooring without cleaning it up. Also, the shutters were covered in dust and dirt and had to be cleaned by myself. 2 weeks after the install, the installers returned to replace the hinges and left wood shavings on the flooring and window sills where I again was left to clean it up. The installlers also only caulked 2 sides of the molding and had to return to finish the other 2 sides. My biggest complaint is about the amount of time that it has taken to complete this order. I was told that they would be installed at the end of April to the first part of May, but they were not installed until July 2, 2015. As of today 8/11/15, the order is still not complete. They assured me that they would replace 2 of the shutters (1 the wrong size and the other the wood was bowed) within 5 weeks. When I called on the 5 week, I was informed that the order would not be ready to install for an additional 5 weeks. This would put the completion of the order to 7 months from our original contract date of 2/19/15 when I put down half of the total oprder price. The total price of the contract was $5652.73 and I put down $2833.76.Desired Settlement: AZ Blinds has taken $400 off the bill back in June due to the long time frame to get the order in. Now I feel that they have taken advantage of me and would like them to first complete the order as asked and refund me 20 percent of my total bill. This would bring a total compensation to $1130.55. I have tried to contact the owner which resulted in no response as well as I have written a letter to him with the same result. Every time that a problem arrises, the company just asks that I be patient. It has been 6 months since I made this order and I still need to wait an additional month for it to hopefully be completed. This is unacceptable for any company to treat their customers this way.

Business

Response:

[redacted] has already recieved a 25% discount plus another $400 discount and now he's requesting more. We aren't able to do that. How, or better yet, WHY would we be "taking advantage" of [redacted] as he stated in his letter to you? Is this about the two shutters we had to reorder, or is this about more discounts? Everything has been fully explained along the way to [redacted] but apparently he felt like we were pulling his leg. We miss-measured one window. That is the only thing we did wrong. As for the installers leaving dust... we've installed shutters in over 800 homes this year so far. That's the first time anyone has ever said that. Other than that, this issue with [redacted] has been shipping and manufacturing problems. And we have been in contact with [redacted] many, many times. He said he had no dialog with an owner. Yes, he has, he has spoken to [redacted] several times and she is one of the owners. She is the contact to the customers when needed. I did see the 8 page letter [redacted] wrote to me, and I forwarded it to Ms. [redacted], that's what she does and she has spoken to him numerous times. I attend to the running of the financials and marketing end of the organization. I have 25 employees or so, I can't attend to everything, it's impossible. [redacted] opted to purchase our inexpensive line of shutters which are imported from overseas. About 95% of the shutters we sell are US made, finished in our own shop here in [redacted]. When you order custom product that comes from overseas, there is always the chance for delays, on any product. So I understand his frustration about the time it's taking, I'm a consumer too. The first delay was due to the port strikes. probably held up the order a good 5 or 6 weeks. The re-order of two shutters were shipped (custom product from [redacted] takes about 8 weeks to get here. Nothing I can do to move the boat faster.) Unfortunately, the manufacturer sent the remake to another plant where the die-lots were noticeably different. Another delay, again, unfortunately, out of our hands. Since then, as explained to [redacted], we sent our installers to his home to pick up a sample of the color of his current shutters so that the manufacturer could make sure they are redone and matched to the correct die-lot colors. We've been told by the manufacturer that we're about two weeks away from getting the shutters, and that has also been communicated to [redacted]. As for any of the other issues, I've talked to my installers about cleaning up after themselves. They always do. They also caulk the sides of the shutters between the shutter frame and the drywall. Some companies don't do that at all. It is industry standard practice to caulk the sides but not the top or bottom that you can't even see unless there has been poorly done drywall where significant light leak occurs. If he insists on us caulking even where you can't see the edge, like the top and underneath the shutter, I will have my installer do so on the install coming up. These delays would have been no different had he ordered [redacted] built shutters from anywhere else at the time he did. This is why I am considering not selling cheap imported shutters any longer. They are nowhere near the quality of our own [redacted] shutters which we frame and finish ourselves locally. There are too many variables that are out of our hands. Our ratings on [redacted] which is customer surveys from our installed [redacted] shutters that customers do upon receiving their registered warranty, has us at something like, 99% completely satisfied, and 98% would recommend Arizona Blinds to their friends and neighbors. [redacted]PresidentArizona Blinds, Shutters & Drapery[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]the above statement is false by AZ Blinds. The first issue I will take up is the response made that I have been in Contact with one of the owners. This is completely and utterly false. The only time in which I have spoken to an owner is when I called and repeatedly asked [redacted] (the shutters dept) to speak with the owner. On September 4 I called 2 times and finally got ahold of [redacted] because they had removed the wrong sized shutter and had not contacted me from 2 weeks before this date. When I had asked [redacted] if she was going to have the owner call me, which I had asked many times before, her response was that of shock that he hadn't called me yet. To no surprise, after that call ended, I received a phone call from the owner within 15 minutes. The only thing that came from the conversation was me venting my frustration that it has taken longer for my stter order to be complete than it took to build my home. We are going on 7 months now since point of purchase. As for the shutters being delayed to strike, that is also false. The workers went back to work at the docks 2 days after I ordered my shutters. According to the media reports, by late March there were no more delays for container ships coming into [redacted]. This was well before the 8 week time frame in which it would take the manufacturer to build the custom shutters. As I told the owner, I ordered shutters from his company with his timeline. I did not order them direct from the manufacturer. If I had, my complaint would be with them. I am not out looking for a freebie. I'm simply asking for compensation for the time and effort that I have had to put in to make sure AZ Blinds does their job. It wasn't until I filed a complaint with the Revdex.com and the [redacted] that AZ Blinds started to address the many issues. I have continually had to be the one to contact AZ Blinds to get the status and move the ball forward to complete my order. It is unimaginable to me that a company wouldn't take issue with their products taking 7 months to be completely finished. I don't know that I have ever been so frustrated to deal with a company. If the owner wishes to speak with me again, I welcome that because I'm not sure he understands that I have been more than patient and that the complaints to the Revdex.com and AZ Registrar of contractors only came after 6 months of giving his company the chance to make it right and finish the job.

Regards,

Business

Response:

This job is complete and the customer signed off on the installation report. The customer was given a 25% discount plus another $400. The issues were not workmanship issues on our part, even though I'm sure he'll throw something in there about that too, even though we install hundreds upon hundreds of houses full of shutters a year quite successfully. As previously explained, we don't own the manufacturing of this shutter, it's made overseas and we have no control over the "slow boats from [redacted]." [redacted] chose to buy a cheap import over our own high quality US built shutter to save a few bucks. At that point, we are at the mercy of the company shipping timely, and shipping the correct product. Secondly, [redacted] spoke numerously with [redacted] prior to speaking to myself. [redacted] is an owner in the company. She manages customer issues. It seems [redacted] knows everything. I will not be offering [redacted] any further discounts or refunds. That's really the basis of this. He's trying to bully me into giving him money back and I'm not willing to do that. While it took an extraordinary amount of time to get the job completed, once we ordered the shutters, and then had to reorder 3 of them and the company sent the wrong color, and then had to do it again... we were all over the manufacturer to get them here but until [redacted] has experienced first hand dealing with [redacted] companies, he shouldn't suggest it was our own lack of concern. Our explanation of the delays, he didn't seem to want to hear, he wanted us to sprinkle pixie dust on the cargo ship or something. We have probably no less than 30 phone conversations and many, many emails in regard to the issue between my company and [redacted], the manufacturer. If the Revdex.com wants a copy of [redacted]'s approval of the job in the form of his signed installation report, I will provide that.

Review: Back on April 17,2013, we purchased a series of blinds/shades and shutters that to this date has not been completely provided to us. Per our agreement, we were told by Arizona Blinds that two separate deliveries would be made. The first delivery for blinds/shades would be sent 2 weeks from the date of purchase, the second delivery of shutters would be sent 8 weeks from the date of purchase. At this point as I am writing you today, we have had 6 delays in production for the two orders. The first order for the blinds/shaders were delivered as agreed, although one set of blinds had to be sent back because it was defective; however, the second order for shutters have yet to be installed. We had contacted the company several times trying to figure out a set date for installation. They have not been able to fulfill the agreed date every single time. It has now been over 2 months since the original delivery date and over 4 months since we initially ordered the products. We even spoke to the co owner of the company, [redacted], who on the 6th time guaranteed that we would be 100 percent satisfied with the product that they would build and that if we were not 100 percent satisfied that he would take back the shutters. The proposed date for this sixth time was August 9, 2013. He also stated that he would personally come out to the house and make sure that the product would be installed to our satisfaction. Unfortunately, on the day of installation, the specifications were wrong for one of the windows. And the co owner was not present as promised. At this point, we told the installers not to install the shutters and to take them back. My wife contacted the office and told the staff that the specifications were incorrect and that we were not 100 percent satisfied with the product and decided to cancel the order per our agreement with [redacted]. The office subsequently called 3 times, insisting the the order can not be cancelled and promised us again another date (for the 7th time) to install the shutters. We do not feel confident in the competency and honesty of this company to provide us with a finished product. We request Arizona Blinds to honor our agreement with [redacted] that if the shutters did not meet our satisfaction after over 2 months of delays and false promises to end our contract with them for the second order.Desired Settlement: We would request that AZ Blinds honor their agreement of a 100 percent guarantee that was offered by [redacted] after nearly 6 tries to provide us with a satisfactory product. We feel that we did not receive the item in a timely and appropriate manner. I believe that we have been very patient with AZ blinds, trying nearly SIX TIMES to have the shutters placed, with each episode halted due to specification failures, building error and shipment delivery errors. To date, we still do not have a product.

Review: Ordered Shutters 11-21-14 with $5000 down and was told we would have them prior to Christmas. Today is January 15th and still no Shutters with no ETA. We were told they shutters would be made in AZ then after a few weeks they needed to come back out and measure again for the half moons. Then the next day they didn't need to re-measure and they shutters were being manufactured in CA and the transportation company was on strike. We have heard all the excuse and want to take our business elsewhere. we have had no blinds/shutters since the 21st of November when we moved in. The privacy of my kids is very important and this company does not have any idea how to do business. They have not once followed up with us we have to call them every time and the customer service does not existDesired Settlement: I want my money back Deposit ($5000) and get my shutters from a different company who can stand behind their word and the construction of the product.

Business

Response:

All but two shutters for Mr. [redacted] has been installed. I believe 18 shutters have been installed and two had to be reordered. I am unclear if they were damaged in transit or they were the wrong size but the replacements have been ordered and will be installed as soon as they arrive, which should be any day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are awaiting the arrival of 3 blinds damaged in shipping and that's not the major concern. The concern is we have received a product that is not what we ordered. We ordered real wood shutters that are manufactured in AZ. Instead we received Bass wood that are manufactured in CA. After the initial 5k down payment of the total 10k the customer service was non existent from the sales rep. Made promises he couldn't keep and then order is shutters that we did not want and were not what we ordered. If you read the ad from them it says real wood and manufactured in AZ. False advertising and I still do not have all my shutters. The whole experience was horribile and the sales rep will not return phone calls. we were taken advantage of by the sales rep and had other quotes. When we shared those quotes he said oh we can beat that and we use real wood they use some crappy not wood material. Come to find out so do they as we received they same material he told us was crappy and said he did this to save us money. We were led to believe we were getting real wood and that's not what was delivered. This is not how you operate a business.Regards,[redacted]

Business

Response:

For a shutter order placed on November 21st, we would have never said we could have them before Christmas. Impossible. In fact, being in this business for many, many years, I don't know of anyone that could have delivered shutters with that little of lead-time. Also, the shutters that the customer received is solid basswood. Real wood. The most common and industry standard wood in the market for shutters is basswood and that is what Mr. [redacted] has received. These are not [redacted], that's the top of the line shutter that we sell, but the customer asked for a price brand because he showed us or referred us to other price brand quotes he had received. They are not made in Arizona and we have never said they were. It's possible information is getting mixed with another quote that was made. Just to reiterate, the shutters delivered and installed in the [redacted] residence is solid basswood, it is what was ordered and showed to the customer. Basswood is the most industry standard REAL WOOD shutter in the marketplace.

I HAD A VERY UNPLEASANT, UNPROFESSIONAL EXPERIENCE WITH THIS BUSINESS. I WAS GIVEN INTENSE RESISTANCE WHEN THERE WAS A FLAW WITH THE PRODUCT THAT I PURCHASED. MY SALESMEN WOULD NOT RETURN MY CALLS. I FINALLY HAD TO ESCALATE THE PROBLEM TO THE STORE MANAGER, WHO PROMPTLY RECTIFIED THE PROBLEM. THE OVERALL TIMEFRAME TO GET THIS RESOLVED WAS WELL OVER A MONTH.

I THEN ORDERED ADDITIONAL PRODUCT. AFTER SEVERAL WEEKS, THE PRODUCT WAS NOT IN. I CALLED SEVERAL TIMES, ONLY TO BE LIED TO, REPEATEDLY. AFTER SEVERAL ATTEMPTS OF TRYING TO DETERMINE WHAT HAPPENED WITH MY ORDER, IT FINALLY CAME OUT THAT THE ORDER WAS NEVER PLACED. THE STORE EMPLOYEE WAS VERY RUDE AND HUNG UP ON ME. I WAS GIVEN THE RUN AROUND CONSISTENTLY AND TREATED UNPROFESSIONALLY. TO TOP THIS EXPERIENCE OFF, MY CREDIT CARD WAS CHARGED FOR PRODUCT WITHOUT MY PERMISSION.

I WOULD NEVER RECOMMEND THIS BUSINESS TO ANYONE.

Review: On September 10, 2013, my husband and I ordered shutters from Arizona Blinds for our new home being built. We ordered white shutters with 4 1/2 louvers for our entire home and swinging bar doors for the master bathroom. We paid half of the balance due that day. Arizona Blinds stated it would take 6 to 8 weeks to get our blinds which was perfect due to our new home being ready for move in in late October, early November. As of today 01/31/2014, the shutters we ordered have not been installed in our new home. After numerous phone calls and much complaining, Arizona Blinds did install shutters in our home on 12/20/13. When the installers arrived, they informed us that shutters for only 2 rooms had the correct size louvers and all others were incorrect and had to be reordered. They stated all the frames were correct so they could be installed that day and all that would have to be done at a later date is the louver panels switched out. The one time I should have listened to my husband - we should have told the installers not to install and take them back - but I was desperate to have window coverings before guests arrived for the holidays. The swinging bars door were taken back to the factory because they were unfinished on the top and bottom. After being told (for over 20 weeks) about a factory move, numerous shipment delivery delays from Texas and so many other installations, the proposed date for our final correction installation was set for 01/31/2014. On 01/30/2014, Arizona Blinds customer service department called to say the correct louvers for our shutters still had not arrived even though I had been told 2 1/2 weeks ago the panels were in but installation dates were book. They did offer to come out 01/31/2014 to correct a few other product issues. I told the customer service representative, we were done. She said you can not do that and she would have to speak with Arizona Blinds management team. I said okay - you have to do what you have to do and so do we. We have been very patient but after 20 weeks, we do not feel confident in the honesty and competency of Arizona Blinds to prove us our finished product. Honesty and having the reputation of building a quality product in a timely manner is why we chose Arizona Blinds.Desired Settlement: We have paid Arizona Blinds $1,748.45 and have received $1,675 of correct products ordered and much frustration. We ask that Arizona Blinds zero out the balance owed and we will find another company to come in and correct the louver panels and other product issues.

Business

Response:

We have been trying for a few weeks to install Ms. [redacted] shutters. We left her another voice message today. We last left her a voice mail as well as an email on 2/11/14 to call us back. There were two other messages left prior to that. She will not return our calls. Her shutters have been ready to schedule an install if she would just return our call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

There is nothing to accept due to our complaint not being addressed. We received phone calls and an email beginning February 5, 2014 from Arizona Blinds stating installation and correction of our shutters could now be scheduled - 21 weeks from when our shutters were ordered. This is not acceptable. If and when we receive a response to our complaint and compensation is address, we will return Arizona Blinds' calls.

Business

Response:

Well, I'm still unclear what the [redacted] want. We've tried to call them numerous times for nearly 5 weeks with no answer or return call. I take it that we built the shutters with the wrong louver size. We told them we would rebuild them. Which we have done. And they've been sitting in our warehouse for over a month. I think I'm hearing discount perhaps in this? If so, I'm willing to discount, but I guess this is the only form of communication with the [redacted] that work, so we have two options. I'll offer a $500 discount off the balance or we can send out our installers and pick up the shutters and give you a refund. But let's get these installed. Our shutters are custom made. Every window is a little bit different. We don't stock "normal size window" shutters and install them to the drywall outside of the windows like the Chinese shutters are. One shutter has more pieces of finished wood on it than your typical whole set of kitchen cabinets. And, they sit right next to pretty harsh climate. We only sell the best. But we make mistakes along the way like anyone else. So please, just tell us what you want. We certainly haven't been ignoring you.

Arizona Blinds, Shutters & Drapery

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

All the [redacted] have ever wanted were the shutters they ordered on 09/10/2013 and for them to be installed in a timely manner not 6 months later. We accept the $500 of the balance owed. We will call AZ Blinds Tuesday, March 18, 2014 in the afternoon to schedule an installation date.

Regards,

Review: Arizona Blinds whom I did business with has failed to complete work at my home. They are well aware oftheir promise and failure to keep this promise. The company was paid high prices to replace blinds at my home and along with that they applied "Panorama" window films to my living room and kitchen windows. They acknowledged that the windows might crack, apparently this is caused as the film shrinks etc. Two of the living room windows did crack. Arizona Blinds replaced these windows and provided new film... however, the kitchen windows, which are smaller, cracked. I ADVISED THEM OF THISAS SOON AS IT HAPPENED.....MONTHS, EVEN MORE THAN A YEAR AGO... THEY HAVE IGNORED MY REQUESTS.. AT ONEtime Az. Blinds asked ME to get two appraisal for the repairs, I did so, and sent them to their office in Peoria. [redacted], an employee at AZ. Blinds acknowledged receiving them.[redacted], whoI belive is in charge also stated that this would be addressed as soon as possible. Nothing has been done. I call them several times a month and they give me the run-a-round..[redacted] HAS PROMISED TO PERSONALLY LOOK INTO THE PROBLEM AND GET IT DONE... not so nothing has been done I am so tired and my patience has totally run out. I called them and said I woudl contact Revdex.com, they did not care.Desired Settlement: Windows in kitchen have to be replaced/ and or another window new one put in properlyand the new window film replace. One of the appraisals I provided would replace the whole window. [redacted] asked which appraisal I would prefer and I told her this option was b est. I still want this option.

Business

Response:

Ms. [redacted]’ file is still open and we continue to work on getting it resolved. We’ve obtained quotes for her window replacement but we can’t seem to get in contact with her. When we call her home someone answers that doesn’t speak English and when we call her work at the Post Office we are placed on hold and never connected with her. And she continues to call us back after hours. It’s gotten frustrating. Eventually, we will get in contact with her and get the appointments necessary to resolve this. But, we are certainly trying. The difficulty in communicating with her has been an issue since the beginning. Ms. [redacted] needs to find time from her work schedule to call us back during business hours, 9am to 5pm. [redacted] in my office is working on this file and will continue to until it’s resolved. If you need any more information regarding this file, please call [redacted] in our office at ###-###-#### and she can give you full details as she’s been working on this. [redacted]Arizona Blinds, Shutters & DraperyModern Home Expressions, Inc.

My husband and I ordered blinds from this company and they stated 3 week delivery. I called at exactly 3 weeks due to the fact that I had not heard from anyone. They said they would look into it and call me back. I did get a phone call back and the blinds were to come in the coming week. They did come in the week they stated. We got a call to schedule the installation. My husband would be the one taking time off from work for the install. The install time came and went. No show, no phone call. My husband called the main office and got an unsympathetic apology and nothing else. He explained that he took time off work and that every hour he is waiting for someone to not show up it costs us money. They did not seem to care whatsoever. He stated that they could come later that same afternoon and the installation manager stated that was not possible as the crew was now in Gilbert, we live in Goodyear, and after that that appointment they were done for the day. Obviously it is their convenience of appointment not ours. My husband had to take off another morning from work for them to come and install the blinds. For the money we spent we are extremely disappointed in the extreme lack of customer service, understanding, or caring. Even if we would've spent $100.00 we would've expected more. We will never use this company again, nor would we recommend them to anyone we know.

We ordered wood shutters for a bedroom window on may 30, 2013. order stated 8 weeks lead time, at 8 weeks I called the company and they told us "it would be 12 weeks, because they moved their plant" I agreed. after 12 weeks they said " the shutters are not in yet".Now I'm starting to get very annoyed. On Tuesday 9/3/13 I called and they told me "the shutters would be in this week. Comes friday 9/6 I haven't heard from them, so I called and they said "they're coming in next week. Again, the following Friday still haven;t heard from them, so I called to cancel the order. They said the week isn't over, the shutters would be in Sat. or Sun. I said I wanted a definite installation date. They told me Wed 9/18 between 9 & 11 A.M. On Wed I get a call at 10:30 stating the the are not in. I said cancel the order! Then I get a call at 11:00 telling me they are in. I told them I would not accept delivery. After almost 16 weeks and lying to me continuously I still do not have shutters. now I have to start the process all over again, hopefully with a reputable company.

Review: This is an exact copy of letter sent to Arizona Blinds on March 11 explaining the issue. They did not respond.

March 11, 2014

[redacted] Modern Home Expressions, Inc.

DBA Arizona Blinds

8550 N. 91st Ave., St. 96

Peoria, AZ 85345

Sent via Facsimile: ###-###-####

Dear Mr. [redacted],

I am writing with respect to a horizontal blind that was picked up from my home on December 19, 2013 for repair or replacement. The blind, along with many others, was purchased on February 11, 2011 (order attached). The blind never hung quite right, but I lived with it. However, one day I decided to look at the warranty information on the invoice and decided I was tired of looking at it not hanging correctly. This issue is when the blind is raised it does not go up evenly on both sides so it sits uneven.

I do not have exact dates for all calls to Arizona Blinds, but sometime in early December, 2013 I called and explained the problem. I was told I would receive a call for someone to come to my home to look at the blind. After about 2 weeks I had not received a call so I placed a second call to Arizona Blinds. I was told [redacted] would call me directly and they would place another request to him asking that he call me. Within a couple days [redacted] called and we arranged for him to come to my home on December 19. On the 19th [redacted] showed up with another man. The two of them looked at the blind, pushed it up and down, tried to adjust it and agreed it was not laying correctly. They took the blind and said it would have to be repaired or replaced. He told me the cost would be $50.00 per the contract and I agreed. [redacted] told me the process normally took about 6 weeks, but with the holiday said it would be longer, perhaps 8 weeks or maybe even a little longer. I told him I understood and that was acceptable.

On January 6, 2014 I received a call from [redacted] saying the blind was fixed and asking if they could come on January 7 to install it and I agreed. On the 7th the individual who was with [redacted] the first visit came by himself to install the blind. After he put it up he tested it and it seemed exactly the same as before with no improvement. In addition the fabric on the blind was very wrinkled and now it looked worse. This individual agreed that it still wasn’t right and said a new blind would have to be ordered. He took the blind down and left.

During the week of February 24 I called Arizona Blinds to check on the status. I spoke with [redacted] who said she had placed the order and would check the status and get back to me. By March 4 I’d heard nothing and called again around 11:30. I spoke with [redacted] who said [redacted] would have to call me back as she was dealing with it. By 4:30 on the 4th I’d again heard nothing so called back and asked to speak with Megan. [redacted] was very dismissive. She said she was working on it and would call back when she had information. Because she had previously not returned calls, I asked how long I should wait before calling her back. Again she said she would call back when she knew anything. All I’m asking for is the status of the blind being replaced. Finding out this information should not take weeks, nor should your representative have an attitude of “don’t call me, I’ll call you.” It is now March 11 and I placed a call seeking information on February 24.

I have now been without a blind for almost 3 months and have no idea when the blind will be replaced. I need to hear from someone by close of business on Wednesday, March 12 with an update on the blind. If I do not I will begin filing complaints with the Registrar of Contractors, the Revdex.com and writing a negative review on Yelp and other social media sites.

Sincerely,

###-###-####Desired Settlement: Replacement of blind per purchase order stated cost of $50.00

Business

Response:

Unfortunately the blind Ms. [redacted] is referring to has

been on back order and will be shipping out of the factory on March 25,

2014. The standard trip fee, which is

stated on the contract signed by the customer, is $55. I have relayed all of the information as far

as shipping to Ms. [redacted] and she responded with acknowledgement.

Regards,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here is what has happened since I filed my complaint. On March 14 I received a call from [redacted] with Az. Blinds saying my blind would ship on March 20. On March 17 or 18 I received a call from [redacted] saying the blind was on back order and she would let me know when it would be shipped. How is it that I'm given a ship date and then several days later told the blind is on back order? On March 19 I received this e-mail from [redacted]:

"Hi [redacted], I just got an update they shade will be shipping on 3/25. I certainly did not want to upset you. [redacted] will call you as soon as he gets it. Would you be willing to contact Revdex.com to let them know as well that we spoke? I would very much appreciate that. Sorry again. Thank you, [redacted]"

On March 24 I received a call from the installer, [redacted], saying he had the blind and wanted to install it the next day, March 25. Again I'm given bad information - I was told it would ship on March 25. Yesterday, March 25, a person who works for [redacted] showed up to install the blind. This person was not at my home the two prior trips they came out. He installed the new blind and again it did not lay correctly. This installer said, "oh, that can be adjusted" and he proceeded to unscrew the cord from the bottom and adjust the blind. I believe this worked and the blind is now installed and seems to be working. I paid the installer the $55.00 per the contract.

The reason I wanted to reject the company response was because of all the bad information I received during the process. At this point the blind is fixed.

Regards,