[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
GreenPath takes complaints very seriously and we appreciate the opportunity to respond and help rectify the situation as well as improve our services. Upon review of the account it appears there was error on our part. While we cannot guarantee acceptance of a proposal and our fees are not based on...
the acceptance of proposals (but rather based on the servicing of the account), we do hold our staff to a standard of prompt action and communication on all accounts. It appears we did not communicate as effectively or efficiently in this situation and we sincerely apologize. Our staff will be coached accordingly. Due to the recognition and responsibility of our error we have refunded fees as well as worked with the creditor to ensure proposal acceptance. Again, we truly thank you for bringing this situation to our attention and allowing us the opportunity to improve. Thank you,[redacted]Quality Assurance ManagerGreenPath Financial Wellness
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
GreenPath takes complaints very seriously and we appreciate the opportunity to respond and help rectify the situation as well as improve our services. Upon review of the account it appears there was error on our part. While we cannot guarantee acceptance of a proposal and our fees are not based on...
the acceptance of proposals (but rather based on the servicing of the account), we do hold our staff to a standard of prompt action and communication on all accounts. It appears we did not communicate as effectively or efficiently in this situation and we sincerely apologize. Our staff will be coached accordingly. Due to the recognition and responsibility of our error we have refunded fees as well as worked with the creditor to ensure proposal acceptance. Again, we truly thank you for bringing this situation to our attention and allowing us the opportunity to improve. Thank you,[redacted]Quality Assurance ManagerGreenPath Financial Wellness