Arizona Car Outlet

>Hello, we did reply to this complaint and the customer has been in for repairs

Car was sold on May 13, On this date we had a verbal agreement to fix two issues noticed by the customer; those being the vibration in front end due to balance and an oil leakWe scheduled an appointment and fixed these these issuesCustomer then called to inform us about a light on dash board ( throttle light) we asked him to bring the car backUpon diagnosis we discovered that the connector for the throttle body sensor was loose because the plastic lock was brokenWe secured the sensorDash light is off, all seems resolved and working properlyAfter approximately a week, the customer and stated that he took the car to a third party mechanic, where their diagnosis was that the throttle body sensor needed replacementUnfortunately, we cannot simply order/replace parts because the customer or third party mechanic states that it needs to be replacedIn turn, we did have to ask the customer to return to confirm the diagnosisAfter inspecting the vehicle we did find that the sesnor was now not working properly and did agree to replace the sensorWe started to search and locate the used part through several vendors that we use And ordered the throttle body sensor from LKQ, a commonly used part sourceWe replaced the throttle body and week later he called to inform us that check engine light was on so we ask him again to bring car backThe day he brought the car, I went out to check with my scannerThe code read that the vehicle needs a new gas capThe customer disagreedI asked him to leave the car, for further diagnosis, he agreed that he would but five minutes he came asking for the keys and took the carThis is absolutely an unfortunate circumstanceBy no means do we ever want a customer to have to keep returning to fix issues with a vehicle that we have soldHowever, prior to purchase the customer has every right and every opportunity to take the vehicle to a third party mechanic to have it inspectedThe two issues that were verbally agreed upon at the time of purchase to be fixed were indeed fixed We have never turned the customer away to repair arisen issuesUnfortunately again, we are dealing with used cars, there are thousands of mechanical parts and we simply cannot forsee future mechanical problemsWe do our very best to recondition a vehicle and inspect/repair any issues, prior to a saleWhen issues do present themselves with a customers vehicleWe always do our very best to accommodate the customer and inconvenience them as little as possible As far as the customers desired settlement, we have never turned the customer away for service or repairs and we will absolutely not pay a third party to fix any mechanical issues with the vehicle If the customer so chooses to have a third party repair, we will not reimburseAs always, we are still willing to schedule the customer in for repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Car was sold on May 13, 2014. On this date we had a verbal agreement to fix two issues noticed by the customer; those being the vibration in front end due to balance and an oil leak. We scheduled an appointment and fixed these these 2 issues. Customer then called to inform us  about a light...

on dash board ( throttle light) we asked him to bring the car back. Upon diagnosis we discovered that the connector for the throttle body sensor was loose because the plastic lock was broken. We secured the sensor. Dash light is off, all seems resolved and working properly. After approximately  a week, the customer and stated that he took the car to a third party mechanic, where their diagnosis was that the throttle body sensor needed replacement. Unfortunately, we cannot simply order/replace parts because the customer or third party mechanic states that it needs to be replaced. In turn, we did have to ask the customer to return to confirm the diagnosis. After inspecting the vehicle we did find that the sesnor was now not working properly and did agree to replace the sensor. We started to search and locate the used part through several vendors that we use.  And ordered the throttle body sensor from LKQ, a commonly used part source. We replaced the throttle body and 1 week later he called to inform us that check engine light was on so we ask him again to bring car back. The day he brought the car, I went out to check with my scanner. The code read that the vehicle needs a new gas cap. The customer disagreed. I asked him to leave the car, for further diagnosis, he agreed that he would but five minutes he came asking for the keys and took the car. This is absolutely an unfortunate circumstance. By no means do we ever want a customer to have to keep returning to fix issues with a vehicle that we have sold. However, prior to purchase the customer has every right and every opportunity to take the vehicle to a third party mechanic to have it inspected. The two issues that were verbally agreed upon at the time of purchase to be fixed were indeed fixed.  We have never turned the customer away to repair arisen issues. Unfortunately again, we are dealing with used cars, there are thousands of mechanical parts and we simply cannot forsee future mechanical problems. We do our very best to recondition a vehicle and inspect/repair any issues, prior to a sale. When issues do present themselves with a customers vehicle. We always do our very best to accommodate the customer and inconvenience them as little as possible.  As far as the customers desired settlement, we have never turned the customer away for service or repairs and we will absolutely not pay a third party to fix any mechanical issues with the vehicle.  If the customer so chooses to have a third party repair, we will not reimburse. As always, we are still willing to schedule the customer in for repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Most of the response from the dealership is not true. First of all he says that the 2 issues were fixed. Not true, my car keeps on leaking oil since the day I purchased it. On one of the trips to their service shop they did a really good job cleaning underneath the vehicle, but cleaning does not solve the leaking. I had to spend $80 out of pocket to have the jeep diagnosed with a third party and that's how he found out that it was the throttle body. He claims that it was fixed and that he purchased used. Car still revs up and down and lightning bolt and check engine light are still on. If indeed he replaced it, he should have bought it new. Its around $200 my price from Jeep dealership, probably way cheaper for him since he has a dealership. But no, instead he tried taking the cheap route and bought it used and it never resolved the problem. For the check engine light code, it's always been code P0456 which indicates as follows: Evaporative emission system Leak detected. and code P060E which indicates: Internal Control Module Throttle Position Performance.. I showed the owner this codes and I at one point sent him pictures of the oil leaks. I even have proof of all this. And he still has guts to say that it was a gas cap. The scanner he brought out that day to scan the vehicle in no way said it was the gas cap. Scanners first of all point you in the right direction for the problem, but don't tell u exactly the part that needs to be replaced. He also claims that he has always been available for me to reach out and service the vehicle with them. He "Lies" again!!!!!! After I took the vehicle the last time, decided afterwards that if wasn't fair for me to fix the jeep when he clearly said he was going to fix those issues. I called them and his son answered. I told him that I wanted to know if this issues were going to get fixed or not because I was tired of taking the jeep to them for service. He called his dad (owner of dealership) and his son said that he was not going to fix the jeep and that I can do whatever I wanted, but no service was going to be granted because I took the Jeep from their lot. If he had any pride in customer service and valued his customers, he would admit he made a mistake and apologize. And fix the Jeep!!!!!!! He knows he did wrong and he definitely knows the disrespectful way that he treated me. I cannot emphasize what a terrible buying experience this has been. And cannot believe that there is still businesses that conduct business in this way. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Most of the response from the dealership is not true. First of all he says that the 2 issues were fixed. Not true, my car keeps on leaking oil since the day I purchased it. On one of the trips to their service shop they did a really good job cleaning underneath the vehicle, but cleaning does not solve the leaking. I had to spend $80 out of pocket to have the jeep diagnosed with a third party and that's how he found out that it was the throttle body. He claims that it was fixed and that he purchased used. Car still revs up and down and lightning bolt and check engine light are still on. If indeed he replaced it, he should have bought it new. Its around $200 my price from Jeep dealership, probably way cheaper for him since he has a dealership. But no, instead he tried taking the cheap route and bought it used and it never resolved the problem. For the check engine light code, it's always been code P0456 which indicates as follows: Evaporative emission system Leak detected. and code P060E which indicates: Internal Control Module Throttle Position Performance.. I showed the owner this codes and I at one point sent him pictures of the oil leaks. I even have proof of all this. And he still has guts to say that it was a gas cap. The scanner he brought out that day to scan the vehicle in no way said it was the gas cap. Scanners first of all point you in the right direction for the problem, but don't tell u exactly the part that needs to be replaced. He also claims that he has always been available for me to reach out and service the vehicle with them. He "Lies" again!!!!!! After I took the vehicle the last time, decided afterwards that if wasn't fair for me to fix the jeep when he clearly said he was going to fix those issues. I called them and his son answered. I told him that I wanted to know if this issues were going to get fixed or not because I was tired of taking the jeep to them for service. He called his dad (owner of dealership) and his son said that he was not going to fix the jeep and that I can do whatever I wanted, but no service was going to be granted because I took the Jeep from their lot. If he had any pride in customer service and valued his customers, he would admit he made a mistake and apologize. And fix the Jeep!!!!!!! He knows he did wrong and he definitely knows the disrespectful way that he treated me. I cannot emphasize what a terrible buying experience this has been. And cannot believe that there is still businesses that conduct business in this way. 

Regards,

Car was sold on May 13, 2014. On this date we had a verbal agreement to fix two issues noticed by the customer; those being the vibration in front end due to balance and an oil leak. We scheduled an appointment and fixed these these 2 issues. Customer then called to inform us  about a light...

on dash board ( throttle light) we asked him to bring the car back. Upon diagnosis we discovered that the connector for the throttle body sensor was loose because the plastic lock was broken. We secured the sensor. Dash light is off, all seems resolved and working properly. After approximately  a week, the customer and stated that he took the car to a third party mechanic, where their diagnosis was that the throttle body sensor needed replacement. Unfortunately, we cannot simply order/replace parts because the customer or third party mechanic states that it needs to be replaced. In turn, we did have to ask the customer to return to confirm the diagnosis. After inspecting the vehicle we did find that the sesnor was now not working properly and did agree to replace the sensor. We started to search and locate the used part through several vendors that we use.  And ordered the throttle body sensor from LKQ, a commonly used part source. We replaced the throttle body and 1 week later he called to inform us that check engine light was on so we ask him again to bring car back. The day he brought the car, I went out to check with my scanner. The code read that the vehicle needs a new gas cap. The customer disagreed. I asked him to leave the car, for further diagnosis, he agreed that he would but five minutes he came asking for the keys and took the car. This is absolutely an unfortunate circumstance. By no means do we ever want a customer to have to keep returning to fix issues with a vehicle that we have sold. However, prior to purchase the customer has every right and every opportunity to take the vehicle to a third party mechanic to have it inspected. The two issues that were verbally agreed upon at the time of purchase to be fixed were indeed fixed.  We have never turned the customer away to repair arisen issues. Unfortunately again, we are dealing with used cars, there are thousands of mechanical parts and we simply cannot forsee future mechanical problems. We do our very best to recondition a vehicle and inspect/repair any issues, prior to a sale. When issues do present themselves with a customers vehicle. We always do our very best to accommodate the customer and inconvenience them as little as possible.  As far as the customers desired settlement, we have never turned the customer away for service or repairs and we will absolutely not pay a third party to fix any mechanical issues with the vehicle.  If the customer so chooses to have a third party repair, we will not reimburse. As always, we are still willing to schedule the customer in for repairs.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

dir="ltr">Hello, we did reply to this complaint and the customer has been in for repairs.

we sincerely offer to our customer an apology for all the inconvenience and on our last response we let him know that we are willing to schedule an appointment to fix the problems. thank you