Arizona Commercial Truck Sales

Today at 6:AM was the first time I received an email to respond to this complaint.Customer Information:Eric J L [redacted] **Glendale, AZ 85310Daytime Phone: ###-###-####E-mail: [redacted] Customer purchased vehicle 9/14/milesThe last repair done on the vehicle was 8/8/miles the total bill was for $in which the customer only paid $of , the dealership paid the balance and was under no obligation to do so, but did so for customer good willWhen vehicle was sold it had a day warranty On any repairs done we charge a $rate which is below our competition rates Thank you,Liz G [redacted] Arizona Commercial Truck Sales [redacted] ***Mesa, AZ ###-###-#######-###-#### Fax

Today at 6:31 AM was the first time I received an email to respond to this complaint.Customer Information:Eric J L[redacted]Glendale, AZ 85310Daytime Phone: ###-###-####E-mail: [redacted]Customer purchased vehicle 9/14/16 73546 milesThe last repair done on the vehicle...

was 8/8/17 101972 miles  the total bill was for $6560.60 in which the customer only paid $3280.30 of , the dealership paid the balance and was under no obligation to do so, but did so for customer good will. When vehicle was sold it had a 30 day warranty .  On any repairs done we charge a $99.00 rate which is below our competition rates.    Thank you,Liz G[redacted]Arizona Commercial Truck Sales[redacted]Mesa, AZ 85213 ###-###-#######-###-#### Fax

Customer, [redacted], purchased a used 2011 UD 2300LP tow truck from Arizona Commercial Truck Sales, LLC (ACTS).  The original sales price of the vehicle was $59,900, which ACTS reduced to $59,000 for Mr. [redacted]. Thus , the price of the vehicle per the purchase order dated July 28, 2014 was...

as follows: Price- $59 ,000; Out of State Delivery­ $300; Documentary Fee- $349 ; License Fee- $30; for a total of $59,679. This document, which the customer signed, is a Purchase Order, not a Sales Contract.  The Bank Contract would be supplied by TCF Equipment Finance, the company that funded the transaction on July 31, 2014.
Mr. Si[redacted] arrived at ACTS on July 31, 2014 to take delivery of the truck he purchased.  He commented to the salesman, [redacted], that the tread on one of the tires looked thin. Mr [redacted] explained that a DOT Inspection was performed and the tires passed inspection. Mr. [redacted] then offered to replace the tire with a new tire at customer cost.  Mr Si[redacted] did not accept the offer.
Mr Si[redacted] loaded a vehicle onto the tow truck and proceeded to drive the tow truck to California. Approximately an hour later, Mr. [redacted] received a telephone call from Mr. [redacted] stating the the tire on the truck blew out, causing damage to the truck.  When Mr. [redacted] said he was not feeling well, Mr. [redacted] offered to call him an ambulance and suggested that he not drive. Mr. [redacted] declined and said that he would drive home to California in the other vehicle loaded on the tow truck.  ACTS arranged and paid to have his vehicle unloaded from the tow truck. ACTS also arranged to have the truck towed to its dealership , and offered to repair the truck and deliver it to California, at no cost to Mr. [redacted].
Completing the repair was a priority in the ACTS Service Dept, and the only delay was to obtain parts which had to be ordered. The cost of the repair work required was nearly $3000, which ACTS absorbed. The truck was delivered back to Mr [redacted] in California on Saturday, August 9, 2014. There remains a few parts that had to be back ordered that need to be installed on the truck. These parts do not prevent the normal operation of the truck, and the Service Dept will arrange the delivery of these parts to Mr [redacted].
ACTS has gone above and beyond to satisfy this customer.  The tire blow out is something that Mr. [redacted]'s Insurance Company should handle. It could be the result of road hazard, running over a sharp object in the road.  However, ACTS agreed to bear the cost of the repair, without any questions , to maintain customer relations. For Mr. [redacted] to ask ACTS to refund the money for the truck and to pay for his pain and suffering is a request that is without merit.

Customer, [redacted], purchased a used 2011 UD 2300LP tow truck from Arizona Commercial Truck Sales, LLC (ACTS).  The original sales price of the vehicle was $59,900, which ACTS reduced to $59,000 for Mr. [redacted]. Thus , the price of the vehicle per the purchase order dated July 28, 2014 was...

as follows: Price- $59 ,000; Out of State Delivery­ $300; Documentary Fee- $349 ; License Fee- $30; for a total of $59,679. This document, which the customer signed, is a Purchase Order, not a Sales Contract.  The Bank Contract would be supplied by TCF Equipment Finance, the company that funded the transaction on July 31, 2014.

Mr. Si[redacted] arrived at ACTS on July 31, 2014 to take delivery of the truck he purchased.  He commented to the salesman, [redacted], that the tread on one of the tires looked thin. Mr [redacted] explained that a DOT Inspection was performed and the tires passed inspection. Mr. [redacted] then offered to replace the tire with a new tire at customer cost.  Mr Si[redacted] did not accept the offer.

Mr Si[redacted] loaded a vehicle onto the tow truck and proceeded to drive the tow truck to California. Approximately an hour later, Mr. [redacted] received a telephone call from Mr. [redacted] stating the the tire on the truck blew out, causing damage to the truck.  When Mr. [redacted] said he was not feeling well, Mr. [redacted] offered to call him an ambulance and suggested that he not drive. Mr. [redacted] declined and said that he would drive home to California in the other vehicle loaded on the tow truck.  ACTS arranged and paid to have his vehicle unloaded from the tow truck. ACTS also arranged to have the truck towed to its dealership , and offered to repair the truck and deliver it to California, at no cost to Mr. [redacted].

Completing the repair was a priority in the ACTS Service Dept, and the only delay was to obtain parts which had to be ordered. The cost of the repair work required was nearly $3000, which ACTS absorbed. The truck was delivered back to Mr [redacted] in California on Saturday, August 9, 2014. There remains a few parts that had to be back ordered that need to be installed on the truck. These parts do not prevent the normal operation of the truck, and the Service Dept will arrange the delivery of these parts to Mr [redacted].

ACTS has gone above and beyond to satisfy this customer.  The tire blow out is something that Mr. [redacted]'s Insurance Company should handle. It could be the result of road hazard, running over a sharp object in the road.  However, ACTS agreed to bear the cost of the repair, without any questions , to maintain customer relations. For Mr. [redacted] to ask ACTS to refund the money for the truck and to pay for his pain and suffering is a request that is without merit.

Review: I purchased a 2011 commercial truck on July 31st 2014. I told the salesmen when purchasing the vehicle that one of the tires on the truck was not safe for driving. The salesmen [redacted] verbally guaranteed that the tire was good, so I accepted his word for it. I drove approximately forty-eight miles from the location and the tire blew out and damaged the truck, and injured me physically as well. The company took possession of the truck and promised me they would fix the truck in one day. Now, after six days they are telling me it will take three weeks to repair the truck. In addition, they changed the date on the contract to the 28th of July when in reality I purchased the truck on the 31st. I'm unsure why they've done this but I do not feel comfortable with it.Desired Settlement: I am asking the business to refund the money for the truck. I'm also asking for the business to pay for my pain and suffering from the injury resulting from the tire blowing out.

Business

Response:

Customer, [redacted], purchased a used 2011 UD 2300LP tow truck from Arizona Commercial Truck Sales, LLC (ACTS). The original sales price of the vehicle was $59,900, which ACTS reduced to $59,000 for Mr. [redacted]. Thus , the price of the vehicle per the purchase order dated July 28, 2014 was as follows: Price- $59 ,000; Out of State Delivery­ $300; Documentary Fee- $349 ; License Fee- $30; for a total of $59,679. This document, which the customer signed, is a Purchase Order, not a Sales Contract. The Bank Contract would be supplied by TCF Equipment Finance, the company that funded the transaction on July 31, 2014.

Mr. Si[redacted] arrived at ACTS on July 31, 2014 to take delivery of the truck he purchased. He commented to the salesman, [redacted], that the tread on one of the tires looked thin. Mr [redacted] explained that a DOT Inspection was performed and the tires passed inspection. Mr. [redacted] then offered to replace the tire with a new tire at customer cost. Mr Si[redacted] did not accept the offer.

Mr Si[redacted] loaded a vehicle onto the tow truck and proceeded to drive the tow truck to California. Approximately an hour later, Mr. [redacted] received a telephone call from Mr. [redacted] stating the the tire on the truck blew out, causing damage to the truck. When Mr. [redacted] said he was not feeling well, Mr. [redacted] offered to call him an ambulance and suggested that he not drive. Mr. [redacted] declined and said that he would drive home to California in the other vehicle loaded on the tow truck. ACTS arranged and paid to have his vehicle unloaded from the tow truck. ACTS also arranged to have the truck towed to its dealership , and offered to repair the truck and deliver it to California, at no cost to Mr. [redacted].

Completing the repair was a priority in the ACTS Service Dept, and the only delay was to obtain parts which had to be ordered. The cost of the repair work required was nearly $3000, which ACTS absorbed. The truck was delivered back to Mr [redacted] in California on Saturday, August 9, 2014. There remains a few parts that had to be back ordered that need to be installed on the truck. These parts do not prevent the normal operation of the truck, and the Service Dept will arrange the delivery of these parts to Mr [redacted].

ACTS has gone above and beyond to satisfy this customer. The tire blow out is something that Mr. [redacted]'s Insurance Company should handle. It could be the result of road hazard, running over a sharp object in the road. However, ACTS agreed to bear the cost of the repair, without any questions , to maintain customer relations. For Mr. [redacted] to ask ACTS to refund the money for the truck and to pay for his pain and suffering is a request that is without merit.