Arizona Community Management Services

This email is in response to the complaint referenced above made by Mr [redacted] What I write is in an effort to help the Revdex.com understand the industry and what transpired on April 16, at the [redacted] Mr [redacted] failed to understand the relationship between AZCMS and the HOA and the condominium owner Mr [redacted] is a renter and should be dealing directly with the condo owner or the designated property management company that was hired by the condo owner As Agent for the HOA, AZCMS deals with the owners, not with their rentersMore importantly, Mr [redacted] failed to follow the HOA rulesAs a renter he is required to follow the same rules as all of the ownersHe did notHe was also completely out of line in talking to the AZCMS representative in the manner he did that dayLeann A [redacted] has been involved with this very small HOA of condos for a year She knows most of the ownersShe is on the property on a regular basis doing inspections as contracted by the HOA Board of DirectorsBy the way, Leann is months pregnant and was wearing a AZCMS name tag on that day, which is not required anywayThe HOA Board of Directors is very pleased with her work and of AZCMSWhen I spoke with Mr [redacted] he was extremely cocky and rude to meI tried to explain the relationships and encouraged him to go through the appropriate channels by dealing with whoever rented him the condoHe was aware of the rule but didn’t feel like he needed to follow itHad he presented himself in a more professional manner we would have been happy to explain what the expectations of the HOA and talk to him as a courtesy We are happy to present any communication to the HOA Board of Directors from the condo owner or their designated property management companyIn fact, the letters of violation that are issued to the condo owners provide them the process in which to request a Hearing before the HOA Board of Directors This is done oftenThe violation regarding the placement of the bicycle on his patio has been resolved As owner of AZCMS I would appreciate your review on this response and invalidate Mr [redacted] ’s complaintThank you

AZCMS is the Property Manager for my gated community in [redacted] The owner directly manages the property Having lived in other HOA communities, I am stunned by the conduct displayed by AZCMS Problems include dissemination of incorrect information, threatened violations notices based solely on AZCMS's lack of understanding of the rules, and actions which have alienated most of the HO's I have gotten to know Most recently, the owner of AZCMS refused a HO access to the AZCMS Agreement with the HOA This is a direct violation of ARS 33-and the CCR's Later, AZCMS allowed the document to be secured, but only with the condition that the HO sign a page document threatening litigation if the HO ever shared any information within the Agreement - even with another HO This is one of many tactics used by AZCMS to limit access and proper communication with and between HO's This is the worst situation I have ever witnessed with a Property Manager

We have had AZCMS as our management company for quite some time now and they have gone ABOVE and BEYOND in providing quality management services for our communityAs a Board member, I work closely them and homeownersEven before being on the Board of our HOA I found them to always be responsiveSure there is a glitch every great once in awhile as with any business, but it has always been worked out smoothlyKaren K***, the owner, hires the best and brightest at her company and is one of the smartest women I knowShe has talented people working under her and if something isn't right, she is right there to make sure it is fixedHer people are very hard working, talented, and I can't say enough nice things about themIf I was younger, I'd be applying for a job there! (I am shocked quite frankly by the posting of our previous Board President who was removed from her position by our current Board and now is a Director onlyIt is regrettable she felt the need to be retaliatory in nature AZCMS comments reflect the actual situation.)

The response from AZCMS is not properly addressing my original complaintI am not asking for any resolution, I just want the facts properly addressed.There is no debate as to the legal validity of charging a transfer sale of the propertyHer quoting the Arizona statute is unnecessaryTo my original point; since they do charge $transfer fee I would expect the records to be corrected.There is no debate about the legality of the fee or who (whether buyer or seller) pays it That point in her response is a non-issue In early June AZCMS did provide a statement showing the fee to be $per month, and that the quote was good until July 31, I have attached a copy of that statement for your useNo notice was made of a change to $If the fees had change for the month of June, it is their responsibility to provide accurate data, especially since it was related to a sale of the propertyMy access to my fees is done through the AZCMS websiteI pulled up my account today and it still shows $150/ month duesI have attached a copy of that statement as wellI don’t know how I was expected to know about the increase She is correct that in early November a corrected settlement statement was provided, showing the $HOA duesThe house sale closed Nov and was funded on Novyet I still received demand letters in January and FebruaryTo her final statement that she, “on multiple occasions”, explained the error but did nothing to correct itI called the office each time and was assured my account would be correctedEach conversation I asked for a corrected statement to be sent to me and as of today have still not received itAZCMS has poor business practices and I felt helpless to get resolve from their threating collection letters on my accountI assume my account balance shows paid but I have not seen a statement

MsKass mentioned that she advised us to seek attorney reviewWe did that and as MsKass most likely knows, the cost of litigating this disagreement is not financially responsible for our associationAt hundreds of dollars per hour for an attorney, we would be spending almost as much as we would get back if we had our attorney follow up on this issue until it is resolvedMsKass also falsely claims that she called and emailed me several times, however this is and I have the phone records and email records to prove that she no longer wished to have any contact with the terramar HOAMsKass is correct that the police have been in attendance at our meetingsHowever, it had nothing to do with the management/association relationshipRather, this was an instance of an angry home owner making threatening statements which frightened the audience and the boardWhile MsKass correctly points out that I am not a professional property manager and also hints that I am uneducated and uniformed, I have gotten advice from attorneys and from other management companies on this matter and all agree with me that what has happened here is illegitimate and potentially illegalI wouldn't need to be a police detective to know if my car was stolen....The community we live in is funded by hardworking, people who pay quarterly to have their property managedAt almost every turn, AZCMS, led by Karen Kass let us down by mismanaging our money, overcharging us, and mishandling home-owner informationMsKass let thousands of people down with her negligence and then proceeded to kick them while they were down by stealing their hard-earned money after-the-factOur board of directors never authorized or asked AZCMS to do any additional work once we fired them and we tried at every opportunity to dispute these charges and have our money returned to usThe intent of this complaint is not to bad-mouth anybody, but rather to have our hard-earned, stolen money returned to us

AZCMS manages my large community of approximately homes in the NW valleyAZCMS's President/CEO is directly involved in daily management of our community, and I serve on the Board of Directors (and have for over four years) There was another negative review submitted on this website, and that individual's account is directly in line with my experience with AZCMS When AZCMS was hired, I was the Board President who made clear that they were chosen based on their promises of professionalism and respect for the lawThese things were important to our Board, because of the challenges we had faced in the recent past at the hands of a different company (PDS) that had no regard for these thingsAZCMS's President knew all the right things to say Once AZCMS came on Board, however, they believed they knew best how to run things--but their way was not consistent with our governing documents or their management agreementWhen I reminded them of the applicable rules, they chafed, and instead threatened to leave as Manager (after only months) unless the Board removed me as PresidentOthers feared a change in management company so soon after AZCMS's hire would upset the community, so a bare majority were willing to do what AZCMS asked in order to avoid another management change Made possible by my role as President and Director, AZCMS has/is being thoroughly documented to: --Have been provided with our community's adopted Board policies, yet does not regard or follow them --Have been provided with our Association's governing documents, but does not abide by them --Have been present for Board decisions, but does not carry them out (choosing instead to violate their management contract by offering incorrect "legal advice" and then refusing to do as the Board instructed) --Pressure the Board to allow AZCMS to run the meetings, even though the Governing documents state that the Board President should do so --See the applicable laws and rules as a hindrance, and thus ignore them unless AZCMS is directly challenged --When challenged based on the law, AZCMS sees that individual as a trouble maker, and then improperly and intentionally smears and ignores that individual (this includes other directors who do not consent to their actions) --Willingly slander and mislead others for AZCMS's benefit --Withhold documents that Board members and homeowners are legally allowed to see --Willingly manipulate and threaten the Board and community should AZCMS not be given what they think best, which is more money and control with less transparency and accountability (under threat of leaving as Manager) --Willingly violate their contract in order to give power to those Board members who will consent to let AZCMS have sole check signing authority and spend money without Board authorization, while refusing to allow the full Board to have access to paid invoices --Willingly engage in illegal closed meetings for the purpose of conducting what should be open Board business, in direct violation of A.R.S33- --Make knowingly statements in official Association records to cover their improper conduct This is just a partial list of their many offenses, but let me assure you that while AZCMS makes wondrous promises of competence and respect for the law, once their talons have been sunk in to your community, their true identities are revealed As an experienced Director who cares about the law being followed and the community's financial interests being transparently protected for the good of the homeowners, AZCMS is the LAST management company that you should chooseBeware and steer clear--for your own sake

I do understand the relationship between the HOA, the AZCMS AZCMS is my only point of contact and the one sending the information On each occurrence of an alleged parking violation, we have responded We have responded with the tenants vehicle information multiple times If the license plate information was needed, then that should have been asked us As recently as December we responded with this information and received no response from AZCMS I had to email and call multiple times and ask for verification of receipt I was not asked for the license plate numbers.At this point, I consider this manner still open, not closed I plan to address the HOA with my issues and wait for AZMCS's response Unfortunately, many times I thought this was resolved, but within a month or two I would receive another notice with a progression of fine and circumstance What am I asking AZMS for is to clear my record with the HOA, removing all previous allegations that were made and to notate the account for the tenant's vehicles and to commit to not sending us "violations" unless they are the vehicles of the tenant At that point, I can consider this manner closed

AZCMS has been our management company for several months and we are thrilled to have them We have very difficult meetings and a homeowner who is disruptive and attempts to obstruct Board business They have attempted to bring order, make sure everything is done properly, and stuck with us through very trying times

This email is in response to the complaint referenced above made by *** *** *** What I write is in an effort to help the Revdex.com understand the HOA industry and what transpired at *** Homeowners Association in December and January 2017. *** *** did not
fully understand the relationship between AZCMS and the HOA in which he owns a home that is occupied by rentersThe Association Board of Directors hired a third-party company to provide street parking enforcement of the community streetsThat company is authorized by their contract to tour the community and make note of all vehicles that are parked on the streetsThe company reports vehicle make, model, color and also the license plate number The information is provided to AZCMS so that letters can be issued to the legal owners of the homes in which the vehicles are parked in front ofThe HOA Board of Directors has asked AZCMS to administer these letters on behalf of the third-party company as they do not have access to the homeowner mailing address, etcIt can be challenging to find the homeowner that is associated with the vehicle parked on the street The letter that are issued provide information regarding their “rights to a hearing in front of the HOA Board of Directors” and who to contact. AZCMS has read through the emails *** *** had forwarded or wroteUnfortunately the information we received did not include the license plate number and therefore the third-party company continued to “note” the vehicles that parked in front of *** *** homeThis is the process in place. Since the February 7, Revdex.com complaint was filed, the issue has been resolvedWe received an email from *** *** renter with their vehicle information I have also communicated via email with *** ***t and had a phone call with him Three emails are belowThe emails are in order; read the top one, middle and then the bottom

I do understand the relationship between the HOA, the AZCMS.  AZCMS is my only point of contact and the one sending the information.  On each occurrence of an alleged parking violation, we have responded.  We have responded with the tenants vehicle information multiple times.  If the license plate information was needed, then that should have been asked us.  As recently as December we responded with this information and received no response from AZCMS.  I had to email and call multiple times and ask for verification of receipt.  I was not asked for the license plate numbers.At this point, I consider this manner still open, not closed.  I plan to address the HOA with my issues and wait for AZMCS's response.  Unfortunately, many times I thought this was resolved, but within a month or two I would receive another notice with a progression of fine and circumstance.  What am I asking AZMS for is to clear my record with the HOA, removing all previous false allegations that were made and to notate the account for the tenant's vehicles and to commit to not sending us "violations" unless they are the vehicles of the tenant.  At that point, I can consider this manner closed.

To Whom It May Concern:AZCMS is extremely sensitive to a homeowners perception of their HOA.  A lot of that perception is derived from rules of the Association and from the Board of Directors who enforce the rules. The challenge that management companies can face is that homeowners perceive them as having authority over the HOA. Management companies have little authority, to include deciding on waiving fines. The [redacted] Board of Directors is very involved in the homeowner "appeal process". They like to review all homeowner correspondence and also vote on waiving or not waiving fines. However, after my review of multiple emails going back and forth between AZCMS and [redacted] since January 21, 2016 (more than a year) we (AZCMS) made a decision to waive the fines associated with this parking issue. The communication could have been more clear about the requirement of providing the license plate information. AZCMS was trying to help but the owner did not perceive it that way. We will discuss this with the Board of Directors at the owner's request. Please understand by waiving the fines, in essence this does "clear" [redacted] account and therefore this issue has been resolved on paper. As owner of AZCMS I always appreciate homeowner feedback. Listening is always the best way to learn.        I have attached a few emails that show the back and forth dialogue and a recent phone call I had with [redacted].  If additional information is needed please let me know. Sincerely,Karen K[redacted], President/CEO

Ms. Kass mentioned that she advised us to seek attorney review. We did that and as Ms. Kass most likely knows, the cost of litigating this disagreement is not financially responsible for our association. At hundreds of dollars per hour for an attorney, we would be spending almost as much as we would get back if we had our attorney follow up on this issue until it is resolved. Ms. Kass also falsely claims that she called and emailed me several times, however this is false and I have the phone records and email records to prove that she no longer wished to have any contact with the terramar HOA. Ms. Kass is correct that the police have been in attendance at our meetings. However, it had nothing to do with the management/association relationship. Rather, this was an instance of an angry home owner making threatening statements which frightened the audience and the board. While Ms. Kass correctly points out that I am not a professional property manager and also hints that I am uneducated and uniformed, I have gotten advice from attorneys and from other management companies on this matter and all agree with me that what has happened here is illegitimate and potentially illegal. I wouldn't need to be a police detective to know if my car was stolen....The community we live in is funded by hardworking, people who pay quarterly to have their property managed. At almost every turn, AZCMS, led by Karen Kass let us down by mismanaging our money, overcharging us, and mishandling home-owner information. Ms. Kass let thousands of people down with her negligence and then proceeded to kick them while they were down by stealing their hard-earned money after-the-fact. Our board of directors never authorized or asked AZCMS to do any additional work once we fired them and we tried at every opportunity to dispute these charges and have our money returned to us. The intent of this complaint is not to bad-mouth anybody, but rather to have our hard-earned, stolen money returned to us

AZCMS manages my large community of approximately 1500 homes in the NW valley. AZCMS's President/CEO is directly involved in daily management of our community, and I serve on the Board of Directors (and have for over four years).
There was another negative review submitted on this website, and that individual's account is directly in line with my experience with AZCMS.
When AZCMS was hired, I was the Board President who made clear that they were chosen based on their promises of professionalism and respect for the law. These things were important to our Board, because of the challenges we had faced in the recent past at the hands of a different company (PDS) that had no regard for these things. AZCMS's President knew all the right things to say...
Once AZCMS came on Board, however, they believed they knew best how to run things--but their way was not consistent with our governing documents or their management agreement. When I reminded them of the applicable rules, they chafed, and instead threatened to leave as Manager (after only 3 months) unless the Board removed me as President. Others feared a change in management company so soon after AZCMS's hire would upset the community, so a bare majority were willing to do what AZCMS asked in order to avoid another management change.
Made possible by my role as President and Director, AZCMS has/is being thoroughly documented to:
--Have been provided with our community's adopted Board policies, yet does not regard or follow them.
--Have been provided with our Association's governing documents, but does not abide by them.
--Have been present for Board decisions, but does not carry them out (choosing instead to violate their management contract by offering incorrect "legal advice" and then refusing to do as the Board instructed).
--Pressure the Board to allow AZCMS to run the meetings, even though the Governing documents state that the Board President should do so.
--See the applicable laws and rules as a hindrance, and thus ignore them unless AZCMS is directly challenged.
--When challenged based on the law, AZCMS sees that individual as a trouble maker, and then improperly and intentionally smears and ignores that individual (this includes other directors who do not consent to their actions).
--Willingly slander and mislead others for AZCMS's benefit.
--Withhold documents that Board members and homeowners are legally allowed to see.
--Willingly manipulate and threaten the Board and community should AZCMS not be given what they think best, which is more money and control with less transparency and accountability (under threat of leaving as Manager).
--Willingly violate their contract in order to give power to those Board members who will consent to let AZCMS have sole check signing authority and spend money without Board authorization, while refusing to allow the full Board to have access to paid invoices.
--Willingly engage in illegal closed meetings for the purpose of conducting what should be open Board business, in direct violation of A.R.S. 33-1804.
--Make knowingly false statements in official Association records to cover their improper conduct.
This is just a partial list of their many offenses, but let me assure you that while AZCMS makes wondrous promises of competence and respect for the law, once their talons have been sunk in to your community, their true identities are revealed.
As an experienced Director who cares about the law being followed and the community's financial interests being transparently protected for the good of the homeowners, AZCMS is the LAST management company that you should choose. Beware and steer clear--for your own sake.

To Whom It May Concern,This email is in response to the complaint referenced above made by Trudy P[redacted]. What I write is in an effort to help the Revdex.com understand the HOA industry and what transpired with the sale of Trudy P[redacted] property in  [redacted] Improvement Association in...

2015-2016. The $200.00 transfer of ownership fee that was charged to Trudy P[redacted] meets ARS 33-1260 and is a standard fee charged by other management companies in Arizona. Please see the attached Arizona Revised Statute. I have highlighted on page 2, in green, the section that mentions that the management company can charge a fee up to $400.00 to cover the cost incurred in the preparation of the resale disclosure statement and transfer of ownership of a Unit. The statute doesn’t specify who is required to pay the fee; however it must either be the buyer or the seller.  This is a negotiated in the purchase of the property. If Trudy P[redacted] was charged those fees at her close of escrow with the title company and she feels she should not have been, I would recommend that she speak with her realtor.  AZCMS has no involvement in this.   AZCMS was contacted by [redacted] on 11/04/15 regarding the sale of [redacted]. The title company asked that we provide a resale disclosure statement for a closing date of 11/17/15. Please see the last page of the attached document for proof of those dates. AZCMS completed the request the same date the request was received, 11/04/15. After the closing, the title company mails the management company (AZCMS) the closing funds and all documents needed in order to transfer ownership (new deed, closing funds, pre-paid assessments, etc.). This can take anywhere from a few days to 6 weeks depending on recording delays with Maricopa County, etc.  I can’t speak on behalf of the title companies as to why we get some closing documents so quickly and some can take so long. Since it is fairly common for sales to fall out of escrow, the Association should not assume that the property has successfully closed escrow, therefore the Association business operates as usual; to include the collection of assessments, enforcement processing, etc.. When AZCMS receives the actual paperwork we then pro-rate any assessments and also waive any fees that were incurred during that waiting period. This is the normal process. Attached are the closing funds and documents that we received from the title company the first week in January. Our office was closed December 25 – January 3 so the paperwork could have been mailed within that timeframe. The closing funds and documents have been processed in our system and all the pro-rations/adjustments have been made. I have attached a resident statement for Trudy P[redacted] so you can see she has a $0.00 balance. The above information was explained to Trudy on multiple occasions by myself and Ivana K[redacted] in my office.   I would appreciate your review of my response and invalidate the complaint filed by Trudy P[redacted]. Thank you! Sincerely,  Lindsay M[redacted], CAAM®, CMCA®, AMS®Vice President of Corporate OperationsArizona Community Management Services, LLC[redacted]

We have had AZCMS as our management company for quite some time now and they have gone ABOVE and BEYOND in providing quality management services for our community. As a Board member, I work closely them and homeowners. Even before being on the Board of our HOA I found them to always be responsive. Sure there is a glitch every great once in awhile as with any business, but it has always been worked out smoothly. Karen K[redacted], the owner, hires the best and brightest at her company and is one of the smartest women I know. She has talented people working under her and if something isn't right, she is right there to make sure it is fixed. Her people are very hard working, talented, and I can't say enough nice things about them. If I was younger, I'd be applying for a job there! (I am shocked quite frankly by the posting of our previous Board President who was removed from her position by our current Board and now is a Director only. It is regrettable she felt the need to be retaliatory in nature. AZCMS comments reflect the actual situation.)

The response from AZCMS is not properly addressing my original complaint. I am not asking for any resolution, I just want the facts properly addressed.There is no debate as to the legal validity of charging a transfer sale of the property. Her quoting the Arizona statute is unnecessary. To my original point; since they do charge $200 transfer fee I would expect the records to be corrected.There is no debate about the legality of the fee or who (whether buyer or seller) pays it.  That point in her response is a non-issue.
In early June  AZCMS did provide a statement showing the fee to be $150 per month, and that the quote was good until July 31, 2015. I have attached a copy of that statement for your use. No notice was made of a change to $174.00. If the fees had change for the month of June, it is their responsibility to provide accurate data, especially since it was related to a sale of the property. My access to my fees is done through the AZCMS website. I pulled up my account today and it still shows $150/ month dues. I have attached a copy of that statement as well. I don’t know how I was expected to know about the increase.
She is correct that in early November a corrected settlement statement was provided, showing the $174 HOA dues. The house sale closed Nov 11 and was funded on Nov. 13 yet I still received demand letters in January and February. To her final statement that she, “on multiple occasions”, explained the error but did nothing to correct it. I called the office each time and was assured my account would be corrected. Each conversation I asked for a corrected statement to be sent to me and as of today have still not received it. AZCMS has poor business practices and I felt helpless to get resolve from their threating collection letters on my account. I assume my account balance shows paid but I have not seen a statement.

This email is in response to the complaint referenced above made by Mr. [redacted]. What I write is in an effort to help the Revdex.com understand the industry and what transpired on April 16, 2015 at the [redacted]. Mr. [redacted] failed to understand the relationship...

between AZCMS and the HOA and the condominium owner.  Mr. [redacted] is a renter and should be dealing directly with the condo owner or the designated property management company that was hired by the condo owner.  As Agent for the HOA, AZCMS deals with the owners, not with their renters. More importantly, Mr. [redacted] failed to follow the HOA rules. As a renter he is required to follow the same rules as all of the owners. He did not. He was also completely out of line in talking to the AZCMS representative in the manner he did that day. Leann A[redacted] has been involved with this very small HOA of 30 condos for a year.  She knows most of the owners. She is on the property on a regular basis doing inspections as contracted by the HOA Board of Directors. By the way, Leann is 7 months pregnant and was wearing a AZCMS name tag on that day, which is not required anyway. The HOA Board of Directors is very pleased with her work and of AZCMS. When I spoke with Mr. [redacted] he was extremely cocky and rude to me. I tried to explain the relationships and encouraged him to go through the appropriate channels by dealing with whoever rented him the condo. He was aware of the rule but didn’t feel like he needed to follow it. Had he presented himself in a more professional manner we would have been happy to explain what the expectations of the HOA and talk to him as a courtesy.   We are happy to present any communication to the HOA Board of Directors from the condo owner or their designated property management company. In fact, the letters of violation that are issued to the condo owners provide them the process in which to request a Hearing before the HOA Board of Directors.  This is done often. The violation regarding the placement of the bicycle on his patio has been resolved.  As owner of AZCMS I would appreciate your review on this response and invalidate Mr. [redacted]’s complaint. Thank you.

AZCMS is the Property Manager for my gated community in [redacted]. The owner directly manages the property. Having lived in other HOA communities, I am stunned by the conduct displayed by AZCMS. Problems include dissemination of incorrect information, threatened violations notices based solely on AZCMS's lack of understanding of the rules, and actions which have alienated most of the HO's I have gotten to know. Most recently, the owner of AZCMS refused a HO access to the AZCMS Agreement with the HOA. This is a direct violation of ARS 33-1805 and the CCR's. Later, AZCMS allowed the document to be secured, but only with the condition that the HO sign a 2 page document threatening litigation if the HO ever shared any information within the Agreement - even with another HO. This is one of many tactics used by AZCMS to limit access and proper communication with and between HO's. This is the worst situation I have ever witnessed with a Property Manager.

To Whom It May Concern,
This email is in response to the complaint referenced above made by Trudy P[redacted]. What I write is in an effort to help the Revdex.com understand the HOA industry and what transpired with the sale of Trudy P[redacted] property in [redacted] Improvement Association in 2015-2016.
Per paragraph four in my prior response all of the assessments are pro-rated when we receive the closing funds and documents from the title company. I have attached a current resident statement for the prior owner (Trudy P[redacted]) reflecting the adjustments that were made to the account. 
Prior homeowners are able to login to the online payment system indefinitely. This is so that prior homeowners that are delinquent are still able to make payments on past due accounts. 
I have also attached a current resident directory reflecting the new owner of [redacted] To protect the new owner I have crossed out her contact information. 
I would appreciate your review of my response and invalidate the complaint filed by Trudy P[redacted].   Thank you!   Sincerely,    
Lindsay M[redacted], CAAM®, CMCA®, AMS® Vice President of Corporate Operations Arizona Community Management Services, LLC [redacted]

This email is in response to the complaint referenced above made by Mr. [redacted]. What I write is in an effort to help the Revdex.com understand the industry and what transpired on April 16, 2015 at the [redacted]. Mr. [redacted] failed to understand the relationship...

between AZCMS and the HOA and the condominium owner.  Mr. [redacted] is a renter and should be dealing directly with the condo owner or the designated property management company that was hired by the condo owner.  As Agent for the HOA, AZCMS deals with the owners, not with their renters. More importantly, Mr. [redacted] failed to follow the HOA rules. As a renter he is required to follow the same rules as all of the owners. He did not. He was also completely out of line in talking to the AZCMS representative in the manner he did that day. Leann A[redacted] has been involved with this very small HOA of 30 condos for a year.  She knows most of the owners. She is on the property on a regular basis doing inspections as contracted by the HOA Board of Directors. By the way, Leann is 7 months pregnant and was wearing a AZCMS name tag on that day, which is not required anyway. The HOA Board of Directors is very pleased with her work and of AZCMS. When I spoke with Mr. [redacted] he was extremely cocky and rude to me. I tried to explain the relationships and encouraged him to go through the appropriate channels by dealing with whoever rented him the condo. He was aware of the rule but didn’t feel like he needed to follow it. Had he presented himself in a more professional manner we would have been happy to explain what the expectations of the HOA and talk to him as a courtesy.   We are happy to present any communication to the HOA Board of Directors from the condo owner or their designated property management company. In fact, the letters of violation that are issued to the condo owners provide them the process in which to request a Hearing before the HOA Board of Directors.  This is done often. The violation regarding the placement of the bicycle on his patio has been resolved.  As owner of AZCMS I would appreciate your review on this response and invalidate Mr. [redacted]’s complaint. Thank you.