Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ In regard's to the letter I received concerning [redacted] ***We regret that She is upset with the service we providedWe had two sensor fail, she thought that she should only pay for one, because the second was not found at the first visit Automobiles today are mobile computer and we can not predict a failure or test drive a car a long distanceThis suv was in a large amount of water, and water and electrical sensor are not compatibleAgain, We regret the customer is upset, but We feel We done nothing wrongThe customer drove home in Her automobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the second sensor (throttle) would have been replaced first as originally stated to me, the fuel sensor that was replaced first would not have had to be replaced at allAfter replacing the fuel sensor I tried to go home but broke down on US TWICE and had to get towed back to the shopTHEN they replaced the throttle sensor and I was able to drive home Final Business Response / [redacted] (4030, 9, 2015/06/30) */ In regard's to the letter I received concerning [redacted] We will not refund any money to the customerWe still feel that both sensor were badIf the ***'s want to persue legal avenue's that is there right to do so
Initial Business Response /* (1000, 5, 2015/06/25) */
In regard's to the letter I received concerning [redacted]. We regret that She is upset with the service we provided. We had two sensor fail, she thought that she should only pay for one, because the second was not found at the first visit....
Automobiles today are mobile computer and we can not predict a failure or test drive a car a long distance. This suv was in a large amount of water, and water and electrical sensor are not compatible. Again, We regret the customer is upset, but We feel We done nothing wrong. The customer drove home in Her automobile
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the second sensor (throttle) would have been replaced first as originally stated to me, the fuel sensor that was replaced first would not have had to be replaced at all. After replacing the fuel sensor I tried to go home but broke down on US 30 TWICE and had to get towed back to the shop. THEN they replaced the throttle sensor and I was able to drive home.
Final Business Response /* (4030, 9, 2015/06/30) */
In regard's to the letter I received concerning [redacted] We will not refund any money to the customer. We still feel that both sensor were bad. If the [redacted]'s want to persue legal avenue's that is there right to do so.
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ In regard's to the letter I received concerning [redacted] ***We regret that She is upset with the service we providedWe had two sensor fail, she thought that she should only pay for one, because the second was not found at the first visit Automobiles today are mobile computer and we can not predict a failure or test drive a car a long distanceThis suv was in a large amount of water, and water and electrical sensor are not compatibleAgain, We regret the customer is upset, but We feel We done nothing wrongThe customer drove home in Her automobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the second sensor (throttle) would have been replaced first as originally stated to me, the fuel sensor that was replaced first would not have had to be replaced at allAfter replacing the fuel sensor I tried to go home but broke down on US TWICE and had to get towed back to the shopTHEN they replaced the throttle sensor and I was able to drive home Final Business Response / [redacted] (4030, 9, 2015/06/30) */ In regard's to the letter I received concerning [redacted] We will not refund any money to the customerWe still feel that both sensor were badIf the ***'s want to persue legal avenue's that is there right to do so
Initial Business Response /* (1000, 5, 2015/06/25) */
In regard's to the letter I received concerning [redacted]. We regret that She is upset with the service we provided. We had two sensor fail, she thought that she should only pay for one, because the second was not found at the first visit....
Automobiles today are mobile computer and we can not predict a failure or test drive a car a long distance. This suv was in a large amount of water, and water and electrical sensor are not compatible. Again, We regret the customer is upset, but We feel We done nothing wrong. The customer drove home in Her automobile
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the second sensor (throttle) would have been replaced first as originally stated to me, the fuel sensor that was replaced first would not have had to be replaced at all. After replacing the fuel sensor I tried to go home but broke down on US 30 TWICE and had to get towed back to the shop. THEN they replaced the throttle sensor and I was able to drive home.
Final Business Response /* (4030, 9, 2015/06/30) */
In regard's to the letter I received concerning [redacted] We will not refund any money to the customer. We still feel that both sensor were bad. If the [redacted]'s want to persue legal avenue's that is there right to do so.