Arizona Defensive Driving School

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for providing me with an opportunity to respond to this complaint As your introduction stated, there are always sides to every story but at the end of the day I don't want to have a dissatisfied customer I would like to work this out to a satisfactory resolution after stating my position for the record Ms [redacted] 's claims that my company makes misleading statements, etcare not even remotely accurate My website and my entire business has been approved by and is monitored by the [redacted] for compliance to all traffic school requirements One of those requirements is that we have our refund policy posted on our web site In this particular case, Ms [redacted] was one of students who registered for a course while my IT consultants were migrating my school database to a larger server This migration started on a Friday evening and wasn't completed until mid-day Saturday We actively monitored all student activity because we knew that there would be glitches with anyone who attempted to register during that time period We communicated promptly with Ms [redacted] and have maintained all of the email correspondence that transpired We even did most of this communication over a weekend which I can guarantee is extremely rare in this industry but we wanted to correct the situation quickly due to the root cause of the problem After numerous emails with Ms [redacted] we felt that we had resolved her issues but no matter what we did for her it didn't seem to make her happy At that point she was registered and had paid in full but she still wanted a refund Per our refund policy, as stated on our website, we are only obligated to refund her court fees As with any business that involves technology there are going to be instances where systems issues arise In our case we worked over a weekend to not only correct our technical issues but also satisfy our customers' issues that resulted from them Incidentally the other customers in question were extremely reasonable and allowed us to work with them to get their courses completedAs a business owner I regret that Ms [redacted] had a negative experience with us In our defense we did everything humanly possible to rectify the situation but couldn't seem to satisfy her While we complied with our stated refund policy I will authorize my office to refund her $school fee If you have her contact the school office my manager will process that refund request immediately.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing me with an opportunity to respond to this complaint.  As your introduction stated, there are always 2 sides to every story but at the end of the day I don't want to have a dissatisfied customer.  I would like to work this out to a satisfactory resolution after...

stating my position for the record.  Ms. [redacted]'s claims that my company makes misleading statements, etc. are not even remotely accurate.  My website and my entire business has been approved by and is monitored by the [redacted] for compliance to all traffic school requirements.  One of those requirements is that we have our refund policy posted on our web site.  In this particular case, Ms. [redacted] was one of 5 students who registered for a course while my IT consultants were migrating my school database to a larger server.  This migration started on a Friday evening and wasn't completed until mid-day Saturday.  We actively monitored all student activity because we knew that there would be glitches with anyone who attempted to register during that time period.  We communicated promptly with Ms. [redacted] and have maintained all of the email correspondence that transpired.  We even did most of this communication over a weekend which I can guarantee is extremely rare in this industry but we wanted to correct the situation quickly due to the root cause of the problem.  After numerous emails with Ms. [redacted] we felt that we had resolved her issues but no matter what we did for her it didn't seem to make her happy.  At that point she was registered and had paid in full but she still wanted a refund.  Per our refund policy, as stated on our website, we are only obligated to refund her court fees.  As with any business that involves technology there are going to be instances where systems issues arise.  In our case we worked over a weekend to not only correct our technical issues but also satisfy our customers' issues that resulted from them.  Incidentally the other customers in question were extremely reasonable and allowed us to work with them to get their courses completed. As a business owner I regret that Ms. [redacted] had a negative experience with us.  In our defense we did everything humanly possible to rectify the situation but couldn't seem to satisfy her.  While we complied with our stated refund policy I will authorize my office to refund her $44 school fee.  If you have her contact the school office my manager will process that refund request immediately.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for providing me with an opportunity to respond to this complaint.  As your introduction stated, there are always 2 sides to every story but at the end of the day I don't want to have a dissatisfied customer.  I would like to work this out to a satisfactory resolution after...

stating my position for the record.  Ms. [redacted]'s claims that my company makes misleading statements, etc. are not even remotely accurate.  My website and my entire business has been approved by and is monitored by the [redacted] for compliance to all traffic school requirements.  One of those requirements is that we have our refund policy posted on our web site.  In this particular case, Ms. [redacted] was one of 5 students who registered for a course while my IT consultants were migrating my school database to a larger server.  This migration started on a Friday evening and wasn't completed until mid-day Saturday.  We actively monitored all student activity because we knew that there would be glitches with anyone who attempted to register during that time period.  We communicated promptly with Ms. [redacted] and have maintained all of the email correspondence that transpired.  We even did most of this communication over a weekend which I can guarantee is extremely rare in this industry but we wanted to correct the situation quickly due to the root cause of the problem.  After numerous emails with Ms. [redacted] we felt that we had resolved her issues but no matter what we did for her it didn't seem to make her happy.  At that point she was registered and had paid in full but she still wanted a refund.  Per our refund policy, as stated on our website, we are only obligated to refund her court fees.  As with any business that involves technology there are going to be instances where systems issues arise.  In our case we worked over a weekend to not only correct our technical issues but also satisfy our customers' issues that resulted from them.  Incidentally the other customers in question were extremely reasonable and allowed us to work with them to get their courses completed. As a business owner I regret that Ms. [redacted] had a negative experience with us.  In our defense we did everything humanly possible to rectify the situation but couldn't seem to satisfy her.  While we complied with our stated refund policy I will authorize my office to refund her $44 school fee.  If you have her contact the school office my manager will process that refund request immediately.Sincerely,[redacted]