Arizona Discount Movers

We used this company for two home moves and experienced a little damage on one move, but they took care of it somewhat timely. Based on that we hired them to move our office in Sep 2013 and they assured me they could disassemble and reassemble a small quad of cubicles. They said we had to call a locksmith to unlock the cubicles at $75. Locksmith showed up and showed them what to do; didn't need the locksmith. They were completely clueless and never reassembled them. We paid a company $450 to assemble them on Monday when employees were supposed to be able to work. I was told we get a $200 refund. Then it was changed to $50. I made about a dozen calls and sent many emails requesting the $50 and almost a year later have not received it. I WOULD NEVER, EVER USE THEM AGAINN EVEN IF THEY PAID ME TO DO SO!!!!!

We used Arizona Discount Movers for a recent move from Chandler to Mesa. I forgot to call and set up the move until about 10 days beforehand, so I was a little worried that I wouldn't be able to get it booked, especially since we needed 3 movers for our heavy furniture. Luckily they were able to accommodate my needs. Right from the start, they impressed me. We got an email with details of our move, a confirmation call a few days prior as well as a call on the day of, letting us know they were on their way.

The 3 movers they sent, Dido, Ricardo and Tyler, arrived right on time and were very careful to wrap our furniture well with mattress covers, plastic wrap, tarps, etc. to ensure that none of our items were damaged or got scratched. They had a great sense of humor and kept everyone laughing, which was appreciated being that we were feeling the stress of moving. Everything went equally as well at our new home. Even when moving our extremely heavy bed upstairs, they never once seemed irritable and still kept smiles on their faces. They also took the time to ensure that every box or item was in the correct room and area that we wanted it in.

The move did take a little longer than I expected, but I think that's due to the amount of care they took in wrapping items and putting everything in the correct rooms. I've had movers move the same items a little quicker before, but nothing was wrapped and all our boxes were dumped in one room. I definitely think it's worth paying for an extra hour or two of total move time in order to have the move done well. Moving is never fun, but they made it a much more tolerable experience. Hopefully we don't have to move again anytime soon, but if we did I would absolutely use them again.

We had an awful move with this company. They sent a truck that was too small,. They did significant damage to our dining room table, and lost $1900 worth of sporting equipment. The truck sent to our move was about half the size it should have been, despite two calls prior to our move describing the size of our home, patio and storage unit. Resulting in two trips to move our stuff, significantly running up the cost of the move. Following our move we went to sit at our table we noticed it was really unstable, as we moved it we could feel large chunks out of the underside of the table. The table had been damaged in the move but rather than coming to me to report the damage at the time the movers put the legs back on and hid what they had done. Now after reporting the table damage they did (after several phone calls and a few weeks) have the table repaired. When the guy came to do it and took the legs off the table I was shocked at the level of damage these guys had done. It looked like they had just ripped the legs off the table rather then even try to unscrew it. For someone to be so deceitful that they felt this was ok to hide and not report is just one example of the dishonesty of this company. However the next is even better, during our move my husbands golf clubs were “lost”. We noticed this the next day. We called and reported it hoping very much the clubs would turn up. We were given every excuse in the book for where these clubs could have gone. Finally when we pushed for answers they told us to call the police! If you hire these guys you just may end up getting to file a police report! (so glad we used “professional” movers!) In the end we did have to file a police report and file a claim with our own home owners insurance to recover the $1900 loss as we were never compensated for the loss of the clubs. Our movers took about a 45-60 min off site break that day, when I later looked at my bill I realized we were charged moving time for that hour. Making for an hour of unaccounted for time to the company, I suspect it was during this hour that the clubs were “misplaced”. We were never compensated for this time. I have noticed this company has all kinds justifications for their behavior. I am no longer interested in their excuses and dishonesty but PLEASE as another consumer skip these guys, they ran up the cost of our move, they damaged furniture and hid it, they lost items and took no responsibility. As for their A+ with the Revdex.com, not worth anything, the only issue the Revdex.com would recognize was the damaged table, they can get out of the up charging and "loss" with their moving contract.

First the guys were late by one hour, but they did call to let us know. When they got there the first guy found my son's cash and brought it to me for safekeeping, which I appreciated. The guys went to work fast.
The one guy lifted my couch on its side and left it there while he wrapped our wall hangings. He missed one wall hanging so I brought it to him and the couch fell. The lead mover then ran in to make sure everyone was ok and we were, but the couch had fallen and broke our table. Both guys reassured me it would be fixed and not to worry-so I did just that I relaxed and thought good they are going to make it whole. We even tipped the 3 movers generously once all the work was completed.
So we filed a claim and they took our table for repair. Then we discovered our reclining couch was catching (did not happen before the fall). We filed a claim for the couch as well. For three weeks my husband called to inquire on the status of the table and couch. He was told for three weeks by the General Manager that the table would be delivered back to us shortly and the guys that delivered the table would fix our couch.
After four weeks after our move the office called on Saturday to let us know they would deliver on Sunday. Then around 7am on Sunday they call to tell us they are 10 minutes from our house. Then when my husband asked about fixing the couch the movers had no idea what we were talking about. So my husband calls the General Manager on Monday, and he said he'd contact his guy to come out and fix it. The next communication from the General Manager was when he told us we signed the release form that limits them to cents per pound for damages. When he asked about the promise of getting it repaired he told my husband your wife signed the form and that is all we have to do per the agreement. We get a $36 check to fix our couch which we received an estimate of $175 to repair.
We moved into a rental, and will be moving again within the next 24 months. I would think when you promise to fix a problem, you would follow through with that promise. In my opinion, repeat business is not important to Discount Movers.

ADM has informed [redacted] that we will indeed pay out the submitted claim as agreed. [redacted] also agreed to rescind the Revdex.com complaint PRIOR to ADM mailing him the check. We always uphold our contractual obligations and look forward to resolving this matter immediately. Please notify us upon...

the rescinded complaint. Thank you,[redacted]Arizona Discount Movers

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am writing to refuting facts  AZ Movers made in their  last response  First, the antique desk had some surface scratches on the top, which was never an issue, I never expected to have anything done with those. The front and back legs of the desk were not scratched, but actually gouged down to new wood. The movers did not attempt to deny the damage. As I stated the legs were repaired as they should have been by moving co. 

Secondly, the issue of the TV. I did not know the TV was damaged, until it was turned on to connect to cable and the [redacted] tech found the cracks immediately upon connecting the TV. He states such on his work order. You can only  see the cracks within the TV upon connection. So the issue of waiting 10 to report this, is ludicrous. How would I know it was cracked within, if it were not connected?

This TV was a 40 in Samsung, and was 5 yrs old in pristine condition. I have checked with ebay and Best Buy and the value of this tv is not $49.00 as they originally proposed. They knew it to be a ridiculous offer and so they changed the payment to $100.00. They sent a gift card for $25.00 and a Starbucks card which I never asked for and would not use.

I was emphatic and remain so that I want a $400.00 reimbursement for the TV. I will not cash the check or use the cards, I want to replace the TV.

As stated the individual movers worked hard in the heat, and were polite.  it was a matter of not stacking and padding completely.You expect your furniture to arrive in the condition that it left the home. It did not!!

 

See attachments of damage:  I will send actual photos to your office.

Regards,

Arizona Discount Movers is an excellent moving company that I highly recommend. They showed up on time, they were friendly and polite. The professionalism I was met with was beyond expectation.

Thank you for the opportunity to respond and clarify the details of our valued Customers move on 6-19-15. I am not clear with the accusation that we did not have enough wardrobe boxes or tape. Each truck has a minimum of 6 wardrobe boxes and ample tape. Customer [redacted] did not request...

additional wardrobes when booking the move. If the crew was low on tape they would use shrink wrap as a substitute. Lack of a single damage is evidence that items were protected and secured accordingly. We did send one of our largest vehicles, a 28' truck, as the over the phone inventory from [redacted] indicated her 1450 sq/ft home was well appointed. Based on the said conversation we had no reason to believe it would not all fit on one load. As it turned out there was considerably more furniture and items at the residence than indicated, specifically in the garage, and it was evident that two trips may be necessary. One crew member, who realized he could have packed the truck a little tighter, took it upon himself to offer to return the following day with his own vehicle and transport the remaining items at no charge. At no time did the Customer insist that a second trip be done or attempt to call our office. The crew member, as promised, did arrive the following day, loaded his vehicle full and unloaded all at the Customers new residence. Upon return for the second load the Customer told him "don't worry about it" and sent him home.  On 6-21-15 [redacted]'s fiance [redacted] called ADM and voiced his concern about her move. Following conversations with the crew, our Sales Manager explained to [redacted] that all indications showed that even if truck had been jammed tight, two trips would still be necessary. Keep in mind that there were two full pick up truck loads remaining. Again it must be noted that [redacted] did not request a second trip to finish the job on move day. Also, he cut our crew member loose after he completed one pick up truck full and returned for the second. These decisions were made solely by [redacted] and he did not deny making them. Even though he made the decisions to call it a wrap on his move, we still sent him a gift card for him and his fiance to have a nice dinner.Upon seeing the negative review, which was quite to our surprise, we made numerous attempts to call him and left messages for him to return our calls. All for naught. He has yet to return our calls. This is extremely frustrating for us when a Customer makes his own decisions, regarding completion of his move, and then proceeds to throw us under the bus to cover the willful choices he made.

Fantastic Experience!
I researched local moving companies, and after browsing their website and speaking with a courteous representative, I felt ASSURED that Arizona Discount Movers was for me. They were able to accommodate my move with less than a two week notice.
I appreciated the fact that I DID NOT have to pay extra for packing/moving supplies.
The employees, [redacted]. and [redacted]. PROMPTLY arrived at the prearranged time. After friendly introductions and confirmation of specifics, they were BUSY at work! [redacted] and [redacted] were pleasantly nice, TRUSTWORTHY, and efficient--I did not feel the need to hover to make sure I wasn't paying for slow-paced service. Before I knew it--EVERYTHING was on the truck and they were READY to drive to the new location!
[redacted] and [redacted] unloaded my belongings, REASSEMBLED my furniture, and without complaint--even walked over a few buildings to retrieve a desk my friend gave me and placed it in the loft.
Overall, I am VERY PLEASED with my Arizona Discount Movers experience! I believe their service is cost efficient, and absolutely WORTH the PEACE OF MIND!
I HIGHLY recommend Arizona Discount Movers and will DEFINITELY call them when I move again.

I used Arizona Discount Movers at the beginning of August for a move from Phoenix to Scottsdale. One of the cheapest I found they were as efficient, friendly and hardworking as I could have asked for. Someone called the day before the move to confirm and the movers called to tell me they could come early the day of. Originally scheduled from 12-3pm, they showed up at 10:30 and we were done my 1pm. The 2 movers worked hard to move all of our heavy stuff down 2 flights of stairs without complaint and [redacted] was especially friendly and professional. They took a lot of the stress out of moving and I will be using them again!

GREAT Company to work with. The guys were top notch and did their job well while keeping a wonderful sense of humor. I would hire them again in a New York Minute; however, I don't plan on moving EVER AGAIN!!!

Used Arizona Discount Movers to load a couple of moving containers. The crew was on time. All three worked diligently to load all items in the move efficient manner. [redacted] went above and beyond in his efforts to pack as many items into the containers as possible. [redacted], [redacted]. & [redacted] took great care in wrapping and loading all items. All were extremely courteous as well. Would use them again and highly recommend them to anyone considering a move.

Very professional company, they did an awesome job. After expressing to them that I did not want to pay for more than the minimum 2 hours and signing a waiver so they didn't have to wrap everything this went great and they only went over by 30 mins.

The guys worked very quickly and efficiently and were very friendly, even to my kids who were in their way.

I had a wonderful experience with AZ Discount Movers. Billy and his partner (sorry I don't know his name) were wonderful to me. They were friendly, fast, very professional and careful. I will recommend to everyone who needs a mover.

Thank you allowing us the opportunity to respond to the allegations brought forth by Mr. [redacted]. Regarding the two separate complaints: 1) Mr.[redacted] claims we had provided a truck that was too small. Even though our biggest trucks are 28’ we provided a 26’ truck based on the information he...

provided over the phone. In addition, our Sales staff does not give guaranteed flat rate price quotes over phone. Mr. [redacted] clearly had enough furniture and items that would have required two trips with a 28’ truck. The accusation that the three ADM movers all said ADM deliberately sends small trucks to lengthen jobs is simply not true. The idea that all 3 movers would fabricate something like that, at the risk of reprimand, seems far-fetched at best. Mr. [redacted] referenced our “horrible reputation” with the Gov’t agency Weights and Measures, who lists us one of the top five rogue movers in the state. Likewise, he mentions a negative piece that channel 12 news aired. This is misinformation at its worst. We are currently investigating, with our attorney and the help of Channel 12 news, the incorrect “rogue mover” label. The culprit, “Discount Movers”, who poses as ADM and fraudulently uses our name is being brought to light soon via a follow up retraction piece by channel 12. 2) In regards to the golf clubs and time frames. The move was on 7/2/14, the following attorney’s letter was received on 7/15/14 and our following reply was on 7/21/14. (2 weeks and 5 days)Arizona Discount Movers,I am an attorney, who has been consulted by Drs. [redacted] and [redacted] regarding events that transpired during their recent move on July 2, 2014. It is my understanding that they have already tried to address these concerns directly with the company and Arizona Discount Movers has denied and refused to remedy the situation. As a result, the [redacted]’s have sought legal counsel.As you may recall, Arizona Discount Movers was hired to move the [redacted]’s personal belongings from their residence on [redacted] to their new home on [redacted]. In the days after the move it was discovered that a set of golf clubs was missing and their dining room table was significantly damaged, and no longer usable. The [redacted]’s immediately contacted Arizona Discount Movers regarding these issues, and were initially advised that the Company would ‘make things right’ and ‘take care of it’. That has not happened, and it seems that now Arizona Discount Movers is denying responsibility for these issues.Dr. [redacted] had two sets of golf clubs. Arizona Discount Movers was contacted when one set was missing. Apparently the moving crew was interviewed about the situation. For your information, the missing set had been kept in the storage unit at the front of the [redacted] house. The crew was advised that everything in that storage unit was to be loaded into the truck. After the interview with the crew apparently one of the crew members said that Dr. [redacted] had told the crew not to move the golf clubs. This was not true. Yet another member of the crew apparently said that the golf clubs were moved to the [redacted] residence and that they were placed in a storage room in the garage. After a diligent search of the house and storage room, the golf clubs have not been found. I highlight the discrepancy between the two crew members stories as it lends credence to the possibility that the golf clubs were lost, or stolen by a crew member, and demonstrates that the crew members may not have gotten their ‘stories right.’ Apparently, they hadhoped that Dr. [redacted] would not notice the missing golf clubs. Dr. [redacted] is an avid golfer, and has spent years building this set of golf clubs, which included the clubs, bag and shoes. He most certainly noticed it was missing, and demands the return of the clubs—or in the alternative the replacement cost.Apparently, Arizona Discount Movers has claimed that the crew did not steal the clubs as there are cameras at the loading dock at the company’s headquarters. Regardless, and perhaps unbeknownst to the company, this crew took a break at approximately 3:00 p.m. on June 2, at which time they advised Dr. [redacted] that they were going to [redacted] for lunch. They were gone in excess of an hour (an inordinately long time for a [redacted] lunch). The company likely did not know of this “break” as the [redacted]’s were charged for the time that the movers were on this “break”. Although this billing discrepancy is concerning, the [redacted]’s primary objective is to remedy the golf club and dining room table damage (addressed more fully below). This “break” provided the crew with an opportunity to take the golf clubs to another location while unmonitored by Dr. [redacted], or the company. In addition to the missing golf clubs, the dining room table was severely damaged during the move. The crew removed the legs of the table at the [redacted] residence to transport it to the [redacted] residence. Dr. [redacted] later discovered that there was a large hunk of the dining room table missing from the underside near the leg. At no time did any crew member advise Dr. [redacted] that the table was damaged. In fact, the table was deliberately positioned to conceal the damage. It was not until days later when the [redacted]’s were moving the table where they wanted it that the damage was discovered. The events that transpired during the [redacted]’s move are directly contrary to the strict code of ethics that are posted on your website, which proclaims that the Company is a member of the American Moving & Storage Association. For instance, the company claims “[t]o consistently offer and provide the most efficient and reliable moving and storage services available, while adhering strictly to a policy of truth, honesty, integrity and fairness in all business transactions.” The AMSA will “promote the elimination of fraud, deceit, misrepresentation and unethical practices within the industry and to engage in formal disciplinary review of any and all members involved in such practices.”The [redacted]’s are hopeful that these issues can be resolved without the necessity of a disciplinary review, complaint to the Revdex.com or legal action. As a result they are seeking the following: return of the complete golf club set, including bag and shoes. In the event this is not possible, the replacement cost is $1,848, and is detailed below. With regard to the dining room table the replacement cost is $1,000.In the event the [redacted]’s do not receive reimbursement in the amount of $2,848 on or before July 30, 2014, they will consider all of their legal and equitable remedies, which will include a request for their attorney’s fees and costs.Sincerely,[redacted]AttorneyGolf clubs replacement costIrons - Taylor made graphite $799Driver nike covert 169Taylor made 3 wood 140Taylor made hybrid 16 deg 100Adams v3 hybrid $80Cleveland 60 degree wedge $110Cleveland 52degree wedge110Odyssey metal x putter $90Shoes foot joy Sport $140Golf bag roughly $110Total replacement cost $1848.00[redacted],Thank you for your providing us with your informative and thorough letter, although premature and unwarranted.  As you mentioned, we did speak with the [redacted]’s regarding specific damage to a table and the speculative missing golf clubs. Already we have had our reputable and experienced repair man completely restore the damaged table. Regarding the golf clubs, Mr. [redacted] insisted on immediate compensation for the said clubs, to which we responded by letting him know we simply do not pull the checkbook out and compensate someone for a speculative loss. With any claim we must send a damage claim form to the Customer (emailed to the [redacted]’s on 7/8/14) and upon its return to ADM we then process the claim. The claim form clearly states to allow (2) two to (4) four weeks for processing. This time is necessary to perform a thorough investigation and PROPERLY address each item on a claim. We admit that we prematurely shared statements from the crew, with the [redacted]’s, that were hastily compiled in reference to the move performed days prior. Keep in mind that each Mover performs 12 to 15 moves per week, and some confusion was experienced when the specific crew responded to our inquiries over the phone. They were hastily asked to recall seeing a speculative item on one of many moves completed that week. Mr. [redacted], when asked what he thought had happened to his clubs responded with “I don’t know”. [redacted], in your letter you unabashedly create a scenario yourself, using words such as “possibility”, “apparently” and “may not have”, which clearly shows speculation on your part. The point we are trying to make is that a solid, black and white conclusion as to where the clubs are, if they even where there at all, has not been established. And it is not logical, fair or ethical to assume that the moving company is at fault here. You pointed out that ADM adheres to “a policy of truth, honesty, integrity and fairness in all business transactions”, which is true. We have not maintained an A+ rating, approximately 4000 moves per year, by doing otherwise. We also understand that you are paid by Mr. [redacted]’s to draw a line in the sand and threaten us with an impending deadline. At this time we recommend that Mr. [redacted], or you, contact the corresponding PD and file a report accordingly. Upon their investigation it would then be prudent to discuss any deadlines with us so that we may respond in a timely manner according to our truthful and contractual obligations. [redacted]AZ Discount Movers[redacted]Mr. [redacted] failed to mention that we went above and beyond and had a professional furniture restorer promptly do an in-depth, in-house repair of his kitchen table that was damaged. Also, we have yet to hear from the corresponding PD as to an investigation of any kind being performed. Again, as stated above; Upon their investigation it would then be prudent to discuss any deadlines with us so that we may respond in a timely manner according to our truthful and contractual obligations. [redacted]AZ Discount Movers

Today 10-6-15 I hired discount movers (my first time hiring a moving company experience) and I was so pleased with the work they did, that decided to immediately write a good review. They were very patient with me changing the date multiple times, they didn't charged me a fee for a reschedule. They we're on time and ready to begin right away. They worked through the 4 hours without stopping. When they arrived at my new house and began unloading I noticed my furniture was carefully wrapped and nothing was damaged. They placed all my furniture in the exact location I asked and never complain, always so professional. I will definitely hire them again and recommend their business to all my friends.

We recently moved from Yuma to Peoria Az and hired Arizona discount movers. I cannot say enough about this company! All good. They crew, [redacted] and [redacted] were professional, courteous, friendly and efficient. They treated our belongings with respect and care. I was put at ease from the minute they arrived, (on time). They told me they would take care of everything and they did. I wasn't looking forward to the moving experience, (who does) but they were fantastic. I would certainly recommend them and in fact did the very next day.

As I stated before. This company is unprofessional! no one asked me to set up a claim nor send in information, nor when calling to the business the business advise the calls are being record and or monitored at all. So they are illegally recording conversation without proper disclosures. The GM I spoke with called to say yea we are going to win this case, instead of giving a proper apology in regards to what happen. There was a 3 hour time frame. IN which I called on several occasions to see when the drivers will be there. If all calls are being monitored the merchant would know the gentleman I spoke with provided me a 12pm-3pm timeframe in which they were still late. on the paper I have the movers arrived at 4:30pm. I myself scratching my head for the response from the business still unapologetic for what happened. I don't care if the light was free they still broke the light. The rental office can not disclose if I was charged or not, nor can they disclose the damages that I filed for the move.

Thank you for the opportunity to respond accordingly. We perform approximately 3500 moves per year and maintain an A rating. This is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often,...

in good faith, go above and beyond our obligations as indicated in the following narrative.

The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratches. She also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to her. In regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealed. Even though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claim. We promptly calculated the inherent value of the TV using multiple web-based electronics depreciation calculators, based on the age (almost 6 years old) and model of the TV. We reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $50 gift card as well. Please keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of 30 cents per/lb per article. Based on said valuation we are only contractually obligated to reimburse her less than $40 for the two items. Yet in good faith we have provide almost $250 (45% of the total move) towards her claim.

Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite. (all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”. It is evident that the Customer is unhappy about receiving a reimbursement amount for the TV that is consistent with realistic market values. We do regret that damages happen at all… and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved.

Arizona Discount Movers

On September 1, 2014 I used Arizona Discount Movers to move into my new home in Chandler, Az.

I had previously used them for a move three years prior.

Once again I had a GREAT moving experience and their crew was amazing and outstanding! They took extra care to carefully wrap my furniture and other items, were quick, efficient, extremely careful, hard working and totally professional.

I would never use another mover but Arizona Discount Movers and recommend them to everyone.