Arizona Federal Credit Union

Good Morning, [redacted]!
 
Thank you for reaching out with your concerns. After reviewing your message, we tried to locate your member ID/account number in our system and, when we were unable to do so, reach out to you by phone. Unfortunately, your mailbox was full and we were not...

able to leave a voicemail. We noticed that your message refers to an upgrade of the systems at [redacted] and wanted to verify that this Revdex.com complaint was intended to come to Arizona Federal Credit Union. If it was intended for us, can you please reach out to us at ([redacted] so that we can work with you to better understand your concerns? 
Sincerely,
 
Arizona Federal

Waiting would have resulted in a late fee for $50 from my landlord, as they are not responsible for lost, stolen or checks never sent. However, I will still require tracking information proving the check was sent for legal purposes as I do not trust AZFCU anymore as the check could have never been sent and/or unlawful fee charged to me. I need to protect myself and other members who trust the bank to handle our money in an appropriate manner. Please provide all tracking information that proves  the [redacted] had received the check and was in route. As of today 4/11/2016 the check has not been received which points to never being sent. This manner could be resolved quickly once I receive my fee back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed...

the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, I cannot find any such "clause" in my contract. Putting that aside, it is now 12/29 and I have not recieved my title yet, when according to their letter they processed it on 12/13. I have not moved our changed any of my contact information that they have on file.

Regards,

The Bank is letting the advisor do...

business at there Bank. They should close him down!I will take money frm this Bank, cause they steal from you, close them down!

We have refunded an additional 3 fees to bring the total of fee refunds to $100. Please note that your [redacted] account does not have a grace period. Payment is due on the 2nd day of each month. Payments received after the 2nd will be considered late and will incur a late fee. Further late fee...

refunds will not be given. Attached you will find a copy of the original loan contract. Thank you for your membership; we will now consider this matter to be resolved.

Re: [redacted]Dear Ms. [redacted]:Thank you for providing us with Mr. [redacted]’s response.We identified an internal breakdown that resulted in the lien release not being sent as previously communicated. We apologize for this error. A rush request was submitted on January 2, 2014, and the lien release was mailed to him via [redacted]. Mr. [redacted] can expect to receive this delivery by January 8, 2014.Thank you for the opportunity to address this matter. Sincerely,[redacted]Member Response Consultant

Thank you for your patience during your [redacted] Debit/Credit Card dispute investigation. We have completed our investigation and have issued a credit of $206.71 to your account. A withdrawal of $50.00 was also processed which represents the maximum amount of your liability for unauthorized transactions as disclosed in the Arizona Federal Credit Union Membership Agreement.If you have any questions regarding your dispute, please contact us at ###-###-####.Sincerely,Card ServicesArizona Federal Credit Union

Re: [redacted]Dear Ms. [redacted]:Thank you for providing us with Mr. [redacted]’s concern.Mr. [redacted]’s loan agreement includes a Cross-Collateralization clause which expands the credit union’s secured interest in the collateral to include other obligations he has to the credit...

union, even if the auto loan is paid in full.Because of a negative account balance, this clause was exercised and the lien release waswithheld. The negative balance has since been paid and on December 13, 2013, a lien release was processed. Mr. [redacted] should receive this within 10 business days.Thank you for the opportunity to address this matter. Sincerely,[redacted]Member Response Consultant

Arizona Federal Offers me ID-Protection, Online/Mobile services, budgeting tools, Shared branching and now credit consultation's. Taking advantage of the Credit consultation taught me so much about credit that I did not know. For example my personal score, Income to Debt, and items I did not know even existed. My Financial consultant even gave me constructive advise how to improve my score. What surprised me the most was they asked me what my goals are and even followed up as they as promised to see how I was doing in achieving my financial goals. If you utilize the services your financial world can be changed for the better. Thank you Arizona Federal Credit Union for Saving my Life.

[redacted],We have submitted our updates to the three credit reporting agencies. Please keep in mind that updates can take anywhere from 45 - 60 days to be reflected on your credit report from each of the agencies. The item in question is still showing as being disputed currently which may...

also delay the update from posting. If you have further questions, please feel free to reach out directly to our Risk Management team for assistance at ###-###-####. Thank you.Sincerely,Arizona Federal