Arizona Floorcoverings

4/12/2016Re: ID#: [redacted]To Whom it May Concern,In response to complaint placed by [redacted] of [redacted] Accents & Interiors :Arizona Floorcoverings LLC installed, thru sub-contractor Stearns Floor Covering Inc., flooring material purchased by [redacted] Accents...

& Interiors . This material was for one of their client's properties. The material was a dark , non-porous, porcelain tile. Stearns Floor Covering Inc. installed the tile and [redacted] Accents & Interior s paid the final bill.Arizona Floorcoverings LLC received later, a call from [redacted] Accents & Interiors, describing a white film on the tile. Shortly after, Arizona Floorcoverings LLC inspected the complaint. With no conclusive answer as to what was causing this discoloratio n, there was some delay. We requested that the manufacturer of the tile look at what the problem could be, again no answer. At this point, Arizona Floorcoverings LLC agreed to replace the discolored tile with several new pieces. [redacted]. is a sub-contractor, not an employee. Therefore, we can suggest when he completes work, but it is up to him to make his schedule. The tile was replaced and [redacted] stated that he would return in ONE day to seal and stain the grout. [redacted] Accents & Interiors took it upon themselves to arbitrarily hire another contractor to finish work that could have been done correctly and promptly by Stearns Floor Coverings Inc. Arizona Floorcoverings LLC does not believe we are responsible for the $600.00 th at [redacted]Accents & Interiors chose to spend to seal and stain the grout. It is standard procedure in the industry to wait a day in order for the grout to dry. Regards,Zach E[redacted]Arizona Floorcoverings Flooring AmericaOwner[redacted]

4/12/2016Re: ID#: [redacted]To Whom it May Concern,In response to complaint placed by [redacted] of [redacted] Accents & Interiors :Arizona Floorcoverings LLC installed, thru sub-contractor Stearns Floor Covering Inc., flooring material purchased by [redacted] Accents...

& Interiors . This material was for one of their client's properties. The material was a dark , non-porous, porcelain tile. Stearns Floor Covering Inc. installed the tile and [redacted] Accents & Interior s paid the final bill.Arizona Floorcoverings LLC received later, a call from [redacted] Accents & Interiors, describing a white film on the tile. Shortly after, Arizona Floorcoverings LLC inspected the complaint. With no conclusive answer as to what was causing this discoloratio n, there was some delay. We requested that the manufacturer of the tile look at what the problem could be, again no answer. At this point, Arizona Floorcoverings LLC agreed to replace the discolored tile with several new pieces. [redacted]. is a sub-contractor, not an employee. Therefore, we can suggest when he completes work, but it is up to him to make his schedule. The tile was replaced and [redacted] stated that he would return in ONE day to seal and stain the grout. [redacted] Accents & Interiors took it upon themselves to arbitrarily hire another contractor to finish work that could have been done correctly and promptly by Stearns Floor Coverings Inc. Arizona Floorcoverings LLC does not believe we are responsible for the $600.00 th at [redacted]Accents & Interiors chose to spend to seal and stain the grout. It is standard procedure in the industry to wait a day in order for the grout to dry. Regards,Zach E[redacted]Arizona Floorcoverings Flooring AmericaOwner[redacted]

RE: Response to Zach E[redacted] Response,

dated 04/12/16

The response provided by Arizona Floorcoverings

LLC fails to address the issue at hand; at the time the white residue and modeling

were noticed, an employee of [redacted] or Arizona

Floorcoverings LLC (which make no difference as far as [redacted] Accents &

Interiors is concerned) went out and applied CLR Cleaner, bleaching the colored

grout and caused grout haze throughout. This is what [redacted] is requesting compensation

for. What happened after that has nothing to do with the $600 charge. The tiles

that were replaced were done so as an acceptance for some degree of

responsibility for installing stained tiles. Again, keep in mind that a request

for removing the grout haze isn’t being made, which the installer is also

directly responsible for. This took the Owner (personally) of [redacted] a day to

remove from the floor because Arizona Floorcoverings simply would not. They

claimed it was due to the schedule however earlier discussions made it clear

that they were not confident how to get it cleaned.

To further address the Response; the entire statement

made regarding returning in one day to seal and stain the grout is absolutely false.

The Agreement made with Arizona Floorcoverings to get all the work completed

within a week and a half was on 02/01/16, the tiles were replaced on 02/04/16.

If the statement were true about “one day” then they would have returned on

02/05/16 or 02/08/16 (because of the weekend) to do the color seal, however;

when [redacted] contacted Arizona Floorcoverings, then Stearns Floor Covering Inc the

day they were allegedly to return (02/05/16), the response received from

[redacted] was, “Arizona Floorcoverings never said anything to

us”. So the issue is they were never scheduled and [redacted] holds documentation of

this, and that the following Friday would be the soonest they would return.

There was no “promptness” to the situation at all and [redacted] had multiple

discussions with both parties trying to resolve the situation without bringing

in another contractor, but neither were willing to get the work completed as

agreed upon.

There are additional statements made in the

Response that are misleading as to how the situation was handled by Arizona

Floorcoverings, but we feel the point has been made. [redacted] looks forward to receiving

a more accurate response to the accusation.