Arizona Foam & Spray

You were very kind to explain to me how this process works in the first exchange of letters.  Thank you for that.   In this particular case it is our opinion,  Mr. [redacted] has misunderstood general construction…. not just roofing.  We are willing to meet him half way though we feel his misconception of construction is not something we should be financially responsible for.  I called you yesterday but you were in a meeting.  Thank you for taking my call today and for your help.
 
Mr. [redacted] did not hire a General Contractor to renovate his building and take on the liability of “all” the building components.  Instead, he is acting as his own General Contractor and acknowledges that his expertise is furniture…not construction and specifically not roofing.  Being out of his field of expertise, he is mistaken in the scope of work and liability a roofer takes on in his trade.  He is naive to assume the roofer is responsible for every single component above the roof line and beyond the roof line.  A roofer did not build the parapet walls nor grout the tops of the parapets nor install the HVAC system.  In contrast, Mr. [redacted]’s furniture on my carpet does not make him responsible for the condition of my carpet.  In short, we have performed on a signed contract, had it physically inspected and received the endorsement and warranty of a manufactures representative.  That’s the beginning and end of the technical part of this story.
 
Mr. [redacted] acting as his own General Contractor, took out a business loan to take care of his building issues including the roof.  I believe his real gripe is now learning he has more costs to incur than he was aware of.  I believe he feels it was our responsibility to tell him about “all” components and that we should not only take liability for not telling him but we should fix them free of cost.  Of course, all of this is speculation because it was all a verbal conversation between [redacted] and Mr. [redacted].  There is no written agreement as to what was actually discussed and agreed upon except the existing signed contract….which is all we can legitimately fall back on and be accountable for.  As far as the $15,000 spent….Mr. [redacted] received a brand new Single Ply roof that carries a 20 year manufactures guarantee from edge to edge of our roof material….but there is not warranty past the edge as Mr. [redacted] desires. 
 
As a resolution we once again offer to meet half way which we view as more than fair in light of the above.  However, two conditions are necessary to understand up front.  First, if we do any work for Mr. [redacted] beyond the roof material edge of our Single Ply (i.e.: top of parapet walls) that scope of work will not carry a 20 year manufacturer warranty of any sort because it is not a part of the roof.  Instead, it will be a 2 year workmanship warranty only.  Second, there are different remedies and degrees of a solution.  If Mr. [redacted] wants metal coping cap, we can arrange to have a zinc gray color installed for half the $1,536 price….which is $768 to him.  The metal will be installed on the West building only, where the walls are on the perimeter of the large Single Ply installation section.  In lieu of metal coping cap as an option, we could instead apply Tie Tech mesh fabric into elastomeric coating for the same price to Mr. [redacted].  Finally, if he insists on something for free we offer to Tie Tech fabric mesh into elastomeric coating but just over the two small areas in the wall where leaks have been reported.  My guess would be that the repair would be approximately 5 feet in length over both areas to provide a safe overlap.  If additional other leaks in the wall appear over time, there would be a service charge to come out and address each case reported. 
 
Let us know your thoughts of these resolutions and options.  Thanks.   
 
[redacted]
Owner - Arizona Foam
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were understanding that we were paying for a service that made the top of the roof and the componenets of the roofing system to not leak.  When they did their initial inspection, an experience roofing company should have looked at all componenets of the roof and addressed them in their evaluation.  Not to pay them for a new roof and still have componenets of the roof fail.  Just because we are an astute furniture company doesn't mean we know roofs.  Even though his contract states that scuppers are excluded, he replaced a few that were failing because he knew those would be a problem.  
We are having a hard time understandning why we spent over $15,000 with them to only have a few compenents addressed and other items not.  I have no problem investing money into our property but feel like we are getting nickel and dimed here.  We didn't know until the next rain how the quality of work was and they had to come back three or four times to seal items.  We are still dealing with this because we thought it was a down spout problem.  It wasn't until [redacted] came and within 5 minutes knew that it was a parapit wall problem.  I think that [redacted] should take responsilbity for his salesman [redacted], and the lack of attention to detail in addressing all components of the roofing system.  We did not have a problem paying the original contract.  It is a service, quality of work issue and customer satisfaction issue. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were understanding that we were paying for a service that made the top of the roof and the componenets of the roofing system to not leak.  When they did their initial inspection, an experience roofing company should have looked at all componenets of the roof and addressed them in their evaluation.  Not to pay them for a new roof and still have componenets of the roof fail.  Just because we are an astute furniture company doesn't mean we know roofs.  Even though his contract states that scuppers are excluded, he replaced a few that were failing because he knew those would be a problem.  

We are having a hard time understandning why we spent over $15,000 with them to only have a few compenents addressed and other items not.  I have no problem investing money into our property but feel like we are getting nickel and dimed here.  We didn't know until the next rain how the quality of work was and they had to come back three or four times to seal items.  We are still dealing with this because we thought it was a down spout problem.  It wasn't until [redacted] came and within 5 minutes knew that it was a parapit wall problem.  I think that [redacted] should take responsilbity for his salesman [redacted], and the lack of attention to detail in addressing all components of the roofing system.  We did not have a problem paying the original contract.  It is a service, quality of work issue and customer satisfaction issue. 

Regards,

You were very kind to explain to me how this process works in the first exchange of letters.  Thank you for that.   In this particular case it is our opinion,  Mr. [redacted] has misunderstood general construction…. not just roofing.  We are willing to meet him half way though we feel his misconception of construction is not something we should be financially responsible for.  I called you yesterday but you were in a meeting.  Thank you for taking my call today and for your help.

 

Mr. [redacted] did not hire a General Contractor to renovate his building and take on the liability of “all” the building components.  Instead, he is acting as his own General Contractor and acknowledges that his expertise is furniture…not construction and specifically not roofing.  Being out of his field of expertise, he is mistaken in the scope of work and liability a roofer takes on in his trade.  He is naive to assume the roofer is responsible for every single component above the roof line and beyond the roof line.  A roofer did not build the parapet walls nor grout the tops of the parapets nor install the HVAC system.  In contrast, Mr. [redacted]’s furniture on my carpet does not make him responsible for the condition of my carpet.  In short, we have performed on a signed contract, had it physically inspected and received the endorsement and warranty of a manufactures representative.  That’s the beginning and end of the technical part of this story.

 

Mr. [redacted] acting as his own General Contractor, took out a business loan to take care of his building issues including the roof.  I believe his real gripe is now learning he has more costs to incur than he was aware of.  I believe he feels it was our responsibility to tell him about “all” components and that we should not only take liability for not telling him but we should fix them free of cost.  Of course, all of this is speculation because it was all a verbal conversation between [redacted] and Mr. [redacted].  There is no written agreement as to what was actually discussed and agreed upon except the existing signed contract….which is all we can legitimately fall back on and be accountable for.  As far as the $15,000 spent….Mr. [redacted] received a brand new Single Ply roof that carries a 20 year manufactures guarantee from edge to edge of our roof material….but there is not warranty past the edge as Mr. [redacted] desires. 

 

As a resolution we once again offer to meet half way which we view as more than fair in light of the above.  However, two conditions are necessary to understand up front.  First, if we do any work for Mr. [redacted] beyond the roof material edge of our Single Ply (i.e.: top of parapet walls) that scope of work will not carry a 20 year manufacturer warranty of any sort because it is not a part of the roof.  Instead, it will be a 2 year workmanship warranty only.  Second, there are different remedies and degrees of a solution.  If Mr. [redacted] wants metal coping cap, we can arrange to have a zinc gray color installed for half the $1,536 price….which is $768 to him.  The metal will be installed on the West building only, where the walls are on the perimeter of the large Single Ply installation section.  In lieu of metal coping cap as an option, we could instead apply Tie Tech mesh fabric into elastomeric coating for the same price to Mr. [redacted].  Finally, if he insists on something for free we offer to Tie Tech fabric mesh into elastomeric coating but just over the two small areas in the wall where leaks have been reported.  My guess would be that the repair would be approximately 5 feet in length over both areas to provide a safe overlap.  If additional other leaks in the wall appear over time, there would be a service charge to come out and address each case reported. 

 

Let us know your thoughts of these resolutions and options.  Thanks.   

 

Owner - Arizona Foam

Attached is the contract signed by Mr. [redacted] and [redacted] of Arizona Foam and Spray.  Before going there, please consider the following bullet points regarding Mr. [redacted]’s statement.

·        In contractual writing we have a signed agreement...

to perform and install a Single Ply roof per manufacturer’s specifications.  It carries a 20 year manufacturer warranty and the roof has been physically inspected and accepted in writing by the manufacturer’s representative.

·        Verbally, Mr. [redacted] claims AFS is responsible for every other thing that would make his “commercial building leak free”.  In contractual writing we “exclude all wall and pipe flashings, vents, skylights, roof hatches, drains and scupper liners”.  Why would an astute furniture businessman sign his signature to any exclusions if he thought AFS was responsible for anything and everything that might make his commercial building leak?  Not in writing but implied by nature of the roofing trade, is the roofer is not responsible for air conditioning units and or leaking duct work, coolers with rusted pans, solar units with faulty piping, cracks in parapet walls, TOPS of parapet walls etc.  

·        Mr. [redacted] told us he bought this old building to put his furniture business in and he’s been spending money to fix it up.  After a rainstorm and reported leaks, AFS responded at no charge and applied a water test to each of the four reported spots. One of the old coolers on the adjacent roof leaked in the building through the rusted pan.  We water tested a window seal on the outer wall and it leaked into the building….nothing roof related.  The last two leaks came from the parapet wall cracks in the top.  These were all items he has yet to fix along with the top of his parapet walls.   I suspect Mr. [redacted] is spending more than he anticipated to restore this old building.

·        When he and I spoke on the phone, I tried to reason with him just as I am explaining it to you but we just didn’t meet eye to eye.  I then tried to explain that had [redacted] of AFS added the metal coping cap to the scope of work as Mr. [redacted] now wants, it would have been written into the contract and Mr. [redacted] really would be paying more for that additional scope of work… it would not have been free and shouldn’t be now as we completed our contractual agreement per agreement.  

·        Several months after the Single Ply bid and installation, we were invited to bid another scope of work for gutters, downspouts, and header boxes to Mr. [redacted] which was a $7,560 bid.  [redacted] was gone by that time and [redacted] was the metal division salesman.  Discussion about the coping cap were still taking place and we offered Mr. [redacted] a 10% discount off the $7,560 metal bid ($ 756) and include the coping cap installation to keep our customer satisfied.  Again, he replied he wanted more off and all done for free…. so we had a standoff at that point.  We did not do a contract with Mr. [redacted] for the metal package work.  Our cost of the coping cap portion of the bid with no profit or overhead was $1,536.

·        Finally, since there is no contract for any scope of work to the top of the parapets there is no breach of contract.  Furthermore, if AFS or any other entity were to simply address the parapet leaks that this building may have….it is not required to install metal coping cap.  Caulk in webbing, roof mastic or other roof remedies could be applied to the reported two troubled areas far less in cost than metal coping cap. 

We are sincerely regretful that we have not been able to satisfy Mr. [redacted] in at least a semi-reasonable manner.  Your help would be greatly appreciated if you can help us resolve this.  Let us know your opinion and how to proceed and if we can help any further.

 

Thanks,     

 

Owner - Arizona Foam

Review: I contracted arizona foam and spray through thier salesmen [redacted] to install new roofs and make my commercial property leak free. I'm a furniture manufacturer and cannot have a building that leaks. [redacted] assured me that he would do a good job and make my building water tight. After the completion of their work, installing a new roof, there was water running down the interior walls of the building. I contacted [redacted] several times and got the run around. When he showed up, I showed him pictures of the leaking and he said it was my parapit wall and not the roof. I asked him to fix the walls and make the building water tight like he said. He said I should go to lowes and buy a can of elastameric paint and go paint the parapet wall myself but was not willing to fix the problem.. When I contacted the office to see if any one else could help me they informed me that [redacted] no longer worked for Arizona foam and spray and that he hadn't for a couple of months. I put a call in to the owner, [redacted] and talked to him about my situation but he wasnt willing to fix the problem unless I paid more money saying the parapet wasnt part of the roof and he didnt want to hear what his representative, [redacted], has guarenteed me. We relied on the expertise of Arizona Foam and Spray and feel like a professional, commerical roofing company should have address all concerns with the leaking roof, including the parapit wall and not come back at a later time for more money.Desired Settlement: I would like Arizona foam and spray to finish the job and install the metal top cap and make my building water tight at no additional charge to me.

Business

Response:

Attached is the contract signed by Mr. [redacted] and [redacted] of Arizona Foam and Spray. Before going there, please consider the following bullet points regarding Mr. [redacted]’s statement.

· In contractual writing we have a signed agreement to perform and install a Single Ply roof per manufacturer’s specifications. It carries a 20 year manufacturer warranty and the roof has been physically inspected and accepted in writing by the manufacturer’s representative.

· Verbally, Mr. [redacted] claims AFS is responsible for every other thing that would make his “commercial building leak free”. In contractual writing we “exclude all wall and pipe flashings, vents, skylights, roof hatches, drains and scupper liners”. Why would an astute furniture businessman sign his signature to any exclusions if he thought AFS was responsible for anything and everything that might make his commercial building leak? Not in writing but implied by nature of the roofing trade, is the roofer is not responsible for air conditioning units and or leaking duct work, coolers with rusted pans, solar units with faulty piping, cracks in parapet walls, TOPS of parapet walls etc.

· Mr. [redacted] told us he bought this old building to put his furniture business in and he’s been spending money to fix it up. After a rainstorm and reported leaks, AFS responded at no charge and applied a water test to each of the four reported spots. One of the old coolers on the adjacent roof leaked in the building through the rusted pan. We water tested a window seal on the outer wall and it leaked into the building….nothing roof related. The last two leaks came from the parapet wall cracks in the top. These were all items he has yet to fix along with the top of his parapet walls. I suspect Mr. [redacted] is spending more than he anticipated to restore this old building.

· When he and I spoke on the phone, I tried to reason with him just as I am explaining it to you but we just didn’t meet eye to eye. I then tried to explain that had [redacted] of AFS added the metal coping cap to the scope of work as Mr. [redacted] now wants, it would have been written into the contract and Mr. [redacted] really would be paying more for that additional scope of work… it would not have been free and shouldn’t be now as we completed our contractual agreement per agreement.

· Several months after the Single Ply bid and installation, we were invited to bid another scope of work for gutters, downspouts, and header boxes to Mr. [redacted] which was a $7,560 bid. [redacted] was gone by that time and [redacted] was the metal division salesman. Discussion about the coping cap were still taking place and we offered Mr. [redacted] a 10% discount off the $7,560 metal bid ($ 756) and include the coping cap installation to keep our customer satisfied. Again, he replied he wanted more off and all done for free…. so we had a standoff at that point. We did not do a contract with Mr. [redacted] for the metal package work. Our cost of the coping cap portion of the bid with no profit or overhead was $1,536.

· Finally, since there is no contract for any scope of work to the top of the parapets there is no breach of contract. Furthermore, if AFS or any other entity were to simply address the parapet leaks that this building may have….it is not required to install metal coping cap. Caulk in webbing, roof mastic or other roof remedies could be applied to the reported two troubled areas far less in cost than metal coping cap.

We are sincerely regretful that we have not been able to satisfy Mr. [redacted] in at least a semi-reasonable manner. Your help would be greatly appreciated if you can help us resolve this. Let us know your opinion and how to proceed and if we can help any further.

Thanks,

Owner - Arizona Foam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We were understanding that we were paying for a service that made the top of the roof and the componenets of the roofing system to not leak. When they did their initial inspection, an experience roofing company should have looked at all componenets of the roof and addressed them in their evaluation. Not to pay them for a new roof and still have componenets of the roof fail. Just because we are an astute furniture company doesn't mean we know roofs. Even though his contract states that scuppers are excluded, he replaced a few that were failing because he knew those would be a problem.

We are having a hard time understandning why we spent over $15,000 with them to only have a few compenents addressed and other items not. I have no problem investing money into our property but feel like we are getting nickel and dimed here. We didn't know until the next rain how the quality of work was and they had to come back three or four times to seal items. We are still dealing with this because we thought it was a down spout problem. It wasn't until [redacted] came and within 5 minutes knew that it was a parapit wall problem. I think that [redacted] should take responsilbity for his salesman [redacted], and the lack of attention to detail in addressing all components of the roofing system. We did not have a problem paying the original contract. It is a service, quality of work issue and customer satisfaction issue.

Regards,

Business

Response:

You were very kind to explain to me how this process works in the first exchange of letters. Thank you for that. In this particular case it is our opinion, Mr. [redacted] has misunderstood general construction…. not just roofing. We are willing to meet him half way though we feel his misconception of construction is not something we should be financially responsible for. I called you yesterday but you were in a meeting. Thank you for taking my call today and for your help.

Mr. [redacted] did not hire a General Contractor to renovate his building and take on the liability of “all” the building components. Instead, he is acting as his own General Contractor and acknowledges that his expertise is furniture…not construction and specifically not roofing. Being out of his field of expertise, he is mistaken in the scope of work and liability a roofer takes on in his trade. He is naive to assume the roofer is responsible for every single component above the roof line and beyond the roof line. A roofer did not build the parapet walls nor grout the tops of the parapets nor install the HVAC system. In contrast, Mr. [redacted]’s furniture on my carpet does not make him responsible for the condition of my carpet. In short, we have performed on a signed contract, had it physically inspected and received the endorsement and warranty of a manufactures representative. That’s the beginning and end of the technical part of this story.

Mr. [redacted] acting as his own General Contractor, took out a business loan to take care of his building issues including the roof. I believe his real gripe is now learning he has more costs to incur than he was aware of. I believe he feels it was our responsibility to tell him about “all” components and that we should not only take liability for not telling him but we should fix them free of cost. Of course, all of this is speculation because it was all a verbal conversation between [redacted] and Mr. [redacted]. There is no written agreement as to what was actually discussed and agreed upon except the existing signed contract….which is all we can legitimately fall back on and be accountable for. As far as the $15,000 spent….Mr. [redacted] received a brand new Single Ply roof that carries a 20 year manufactures guarantee from edge to edge of our roof material….but there is not warranty past the edge as Mr. [redacted] desires.

As a resolution we once again offer to meet half way which we view as more than fair in light of the above. However, two conditions are necessary to understand up front. First, if we do any work for Mr. [redacted] beyond the roof material edge of our Single Ply (i.e.: top of parapet walls) that scope of work will not carry a 20 year manufacturer warranty of any sort because it is not a part of the roof. Instead, it will be a 2 year workmanship warranty only. Second, there are different remedies and degrees of a solution. If Mr. [redacted] wants metal coping cap, we can arrange to have a zinc gray color installed for half the $1,536 price….which is $768 to him. The metal will be installed on the West building only, where the walls are on the perimeter of the large Single Ply installation section. In lieu of metal coping cap as an option, we could instead apply Tie Tech mesh fabric into elastomeric coating for the same price to Mr. [redacted]. Finally, if he insists on something for free we offer to Tie Tech fabric mesh into elastomeric coating but just over the two small areas in the wall where leaks have been reported. My guess would be that the repair would be approximately 5 feet in length over both areas to provide a safe overlap. If additional other leaks in the wall appear over time, there would be a service charge to come out and address each case reported.

Let us know your thoughts of these resolutions and options. Thanks.

Owner - Arizona Foam