Just wanted to let you know that our agency will not be responding (for the 3rdtime) to Mr*** *** for Revdex.com complaint #***. We feel we have adequately explained our position on this issue through the previous responses. Please let me know if you have any further questionsThank you!
*** ***
Compliance & Licensing Specialist
Alliance Collection Agencies, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Multiple mistakes were made on behave of both business involved. Documents were electronically scanned to my account at Alliance Business Services and never applied to my account until after making multiple phone calls to both business. So far to date I have not been able to have a single payment processed to my account automatically without having to call and ask why I am getting statements that are showing past due. To start with I was not even received statements showing that it was past due until I received a letter showing a write to cure default.
I really don't care if they are currently holding an A+ rating with the Revdex.com. It is impossible for me to believe that I am the only one having this many problems getting a payment processed or processed to the correct account. It is my true believe that this matter is much deeper and more involved than I am currently seeing. I believe that a general audit should be done on a much larger scale than only my account.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter does not look like it will come to resolution from the response given
Regards,
[redacted]
This letter serves in response to the Revdex.com complaint (ID #[redacted]) of Mr. [redacted] which was received by Alliance Business Services on approximately January 29, 2016. For future reference, please note that Alliance Business Services is a division of Alliance Collection Agencies, Inc. (a Revdex.com...
member with an A+ rating). Alliance Business Services is the line of business that monitors non-defaulted medical lines of credit on behalf of hospitals and medical providers. Alliance Business Services is not owned by the Marshfield Clinic, as Mr. [redacted] mentioned in his complaint.In response to the complaint Mr. [redacted] submitted, a review of all account notes was conducted, as was a review of all phone call recordings on this account. The account in question (ABS Account #[redacted]) is a medical line of credit contract that Mr. [redacted] entered into with the Marshfield Clinic.In review of the account there was an issue with Mr. [redacted]’s Health Savings Account (HSA) provider StoneEagle Services, Inc. (on behalf of HealthEquity, Inc.) providing payments. Part of the issue was that StoneEagle was making payments to a different medical provider (not affiliated with Marshfield Clinic) and it took some time for ABS staff, working with the other provider, to get those funds returned. What has also become apparent is that there was one instance of internal confusion about the processing of a payment from August 2015 (which has been corrected).Our staff has worked with this consumer and his HSA provider to apply the payments properly to this account and to keep Mr. [redacted] informed as to the status of the funds transferred to the correct provider and account. At present, it is my understanding that the billing issue has been corrected and that the account is current.While I empathize that this has been frustrating to Mr. [redacted], it appears that the billing issues on this account have been addressed and corrected. Please inform Mr. [redacted] that there are no late fees or charges on this account, and any interest will only be charged at the rate agreed upon in accordance with the terms of the medical line of credit contract which Mr. [redacted] entered into with Marshfield Clinic.If Mr. [redacted] has additional questions, or if we can provide any other information, I would ask him to call and speak with Alliance Business Services at ###-###-####.Very truly yours,[redacted]
Just wanted to let you know that our agency will not be responding (for the 3rdtime) to Mr*** *** for Revdex.com complaint #***. We feel we have adequately explained our position on this issue through the previous responses. Please let me know if you have any further questionsThank you!
*** ***
Compliance & Licensing Specialist
Alliance Collection Agencies, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Multiple mistakes were made on behave of both business involved. Documents were electronically scanned to my account at Alliance Business Services and never applied to my account until after making multiple phone calls to both business. So far to date I have not been able to have a single payment processed to my account automatically without having to call and ask why I am getting statements that are showing past due. To start with I was not even received statements showing that it was past due until I received a letter showing a write to cure default.
I really don't care if they are currently holding an A+ rating with the Revdex.com. It is impossible for me to believe that I am the only one having this many problems getting a payment processed or processed to the correct account. It is my true believe that this matter is much deeper and more involved than I am currently seeing. I believe that a general audit should be done on a much larger scale than only my account.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter does not look like it will come to resolution from the response given
Regards,
[redacted]
This letter serves in response to the Revdex.com complaint (ID #[redacted]) of Mr. [redacted] which was received by Alliance Business Services on approximately January 29, 2016. For future reference, please note that Alliance Business Services is a division of Alliance Collection Agencies, Inc. (a Revdex.com...
member with an A+ rating). Alliance Business Services is the line of business that monitors non-defaulted medical lines of credit on behalf of hospitals and medical providers. Alliance Business Services is not owned by the Marshfield Clinic, as Mr. [redacted] mentioned in his complaint.In response to the complaint Mr. [redacted] submitted, a review of all account notes was conducted, as was a review of all phone call recordings on this account. The account in question (ABS Account #[redacted]) is a medical line of credit contract that Mr. [redacted] entered into with the Marshfield Clinic.In review of the account there was an issue with Mr. [redacted]’s Health Savings Account (HSA) provider StoneEagle Services, Inc. (on behalf of HealthEquity, Inc.) providing payments. Part of the issue was that StoneEagle was making payments to a different medical provider (not affiliated with Marshfield Clinic) and it took some time for ABS staff, working with the other provider, to get those funds returned. What has also become apparent is that there was one instance of internal confusion about the processing of a payment from August 2015 (which has been corrected).Our staff has worked with this consumer and his HSA provider to apply the payments properly to this account and to keep Mr. [redacted] informed as to the status of the funds transferred to the correct provider and account. At present, it is my understanding that the billing issue has been corrected and that the account is current.While I empathize that this has been frustrating to Mr. [redacted], it appears that the billing issues on this account have been addressed and corrected. Please inform Mr. [redacted] that there are no late fees or charges on this account, and any interest will only be charged at the rate agreed upon in accordance with the terms of the medical line of credit contract which Mr. [redacted] entered into with Marshfield Clinic.If Mr. [redacted] has additional questions, or if we can provide any other information, I would ask him to call and speak with Alliance Business Services at ###-###-####.Very truly yours,[redacted]