Don't use Arizona Gastroenterology!...I went to my first apptwith DrKlein, which I had made months before, and was told that they had phoned and left me a cancellation messageI checked my call log: no messageIn fact, when I had called them two days before the appt., they had confirmed the appt The front office person said she'd make a new apptfor meand offered a date that was already past!! I might have rescheduled, but she was so unprofessional - giggling at some other matter, dress and demeanor like a fast foot worker, and, obviously, disorganized - that I didn't believe the next apptwouldn't get messed up as wellMy health is important to me and I can't put myself in the hands of staff as disorganized and uncaring as this
I complained previously about not being phoned regarding a cancellation that I was told was due to DrKlein being called to an emergency, along with non-professional, disorganized front office personnel...As a ludicrous addendum to a nightmarish experience, I received a bill today from Arizona Gastroenterology for a "no-show" to the appointment!! This latest event may amount to more than incompetence ; I feel I am being harassed - though, given what I experienced on my unfortunate visit, and other negative reviews I have read since, this may be "par for the course" for this officeAs an alternative, Dr*** Gastroenterologist, has been recommended to me; his office is a small practice, so I am hoping for less of a run-around and more professional standards in their administration
Don't use Arizona Gastroenterology!...I went to my first apptwith DrKlein, which I had made months before, and was told that they had phoned and left me a cancellation messageI checked my call log: no messageIn fact, when I had called them two days before the appt., they had confirmed the appt The front office person said she'd make a new apptfor meand offered a date that was already past!! I might have rescheduled, but she was so unprofessional - giggling at some other matter, dress and demeanor like a fast foot worker, and, obviously, disorganized - that I didn't believe the next apptwouldn't get messed up as wellMy health is important to me and I can't put myself in the hands of staff as disorganized and uncaring as this
I complained previously about not being phoned regarding a cancellation that I was told was due to DrKlein being called to an emergency, along with non-professional, disorganized front office personnel...As a ludicrous addendum to a nightmarish experience, I received a bill today from Arizona Gastroenterology for a "no-show" to the appointment!! This latest event may amount to more than incompetence ; I feel I am being harassed - though, given what I experienced on my unfortunate visit, and other negative reviews I have read since, this may be "par for the course" for this officeAs an alternative, Dr*** Gastroenterologist, has been recommended to me; his office is a small practice, so I am hoping for less of a run-around and more professional standards in their administration