Arizona Glass & Door Connection, Inc.

After reviewing Mr. [redacted] complaint,
Customer’s Statement of the Problem:
RE: REQUESTING REFUND OF $60 Dear Sir/Madam:I am requesting a refund of $60 paid to you for an estimate PROBLEM:A representative of Arizona Door and Glass Connection came to my home on July 22nd to view my door to...

estimate repair and repair cost. They said that I must pay $60 for the visit but it is refundable if I chose to have the work done by them after I get an estimate. They kept my money and after several calls they never provided an estimate.BACKGROUND:I called Arizona Door and Glass Connection and made arrangement for them to come to my home at [redacted]. They agreed to come on July 21 at 730am. That morning they called and rescheduled for July 22nd. On July 22nd the representative came and examined the door. He called the office, the lady spoke with me said that I needed to give him a check for $60 which is refundable if I chose them to do the work after I got their estimate. She promised to have the estimate to me that afternoon (July 22nd). At the end of the day I called. A lady apologized and said the morning of July 23rd. I called late that morning and a guy promised that afternoon. I called that afternoon and another guy said first thing next morning (July 24th). I called July 24th and got the same kind of excuse. SITUATION:I never got that estimate. I had to find another resource. I found [redacted]. They came out this morning took 45 minutes to repair the door. They charged me $90. I never had an opportunity to get my $60 back.RESOLUTION:I am requesting that Arizona Door and Glass Connection refund my $60.
We apologize for the delay & any inconvenience that Mr. [redacted] experienced through us, concerning the door service.  
 
As we had informed him about our service policy:
Service Policy: A $60.00 trip charge will be assessed to customer, for the initial visit to customer's service location. This charge is to be collected at or before the time of initial visit.  This charge will be waived and/or applied towards the total invoice amount, if a deposit is collected at the time of the initial visit and/or the customer has approved to proceed with retaining services from Arizona Glass & Door Connection.
We attempted to send his quote via email as he was informed, but unfortunately it was returned as a "failure to deliver" as per the attachment below (I can forward the actual email for verification):
From: Mail Delivery Subsystem <[redacted]>
Date: Wed, Jul 23, 2014 at 2:12 PM
Subject: Delivery Status Notification (Failure)
To: [redacted]
Delivery to the following recipient failed permanently:
     [redacted]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain asu.edu by [redacted]. [129.219.4.231].
The error that the other server returned was:
550 No such user ([redacted])
----- Original message -----
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-gm-message-state:mime-version:date:message-id:subject:from:to:cc
         :content-type;
        bh=eYKm6w2MUnPZxqoGIcpsyGLIlajCSnxmBW7X300u99A=;
        b=jMYa4k1ElZQz6yY8O40qh1nuRKw/4XGExd5R37NCciuG6XmLfMnVNMPt8bbyZ91xcv
         T2RAABphFcpFMdhQPJavqd7gpw2UtyB5pq0cSX2gjhBb4dMHQHL8VHqqK1qDJ/DtldXn
         4wZzp65XvwPsuFNt36998TAj2u4UWPd38JwNjmaE049HTv0PVi3YPNZ/yS7v7OINnETn
         YoIOFbCo+m1ibiWQL1dWa6GntV58e1gtt8IKRUkRDcqw3oc94OjSiNwY3lE3/UhZu0ag
         WHt3qXQnNDomh7wtYu13CFagnUpabqEemyYUwgS5Z6FqwFvjYC9CdVmkcsKV03W9fucO
         Aarg==
X-Gm-Message-State: ALoCoQnZeagYJxvJ8gKmc9cU7JQbK6WF3nXW5M1hg+GAV63aMLUR/1rVIh3IkPAOM8eTc6D/yBp8
MIME-Version: 1.0
X-Received: by 10.194.7.167 with SMTP id k7mr5483247wja.11.14[redacted]93; Wed,
 23 Jul 2014 14:12:13 -0700 (PDT)
Received: by 10.194.125.147 with HTTP; Wed, 23 Jul 2014 14:12:13 -0700 (PDT)
Date: Wed, 23 Jul 2014 14:12:13 -0700
Message-ID: <CAO7CMow=UaLoX2Nz=yp8N8xZGmGb_6jbRb-A-y7ZChgRA-x_Kg@mail.gmail.com>
Subject: QUOTE - [redacted]
From: [redacted] <[redacted]>
To: [redacted]
Cc: Info <[redacted]>
Content-Type: multipart/mixed; boundary=047d7b5d2f704b441204fee2cb3a
Good afternoon,
As per discussion, attached to this email is the quote for the front door. If you have any questions you can always give us a call at ###-###-####. To approve, please reply back to this email stating that you approve of the total quote which includes all materials, labor, and tax. Or you can sign the quote and send it back to us either via email and/or fax at [redacted] and/or ###-###-####. Hope you have a wonderful rest of your day.
Thank You,
[redacted]
Customer Service
*Arizona Glass & Door Connection[redacted]
[redacted]
###-###-####* Phone*
###-###-####* Fax*
[redacted] <[redacted]/>*
[redacted] <[redacted]>*
*AZROC274155*
*"More Than Your One Stop Glass Shop"*
*DOORS / HANDYMAN / LOCKSMITH / TINTING*
Unfortunately, he did not receive his quote as promised. We are aware of Mr. [redacted] dissatisfaction with how this transaction concluded. We are deeply regretful to the outcome. Our goal is to provide superior service to our customers and we understand at some point we did not meet that goal.
In regards to Mr. [redacted] $60.00 check, he wrote a check for the amount but it was never deposited and voided. He can verify that through his bank. Therefore Mr. [redacted] has been cleared of any fee that we collected on July 22, 2014.
I believe Mr. [redacted] complaint is resolved, please close it accordingly. If you have any questions please contact us.
Thank You,
[redacted]
President/Operations Manager
Arizona Glass & Door Connection

After reviewing Mr. [redacted] complaint,

Customer’s Statement of the Problem:

RE: REQUESTING REFUND OF $60 Dear Sir/Madam:I am requesting a refund of $60 paid to you for an estimate PROBLEM:A representative of Arizona Door and Glass Connection came to my home on July 22nd to view my...

door to estimate repair and repair cost. They said that I must pay $60 for the visit but it is refundable if I chose to have the work done by them after I get an estimate. They kept my money and after several calls they never provided an estimate.BACKGROUND:I called Arizona Door and Glass Connection and made arrangement for them to come to my home at [redacted]. They agreed to come on July 21 at 730am. That morning they called and rescheduled for July 22nd. On July 22nd the representative came and examined the door. He called the office, the lady spoke with me said that I needed to give him a check for $60 which is refundable if I chose them to do the work after I got their estimate. She promised to have the estimate to me that afternoon (July 22nd). At the end of the day I called. A lady apologized and said the morning of July 23rd. I called late that morning and a guy promised that afternoon. I called that afternoon and another guy said first thing next morning (July 24th). I called July 24th and got the same kind of excuse. SITUATION:I never got that estimate. I had to find another resource. I found [redacted]. They came out this morning took 45 minutes to repair the door. They charged me $90. I never had an opportunity to get my $60 back.RESOLUTION:I am requesting that Arizona Door and Glass Connection refund my $60.

We apologize for the delay & any inconvenience that Mr. [redacted] experienced through us, concerning the door service.  

 

As we had informed him about our service policy:

Service Policy: A $60.00 trip charge will be assessed to customer, for the initial visit to customer's service location. This charge is to be collected at or before the time of initial visit.  This charge will be waived and/or applied towards the total invoice amount, if a deposit is collected at the time of the initial visit and/or the customer has approved to proceed with retaining services from Arizona Glass & Door Connection.

We attempted to send his quote via email as he was informed, but unfortunately it was returned as a "failure to deliver" as per the attachment below (I can forward the actual email for verification):

From: Mail Delivery Subsystem <[redacted]>

Date: Wed, Jul 23, 2014 at 2:12 PM

Subject: Delivery Status Notification (Failure)

To: [redacted]

Delivery to the following recipient failed permanently:

     [redacted]

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain asu.edu by [redacted]. [129.219.4.231].

The error that the other server returned was:

550 No such user ([redacted])

----- Original message -----

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

        d=1e100.net; s=20130820;

        h=x-gm-message-state:mime-version:date:message-id:subject:from:to:cc

         :content-type;

        bh=eYKm6w2MUnPZxqoGIcpsyGLIlajCSnxmBW7X300u99A=;

        b=jMYa4k1ElZQz6yY8O40qh1nuRKw/4XGExd5R37NCciuG6XmLfMnVNMPt8bbyZ91xcv

         T2RAABphFcpFMdhQPJavqd7gpw2UtyB5pq0cSX2gjhBb4dMHQHL8VHqqK1qDJ/DtldXn

         4wZzp65XvwPsuFNt36998TAj2u4UWPd38JwNjmaE049HTv0PVi3YPNZ/yS7v7OINnETn

         YoIOFbCo+m1ibiWQL1dWa6GntV58e1gtt8IKRUkRDcqw3oc94OjSiNwY3lE3/UhZu0ag

         WHt3qXQnNDomh7wtYu13CFagnUpabqEemyYUwgS5Z6FqwFvjYC9CdVmkcsKV03W9fucO

         Aarg==

X-Gm-Message-State: ALoCoQnZeagYJxvJ8gKmc9cU7JQbK6WF3nXW5M1hg+GAV63aMLUR/1rVIh3IkPAOM8eTc6D/yBp8

MIME-Version: 1.0

X-Received: by 10.194.7.167 with SMTP id k7mr5483247wja.11.14[redacted]93; Wed,

 23 Jul 2014 14:12:13 -0700 (PDT)

Received: by 10.194.125.147 with HTTP; Wed, 23 Jul 2014 14:12:13 -0700 (PDT)

Date: Wed, 23 Jul 2014 14:12:13 -0700

Message-ID: <CAO7CMow=UaLoX2Nz=yp8N8xZGmGb_6jbRb-A-y7ZChgRA-x_Kg@mail.gmail.com>

Subject: QUOTE - [redacted]

From: [redacted] <[redacted]>

To: [redacted]

Cc: Info <[redacted]>

Content-Type: multipart/mixed; boundary=047d7b5d2f704b441204fee2cb3a

Good afternoon,

As per discussion, attached to this email is the quote for the front door. If you have any questions you can always give us a call at ###-###-####. To approve, please reply back to this email stating that you approve of the total quote which includes all materials, labor, and tax. Or you can sign the quote and send it back to us either via email and/or fax at [redacted] and/or ###-###-####. Hope you have a wonderful rest of your day.

Thank You,

Customer Service

*Arizona Glass & Door Connection[redacted]

###-###-####* Phone*

###-###-####* Fax*

[redacted] <[redacted]/>*

[redacted] <[redacted]>*

*AZROC274155*

*"More Than Your One Stop Glass Shop"*

*DOORS / HANDYMAN / LOCKSMITH / TINTING*

Unfortunately, he did not receive his quote as promised. We are aware of Mr. [redacted] dissatisfaction with how this transaction concluded. We are deeply regretful to the outcome. Our goal is to provide superior service to our customers and we understand at some point we did not meet that goal.

In regards to Mr. [redacted] $60.00 check, he wrote a check for the amount but it was never deposited and voided. He can verify that through his bank. Therefore Mr. [redacted] has been cleared of any fee that we collected on July 22, 2014.

I believe Mr. [redacted] complaint is resolved, please close it accordingly. If you have any questions please contact us.

Thank You,

President/Operations Manager

Arizona Glass & Door Connection