Arizona Hardwood Floor Supply, Inc.

Mr. [redacted] did not even purchase the flooring. A contractor purchased it, our policy as always been we only give money back to the  purchaser.

The contractor has not contacted us to get a refund, if he wants to contact us the matter would be resolved.

I find it hard to believe Mr. [redacted] has done all this complaining when he was not the one who paid us.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Gave back 4 boxes of bad wood and [redacted] latsaw received his money back, hardwood flooring keeps harassing me to pick up wood that isn't even mine. 

Regards,

Mr. [redacted] flooring was purchased on January 6th 2014 and delivered to him January 15th. Roughly a week later later he called and said there was some damaged edges on 9 boxes.

We ordered 9 new cartons for him and delivered to the house Febuary 4th. At that time [redacted] inspected and...

signed for them (see attachement). March 19th Mr. [redacted] shows up at

the Gilbert location with four boxes unopened and wants a refund. After being told we do not take returns after 30 days, which is clearly on his receipt ( see attachment) now claims

the wood is defective.

Review: order [redacted]We bought wood for our house purchased through our contractor ([redacted])###-###-####,from [redacted] on 1/6/2014. The wood was delivered weeks later damaged. During this we waited weeks for replacement only to get more damaged wood. I personally told [redacted] I wanted a refund on the wood that was damaged, [redacted] never once mentioned that a refund was not possible or that there was a 5 box minimum requirement. So we wanted a refund on the damaged wood which if four boxes and were told many excuses from both [redacted] and [redacted] from the 30 day window to 5 box minimum. Basically any excuse to not do the right thing by refunding a bad product. We were in the window of 30 days since we wood was delivered bad and there was no disclosure on the receipt of a 5 box minimum or "no refund" especially for damaged product. We are also pursuing a loss of money due to bad product and paid work time due to this. Requesting refund on 4 boxes of item [redacted] which is bad.Desired Settlement: Requesting refund on 4 boxes of item [redacted] which is bad.

Business

Response:

Mr. [redacted] flooring was purchased on January 6th 2014 and delivered to him January 15th. Roughly a week later later he called and said there was some damaged edges on 9 boxes.

We ordered 9 new cartons for him and delivered to the house Febuary 4th. At that time [redacted] inspected and signed for them (see attachement). March 19th Mr. [redacted] shows up at

the Gilbert location with four boxes unopened and wants a refund. After being told we do not take returns after 30 days, which is clearly on his receipt ( see attachment) now claims

the wood is defective.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Gave back 4 boxes of bad wood and [redacted] latsaw received his money back, hardwood flooring keeps harassing me to pick up wood that isn't even mine.

Regards,

Business

Response:

Mr. [redacted] did not even purchase the flooring. A contractor purchased it, our policy as always been we only give money back to the purchaser.

The contractor has not contacted us to get a refund, if he wants to contact us the matter would be resolved.

I find it hard to believe Mr. [redacted] has done all this complaining when he was not the one who paid us.

Review: Approximately 11 months ago, we had Fumed Bamboo floors installed at our primary residence. Although there were some frustrating issues with the installers, overall the installation appeared to go well. We were initally asked to store the boxes of bamboo for a minimum 5 days to acclimate to the house to insure they wouldn't curl. They dropped off the boxes on November 20th with installation to start November 26th of 2012. It took another 3 to 4 days for demo before the floors could be installed. Approximately 4 months after installation (they still had not installed the correct baseboards) I noticed some curling of the wood in the kitchen area. I asked our rep, [redacted], to take a look and he quickly did and said it must be water damage and blew it off. We don't have a water issue. We had wood floors for 10 years before we had this floor installed without any issue. (Please note that the reason we had the floors replaced is we had water damage in our hallway due to an A/C issue that was repaired prior to installation.) The installers finally completed the baseboards etc. in April of 2013 and we got our final invoice. Thinking that the winter cool might have been the issue with the curling we hoped when summer came that it would possibly lay down. By summer however, at least half of the boards installed were now curled and we could feel lifting as well. I have tried unsuccessfully to get our rep, [redacted], to respond to my many emails and phone messages over the last couple of months asking him to let us know what to do about this. I have left a message today with their CEO, [redacted]Desired Settlement: We would like for a responsible representative to come look at the floors condition and the installation and recommend a solution to the problem which may or may not include installation of new boards.

Business

Response:

We have beenin contact with Mrs. [redacted] was out at the house October 31st at 9:00am. At that time we offered to replace 2 raised areas and repair any loose areas.

We told her that some of this damage was caused by water and improper maintenence. Other concerns she had were normal expansion and contraction due to humidity fluctuations.

At this time we are waiting to hear when to make those repairs.

Arizona Hardwood Floor Supply Inc.

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]i

I was NEVER told that my problem was due to water or improper damage. In fact Mr. [redacted] brought a water detector and said I have absolutely NO moisture issues. I want this on record. As far as improper maintenance, it's a new floor and we are not only rarely there, we are just two people who live there. There is no improper maintenance. I will get with [redacted] to discuss fixing the areas most affected as well as, at his advice, wait for a full season to see if the curling diminishes.

Business

Response:

We would like a time to come out and address these issues. Let us know wich day would work and we will come

out to fix the issues.

[redacted]

Arizona Hardwood Floor Supply Inc.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. In addition, I would like to receive a copy of the specs on the fumed bamboo to see if the cupping is within the acceptable range. If not, it may be a product defect that needs further attention.

Regards,