Arizona Hitchman Auto Tint & Accessories

This letter is in response to complaint number # [redacted] regarding Arizona Hitchman & Auto Tint in [redacted] , AZOn 4/17/customer Thomas B [redacted] purchased a gallon in bed diamond plate fuel tank to be installedBefore coming in to get it installed he came in the store and talked with one of our salesman and the owner and was shown which fuel tank we would get for him from one of our distributors.MrB [redacted] never once said that he would be hauling Rv's across country and that the tank had to be D.O.T certifiedIf that would have been the case we could of shown him a more expensive proper fuel tank that is D.O.T certified for commercial and highway useThis tank would have been more money due to the fact that it has to be tested to meet D.O.T standards.On the day he came to get the fuel tank installed, he was shown the fuel tank and he said ok install itWe also installed a 20,pound Curt Mfg, fifth wheel which he previously ordered along with his fuel tankOur workers installed both products and when they were done, he was shown by the salesman and he said good job, thank you very much and he paid his bill and left.In the middle of September our salesman received a call from MrB [redacted] saying that he went to some company in Indiana and they told him they could not install a fuel pump in his tank because it was not highway certifiedOur salesman tried to see what could be done to help MrB [redacted] He then told our salesman that now he is transporting cars.We have companies here in town that we send customers to for work like that and they said it would have to be another tank that is certified for highway use.MrB [redacted] insisted on talking with the owner and when he did the owner explained to him that this was not our fault and that he was shown the product when he came in to make a deposit and when he came in to get it installed and when the work was doneHe began arguing and getting rude with the owner, and was told by the owner if he would of said that he needed a fuel tank that was highway approved then he would have been shown fuel tanks that were D.O.Tapproved for commercial and highway use.So now months later MrB [redacted] said in his complaint that he is transporting RV'S when he just told our salesman weeks ago he needs it to transport carsIn the beginning he never said anything about it needing to be certified for highway useHe is also asking for $when on his receipt it clearly shows that we only charged him $Another thing, on the top of the fuel tank there is a metal warning plate that states "not intended for transferring gasoline or other flammablesNot intended for an auxiliary fuel tankDoes not meet D.O.T specificationsSo this all could of been avoided if MrB [redacted] had asked for the proper fuel tank

Thank you for your notificationAs the customer stated, HE drove his vehicle away without informing anyone that there was damage to his steering wheelHe returned about an hour later which creates a dilemma for us because we were no longer in control of the security of his vehicleSecond, the
modifications that we made to his vehicle had in no way to do with his steering wheelWhen we inspected his vehicle we concluded that the damage to the steering wheel was do to dry rotI am sorry that he has damage to his vehicle but I nor my employees should not be held accountable for that type of wear and tear to his vehicleThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I drove my vehicle 1/mile down the road when I noticed the damageI returned immediately and notified the shop supervisorThe shop supervisor took pictures of the damage and told me he would have the owner contact me the next dayHe never called meI tried contacting him for several weeks before I was able to talk to himHe was rude on the phone and hung up on meMy truck was not damaged when I dropped it off at his shop where it was in his possession for a couple days
Regards,
*** ***

This letter is in response to complaint number #[redacted] regarding Arizona Hitchman & Auto Tint in [redacted], AZ. On 4/17/2015 customer Thomas B[redacted] purchased a 100 gallon  in bed diamond plate fuel tank to be installed. Before coming in to get it installed he came in the store and...

talked with one of our salesman and the owner and was shown which fuel tank we would get for him from one of our distributors.Mr. B[redacted] never once said that he would be hauling Rv's across country and that the tank had to be D.O.T certified. If that would have been the case we could of shown him a more expensive proper fuel tank that is D.O.T certified for commercial and highway use. This tank would have been more money due to the fact that it has to be tested to meet D.O.T standards.On the day he came to get the fuel tank installed, he was shown the fuel tank and he said ok install it. We also installed a 20,000 pound Curt Mfg, fifth wheel which he previously ordered along with his fuel tank. Our workers installed both products and when they were done, he was shown by the salesman and he said good job, thank you very much and he paid his bill and left.In the middle of September our salesman received a call from Mr. B[redacted] saying that he went to some company in Indiana and they told him they could not install a fuel pump in his tank because it was not highway certified. Our salesman tried to see what could be done to help Mr. B[redacted]. He then told our salesman that now he is transporting cars.We have companies here in town that we send customers to for work like that and they said it would have to be another tank that is certified for highway use.Mr. B[redacted] insisted on talking with the owner and when he did the owner explained to him that this was not our fault and that he was shown  the product when he came in to make a deposit and when he came in to get it installed and when the work was done. He began  arguing and getting rude with the owner, and was told by the owner if he would of said that he needed a fuel tank that was highway approved then he would have been shown fuel tanks that were D.O.T. approved for commercial and highway use.So now 5 months later Mr. B[redacted] said in his complaint that he is transporting RV'S when he  just told our salesman 3 weeks ago he needs it to transport cars. In the beginning he never said anything about it needing to be certified for highway use. He is also asking for $1100 when on his receipt it clearly shows that we only charged him $750. Another thing, on the top of the fuel tank there is a metal warning plate that states "not intended for transferring gasoline or other flammables. Not intended for an auxiliary fuel tank. Does not meet D.O.T specifications. So this all could of been avoided if Mr. B[redacted] had asked for the proper fuel tank.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Thomas B[redacted]

To Whom It May Concern, unfortunately the customer and I do not see eye to eye on the situation that has come to light.  According to my mechanics, they did not touch the steering wheel and what may have occurred is "dry rot" on the steering wheel.  At this time we do not see any resolution that would be fair to all parties.  Thank you.

To the Revdex.com, I'm writing to you on behalf of Arizona Hitchman & Auto Tint in response to the customers complaint #9991525. As far as the scratch goes we would be willing to send her truck to a body shop we use and have it professionally fixed and painted.On the second issue, the hole in the rear fender skirting was necessary to cut in order to reach and release her handle to lock and unlock the gooseneck ball. Since then B&w has changed the location of their handle by lowering it so there is no cutting involved now.

This letter is in response to complaint number #[redacted] regarding Arizona Hitchman & Auto Tint in [redacted], AZ. On 4/17/2015 customer Thomas B[redacted] purchased a 100 gallon  in bed diamond plate fuel tank to be installed. Before coming in to get it installed he came in the store and...

talked with one of our salesman and the owner and was shown which fuel tank we would get for him from one of our distributors.Mr. B[redacted] never once said that he would be hauling Rv's across country and that the tank had to be D.O.T certified. If that would have been the case we could of shown him a more expensive proper fuel tank that is D.O.T certified for commercial and highway use. This tank would have been more money due to the fact that it has to be tested to meet D.O.T standards.On the day he came to get the fuel tank installed, he was shown the fuel tank and he said ok install it. We also installed a 20,000 pound Curt Mfg, fifth wheel which he previously ordered along with his fuel tank. Our workers installed both products and when they were done, he was shown by the salesman and he said good job, thank you very much and he paid his bill and left.In the middle of September our salesman received a call from Mr. B[redacted] saying that he went to some company in Indiana and they told him they could not install a fuel pump in his tank because it was not highway certified. Our salesman tried to see what could be done to help Mr. B[redacted]. He then told our salesman that now he is transporting cars.We have companies here in town that we send customers to for work like that and they said it would have to be another tank that is certified for highway use.Mr. B[redacted] insisted on talking with the owner and when he did the owner explained to him that this was not our fault and that he was shown  the product when he came in to make a deposit and when he came in to get it installed and when the work was done. He began  arguing and getting rude with the owner, and was told by the owner if he would of said that he needed a fuel tank that was highway approved then he would have been shown fuel tanks that were D.O.T. approved for commercial and highway use.So now 5 months later Mr. B[redacted] said in his complaint that he is transporting RV'S when he  just told our salesman 3 weeks ago he needs it to transport cars. In the beginning he never said anything about it needing to be certified for highway use. He is also asking for $1100 when on his receipt it clearly shows that we only charged him $750. Another thing, on the top of the fuel tank there is a metal warning plate that states "not intended for transferring gasoline or other flammables. Not intended for an auxiliary fuel tank. Does not meet D.O.T specifications. So this all could of been avoided if Mr. B[redacted] had asked for the proper fuel tank.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm positive [redacted], who is the owners sister did this response. Thank you to [redacted], she has always been nice and understanding to us. The initial complaint I made with Revdex.com of Arizona explained in detail how I was treated when I went back a second time. The owner and his brother were both very rude and sided with eachothers on not fixing what was done. Like I said before, I call B&W Hitch headquarters and spoke with the installer. He also did not know why my truck was missing a chunk of the plastic lining. He said they do not require any type of alteration to any other part of a truck when installing a B&W turnover hitch except for what is needed. I sent pictures and B&W Hitch referred me to a local dealer who installs the hitches and they too didn't know why it was drilled the way it was. This is a brand new truck and Arizona Hitchman and Auto Tint damaged my vehicle. My 2012 Dodge Dually also has the same hitch and their is no cut out of any kind in the plastic lining of the truck, nor was it deeply scratched the way my new truck is. In response for me not contacting Arizona Hitchman after the complaint I made is because of how rude the owner and his brother were at the time. I would not go back there without a police escort. As for the repairs Arizona Hitchman takes blame for. I would prefer to take my truck back to the dealership where I purchased it and let them do the body work where the damages were made. I bought the truck brand new and I had confidence Arizona Hitchman would have done a good job, just as they did my 2003 F250. I had numerous work done on that truck with Arizona Hitchman and I had no problems. I had the same intention when I returned for service and I was sadly disappointed. I looked at reviews about Arizona Hitchman and found they do have un-happy customers, who complained about the owner and his temper.Regards,[redacted]###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm positive [redacted], who is the owners sister did this response. Thank you to [redacted], she has always been nice and understanding to us. The initial complaint I made with Revdex.com of Arizona explained in detail how I was treated when I went back a second time. The owner and his brother were both very rude and sided with eachothers on not fixing what was done. Like I said before, I call B&W Hitch headquarters and spoke with the installer. He also did not know why my truck was missing a chunk of the plastic lining. He said they do not require any type of alteration to any other part of a truck when installing a B&W turnover hitch except for what is needed. I sent pictures and B&W Hitch referred me to a local dealer who installs the hitches and they too didn't know why it was drilled the way it was. This is a brand new truck and Arizona Hitchman and Auto Tint damaged my vehicle. My 2012 Dodge Dually also has the same hitch and their is no cut out of any kind in the plastic lining of the truck, nor was it deeply scratched the way my new truck is. In response for me not contacting Arizona Hitchman after the complaint I made is because of how rude the owner and his brother were at the time. I would not go back there without a police escort. As for the repairs Arizona Hitchman takes blame for. I would prefer to take my truck back to the dealership where I purchased it and let them do the body work where the damages were made. I bought the truck brand new and I had confidence Arizona Hitchman would have done a good job, just as they did my 2003 F250. I had numerous work done on that truck with Arizona Hitchman and I had no problems. I had the same intention when I returned for service and I was sadly disappointed. I looked at reviews about Arizona Hitchman and found they do have un-happy customers, who complained about the owner and his temper.Regards,[redacted]###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I drove my vehicle 1/4 mile down the road when I noticed the damage. I returned immediately and notified the shop supervisor. The shop supervisor took pictures of the damage and told me he would have the owner contact me the next day. He never called me. I tried contacting him for several weeks before I was able to talk to him. He was rude on the phone and hung up on me. My truck was not damaged when I dropped it off at his shop where it was in his possession for a couple days.

Regards,

To the Revdex.com, I'm writing to you on behalf of Arizona Hitchman & Auto Tint in response to the customers complaint #9991525. As far as the scratch goes we would be willing to send her truck to a body shop we use and have it professionally fixed and painted.On the second issue, the hole in the rear fender skirting was necessary to cut in order to reach and release her handle to lock and unlock the gooseneck ball. Since then B&w has changed the location of their handle by lowering it so there is no cutting involved now.

Hello I am writing this email on behalf on Arizona Hitchman & Auto Tint regarding case #[redacted]. When we installed the B&W turnover gooseneck it was done the same way as all of the other 2014 Dodge 3500's were done. on the driver's side under the rear wheel well there is a plastic piece that...

is connected to the body. In order to use the turnover ball you have to either remove the plastic piece or cut out a piece big enough which is roughly 6 to 8 inches so the handle of the gooseneck can be pulled out to lock and unlock the gooseneck ball. Since the plastic piece is attached to the body if you do not cut out or remove the plastic piece then you will not be able to put your hand under the plastic piece to pull your handle. As far as the scratch goes on the vehicle, when our installer was drilling the drill got binded up and it twisted causing it to scratch the vehicle. After leaving and showing the job to her husband she called and said she wanted the scratch to be taken care of and she wanted a new plastic piece to be installed in place of the cut one. The owner talked to her and told her that he would take her truck to a body shop that we get work done at and would get it professionally fixed and painted. As far as the plastic piece the owner explained that if even if he were to buy a new plastic piece and install it, that they would not be able to use their turnover ball because they would not be able to reach their handle because the plastic piece would be covering the handle. The only two options they had were to remove the plastic piece completely or to leave the one that we cut. So after the owner explained to her options to get this matter resolved she said she would tell her husband and get back to us. So up until we received this letter in the mail at the end of May 2015 we have not received any phone calls from the customer.

I had a fifth wheel hitch installed in my truck. When I called I told them I currently have the mounts on my truck they are under rated for my trailer though and need higher rated mounts installed. They said no problem and can squeeze me in same day. So I had them install it and picked it up just before they closed. Got home and looked at the install work and they did not swap out the mounts. They used what was already on my truck, painted them black to look better and called it good. They charged me for new mounts and the install of them. I called the next day([redacted]) and talked to the owner. I asked if he knew what all they did becauee it looks like they did not change the mounts and just mounted new rails in and charged me for a full install. He said yes it already had the mounts they use so they left them in. I said ok why did I get charged for new mounts and a the full install. He said they still had to check the existing bolts and add new ones for the rails. I again said ok thats fine, but why did I get charged for the full install of the mounts when you didnt mount them and I didnt buy any from you. He said again that they had to tighten bolts so it is what it is then hung up the phone on me. I wasn't trying to get free work or parts from them, just didn't seem fair for me to pay him for parts and services that I did not recieve. I was blowm away with his "customer service" especially when he hung the phone up on me. Their website says 100% satisfaction guaranteed, I am not satisfied and seems like I will not get any where with them. Be careful doing business with them.

To Whom It May Concern, unfortunately the customer and I do not see eye to eye on the situation that has come to light.  According to my mechanics, they did not touch the steering wheel and what may have occurred is "dry rot" on the steering wheel.  At this time we do not see any resolution that would be fair to all parties.  Thank you.

Thank you for your notification. As the customer stated, HE drove his vehicle away without informing anyone that there was damage to his steering wheel. He returned about an hour later which creates a dilemma for us because we were no longer in control of the security of his vehicle. Second, the...

modifications that we made to his vehicle had in no way to do with his steering wheel. When we inspected his vehicle we concluded that the damage to the steering wheel was do to dry rot. I am sorry that he has damage to his vehicle but I nor my employees should not be held accountable for that type of wear and tear to his vehicle. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thomas B[redacted]