Arizona Holding Corp

Review: Dear Sir or Madam,My wife and I have been living at the Eldorado Village apartment complex for over ten years. Last year we moved from Apt [redacted] to Apt [redacted], however to this day our deposit has never been returned. We have tried to make contact with the office numerous times and it has been to no avail. When inquiring why our deposit is being withheld, they first claimed that we broke our kitchen cabinets and now claim that we gave away our refrigerator without permission. Both of these claims are false. The story is as follows:When we were first given the refrigerator in Apt [redacted], a crew installed it by carrying it over the kitchen cabinets and dropping it into place, as the cabinets were constructed in such a way that made it impossible to simply push the unit into place. Therefore the same process had to be done to get it out. While moving out we ran into the maintenance man for the complex, [redacted] (an employee of Eldorado Village LLC), who informed us that per order of the supervisor (at the time) our refrigerator was to be moved to the another tenant's apartment and that the cabinets would have to be taken down to facilitate this, being that they were extremely old and would have to be taken down anyway for the incoming tenants.As you can see, we had no part in either the taking down of the cabinets nor the relocation of refrigerator from Apt [redacted]. Everything was done per request of the company office. The fact that they first gave us one reason and then changed their reason once we proved it false, only supplements the fact that they are trying to find anyway they can to withhold our deposit. Furthermore, My wife and I are 71 and 66 years old and are both legally disabled, therefore we would physically be unable to take down those cabinets or move the refrigerator. Attached is their latest excuse letter. Please help,Thank you.Desired Settlement: We would like our full deposit back which totals to a bit over $1000, exact amounts can be given if needed. We would like it in full in the form of a check, no installments, or partial payments.

Business

Response:

Dear [redacted]:

Please be advised that we categorically refute the claims made by the complainant and the rambling (and completely implausible) explanation given.

The following charges were applied to the security deposit in response to my inspection of apartment [redacted] on September **, 2012 once the apartment was vacated:

• $100.00 to remove the complainant's garbage and abandoned personal items that they did not pack up and remove from the apartment when moving. The signed lease agreement between Eldorado Village & [redacted] & [redacted] clearly instructs that "The Tenant will remove all the Tenant's property at the end of this lease".

• $1,000.00 to replace the kitchen cabinet that were improperly taken down from the kitchen walls and removed from the kitchen. We would never give nor have ever given a tenant authorization to remove any cabinets or appliances from the apartment that they rent or that they vacate. The complainant's own letter states that they, without the landlords prior authorization, the kitchen cabinets (that did not belong to them) were removed from the kitchen walls in order to accommodate, again without the landlord's prior authorization, another tenant to improperly remove the apartment's stove, a stove that did not belong to either of them as all kitchen appliances within the buildings belong to the landlord. Additionally, the complainant's allegations that any of the landlord's employees would have told them that it would be ok to remove the cabinets from the kitchen walls, is equally hardly believable. Finally, the lease agreement between Eldorado Village & [redacted] & [redacted] clearly states that "The Tenant must pay for all repairs, replacements and damages caused by act or neglect of the Tenant" as well as "The Tenant must get the Landlord's prior written consent to alter, improve, paint or wallpaper the Apartment." So, regardless of all the complainant's explanations, the apartment's kitchen cabinets were removed and destroyed and a kitchen appliance was improperly removed all without the landlord's permission. As such the charge is correct.

• $194.85 was charged for the unpaid September's unpaid rent.

In sum, the final charges due when complainant vacated apartment [redacted] was $1,294.85. ln fact, being that the balance on account for the complainant's security deposit was only $1,129.38; the complainant to this day still has an unpaid balance of $165.47 due to Eldorado Village.

Thank you for your inquiry. We hope that we were able to assist you with this matter. Please let us know if you have any addition inquiries.

Review: Multiple leaks from

Above apt. Problem never fixed. Walls are now saturated and mold is starting to acrew. Apartment smells like mildew.

Multiple letters have been faxed even though fax line is busy 24/7 as they are attempting to block incoming faces since the only way they communicate is supposed through "fax" or written letter. Phone calls are never returned. Faxes are never answered.Desired Settlement: A phone call explaining why this was never addressed. Why phone calls and faxes are never answered.