Arizona Home Center

March 8, Revdex.com [Via website] W Greenfield Ave Milwaukee, WI RE: Case ID [redacted] : Julie [redacted] Dear Revdex.com: Thank you for alerting us to this patient’s concerns over the billing for her daughters’ care For this complaint we will actually address three office visits over a year ago where we were provided the incorrect insurance information (***) and our efforts to resolve each Acct # [redacted] Date Of Service – 1/3/ = $Claim was filed to ***, the only insurance provided 3/25/- [redacted] denied, balance billed to guarantor (parent) 3/27/– Statement sent 4/27/– 2nd Statement sent 5/01/– 3rd Statement (Budget Letter) sent 5/01/– Mother called & told our rep, Elaine, she is going to call insurance, [redacted] 5/29/– Final Notice for payment sent 6/02/– Mother called & left message, Elaine called her back & left her a message to call us back7/20/– $sent to [redacted] Acct # [redacted] Date Of Service – 2/28/= $Claim was filed to ***, the only insurance provided 3/18/- [redacted] denied, balance billed to guarantor (parent) 3/20/– 2nd Statement Sent 4/24/– Mother called & left message, our rep Anna called back, left message 4/27/– 3rd Statement Sent 5/1/– Mother called & said told our rep, Elaine, she is going to call insurance, [redacted] (same conversation noted above) 5/22/– Final Notice for payment sent 5/27/– Mother called & left message – Anna called mother back but was not able to leave a message 7/20/– $sent to [redacted] 3/7/– Mother called with correct prime insurance, United Healthcare (UHC)Nancy added UHC, filed claim, and put account on day hold with [redacted] Account # [redacted] Date Of Service – 2/28/= $Claim filed to ***, only insurance provided 3/18/– [redacted] denied, balance billed to guarantor (parent) 3/20/– Statement sent 4/17/– 2nd Statement sent 4/24/– 3rd Statement (Budget letter) sent 5/1/– Mother called & she told Elaine she will call her insurance, [redacted] (same conversation noted twice above) 5/20/– [redacted] denied $to plan’s Deductible 5/22/– Final Notice for payment sent 7/20/– Sent $to [redacted] 3/7/– Mother called with correct prime insuranceNancy added UHC, filed claim and put account on day hold with [redacted] (same conversation noted above) We regret that we were unable to establish contact with the parent sooner, but we did send numerous mailings to herNow that we have been given updated insurance information, we have submitted claims for all three accounts and have alerted [redacted] to suspend collection efforts in lieu of the insurance payments, which is the consumer’s desired outcome While we have no control over insurance policy’s terms, conditions, or payment for services, we do strive to provide patients with the best service possible navigating the complicated process of healthcare billing and reimbursement Thank you for the opportunity to reply Sincerely, Scott [redacted] Director

We have offered several solutions for the consumer and unfortunately none have met their satisfactionThis is a debt that is clearly owed for service rendered, and we have no other options other than those previously offered (which we are still willing to honor)ConsensioHealth###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, the costs of the services rendered were not transparent until after the fact I am only willing to commit to a payment plan if the bill is removed from collections and any negative impact on my credit report has been resolved Regards, Tina [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Per our agreement, I will make payment to Americollect promptly Regards, Kyler ***

We will agree to remove the collection item from Mrs***'s credit report once Americollect receives the agreed upon settlement of $119.00. Please be aware that the credit bureaus can take up to days to actually remove it from her fileWe have no control on how long it may take the credit bureau to reflect the removal. Scott ***

November 9, 2016   Revdex.com ATTN: Bradley [redacted] 10019 W Greenfield Ave Milwaukee, WI 53214   RE:          Case ID [redacted]:  Kyler [redacted]   Dear Revdex.com:   This complaint is related services...

rendered by Emergency Medicine Specialists by Dr. Anthony [redacted] at Saint Joseph’s Hospital on 8/14/2013.   The consumer’s husband is stating he has never received any contacts from EMS directly. This is correct, but it was due to an incorrect mailing address. EMS billed the charges to Golden Rule Insurance company and the claim was denied as non-covered services, and an Explanation of Benefits from Golden Rule Insurance would have been mailed to the patient indicating that the amount was their responsibility.   We then billed the patient, Nina [redacted], and received returned mail with no forwarding address. The account was then placed with Eagle Collection. The patient, Nina [redacted], called Eagle Collection on 10/10/2015 in response to a collection letter they had sent to her. Mrs. [redacted] stated she had thought she paid for this bill. Husband Kyler [redacted] also called Eagle Collection on that same date stating he had never received a bill. Further attempts to reach the [redacted]s by Eagle Collection were not successful. Americollect now has this collection account and Mr. [redacted] did contact Americollect, stating this item was on his credit file.     The amount owed to EMS for services rendered by Dr. Anthony [redacted] at St. Joseph’s Hospital on 8/14/2013 is $238.00. We are sorry that this matter could not be resolved sooner with better contact information, but we do feel the patient had the opportunity to pay the bill when contacted a year ago by Eagle Collection. We also are willing to offer a 50% settlement amount of $119.00 to consider this settled in full. The patient can pay this bill to Americollect at [redacted] or [redacted]. Once paid, the patient’s credit file will be updated to show as settled in full.   Again, we are sorry that this matter could not be resolved sooner with better contact information.   While we have no control over insurance policy’s terms, conditions, or payment for services, we do strive to provide patients with the best service possible navigating the complicated process of healthcare billing and reimbursement.   Thank you for the opportunity to reply.   Sincerely,     Scott [redacted] Director ConsensioHealth

March 8, 2016   Revdex.com [Via website] 10019 W Greenfield Ave Milwaukee, WI 53214       RE:          Case ID [redacted]:  Julie [redacted]     Dear Revdex.com:   Thank you for alerting us to...

this patient’s concerns over the billing for her daughters’ care.   For this complaint we will actually address three office visits over a year ago where we were provided the incorrect insurance information ([redacted]) and our efforts to resolve each.   Acct # [redacted] Date Of Service – 1/3/15  = $640.00 Claim was filed to [redacted], the only insurance provided 3/25/15 - [redacted] denied, balance billed to guarantor (parent) 3/27/15 – Statement sent 4/27/15 – 2nd Statement sent 5/01/15 – 3rd Statement (Budget Letter) sent 5/01/15 – Mother called & told our rep, Elaine, she is going to call insurance, [redacted] 5/29/2015 – Final Notice for payment sent 6/02/15 – Mother called & left message, Elaine called her back & left her a message to call us back. 7/20/15 – $640.00 sent to [redacted]   Acct # [redacted] Date Of Service – 2/28/15 = $640.00 Claim was filed to [redacted], the only insurance provided 3/18/15 -  [redacted] denied, balance billed to guarantor (parent) 3/20/15 – 2nd Statement Sent 4/24/15 – Mother called & left message, our rep Anna called back, left message 4/27/15 – 3rd Statement Sent 5/1/15 – Mother called & said told our rep, Elaine, she is going to call insurance, [redacted] (same conversation noted above) 5/22/15 – Final Notice for payment sent 5/27/15 – Mother called & left message – Anna called mother back but was not able to leave a message 7/20/15 – $640.00 sent to [redacted] 3/7/16 – Mother called with correct prime insurance, United Healthcare (UHC). Nancy added UHC, filed claim, and put account on 45 day hold with [redacted].   Account #[redacted] Date Of Service  – 2/28/15 = $640.00 Claim filed to [redacted], only insurance provided 3/18/15 – [redacted] denied, balance billed to guarantor (parent) 3/20/15 – Statement sent 4/17/15 – 2nd Statement sent 4/24/15 – 3rd Statement (Budget letter) sent 5/1/15 – Mother called & she told Elaine she will call her insurance, [redacted] (same conversation noted twice above) 5/20/15 – [redacted] denied $144.86 to plan’s Deductible 5/22/15 – Final Notice for payment sent 7/20/15 – Sent $144.86 to [redacted] 3/7/16 – Mother called with correct prime insurance. Nancy added UHC, filed claim and put account on 45 day hold with [redacted]. (same conversation noted above)   We regret that we were unable to establish contact with the parent sooner, but we did send numerous mailings to her. Now that we have been given updated insurance information, we have submitted claims for all three accounts and have alerted [redacted] to suspend collection efforts in lieu of the insurance payments, which is the consumer’s desired outcome.   While we have no control over insurance policy’s terms, conditions, or payment for services, we do strive to provide patients with the best service possible navigating the complicated process of healthcare billing and reimbursement.   Thank you for the opportunity to reply.   Sincerely,       Scott [redacted] Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, the costs of the services rendered were not transparent until after the fact.  I am only willing to commit to a payment plan if the bill is removed from collections and any negative impact on my credit report has been resolved.
Regards,
Tina [redacted]

We have offered several solutions for the consumer and unfortunately none have met their satisfaction. This is a debt that is clearly owed for service rendered, and we have no other options other than those previously offered (which we are still willing to honor). ConsensioHealth###-###-####

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disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled.     This complaint is related services rendered by Emergency Medicine Specialists at Wheaton Franciscan Healthcare - Franklin Hospital’s Emergency Department on 8/14/2016.   The consumer’s complaint claims that we were not willing to work out a payment arrangement for the charges. Actually, we did offer several options to Ms. [redacted], and we are still willing to work out an acceptable plan.   ·          First, we sent an itemized statement reflecting the physician’s fee and later, two payment reminders. The physician’s bill for $640.00 was for Emergency Room treatment. Since the patient had no insurance, we were able to discount the bill to $352.00 (45% discount). ·          Next, we offered the patient a payment plan of $44.00 for 8 months to pay the balance, but she stated she could only pay $10.00 per month. ·          Third, we provided the contact information for the patient to apply for a Community Care Discount offered through the Wheaton Hospital. ·          Then, we did accept three payments from the patient: $20 in October, $10 in November, and $10 in December. ·          Finally, her failure to make further payments resulted in us referring the account to an outside collection agency.   We had numerous contacts with the consumer and did offer payment plans. It is unfortunate that she was unable to make regular monthly payments. The amount owed to EMS for emergency services rendered is now $312.00.   RESOLUTION:   1.        We are willing to accept a payment plan for 8 months at $39.00 if Ms. [redacted] is willing to initiate an automatic credit card payment on the 15th of each month. 2.        Also, if she can afford to settle the account in full, we will accept a credit card payment by 3/15/17 for $265.00 (an additional 15% discount). 3.        We suggest Ms. [redacted] call our Manager, Rose [redacted], at ###-###-#### and Rose can walk Ms. [redacted] through the process.   At ConsensioHealth, we truly strive to provide patients with the best service possible navigating the complicated process of healthcare billing and reimbursement.   Thank you for the opportunity to reply.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Per our agreement, I will make payment to Americollect promptly.
Regards,
Kyler [redacted]