Arizona Investment & Management

We do care about out tenants and we also agree, we could have handled communications and responsiveness better with our tenant, [redacted] Roof issues are often complex and as a management company, we are only able to make authorized repairs that our client owners approve of In the case of this unseasonal rain and leaking roof situation, we did submit the concerns to our client, the property owner, and were only authorized for some patchwork, vsroof replacement On three occasions we sent staff to patch the roofs, and we did find some roof jack penetrations and AC Duct lap seals that appeared weathered, which we did address, but were unsuccessful We empathize with our tenant's concerns that she has raised and wish we could have resolved them more promptly She is a good tenant and like all residents, deserve the best service available We have dispatched licensed roofers for estimates to repair and they have recommended that the roof be replaced and they will not guaranty repairs, given that the roof has long outlived it's useful life We have escalated the information and roofing estimate to the owner We believe the roof does need to be replaced, but the landlord wanted to try another repair and has dispatched his own roofer, who has made more extensive patches, with a different roof sealing product (white elastomeric), than the black [redacted] and Lap Sealer products that we have previously used We have recommended the owner replace the roof While we hope that the roof repairs made by the Owner will resolve the issue, we have communicated with the tenant that we cannot guarantee that the roof will remain trouble-free, but that we want to know if there are any further leaks, ASAP, so that we may respond as timely as possible for any future events At the end of the day, old roofs are tricky and we have to rely on our client owner's to authorize such work, so frankly, sometimes we don't have an easy path to successful solutions Not every owner is in a position to pay for a brand new roof It is our mission to ensure we are in good communication with out tenants and be as efficient and responsive as we can with any and all repairs needed It is my hope that the roof repairs that the owner has done are indeed adequate, but unfortunately, we may not know for sure, until the next rainfall, which is likely during Arizona's monsoon season in August.For any questions related to our response or the situation I welcome inquires Sincerely, [redacted] Principal, Arizona Investment & Management###-###-####

Absolutely horrible They bought my apartment complex a little over a year ago and I have had nothing but problems since Last summer my AC broke and I had to call them at least times before someone called me back It worked that night, but then when I got home the next day, it was over degrees in there Rinse and repeat They finally fixed it a few weeks later, but then when winter came around my heater broke I froze through the winter because they never answered my phone calls The place is maybe square feet and my AC bill was $last month I keep my thermostat at 80, maybe if I get hot during the day Same thing last summerbills in the $250+ range After multiple angry phone calls and complaints, they never once offered to cover part of the bill or do anything to help me, even though my financial issues are because of their laziness I am moving out in a few days, I gave my day notice and we agreed as to what day would be my last I come home from work on the 1st of the month, an entire week before the day that we agreed upon both via phone and email, and there was an aggressive note on my door asking why I hadn't moved out yet and to call them No one seemed to remember my move out date, and I had to make the girl on the phone look up the emails that were sent by her in the first place! My sink clogged up a few days ago, and after multiple phone calls (which were all ignored) it was never solved My dad ended up having to come over and fix it himself I spoke with my neighbors who just moved next door a few months ago, and they've had nothing but problems as well AC was broken, there was rat poop on top of their kitchen cabinets when they moved in, and the stove plug was "jerry rigged", basically it was plugged in with wires wrapped in electrical tape because the plug didn't fit the outlet It is still plugged in like that as of today MAJOR fire hazard, I can't believe the place hasn't burned down yet They "remodeled" the place when they first bought it, all they did was paint and build terrible patios with concrete walls that move and fall over if you lean against them They didn't reach out to the City of [redacted] for a permit and got in trouble, so they had to cease repairs These people need to be out of business It is a very unsafe living situation and they don't do anything to help people when they are in need I shouldn't have to call them five or times and leave seething voicemails before they call me back I wouldn't wish this company upon my worst enemy, they are that bad

Im very thankful for Arizona Investment & Management for being such a good place to rent fromThey are on top of what needs to be doneI am very please on the way they do businessAlso they are very understanding if you have a problem as a tenet Thank you Arizona Investment & Management.??

They produce legal documents containing material falsifications with the express intent to intimidate and harass tenantsThreatening an Unlawful ouster is a violation of ARS 33- April stated that Mark the owner told her the City of Phoenix allows them to mail out day notices of breach of lease due to non payment of rent on the first day of the month The notices sites ARLTA ARS 33-breach of Lease, failure to pay rent When I confronted April she stated that all of AIM's lease's give until the 5th day before the rent is late, and the beginning of late fees Under ARS 33-is states failure to abide by the terms of the lease, which clearly states 5th day of the month before rent is considered late Thus this legal document that Mark the owner requires them to print on each 3rd of the month and is sent to a majority of their tenants, contains material falsifications It can also under the same statue be argued that it constitutes a breach of lease on the part of A.I.Mfor failure to abide by the terms of the leaseand is subject to a minimum of two months periodical rent or two time the actual cost of damages, which ever is greater This is also considered an Unlawful Ouster ARS 33-same damages apply Other ARLTA violations consist of ARS 33-1324(A) 1, failure to provide all, title 9-pertaining to health and safety code 2, failure to maintain fit and habitable residence (D) 1, request that the tenant do repairs or remodeling of property under tenancy at tenants cost, or without adequate compensationwhich is also a violation of ARS 33-(A) repairs must be performed by licensed contractor The Owner personally stated that he would pay for the missing insulation causing the $electric bill, but I had to blow in this insulation for free ARS 33-(A) 1, 2, failure to provide Property Owners name and address prior to commencement of tenancy ARS 33-(B) Failure to provide in writing prior to commencement of tenancy of the ARLTA and where to find it

Granada Lakes Apartments
Arizona Investment & Management, LLC
This place is quiet
My only absolute make or break is whether I can enjoy my home without being bombarded with noise from inconsiderate neighborsI can get to bed or nap at any hour of the day, I don't have to schedule my rest around the hour noise reprieves that are typically mandated to be quiet(Sometimes I'm a day sleeper and have absolutely no issues with interfering noise.)
The sound insulation between apartments is amazing, you'd have to try- and try hard- to hear your neighbors
My neighbors are of widely mixed ages and backgrounds, and I'm happy to say a pleasant 'hi' when I bump into themTenants that cause problems are consistently weeded outThis used to be accomplished by an on-site, very nosy manager
Today the quiet remains, the new management team is professional and they respect our personal privacyThey realize what a rare gem this is for apartments in the Valley- and continue to promote courtesy and immediately remediate troublemaking jerks(BTW, I’ve been here for years and haven’t heard of any crime.)
Their type of positive diligence also applies to the absolute lack of trash on the grounds plus weekly landscaping, plenty of parking- with no car repairs on-site, reasonable swimming pool rules, and a laundry room (not a sauna) that actually receives cooling A/CDue to the positive change in management, I'd ignore comments about managers that are over a year old
I see strong negative comments (2016) below that are for some other apartment complex (Granada Courtyards in downtown Phoenix?), we for instance, have utilities included- and the manger in was not named April, nor do we have blown insulationI've seen the high R foil and fiberglass insulation when a timely repair was needed
Maybe those reviewers would be interested in living hereI recommend this location to my friends in the market for a good apartment, a couple of them have moved in
SOIf you want a place with considerate neighbors and privacy, this is the placeIf you want a place to party hardy, keep looking

Im very thankful for Arizona Investment & Management for being such a good place to rent fromThey are on top of what needs to be doneI am very please on the way they do businessAlso they are very understanding if you have a problem as a tenet
Thank you Arizona Investment & Management.??

Absolutely horrible They bought my apartment complex a little over a year ago and I have had nothing but problems since Last summer my AC broke and I had to call them at least times before someone called me back It worked that night, but then when I got home the next day, it was over degrees in there Rinse and repeat They finally fixed it a few weeks later, but then when winter came around my heater broke I froze through the winter because they never answered my phone calls
The place is maybe square feet and my AC bill was $last month I keep my thermostat at 80, maybe if I get hot during the day Same thing last summerbills in the $250+ range After multiple angry phone calls and complaints, they never once offered to cover part of the bill or do anything to help me, even though my financial issues are because of their laziness
I am moving out in a few days, I gave my day notice and we agreed as to what day would be my last I come home from work on the 1st of the month, an entire week before the day that we agreed upon both via phone and email, and there was an aggressive note on my door asking why I hadn't moved out yet and to call them No one seemed to remember my move out date, and I had to make the girl on the phone look up the emails that were sent by her in the first place! My sink clogged up a few days ago, and after multiple phone calls (which were all ignored) it was never solved My dad ended up having to come over and fix it himself
I spoke with my neighbors who just moved next door a few months ago, and they've had nothing but problems as well AC was broken, there was rat poop on top of their kitchen cabinets when they moved in, and the stove plug was "jerry rigged", basically it was plugged in with wires wrapped in electrical tape because the plug didn't fit the outlet It is still plugged in like that as of today MAJOR fire hazard, I can't believe the place hasn't burned down yet
They "remodeled" the place when they first bought it, all they did was paint and build terrible patios with concrete walls that move and fall over if you lean against them They didn't reach out to the City of *** for a permit and got in trouble, so they had to cease repairs
These people need to be out of business It is a very unsafe living situation and they don't do anything to help people when they are in need I shouldn't have to call them five or times and leave seething voicemails before they call me back I wouldn't wish this company upon my worst enemy, they are that bad

They have decent rentals and great prices

nice place and the personal are great and real nice to talk to with problem or just talk

Great company!

Absolutely horrible They bought my apartment complex a little over a year ago and I have had nothing but problems since Last summer my AC broke and I had to call them at least times before someone called me back It worked that night, but then when I got home the next day, it was over degrees in there Rinse and repeat They finally fixed it a few weeks later, but then when winter came around my heater broke I froze through the winter because they never answered my phone calls
The place is maybe square feet and my AC bill was $last month I keep my thermostat at 80, maybe if I get hot during the day Same thing last summerbills in the $250+ range After multiple angry phone calls and complaints, they never once offered to cover part of the bill or do anything to help me, even though my financial issues are because of their laziness
I am moving out in a few days, I gave my day notice and we agreed as to what day would be my last I come home from work on the 1st of the month, an entire week before the day that we agreed upon both via phone and email, and there was an aggressive note on my door asking why I hadn't moved out yet and to call them No one seemed to remember my move out date, and I had to make the girl on the phone look up the emails that were sent by her in the first place! My sink clogged up a few days ago, and after multiple phone calls (which were all ignored) it was never solved My dad ended up having to come over and fix it himself
I spoke with my neighbors who just moved next door a few months ago, and they've had nothing but problems as well AC was broken, there was rat poop on top of their kitchen cabinets when they moved in, and the stove plug was "jerry rigged", basically it was plugged in with wires wrapped in electrical tape because the plug didn't fit the outlet It is still plugged in like that as of today MAJOR fire hazard, I can't believe the place hasn't burned down yet
They "remodeled" the place when they first bought it, all they did was paint and build terrible patios with concrete walls that move and fall over if you lean against them They didn't reach out to the City of *** for a permit and got in trouble, so they had to cease repairs
These people need to be out of business It is a very unsafe living situation and they don't do anything to help people when they are in need I shouldn't have to call them five or times and leave seething voicemails before they call me back I wouldn't wish this company upon my worst enemy, they are that bad

They produce false legal documents containing material falsifications with the express intent to intimidate and harass tenants. Threatening an Unlawful ouster is a violation of ARS 33-13. April stated that Mark the owner told her the City of Phoenix allows them to mail out 5 day notices of breach of lease due to non payment of rent on the first day of the month. The notices sites ARLTA ARS 33-1368 breach of Lease, failure to pay rent. When I confronted April she stated that all of AIM's lease's give until the 5th day before the rent is late, and the beginning of late fees. Under ARS 33-1368 is states failure to abide by the terms of the lease, which clearly states 5th day of the month before rent is considered late. Thus this legal document that Mark the owner requires them to print on each 3rd of the month and is sent to a majority of their tenants, contains material falsifications. It can also under the same statue be argued that it constitutes a breach of lease on the part of A.I.M. for failure to abide by the terms of the lease. and is subject to a minimum of two months periodical rent or two time the actual cost of damages, which ever is greater. This is also considered an Unlawful Ouster ARS 33-1367 same damages apply.

Other ARLTA violations consist of
ARS 33-1324(A) 1, failure to provide all, title 9-1303 pertaining to health and safety code.
2, failure to maintain fit and habitable residence.
(D) 1, request that the tenant do repairs or remodeling of property under tenancy at tenants cost, or without adequate compensation. which is also a violation of.
ARS 33-1363 (A) repairs must be performed by licensed contractor
The Owner personally stated that he would pay for the missing insulation causing the $360.00 electric bill, but I had to blow in this insulation for free.
ARS 33-1322 (A) 1, 2, failure to provide Property Owners name and address prior to commencement of tenancy.
ARS 33-1322 (B) Failure to provide in writing prior to commencement of tenancy of the ARLTA and where to find it.

We do care about out tenants and we also agree, we could have handled communications and responsiveness better with our tenant, [redacted].   Roof issues are often complex and as a management company, we are only able to make authorized repairs that our client owners approve of.   In the...

case of this unseasonal rain and leaking roof situation, we did submit the concerns to our client, the property owner, and were only authorized for some patchwork, vs. roof replacement.  On three occasions we sent staff to patch the roofs, and we did find some roof jack penetrations and AC Duct lap seals that appeared weathered, which we did address, but were unsuccessful.   We empathize with our tenant's concerns that she has raised and wish we could have resolved them more promptly.    She is a good tenant and like all residents, deserve the best service available.       We have dispatched licensed roofers for estimates to repair and they have recommended that the roof be replaced and they will not guaranty repairs, given that the roof has long outlived it's useful life.  We have escalated the information and roofing estimate to the owner.    We believe the roof does need to be replaced, but the landlord wanted to try another repair and has dispatched his own roofer, who has made more extensive patches, with a different roof sealing product (white elastomeric), than the black [redacted] and Lap Sealer products that we have previously used.     We have recommended the owner replace the roof.    While we hope that the roof repairs made by the Owner will resolve the issue, we have communicated with the tenant that we cannot guarantee that the roof will remain trouble-free, but that we want to know if there are any further leaks, ASAP, so that we may respond as timely as possible for any future events.    At the end of the day, old roofs are tricky and we have to rely on our client owner's to authorize such work, so frankly, sometimes we don't have an easy path to successful solutions.   Not every owner is in a position to pay for a brand new roof.   It is our mission to ensure we are in good communication with out tenants and be as efficient and responsive as we can with any and all repairs needed.   It is my hope that the roof repairs that the owner has done are indeed adequate, but unfortunately, we may not know for sure, until the next rainfall, which is likely during Arizona's monsoon season in August.For any questions related to our response or the situation I welcome inquires.    Sincerely,[redacted]Principal, Arizona Investment & Management###-###-####

They produce false legal documents containing material falsifications with the express intent to intimidate and harass tenants. Threatening an Unlawful ouster is a violation of ARS 33-13. April stated that Mark the owner told her the City of Phoenix allows them to mail out 5 day notices of breach of lease due to non payment of rent on the first day of the month. The notices sites ARLTA ARS 33-1368 breach of Lease, failure to pay rent. When I confronted April she stated that all of AIM's lease's give until the 5th day before the rent is late, and the beginning of late fees. Under ARS 33-1368 is states failure to abide by the terms of the lease, which clearly states 5th day of the month before rent is considered late. Thus this legal document that Mark the owner requires them to print on each 3rd of the month and is sent to a majority of their tenants, contains material falsifications. It can also under the same statue be argued that it constitutes a breach of lease on the part of A.I.M. for failure to abide by the terms of the lease. and is subject to a minimum of two months periodical rent or two time the actual cost of damages, which ever is greater. This is also considered an Unlawful Ouster ARS 33-1367 same damages apply.

Other ARLTA violations consist of

ARS 33-1324(A) 1, failure to provide all, title 9-1303 pertaining to health and safety code.

2, failure to maintain fit and habitable residence.

(D) 1, request that the tenant do repairs or remodeling of property under tenancy at tenants cost, or without adequate compensation. which is also a violation of.

ARS 33-1363 (A) repairs must be performed by licensed contractor

The Owner personally stated that he would pay for the missing insulation causing the $360.00 electric bill, but I had to blow in this insulation for free.

ARS 33-1322 (A) 1, 2, failure to provide Property Owners name and address prior to commencement of tenancy.

ARS 33-1322 (B) Failure to provide in writing prior to commencement of tenancy of the ARLTA and where to find it.

Absolutely horrible. They bought my apartment complex a little over a year ago and I have had nothing but problems since. Last summer my AC broke and I had to call them at least 5 times before someone called me back. It worked that night, but then when I got home the next day, it was over 100 degrees in there. Rinse and repeat. They finally fixed it a few weeks later, but then when winter came around my heater broke. I froze through the winter because they never answered my phone calls.

The place is maybe 700 square feet and my AC bill was $350.00 last month. I keep my thermostat at 80, maybe 79 if I get hot during the day. Same thing last summer.. bills in the $250+ range. After multiple angry phone calls and complaints, they never once offered to cover part of the bill or do anything to help me, even though my financial issues are because of their laziness.

I am moving out in a few days, I gave my 30 day notice and we agreed as to what day would be my last. I come home from work on the 1st of the month, an entire week before the day that we agreed upon both via phone and email, and there was an aggressive note on my door asking why I hadn't moved out yet and to call them. No one seemed to remember my move out date, and I had to make the girl on the phone look up the emails that were sent by her in the first place! My sink clogged up a few days ago, and after multiple phone calls (which were all ignored) it was never solved. My dad ended up having to come over and fix it himself.

I spoke with my neighbors who just moved next door a few months ago, and they've had nothing but problems as well. AC was broken, there was rat poop on top of their kitchen cabinets when they moved in, and the stove plug was "jerry rigged", basically it was plugged in with wires wrapped in electrical tape because the plug didn't fit the outlet. It is still plugged in like that as of today. MAJOR fire hazard, I can't believe the place hasn't burned down yet.

They "remodeled" the place when they first bought it, all they did was paint and build terrible patios with concrete walls that move and fall over if you lean against them. They didn't reach out to the City of [redacted] for a permit and got in trouble, so they had to cease repairs.

These people need to be out of business. It is a very unsafe living situation and they don't do anything to help people when they are in need. I shouldn't have to call them five or 6 times and leave seething voicemails before they call me back. I wouldn't wish this company upon my worst enemy, they are that bad.

We do care about out tenants and we also agree, we could have handled communications and responsiveness better with our tenant, [redacted].   Roof issues are often complex and as a management company, we are only able to make authorized repairs that our client owners approve of.   In the...

case of this unseasonal rain and leaking roof situation, we did submit the concerns to our client, the property owner, and were only authorized for some patchwork, vs. roof replacement.  On three occasions we sent staff to patch the roofs, and we did find some roof jack penetrations and AC Duct lap seals that appeared weathered, which we did address, but were unsuccessful.   We empathize with our tenant's concerns that she has raised and wish we could have resolved them more promptly.    She is a good tenant and like all residents, deserve the best service available.       We have dispatched licensed roofers for estimates to repair and they have recommended that the roof be replaced and they will not guaranty repairs, given that the roof has long outlived it's useful life.  We have escalated the information and roofing estimate to the owner.    We believe the roof does need to be replaced, but the landlord wanted to try another repair and has dispatched his own roofer, who has made more extensive patches, with a different roof sealing product (white elastomeric), than the black [redacted] and Lap Sealer products that we have previously used.     We have recommended the owner replace the roof.    While we hope that the roof repairs made by the Owner will resolve the issue, we have communicated with the tenant that we cannot guarantee that the roof will remain trouble-free, but that we want to know if there are any further leaks, ASAP, so that we may respond as timely as possible for any future events.    At the end of the day, old roofs are tricky and we have to rely on our client owner's to authorize such work, so frankly, sometimes we don't have an easy path to successful solutions.   Not every owner is in a position to pay for a brand new roof.   It is our mission to ensure we are in good communication with out tenants and be as efficient and responsive as we can with any and all repairs needed.   It is my hope that the roof repairs that the owner has done are indeed adequate, but unfortunately, we may not know for sure, until the next rainfall, which is likely during Arizona's monsoon season in August.For any questions related to our response or the situation I welcome inquires.    Sincerely,[redacted]Principal, Arizona Investment & Management###-###-####