Arizona Language Center

See attached document.

Review: The TEFL Academy of Arizona completely lacks professionalism. A huge disappointment in the international TEFL community. When I first contacted the center via email, I never received any replies. I therefore proceeded to call and learn about the course details. Very quickly, I got the sense that they are there to sell. There was no personalization over the phone, I felt I was rushed off the phone. Furthermore, they charge almost $1,000.00 more than the average TEFL course....and there's zero job guidance. There are no differentiating factors between their course and others that charge much less for quality, in-classroom instruction and job search guidance, along with professional advice and support. When I registered, I paid a $50.00 non-refundable fee for my application. I was then prompted to come in for an interview. My interviewer was 15 minutes late, wore a mini-skirt, handed me a few books, gave me a quick tour, and never asked, not once, to tell her about myself, my professional experiences, etc. This wasn't an interview. Here's what prompted me to write a complaint: Before I left the "interview," I told the Director of the TEFL Academy, Vicki, that I do not have my credit card on me and that I will call with the information. She said no worries, call anytime before 8pm. When I arrived home and looked through course, I knew it wasn't for me - the business seemed....unprofessional to say the least. I called the following morning and let her know that I will not be enrolling in the course and I dropped the books off same day. Well, even though I never gave permission, I was charged $200.00 for my interview! On top of it, I have yet to receive a refund, even though I visited the academy and sent multiple emails. I was also informed, when I visited the academy re: refund, that I will only receive $150.00 back since I "enrolled" in the program and then canceled...I am in shock that a business can operate this way, and in the very least I expect my refund ASAP.

Desired Settlement:Desired Settlement: To receive a refund.

Business

Response:

See attached document.