Arizona Pain Specialists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept this claim until I actually receive my refund. They sad they sent it our several months later and I received nothing. Once I actually receive what I am owed I will be satisfied and done with this amazingly rude worthless group! All they had to do was their JOB!
Regards,
[redacted]

[redacted] It is our practice’s intent to deliver the type of care we would want for our own mom or dad. As pain management providers, we feel it is our responsibility to provide safe,...

compliant and effective patient care. Every patient’s condition is unique as is their response to treatment modalities. Diagnostic testing is often an important aspect of the treatment plan and patients are provided with education regarding the nature of these services.  We are certainly concerned that a patient had an experience with Arizona Pain was less than desirable. We ensure that a patient’s medical needs are met in a manner that is consistent with the medical community’s standard of care. We encourage any patient who is not satisfied with the services we provide to contact our office directly for resolution as we are unable to discuss specific details via a public format.

I have had 2 appointments at their North Phoenix location with Dr. [redacted] and both appts I waited 45 mins. The doctor did apologize but this is unacceptable. At the 2nd appt I received a trigger point injection in my foot and 7 hours later could not even walk on it--by the next morning it was fine. The doctor did not say anything about this being a possible side effect and I was not able to find anything on the internet about this type of side effect. At my 2nd appt, physical therapy was ordered and they said I should hear something in a couple of days. Well, on the 4th business day of not hearing anything, I called and they said the orders were sent to the physical therapy location (I chose the PT location). I contacted the PT location directly and they did not have anything from Arizona Pain Specialists. Extremely frustrating!! I am done with this group.

It is our practice’s intent to deliver the type of care we would want for our own mom or dad. As pain management providers, we feel it is our responsibility to provide...

safe, compliant and effective patient care. We are certainly concerned that a patient had an experience with Arizona Pain was less than desirable. We ensure that a patient’s medical needs are met in a manner that is consistent with the medical community’s standard of care.
We encourage any patient who is not satisfied with the services we provide to contact our office directly for resolution as we are unable to discuss specific details via a public format.

Arizona pain specialist are to give more pain than to remove pain. When I started seeing them, they have cut down my narcotic medicine bare to minimum and put me down to bed completely. No physical movement, so I got high cholesterol, and diabetes. Not billing insurance correctly, sending the bill to me. I received the same 3 times. Each time I called and told them, need to bill the insurance. Now received the 4th bill, basically the threatening letter that if not paid in 10 days, will go into collection. My health net insurance literally made the conference call and told Arizona pain specialist that they never billed us; otherwise would have been paid. Arizona pain specialist opened the shop to rip off people. I really doubt if they even have license.

To Whom It May Concern:

02/04/15 -106.06 ARIZONA PAIN SPECIA DDA PUR ARIZONA PA **SSN** AZ

Above is the information from my checking account. Arizona Pain Specialist charged my account for a procedure. The next day I called and said that I would need the money back and the young man said he could do that but it would take a week for me to get the check. That was February 2015 and we are now in June 2015 and I still do not have that money. I tried to go through my credit union and thanks to Visa regulations they could not give it back to me either. I am writing you the medical board and my insurance in hopes you find a way to make them pay me back this money.

[redacted],We value you as a patient and apologize for the mixup. I'd like to inform you that your account has been paid in full. I've attached a copy of the statement here, (as much as I can to be HIPPA compliant), you will also recieve a full copy in the...

mail. Thank you for chosing us a partner in your battle with chronic pain.  We hope that you were able to find relief!Dr [redacted]

[redacted] It is our practice’s intent to deliver the type of care we would want for our own mom or dad. As pain management providers, we feel it is our responsibility to provide safe,...

compliant and effective patient care. Every patient’s condition is unique as is their response to treatment modalities. Diagnostic testing is often an important aspect of the treatment plan and patients are provided with education regarding the nature of these services.  We are certainly concerned that a patient had an experience with Arizona Pain was less than desirable. We ensure that a patient’s medical needs are met in a manner that is consistent with the medical community’s standard of care. We encourage any patient who is not satisfied with the services we provide to contact our office directly for resolution as we are unable to discuss specific details via a public format.

June 29, 2015

Arizona Pain Specialist

[redacted]

I am writing this letter to let you know of my concerns in regards to my latest urinalysis result.

I saw Dr. [redacted] on Friday June 26, 2015 for my scheduled 30 day med check. He shared with me at that time that my urinalysis from May 22, 2015 returned a positive result for tramadol.

In our discussion he tactfully explained how serious this is because I am already taking an opioid. I explained to him that I had no idea how this could be since [redacted] is not part of my pain management program with your clinic. I don’t have [redacted] in my possession and did not knowingly take this drug. I was very embarrassed and humiliated.

In lieu of my test result and knowing I didn’t take [redacted] my concerns are the following:

• The lab made an error

or

• The pharmacist where my prescription are dispensed made an error.

In addition to what your clinic prescribes, I am taking 100mg of [redacted] once a day that is prescribed by my general practice physician. My latest refill of [redacted] was dispensed on May 16, 2015, six days prior to my med check with Dr. [redacted] on May 22, 2015.

As I researched [redacted] and [redacted] I found that they both are very similar in their appearance, (see attached) as well as close in the spelling or their name.

I emptied my [redacted] bottle and examined each on to make sure the remaining tablet markings on them clearly identify them as [redacted]. My thought is the pharmacist could have possible included some [redacted] pills thinking they were [redacted].

I now have to see Dr. [redacted] in two weeks for another urine sample. Transportation for me is an issue and another $30.00 copay is as well as it is going to be a financial hardship for me right now.

If you would like to discuss this further with me I can be reached at ###-###-####.

Best Regards,

cc:

Revdex.com

Enclosed: Graphics of [redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I will not accept this claim until I actually receive my refund. They sad they sent it our several months later and I received nothing. Once I actually receive what I am owed I will be satisfied and done with this amazingly rude worthless group! All they had to do was their JOB!

Regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

The issue has been resolved I received a refund.  THANK YOUNG VERY MUCH FOR ALL YOUR HELP!!!

Regards,

[redacted]

Upon review of this patient's account we have found that all charges, payments and adjustments are posted correctly. I have attached a copy of the patient's detailed ledger showing how everything is allocated in our practice management software and all supporting [redacted] EOBs. Patient balance of...

$162.96 is correct however it was not on her March statement because we did not receive the [redacted] remittance until April. We were not able to locate any phone calls from the patient to discuss this balance. We will be reaching out to the patient to discuss any questions and forward copies of any EOBs that they may not have received from [redacted].Please contact me if you have any further questions,[redacted]Business AnalystArizona Pain Specialists

We are unable to discuss the specifics of your care via email in attempts to remain HIPPA compliant.  Our vision is to treat each patient with the same care that we would want for our own mom or dad.We strive to offer safe pain management to all of our patients and encourage & are...

happy to discuss your plan of care in your next office visit.  Our practice does not discriminate, but must follow state and national guidelines for the prescription of controlled narcotic medications.  Thank you for partnering with us in your journey with chronic pain...[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received a statement showing my account has a zero balance, therefore, I  will consider this complaint resolved. I don't understand why it was necessary to go through the Revdex.com to get this action taken, but I am glad that it worked!

Regards,

This company is using bad addresses causing missed appointments as well as possible violation of HIPPA laws. They give you an email confirmation with the link to their address which is the wrong place via maps. Then on the hard copy of the authorization to release medical information they have and OLD address which is now a neurologists office. Any clients of [redacted] ARIZONA PAIN are having their personal medical records sent to an unauthorized facility which violates HIPPA.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I was contacted by Arizona Pain regarding the billing matter and the person was very professional.  Unlike the rude person in billing, she was nice and admitted they were wrong.  It is their policy to verify if a treatment of any kind is covered by insurance and then consult with the patient.  I was refunded the money that I paid so I am very pleased and the issue is resolved.
Their response to Revdex.com regarding their treatment is true.  They are a first-class run operation.  The point I was trying to make regarding treatment is it's largely trial and error.  Go into it expecting multiple different treatments and be pleasantly surprised if something works sooner rather than later.  Most people will get to know the staff well if you know what I mean.  I'm sure the other pain clinics work under the same "let's try this and if that doesn't work we'll try that..." so if it comes down to people and facilities (or wait time), AZ Pain would be hard to beat.

Regards,

Hi [redacted],I understand that you spoke to our billing manager and the situation has been resolved.Be expecting your refund of $357.11 in the next couple of days.Thanks for choosing us as your partner in you journey to be pain free!--Dr. [redacted]

I have had 2 appointments at their North Phoenix location with Dr. [redacted] and both appts I waited 45 mins. The doctor did apologize but this is unacceptable. At the 2nd appt I received a trigger point injection in my foot and 7 hours later could not even walk on it--by the next morning it was fine. The doctor did not say anything about this being a possible side effect and I was not able to find anything on the internet about this type of side effect. At my 2nd appt, physical therapy was ordered and they said I should hear something in a couple of days. Well, on the 4th business day of not hearing anything, I called and they said the orders were sent to the physical therapy location (I chose the PT location). I contacted the PT location directly and they did not have anything from Arizona Pain Specialists. Extremely frustrating!! I am done with this group.

Our signed financial policy reads:

 14. Refunds: Refunds for overpayment or prepayment on cancelled procedures are made only after there has been full insurance reimbursement for all medical services on your account.  Please submit a written refund request and allow four to...

six weeks for your request to be processed.  Send requests to: Arizona Pain Specialists, Attn: [redacted]

We had multiple claims still outstanding from insurance at the time the patient requested the refund and this was explained to him over the phone.  The last claim was paid on 4/29/2014 and the refund check was mailed to him on 5/21/2014.  We will follow up with the patient to make sure he received the check.