Arizona Pipeline

On December 2nd, Arizona Pipeline came to my property to replace the gas line, not at my request but at theirs. They ended up turning on a dormant water source as well as turning on our hose without warning or without permission. That evening when they left I noticed this as both water sources were leaking and called the foreman Mr. Taylor, letting him know our water source hadnt been used in 10 years because its broken as well as the hose not being used for 5 years as the pipeline is broken and we were advised by the water company and Cummings Plumbing that we should not use it until it can be replaced which would cost around $3000.00. Mr Taylor assured me they turned both sources off all the way. When they arrived the next morning to finish the job, I spoke to Mr. Taylor face to face telling him again hes not allowed to use our water and they should have warned us or asked us before they did the first time. He was so dismissive and rude so I called Stacy, the contact who had organized this project and she had Mr. Taylors boss John contact me who was also dismissive. when they left we got no apology and they swore everything was shut off. However, both sources are leaking, I hoped it was just old water in the hose coming out but its been 20 days in the AZ heat, that water would have dried up. I called 2 days ago to get this resolved and I havent heard a word back. they also drove over our latex free hose and cracked it.

Initial Business Response / [redacted] (1000, 8, 2016/07/06) */ Contact Name and Title: [redacted] Area Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @arizonapipeline.com I spoke with the homeowner concerning the driveway approach and have made a couple attempts to make him happyOur job was done correctly, however I usually try to go out of my way to make homeowners who are otherwise unhappy with the work satisfied by going above and beyondI had sent a crew out there to try and please him once more and he was trying to get more out of them then agreed to by myself, so I told my crew to leaveWe then spoke again and agreed to a certain type of work to be doneI was going to send a crew that way as soon as work slowed down for me and I had an extra dayThen I received this complaintMy asphalt crews have completed a few hundred of these driveways this year and so far this is the only complaintI have video of the driveway prior to the work and I think the job after looks a lot betterThis is a public right-of-way and we do all we can to make homeowners satisfied upon completion of workAs I said before, I am still able to accommodate this homeowner if he reaches out to me againAs far as the mailbox goes, I know nothing about that Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been waiting since January to get the approach fixed if you would like to accommodate me please fix approach you guys have my phone number and address to tell you the truth I am tired of calling you guys repeatedly with no response and always some kind of run around just give me a date when you can come and that would be fine thank you for your timeIf you need my contact information let me knowPlease keep in mind I have been waiting for almost months Final Consumer Response / [redacted] (4200, 14, 2016/07/26) */ Good afternoon I have contacted Arizona pipeline and left two messages for the operation manager [redacted] however he has not contacted me backThis is the same thing I've been putting up with since January Final Business Response / [redacted] (4000, 16, 2016/07/27) */ I have read the consumers complaints and at this time I am going to say that I am completely done with the job in that area and will not return to that location for any more workWe have satisfied all Town permit requirementsI have had no complaints from the town about workmanshipI have had no complaints from our customer, Southwest Gas, whom we are contracted to do work withThe only complaint I have is from this homeownerI do not know if he has personal issues with Arizona Pipeline because of family members working for us before and no longer working hereI am not sure what the issues areI have photos of the driveway prior to the start of the job and it was cracked in numerous locationsThe repair that we performed on the line made it look better than the original drivewayQuite frankly, I think my paving crew went out of their way to try and make this customer happy by doing more than they needed to do I have tried working with this customer by sending my paving crew out twice to come to a resolutionThe first time he had attitude with my paving crew so I told them to leaveThe second time they went out there he was wanting my guys to put in a brand new driveway and I told them no At this time my response is the work is done and I will not be doing anything moreIf you would like to see photos of the job, please let me know and I will be happy to provide themThanks

Initial Business Response /* (1000, 8, 2016/07/06) */
Contact Name and Title: [redacted] Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@arizonapipeline.com
I spoke with the homeowner concerning the driveway approach and have made a couple attempts to make him happy. Our job...

was done correctly, however I usually try to go out of my way to make homeowners who are otherwise unhappy with the work satisfied by going above and beyond. I had sent a crew out there to try and please him once more and he was trying to get more out of them then agreed to by myself, so I told my crew to leave. We then spoke again and agreed to a certain type of work to be done. I was going to send a crew that way as soon as work slowed down for me and I had an extra day. Then I received this complaint. My asphalt crews have completed a few hundred of these driveways this year and so far this is the only complaint. I have video of the driveway prior to the work and I think the job after looks a lot better. This is a public right-of-way and we do all we can to make homeowners satisfied upon completion of work. As I said before, I am still able to accommodate this homeowner if he reaches out to me again. As far as the mailbox goes, I know nothing about that.
Initial Consumer Rebuttal /* (3000, 10, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been waiting since January to get the approach fixed if you would like to accommodate me please fix approach you guys have my phone number and address to tell you the truth I am tired of calling you guys repeatedly with no response and always some kind of run around just give me a date when you can come and that would be fine thank you for your time. If you need my contact information let me know. Please keep in mind I have been waiting for almost 8 months
Final Consumer Response /* (4200, 14, 2016/07/26) */
Good afternoon I have contacted Arizona pipeline and left two messages for the operation manager [redacted] however he has not contacted me back. This is the same thing I've been putting up with since January
Final Business Response /* (4000, 16, 2016/07/27) */
I have read the consumers complaints and at this time I am going to say that I am completely done with the job in that area and will not return to that location for any more work. We have satisfied all Town permit requirements. I have had no complaints from the town about workmanship. I have had no complaints from our customer, Southwest Gas, whom we are contracted to do work with. The only complaint I have is from this homeowner. I do not know if he has personal issues with Arizona Pipeline because of family members working for us before and no longer working here. I am not sure what the issues are. I have photos of the driveway prior to the start of the job and it was cracked in numerous locations. The repair that we performed on the line made it look better than the original driveway. Quite frankly, I think my paving crew went out of their way to try and make this customer happy by doing more than they needed to do.
I have tried working with this customer by sending my paving crew out twice to come to a resolution. The first time he had attitude with my paving crew so I told them to leave. The second time they went out there he was wanting my guys to put in a brand new driveway and I told them no.
At this time my response is the work is done and I will not be doing anything more. If you would like to see photos of the job, please let me know and I will be happy to provide them. Thanks