Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did speak with someone from APS who provided the same level of explanation of APA policies I'd received prior to my complaintShe did not address my request for a refund of the deposit and reconnection fees nor offer additional insight on how best to proceedI am in no better position now than when I beganI don't see how a resolution was achieved Regards, [redacted] ***
January 2, Revdex.com [redacted] Phoenix, AZ [redacted] Re: Complaint ID No [redacted] / [redacted] Dear Dispute Resolution Consultant: I have received your letter dated December 29, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI spoke with Ms [redacted] on January 2, and she explained to me that a gentleman by the name of [redacted] from “APS” would contact her by telephone requesting to speak with a [redacted] Ms [redacted] stated she found this frustrating as this individual would contact her prior to 8:AM at timesI asked Ms [redacted] if this individual would provide any other information other than that he was calling on behalf of “APS”Ms [redacted] stated he would attempt to provide her a telephone number to contact him at but he would say the telephone number so quickly that she was unable to write it downHowever, she stated she knows it was a toll free number that began with *** I advised Ms [redacted] that I investigated her telephone number and found that it is not associated with any of our customersFurthermore, I explained to her that APS does not have a toll free number that begins with ***Therefore, I stated my belief that the individual calling her is not affiliated with Arizona Public Service (APS) and may be with another company that utilizes the acronym “APS”I encouraged Ms [redacted] to ask additional questions should that individual contact her again to determine which company he is calling on behalf of Again, thank you for the opportunity to address Ms [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####Sincerely, [redacted] APS Consumer Advocate Cc: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my problem, APS thinks they are not liable for a failure of APS equipment that results in my family and I powerless during any high winds and storms It' a shame I don't have the option to change providers due to the failed service they provide at a premium price Regards, [redacted] ***
Dear Dispute Resolution Consultant: I have received your letter dated October 16, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI have investigated Mr [redacted] ’s concerns and have found that APS received a partial customer application to install a solar photovoltaic (PV) system at his residence on June 2, The remaining documents required as part of Mr [redacted] ’s customer application were received on August 20, and approved by APS on August 25, Typically, once a customer application has been approved the customer will work with their solar installer to submit an interconnection applicationThe interconnection application is an in depth application that shows the design of the PV system and how it will interconnect to the grid in addition to other technical details pertaining to the PV systemAPS recommends customers and installers not begin installing the PV system until the interconnection application has been approved by APSThis is in an effort to avoid installers having to make changes to an already installed PV system In addition to the customer application and interconnection application, APS requires other necessary documents including a city/county clearance and an installer checklist before an APS inspection can be performed on the customer’s PV systemAs of October 20, 2014, APS has reviewed and approved all but one documentAPS declined the installer checklist document as it was not completed correctlyAPS notified Mr [redacted] ’s installer of the corrections required and as of today, the corrected installer checklist has not been receivedI spoke with Mr [redacted] on October 22, and advised him of the corrected document needed before APS can inspect his PV system and authorize it to become operationalMr [redacted] stated he will contact his solar installer and encourage them to submit the corrected installer checklist as soon as possibleAgain, thank you for the opportunity to address Mr [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####Sincerely, [redacted] APS Consumer Advocate Cc: [redacted]
I have received your letter dated October 7, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI have investigated Mr [redacted] ’s concerns and found an individual by the name of [redacted] contacted APS on June 16, and requested to connect electric service in his name at [redacted] in PhoenixAPS performed a credit check and advised Mr [redacted] a deposit was not requiredAPS connected electric service in Mr [redacted] ’s name on June 18, and the service remained on in his name until the previous customer advised APS the electric service was removed from his name in errorTherefore, APS placed the electric service back into the previous customer’s name and mailed Mr [redacted] a final bill in the amount of $Unfortunately, the final bill was returned to APS from the post officeHowever, the final bill was paid in full on October 7, At APS, we do not wish to affect our customers’ good credit rating unjustlyI have contacted [redacted] , [redacted] , [redacted] and [redacted] and have asked them to update their records by removing the APS entry from Mr [redacted] ’s credit reportPlease keep in mind it typically takes to days to reflect this changeIn the meantime, Mr [redacted] can use this letter as proof to all lenders the APS entry on his credit report is being removed I called Mr [redacted] on October 7, to discuss his concerns and left a messageIf Mr [redacted] has any questions he may contact me directly at ###-###-####Again, thank you for the opportunity to address Mr [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me at the telephone number listed aboveSincerely, [redacted] APS Rate & Regulatory Advisor
I have received your letter dated September 19, regarding the complaint from [redacted] and appreciate the opportunity to respond At APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it I have investigated Mr***’s concerns and have found that he established electric service to his property located at [redacted] on November 22, In August 2014, APS inspected the meter providing service to Mr***’s property and a neighboring propertyAPS found the meter providing service to Mr***’s property was truly providing service to the neighboring property and vice versaTherefore, APS made the appropriate adjustments and notified the appropriate department within APS to correct Mr***’s and the neighboring property’s billing On September 11, 2014, APS completed the corrections to Mr***’s billingAlthough the switched meters had occurred from the time Mr [redacted] established service, APS only corrected his billing for the prior months as a courtesy to Mr***This correction resulted in additional charges to Mr [redacted] in the amount of $Additionally, APS has placed a collection hold on the ***ount allowing Mr [redacted] until September 29, to pay the rebilled charges I contacted Mr [redacted] on September 25, to discuss his concerns and he requested I contact him again on October 1, as that is when he returns home from out of townI will be happy to contact Mr [redacted] again on October 1, to discuss his concerns Again, thank you for the opportunity to address Mr***’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at (***) ***-*** Sincerely, [redacted] APS Consumer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did speak with someone from APS who provided the same level of explanation of APA policies I'd received prior to my complaintShe did not address my request for a refund of the deposit and reconnection fees nor offer additional insight on how best to proceedI am in no better position now than when I beganI don't see how a resolution was achieved Regards, [redacted] ***
January 2, Revdex.com [redacted] Phoenix, AZ [redacted] Re: Complaint ID No [redacted] / [redacted] Dear Dispute Resolution Consultant: I have received your letter dated December 29, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI spoke with Ms [redacted] on January 2, and she explained to me that a gentleman by the name of [redacted] from “APS” would contact her by telephone requesting to speak with a [redacted] Ms [redacted] stated she found this frustrating as this individual would contact her prior to 8:AM at timesI asked Ms [redacted] if this individual would provide any other information other than that he was calling on behalf of “APS”Ms [redacted] stated he would attempt to provide her a telephone number to contact him at but he would say the telephone number so quickly that she was unable to write it downHowever, she stated she knows it was a toll free number that began with *** I advised Ms [redacted] that I investigated her telephone number and found that it is not associated with any of our customersFurthermore, I explained to her that APS does not have a toll free number that begins with ***Therefore, I stated my belief that the individual calling her is not affiliated with Arizona Public Service (APS) and may be with another company that utilizes the acronym “APS”I encouraged Ms [redacted] to ask additional questions should that individual contact her again to determine which company he is calling on behalf of Again, thank you for the opportunity to address Ms [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####Sincerely, [redacted] APS Consumer Advocate Cc: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my problem, APS thinks they are not liable for a failure of APS equipment that results in my family and I powerless during any high winds and storms It' a shame I don't have the option to change providers due to the failed service they provide at a premium price Regards, [redacted] ***
Dear Dispute Resolution Consultant: I have received your letter dated October 16, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI have investigated Mr [redacted] ’s concerns and have found that APS received a partial customer application to install a solar photovoltaic (PV) system at his residence on June 2, The remaining documents required as part of Mr [redacted] ’s customer application were received on August 20, and approved by APS on August 25, Typically, once a customer application has been approved the customer will work with their solar installer to submit an interconnection applicationThe interconnection application is an in depth application that shows the design of the PV system and how it will interconnect to the grid in addition to other technical details pertaining to the PV systemAPS recommends customers and installers not begin installing the PV system until the interconnection application has been approved by APSThis is in an effort to avoid installers having to make changes to an already installed PV system In addition to the customer application and interconnection application, APS requires other necessary documents including a city/county clearance and an installer checklist before an APS inspection can be performed on the customer’s PV systemAs of October 20, 2014, APS has reviewed and approved all but one documentAPS declined the installer checklist document as it was not completed correctlyAPS notified Mr [redacted] ’s installer of the corrections required and as of today, the corrected installer checklist has not been receivedI spoke with Mr [redacted] on October 22, and advised him of the corrected document needed before APS can inspect his PV system and authorize it to become operationalMr [redacted] stated he will contact his solar installer and encourage them to submit the corrected installer checklist as soon as possibleAgain, thank you for the opportunity to address Mr [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####Sincerely, [redacted] APS Consumer Advocate Cc: [redacted]
I have received your letter dated October 7, regarding the complaint from [redacted] and appreciate the opportunity to respondAt APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve itI have investigated Mr [redacted] ’s concerns and found an individual by the name of [redacted] contacted APS on June 16, and requested to connect electric service in his name at [redacted] in PhoenixAPS performed a credit check and advised Mr [redacted] a deposit was not requiredAPS connected electric service in Mr [redacted] ’s name on June 18, and the service remained on in his name until the previous customer advised APS the electric service was removed from his name in errorTherefore, APS placed the electric service back into the previous customer’s name and mailed Mr [redacted] a final bill in the amount of $Unfortunately, the final bill was returned to APS from the post officeHowever, the final bill was paid in full on October 7, At APS, we do not wish to affect our customers’ good credit rating unjustlyI have contacted [redacted] , [redacted] , [redacted] and [redacted] and have asked them to update their records by removing the APS entry from Mr [redacted] ’s credit reportPlease keep in mind it typically takes to days to reflect this changeIn the meantime, Mr [redacted] can use this letter as proof to all lenders the APS entry on his credit report is being removed I called Mr [redacted] on October 7, to discuss his concerns and left a messageIf Mr [redacted] has any questions he may contact me directly at ###-###-####Again, thank you for the opportunity to address Mr [redacted] ’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me at the telephone number listed aboveSincerely, [redacted] APS Rate & Regulatory Advisor
I have received your letter dated September 19, regarding the complaint from [redacted] and appreciate the opportunity to respond At APS, we care about our customers and we value our relationship with themBeing able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it I have investigated Mr***’s concerns and have found that he established electric service to his property located at [redacted] on November 22, In August 2014, APS inspected the meter providing service to Mr***’s property and a neighboring propertyAPS found the meter providing service to Mr***’s property was truly providing service to the neighboring property and vice versaTherefore, APS made the appropriate adjustments and notified the appropriate department within APS to correct Mr***’s and the neighboring property’s billing On September 11, 2014, APS completed the corrections to Mr***’s billingAlthough the switched meters had occurred from the time Mr [redacted] established service, APS only corrected his billing for the prior months as a courtesy to Mr***This correction resulted in additional charges to Mr [redacted] in the amount of $Additionally, APS has placed a collection hold on the ***ount allowing Mr [redacted] until September 29, to pay the rebilled charges I contacted Mr [redacted] on September 25, to discuss his concerns and he requested I contact him again on October 1, as that is when he returns home from out of townI will be happy to contact Mr [redacted] again on October 1, to discuss his concerns Again, thank you for the opportunity to address Mr***’s concernsShould you have any questions or if I may be of further assistance, please feel free to contact me directly at (***) ***-*** Sincerely, [redacted] APS Consumer Advocate