Arizona Public Service

Dear Sir or Madam, Please see the attached letter for APS's full response. Thank You, Traci D[redacted] APS Consumer Advocate

August 18, 2015Revdex.com[redacted]
[redacted] Attn:  Dispute Resolution Consultant Re:     Complaint ID No. [redacted] / [redacted] Dear Sir or Madam: I have received your letter dated August 12, 2015 regarding the complaint...

from [redacted] and appreciate the opportunity to respond. At APS, we care about our customers and we value our relationship with them. Being able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it. I have investigated [redacted]’ concerns and have found that Stacie [redacted] established electric service solely in her name at [redacted] on December 14, 2012. On July 30, 2015, Mrs. [redacted] called APS to verify the amount to reconnect the electric service to her home as it was just disconnected for non-payment for the delinquent balance of $285.21. Mrs. [redacted] also provided APS permission to speak with her husband [redacted] on her behalf regarding their APS account. APS documented her account with this information and agreed to accept a payment of $100.00 prior to reconnecting the service and a payment of $228.19 the next day July 31, 2015. APS advised Mr. [redacted] to call APS with the confirmation number after the $100 payment is paid towards the account. Ms. [redacted] called APS on July 30, 2015 and provided confirmation for her $100.00 payment she paid towards her account. APS performed an internal investigation and found that her husband owed an outstanding balance of $1,273.42 from a previous residence. APS explained to Ms. [redacted] that in order to establish the service Mr. [redacted] unpaid balance will need to be paid prior to reconnecting the electric service. Mr. [redacted] then asked APS if they would reconnect the service and then discuss the unpaid balance. APS advised him that they have the option of paying the unpaid balance or they can add Mr. [redacted] to Mrs. [redacted] APS account and see what payment arrangements may be available. Therefore, APS received Mr. [redacted] and Mrs. [redacted] consent to add him to the account as a joint account holder. APS mailed a letter on July 31, 2015 to Mr. [redacted] and Mrs. [redacted] residence, explaining to them adding Mr. [redacted] to the account makes them both equally responsible for the total amount of the current and future APS bills. An APS Credit Agreement letter was mailed to Mr. [redacted] and Mrs. [redacted] residence on August 1, 2015 confirming the payment arrangement. Total agreement amount: $2,029.79. Due Date      Amount        Due Date      Amount        Due Date      Amount08/03/2015  $228.19       08/17/2015  $387.00       09/01/2015  $387.0009/15/2015  $390.45       10/01/2015  $212.00       10/15/2015  $212.0011/02/2015  $213.15 I spoke with Mr. [redacted] briefly on August 18, 2015 to discuss his concerns. Mr. [redacted] advised he was unavailable to discuss any concerns at this time. I provided Mr. [redacted] my direct telephone number for him to contact me at his earliest convenience. Thank you for the opportunity to address Mrs. [redacted] concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me at ([redacted]. Sincerely,[redacted]APS Consumer AdvocateCc:     [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Khiry T[redacted]

Dear Sir or Madam,  Please see the attached letter for APS's full response. Thank You, Traci D[redacted] APS Consumer Advocate

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attn: Dispute Resolution Consultant Re: Complaint ID No. [redacted] / [redacted]  Dear Dispute Resolution Consultant: I have received your letter dated August 13, 2015 regarding the complaint from [redacted] and appreciate the opportunity to respond. At APS, we...

care about our customers and we value our relationship with them. Being able to the resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it. As you may know, APS is a regulated utility and is bound by the rules and regulations approved by the Arizona Corporation Commission (ACC). Through these rules and regulations, we have established deposit guidelines that are uniform and fair to all customers. These regulations state that APS may require a customer to establish or reestablish a security deposit if the account becomes delinquent in the payment of two or more bills within a 12 month period. It is important to note that residential security deposits are calculated based on two times the average bill in the previous 12 months and returned to customers once the account has had 12 months of service with no more than two late payments. I have investigated Mr. [redacted]’s concerns and have found that the electric service was established solely in the name of [redacted] at [redacted] in [redacted] on March 27, 2015. Ms. [redacted] was not required to pay a security deposit to establish the service. My investigation found that on June 9, 2015, a letter was mailed to Ms. [redacted]’s residence encouraging her to keep the APS account current in order to avoid the need for a security deposit as she had two delinquent payments in the previous four months. Unfortunately, APS received another delinquent payment in July 2015. Therefore, a letter was mailed to Ms. [redacted]’s residence on July 9, 2015 informing her that due to another delinquency on her account, a security deposit of $300.00 was required and due  on July 23, 2015. Ms. [redacted] failed to pay the security deposit so APS delivered a door hanger notice to her residence on August 3, 2015. The door hanger notice stated APS’s intent to disconnect service for non-payment if the deposit was not immediately paid. Once again, no payment was received so APS disconnected the service for non-payment of the deposit on August 6, 2015. Later that day, Ms. [redacted] called APS to reconnect the service and was advised that payment of her delinquent balance in addition to the security deposit was required to reconnect the service. However in the spirit of customer service, APS agreed to accept a partial payment of the deposit and establish a payment arrangement on the remaining deposit and delinquent balance to reconnect the service. APS received the partial payment of the security deposit and reconnected the electric service that same day. Ms. [redacted] called APS multiple times to revise her payment arrangements as she was unable to honor the previous payment arrangement. APS extended the payment arrangements for Ms. [redacted] on three different occasions. APS then denied her fourth request to extend her payment arrangement further  On August 13, 2015, Ms. [redacted] and Mr. [redacted] contacted APS and spoke with a supervisor to request another extension on their payment arrangement. In the spirit of customer service, the APS supervisor agreed to modify the payment arrangement once more.   I spoke with Mr. [redacted] regarding his concerns with the payment arrangement on August 19, 2015. He advised me that he was satisfied with the payment arrangement he and Ms. [redacted] had been given on by the APS supervisor. I let him know that at APS we value our customers and their needs and are willing to work them by establishing payment arrangements. However, it is important that the promised payment arrangement is kept in order to continue providing him and Ms. [redacted] payment arrangements in the future.  Mr. [redacted] thanked me for taking the time to call him and listen to his concerns. Again, thank you for opportunity to address Mr. [redacted]’s concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####. Sincerely,[redacted]APS Consumer AdvocateCc:     [redacted]

Dear Dispute Resolution Consultant: I have received your letter dated October 17, 2014 regarding the complaint from [redacted] and appreciate the opportunity to respond. At APS, we care about our customers and we value our relationship with them. Being able to resolve customer issues...

amicably is our goal and when any problem arises, we work hard to resolve it. APS differs from many other businesses in that our product is consumed before it is purchased. It is important, in an effort to keep operating costs to a minimum, that payment is received as quickly as possible. Although the bill provides a past due date that is roughly 10 days after receipt, the bill is not considered delinquent until 25 days after the bill produces. Once a bill passes the 25th day without payment, we begin the collection process and late charges are assessed. If the account bills the following month with a delinquent balance still owing, a shut off notice will either print on the bill or be mailed separately to the residence. The shut off notice advises the customer that the delinquent balance must be paid by the shut off date or the service will be subject to disconnection for non-payment. This notice also encourages customers to contact APS and establish a payment arrangement if additional time is needed to pay to avoid disconnection.  As you may know, APS is a regulated utility and is bound by the rules and regulations approved by the [redacted] ([redacted]). Through these rules and regulations, we have established deposit guidelines that are uniform and fair to all customers. These regulations state that APS may require a customer to establish or reestablish a security deposit if the service is disconnected for non-payment. It is important to note that security deposits are returned to residential customers once the account has had 12 months of service with no more than two late payments.   I have investigated Mr. [redacted] concerns and have found that he established electric service solely in his name at [redacted] in [redacted] on November 27, 2013. APS did not require a security deposit from Mr. [redacted] at the time he established the service.  On March 4, 2014, a letter was mailed to Mr. [redacted] residence encouraging him to keep the account current in order to avoid the need for a security deposit as he had two delinquent payments on the account. Unfortunately, APS received another delinquent payment in September 2014. Therefore, a second letter was mailed to Mr. [redacted] residence on October 1, 2014 informing him that due to another delinquency on his account, a security deposit of $460.00 was required and due on October 15, 2014. On October 14, 2014, a third party contacted APS to inquire about Mr. [redacted] account and was advised APS would need to speak to the customer of record in order to discuss the account. A deposit payment was not received so APS delivered a door hanger notice to Mr. [redacted] residence on October 17, 2014. The door hanger notice stated APS’s intent to disconnect service for non-payment if the deposit was not immediately paid.  Mr. [redacted] contacted APS on October 17, 2014 to inquire about the door hanger notice. APS advised Mr. [redacted] the door hanger was delivered to his residence due to the deposit payment not being received. APS further explained to Mr. [redacted] that the deposit is required to secure his account due to the multiple delinquencies on his account. In the spirit of customer service, APS offered to waive the deposit requirement on the condition the account remain current. Mr. [redacted] accepted APS’s offer.I contacted [redacted] on October 22, 2014 and offered to discuss his concerns. Mr. [redacted] indicated his concerns have been resolved and he has no further questions for APS. Again, thank you for the opportunity to address Mr. [redacted] concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at ###-###-####. Sincerely,  [redacted]APS Consumer Advocate  Cc:     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  First of all, An APS representative did contact me and left a message on my voicemail. When I returned her call she had just stepped out of the office and, I believe it may have been her assistant, did in fact inquire as to whether or not I received the check in the mail yet. When I told her "no I haven't" she took the steps needed to get me the money that very day. For this I am very grateful. I also inquired of this very nice lady, [redacted] I believe, if steps would be made by the corporate heads to re-address APS policies and possibly even take steps to change them. She did not believe so. Also in the response letter I read from the Revdex.com it states that they do except other forms of payment and not JUST cash. If you walk into the APS store in Downtown Glendale and try to pay with anything but cash, they will refuse you. Also I stated in my first complaint about my past due amount which I did pay. And if you look at my payment history will you see that my bill was payed on time for the majority of the time the account was active (power was on). So since I was a good customer I don't appreciate being attacked in the response letter. At least that's how I felt when I read it. Cash only at the Downtown Glendale branch. They do however take other forms of payments on line or over the phone but just try to pay with a check or card in person at that branch. I pay cash so I don't understand why I was put through this bloody nightmare. Just refund me in cash. If I pay with card then put the money back on my card. If I pay with a check then write me a check. Correct me if I'm wrong but this is the way businesses are run. But thank you once more to [redacted]. Just one more detail. I paid $285 deposit, Not $265. I understand $20 was for some kind of one time payment of a turn on fee or something to that nature and [redacted] was kind enough to waive that for me. Just get the corporate heads to re-look at they're policies concerning this matter. And make sure they read my entire first complaint as well as this follow up response both from me and from the company and it won't matter whether or not they change policy, it will be enough to satisfy my complaint just knowing that they looked into it. Thank you for this opportunity to convey my complaint. [redacted]

I have received your letter dated September 19, 2014 regarding the complaint from [redacted] and appreciate the opportunity to respond.
 
At APS, we care about our customers and we value our relationship with them. Being able to resolve customer issues amicably is our goal and when any...

problem arises, we work hard to resolve it.
 
I have investigated Mr. [redacted]’s concerns and have found that he established electric service to his property located at [redacted] on November 22, 2011. In August 2014, APS inspected the meter providing service to Mr. [redacted]’s property and a neighboring property. APS found the meter providing service to Mr. [redacted]’s property was truly providing service to the neighboring property and vice versa. Therefore, APS made the appropriate adjustments and notified the appropriate department within APS to correct Mr. [redacted]’s and the neighboring property’s billing.
 
On September 11, 2014, APS completed the corrections to Mr. [redacted]’s billing. Although the switched meters had occurred from the time Mr. [redacted] established service, APS only corrected his billing for the prior 12 months as a courtesy to Mr. [redacted]. This correction resulted in additional charges to Mr. [redacted] in the amount of $890.03. Additionally, APS has placed a collection hold on the [redacted]ount allowing Mr. [redacted] until September 29, 2015 to pay the rebilled charges.
 
I contacted Mr. [redacted] on September 25, 2014 to discuss his concerns and he requested I contact him again on October 1, 2014 as that is when he returns home from out of town. I will be happy to contact Mr. [redacted] again on October 1, 2014 to discuss his concerns.
 
Again, thank you for the opportunity to address Mr. [redacted]’s concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at ([redacted].
 
Sincerely,
 
[redacted]
APS Consumer Advocate

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to take the delinquency off my credit report, not just state it as paid in full but complete removal and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have read aps response and in reading it no we never received any door hanger notice,and hello from the hard working self employed American family going through some hard business times.I just want to say now in the end aps you get your money yes .So your guidelines with your customers is garbage were all individuals in different situations and to have the first people you speak with for understanding tell you no when your doing everything you can for your family,I hope you guys don't continue this and I did appreciate the call back would have been nice if you would have clarified you were with aps when I received the call was under the impression I was speaking with the Revdex.com again.
[redacted]
P.s. after being transferred the lady I spoke with  who helped me with my arrangement thank you sincerely .The [redacted] family

I have received your letter dated August 4, 2015 regarding the concerns from Mike [redacted] and appreciate the opportunity to respond.At APS, we care about our customers and we value our relationship with them. Being able to resolve customer issues amicably is our goal and when any problem...

arises, we work hard to resolve it.APS is a regulated utility and is bound by rules and regulations set forth by the Arizona Corporation Commission (ACC). Through these rules and regulations, we haveestablished security deposit guidelines, which are uniform and fair to all customers. These regulations state that APS may require a security deposit prior to the customerestablishing electric service.I have investigated Mr. [redacted]' concerns and have found that he established electric service solely in his name at [redacted] in Phoenix on July 13, 2015. APS required a security deposit of $190.00 be paid prior to connection of service. Although it is not our practice to make payment arrangements on security deposits, APS agreed to accept an initial payment of $95.00 to establish electric service to the residence and advised Mr. [redacted] the remaining deposit will be required in approximately two weeks. APS advised him that a letter would be mailed to confirm the due date of the remaining deposit. On July 13, 2015, APS mailed Mr. [redacted] a letter advising him the remaining deposit was due on July 27, 2015.Mr. [redacted] failed to pay the remaining security deposit due so APS delivered a door hanger to the residence on July 29, 2015. The door hanger notice stated APS's intent to disconnect service for non-payment if the remaining security deposit was not immediately paid. Once again, no payment was received so APS disconnected the service for non-payment on August 3, 2015. Mr. [redacted] paid the remaining security deposit of $95.00 on August 3, 2015 and APS reconnected the service on that same day.As a result of Mr. [redacted]' compliant to the Revdex.com (Revdex.com) on August 4, 2015 regarding the electric service being disconnected for non-payment, I spoke with Mr. [redacted] on August 7, 2015 to discuss his concerns. Mr. [redacted] provided verbal permission for me to speak with his wife, [redacted], regarding their concerns. Mrs. [redacted] advised me that she was under the impression her husband had paid the deposit in full at the time he requested electric service. I explained to her that it was not a practice of APS to accept a partial payment on the deposit however, it was agreed with the understanding that the remaining deposit would be paid in two weeks of the initial payment. I advised Mrs. [redacted] that APS mailed a letter on July 13, 2015 confirming the deposit amount owing as well as the due date to avoid an interruption of service. Mrs. [redacted] advised me she was unaware Mr. [redacted] had made a partial payment and would discuss the circumstances surrounding the event with him. Mrs. [redacted] advised me has no further concerns with APS and was appreciative of the information I provided. Again thank you for the opportunity to address Mr. [redacted]' concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me at the telephone number ###-###-####

October 23, 2015
 
 
 
[redacted]
*
[redacted]
*
[redacted]
 
 
Dear
Sir or Madam:
 
I
have received...

your letter dated October 19, 2015 regarding the complaint from
[redacted] and appreciate the opportunity to respond.
 
At APS, we care
about our customers and we value our relationship with them. Being able to
resolve customer issues amicably is our goal and when any problem arises, we
work hard to resolve it.
 
APS differs from
many other businesses in that our product is consumed before it is purchased.
It is important, in an effort to keep operating costs to a minimum, that
payment is received as quickly as possible. Although the bill provides a past
due date that is roughly 10 days after receipt, the bill is not considered
delinquent until 25 days after the bill produces. Once a bill passes the 25th
day without payment, the collection process begins and late charges are
assessed. If the account bills the following month with a delinquent balance
still owing, a shut off notice will either print on the bill or be mailed
separately to the residence. The shut off notice advises the customer that the
delinquent balance must be paid by the shut off date or the service will be
subject to disconnection for non-payment. This notice also encourages customers
to contact APS and establish a payment arrangement if additional time is needed
to pay to avoid disconnection.
 
I
have investigated Ms. [redacted] concerns and have found that she established
electric service to her home located at [redacted] on May 6, 2014. On October 7, 2015, APS mailed Ms. [redacted] her October
monthly bill. The bill included a shut off notice. The notice advised her the
delinquent balance of $405.73 needed to be paid by October 16, 2015 or the
electricity would be disconnected for non-payment. On October 19, 2015, Ms.
[redacted] called APS and requested to establish a payment arrangement on her
delinquent balance. APS extended a payment arrangement to Ms. [redacted] allowing her to pay the delinquent balance of $412.56
on November 2, 2015.
 
An APS Credit Agreement
letter was mailed to Ms. [redacted] residence on October 20, 2015 confirming the
payment arrangement on the account.
I called Ms.
[redacted] on October 21, 2015 to discuss her concerns and left a message for her.
At this time, she has not returned my call. I will be happy to discuss her
concerns if she would like to contact me at [redacted]
 
Again, thank you
for the opportunity to address Ms. [redacted] concerns. Should you have any
questions or if I may be of further assistance, please feel free to contact me
at the telephone number listed above.
 
 
Sincerely,
 
 
 
[redacted]
APS
Consumer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did speak with someone from APS who provided the same level of explanation of APA policies I'd received prior to my complaint. She did not address my request for a refund of the deposit and reconnection fees nor offer additional insight on how best to proceed. I am in no better position now than when I began. I don't see how a resolution was achieved.
Regards,
[redacted]

Tracy from APS called May 9, 2017. Spoke to her in great length and detail regarding the account. Could not explain billing discrepancies and even stated...

during the conversation can not tell if billing amount has been systematically or manually adjusted[redacted] stated she will call me back July 10, 2017 to review billing statements again. This is unacceptable  after reviewing all the information privided by the APS representative [redacted] the billing amounts have discrepancies. I will contact [redacted]y to see if I can make an appointment in person to discuss the matter and get some resolve. The telephone conversations are not effective.

aps January 6, 2015 Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4585 Attn: Dispute Resolution Consultant Re: Complaint ID No. [redacted] / [redacted] Dear Sir or Madam: I have received your letter dated October 26, 2015 regarding the complaint from Mr. [redacted] and appreciate the opportunity to respond. At APS, we care about our customers and we value our relationship with them. Being able to resolve customer issues amicably is our goal and when any problem arises, we work hard to resolve it. APS differs from many other businesses in that our product is consumed before it is purchased. It is important, in an effort to keep operating costs to a minimum, that payment is received as quickly as possible. Although the bill provides a past due date that is roughly 10 days after receipt, the bill is not considered delinquent until 25 days after the bill produces. Once a bill passes the 25th day without payment, we begin the collection process and late charges are assessed. If the account bills the following month with a delinquent balance still owing, a shut off notice prints on the bill. The shut off notice advises the customer that the delinquent balance must be paid by the shut off date or the service will be subject to disconnection for non-payment. This notice also encourages customers to contact APS and establish a payment arrangement if additional time is needed to pay to avoid disconnection. I have investigated Mr. [redacted] concerns and have found that he established electric service to his home located at [redacted] on March 25, 2013. On December 1, 2015, APS mailed Mr. [redacted] his December monthly bill in the amount of $335.95. The bill included a shut off notice advising him the delinquent balance of $210.67 needed to be paid by December 10, 2015 or the electricity would be disconnected for non-payment. Mr. [redacted] called APS on December 10, 2015 and established a payment arrangement to pay the delinquent balance on December 28, 2015. APS did not receive a payment as previously promised and the electric service was disconnected for non-payment on December 30, 2015. Mr. [redacted] called APS that day to have his service reconnected. APS advised him that once the delinquent balance was . paid then his service would be reconnected. At that time, Mr. [redacted] requested that APS waive his service re-establishment charge. APS declined his request and advised him that the charge will be billed as it is a valid fee approved by the Arizona Corporation Commission. Mr. [redacted] paid the delinquent balance and his service was reconnected that same day. I called Mr. [redacted] on January 6, 2015 and left a message to please call me to further discuss his concerns. I will be happy to discuss Mr. [redacted] concerns if he would like to contact me at [redacted] Again, thank you for the opportunity to address Mr. [redacted] concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at the telephone number listed above. Sincerely,    Traci D[redacted] APS Consumer Advocate Cc:       [redacted]

Dear Sir or Madam:I apologize for any confusion in regards to my response to Mr. Eades complaint.  As I was unable to provide my complete response via this application on January 6, 2016 due to the character limit, I sent a copy of my complete response to Mr. Eades through...

the U.S. Postal Service.     Thank you for the opportunity to address Mr. Eades concerns. Should you have any questions or if I may be of further assistance, please feel free to contact me directly at (602) 250-2280. Sincerely, Traci DeanAPS Consumer Advocate

October 29, 2015Revdex.com
[redacted]
Attn:  Dispute Resolution Consultant
Re:     Complaint ID No. [redacted] / Danielle
F[redacted]
Dear Sir or
Madam:
I have received
your letter dated...

October 26, 2015 regarding the concerns from Danielle F[redacted]
and appreciate the opportunity to respond.
At APS, we care
about our customers and we value our relationship with them. Being able to
resolve customer issues amicably is our goal and when any problem arises, we
work hard to resolve it.
I have
investigated Ms. F[redacted]’s concerns and have found that she established
electric service at [redacted] on January 31, 2013.
The service remained on in Ms. F[redacted]’s name until May 16, 2014 when she
requested to disconnect the service and a final balance of $192.47 was left on
the account.
On June 3, 2014
and on July 3, 2014, APS mailed a letter to Ms. F[redacted] encouraging her to pay
the final balance of $192.47 to prevent further collection activity. Both
letters mailed to Ms. F[redacted] advised her that non-payment of the final balance
would result in notification to the credit bureaus. Unfortunately, the letters
along with the final bill mailed Ms. F[redacted] were returned by the [redacted] As the final balance remained unpaid, APS appropriately reported the
delinquency to the credit bureaus.
I spoke with Ms.
F[redacted] on October 29, 2015 and she advised me that she recently paid her
outstanding balance of $192.47 in full. She explained to me that it was an
oversight on her part that she failed to pay her final bill. I advised Ms. F[redacted]
that my investigation found that the final bill along with the letters mailed
to her regarding her unpaid final balance were all returned by the US Postal
Service. Therefore, I agreed to remove the APS entry from her credit report
once APS received her payment. Ms. F[redacted] was happy to hear this.
At APS, we do not wish to affect our
customers’ credit rating unjustly and we do not wish to be punitive in our
credit bureau reporting.
Again, thank you for the opportunity to
address Ms. F[redacted]’s concerns. Should you have any questions or if I may be of
further assistance, please feel free to contact me directly at ###-###-####.
Sincerely,
Elizabeth M[redacted]
APS Consumer Advocate Sr.Cc:     Danielle
F[redacted]

APS's response has been submitted via email to: [email protected] and by U.S. mail. Due to the change in the application APS's response does not fit into the 2000 character
limit.Again, thank you for the opportunity to
address Mr. [redacted] concerns. Should you have any questions or if I...

may be of
further assistance, please feel free to contact me directly at the telephone
number listed above.
Sincerely, Traci D[redacted]APS Consumer Advocate

Dear
Sir or Madam:
 
I
have attached a copy of APS’s response to Sarah B[redacted] concerns for your
review.
 
Please
let me know if you have any questions.
 
Thank
you,
 
Elizabeth
M[redacted]
APS
Consumer Advocate Sr.
###-###-####