Arizona Rain Gutters & Sunscreens

To whom it may concern, On November 2nd , 2015 I met with [redacted] to address an issue he was having with leaking gutters ( installed by others as part of a patio cover ) .  He showed me the areas where he was having leaks,  and at that time I informed Mr. [redacted] that we do...

not seal or try to service existing gutters. If that was a something we did , I would not have sold him the new gutters for the area above. ( to limit the amount of rain from entering the existing gutter ) ( see attached detail ). After a rain, our office recieved a call from [redacted] to inform us his gutter was leaking.  Mike O[redacted] ( our production manager) visited the site with the original installer Carlos.  Mike proceeded to use a hose and run water on the roof  ( through the scuppers ) ( see attached ) .  The water exited the roof scuppers and into our new gutters.  After several minutes, no leaks occured in our new gutter system.  Then, with Mr [redacted] present, Mike ran water directly into the gutter system below and Mr. [redacted] pointed out the leaks.  We cannot in good faith take responsibilty for existing gutters.   After Mike O[redacted] was not able to work out a solution with Mr [redacted], I was brought into the communication process .  I had a long phone conversation with Mr [redacted] ( I believe in late May ) .  I informed him that the water that enters the previous gutter system directly from the sky is what is leaking from the existing gutter.  I offered a couple solutions they he did not accept as reasonable. If the previous sytem were to be removed, that would eliminate the dripping created by the buildup of the water that reaches the gutter directly .  I informed him that we could address that , but it would be an additional fee.  He did not accept the need for a fee.