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Arizona Retractable Screen Solutions, Inc.

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Arizona Retractable Screen Solutions, Inc. Reviews (1)

I do hate to submit a negative review, especially because we have found the city of Scottsdale so welcoming and the people so lovely. But we wish to warn people about an awful, and rather frightening experience we’ve just had with this company. Please know that we do not wish to tar everyone with the same brush, because the receptionist and installer were very nice. Our problem is with the president Mr. [redacted] D. [redacted], and the inferior and in our opinion, dangerous installation he provided. Mr. [redacted] came out to do a quote for two screen doors. It took an hour and he continually assured me that although his product was a higher price I would be 100% satisfied. Guaranteed. He did seem like a bit of a snake oil salesman, but we had Phantom Screens in our other home and were happy with them. After 45 minutes of his ’sales talk’ I took a call for 8 minutes. He finished up told me he was providing me with the ‘best’ and ‘most attractive’ options and like a fool I plunked down half - $700. His company came back with custom-ordered doors and they look just terrible. They were mounted on the outside rather than in the jam and there was a sharp one inch gap on the steel runner, perfect for a child to lose his or her toe. I called and Mr. [redacted] returned. He was very hostile. He told me the upgrade to inside the jam would have been $60., but he had not mentioned or quoted it because I was busy.
He refused to even fix the dangerous gap on the outside, marched inside my home and began insulting me. He is a bigger, heavier man so it was intimidating. Thankfully my husband heard this and came to the rescue. He said, “You may not speak to my wife like that!” Mr. [redacted] continued to argue and refused to leave! My husband had to yell at him, “Get out of our house!”
The whole thing was horrendous. We are going to contact Phantom Screens corporate office and see if they can help us.

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Description: Screens - Door & Window, Screen Enclosures

Address: 2627 S 21st St, Phoenix, Arizona, United States, 85034-6720

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