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Arizona Seamless Gutters, Inc.

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Arizona Seamless Gutters, Inc. Reviews (5)

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

As a company, we pride ourselves on our customer service. In this particular issue, we had made the proper attempts to contact this customer. We had called numerous times as well as made 3 trips to the customer's house to discuss and fix the issue. A voice mail was never left by us because the...

opportunity to leave one wasn't possible. A voice mail recording never picked up when we called. As of today 10/10/2014 a representative from our company is on his way out to finally make contact with this customer. Our company has never failed to resolve issues in the past, because they do arise occasionally. So we have no intentions of starting that habit now.

The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standards. After investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of gutters. A...

roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressed. This was one of those cases. And because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the way. Regardless of the cause of problem. Just because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there.

Review: Arizona Seamless Gutters installed gutters at two locations at my home. Initially, leaks existed. After several calls employees were sent to seal the leaks. Having just had a significant amount of snow, the first measurable snow since the gutters were installed, we found several leaks in both locations; these are worse than the original leaks that prompted our purchase. Currently, there is ice accumulated on the side of the house, and on the sidewalk leading to the front entrance. After previous experience in attempting to get service, we don't look forward to going through the same exercise and still not have gutters that do what they are intended to do.Desired Settlement: Gutters that do not leak and that channel the water as required to have a safe driveway and sidewalk, and not destroy the side of the house.

Business

Response:

The workmanship and functionality of the installation Arizona Seamless Gutters provided were done properly and well above industry standards. After investigating this matter and then conferring with the customer regarding the outcome, it has been deemed an issue beyond the scope of gutters. A roofing contractor will be contacted to assess the problem at hand.In certain situations, installation of seamless gutters can uncover a problem that was not originally noticed or amplify an existing issue if that existing issue hasn't been properly addressed. This was one of those cases. And because we prioritize customer service higher than anything else at Arizona Seamless Gutters, we are going to make sure this customer is satisfied by assisting them in the right direction every step of the way. Regardless of the cause of problem. Just because the "complaint" to Arizona Seamless Gutters has been resolved, doesn't mean our job ends there.

Review: Gutters installed by AZ Seamless Gutters on my mobile home leaking over windows allowing water to sheet down the windows. Have called numerous times. Owner came out promised to send someone out. Waited 2 weeks no one came. Have made several calls since have been told I was not on the schedule that the owner would call me. No calls have come in on my phone or voice mails left. Was told he was out here but could not make repairs because I was not home,however removed a rain barrel I told them I did not want while I wasn't home. Will not return calls. I'm not sure what the problem is. I just want these gutters sealed so they do the job that I paid for.Desired Settlement: All I want is what I paid for. Gutters that don't leak!!!!!!!!!!!

Business

Response:

As a company, we pride ourselves on our customer service. In this particular issue, we had made the proper attempts to contact this customer. We had called numerous times as well as made 3 trips to the customer's house to discuss and fix the issue. A voice mail was never left by us because the opportunity to leave one wasn't possible. A voice mail recording never picked up when we called. As of today 10/10/2014 a representative from our company is on his way out to finally make contact with this customer. Our company has never failed to resolve issues in the past, because they do arise occasionally. So we have no intentions of starting that habit now.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: Gutters & Downspouts, Soffit & Fascia, Drainage Contractors

Address: 703 N. 6th Street, Prescott, Arizona, United States, 86301-2018

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