Arizona Snowbowl

They oversold tickets, put no sign to update that are AT CAPACITY AND ARE NOT ALLOWING TICKET HOLDERS IN on 180 at the base of the mountain. The traffic on 180 blocks the road for miles, with no one directing it and no sign to explain what is happening, cars are constantly cutting each other off to try to get in. We arrived at the resort BEFORE OPENING, waited on the side of the road along 180 in a line of traffic for over an hour, when we finally pull in at the base of the mountain we are told we cannot go up to park because they oversold tickets. They said we could wait in another line of over 100 cars and they "might let a few in over the next few hours," or buy another ticket for another day. Waste of money, gas, gear rentals, and a huge let down for everyone in the trip. Save yourself a headache and spend your money somewhere else.

Typically, you head to a dealership (even to get serviced) and you already have it in your head that these people are here to make money, YOUR moneyI've had horrible experiences in the past, being a single female, with mechanics and service techs trying to convince me of things that weren't necessaryI just bought a Civic, and only want it serviced by the best, so I took it to Brandon HondaI was immediately greeted by younger men in blue shirts/jackets who were as friendly and fast as can beAs soon as they collected the basic car info, they took me to meet with Rachel who is a service advisorShe collected my personal information and thoroughly went over the process of routine maintenance my car was going through (just an oil change, but since I bought the car used, I wanted it thoroughly inspected as well) Rachel was incredible to work with, and she made sure to treat me as HER customer, not just someone coming in to get a serviceShe addressed all of my concerns and made sure to be thorough so I understoodthe waiting area is awesome, they even have a play area for kids which I loved, having my year old at a car dealership isn't exactly ideal, but she was happy with the toys and TVWhen my car was finished, Rachel came and found mebefore we started getting into the details of what the mechanic found, she gave my daughter a cookie, which even made her feel specialThere was a list of things that the mechanic found with my car, but each of them were graded with a risk factor, I.Esafety risk, down to something you just need to monitor, which really helped me outThey didn't just say "this is wrong, we need to fix it, hand us $ xx.xx, they actually explained what it does for the car, how bad it is, and warning signs/symptomsthe only thing that was really wrong and needed immediate attention, were my front brake padsInstead of having the mechanic do something I was sure I could do on my own, Rachel walked me over to the Parts center and helped me get my order, which was a quick and convenient processThe price was definitely comparable to competitors (parts stores) and I was even able to go with Honda Manufactured parts for the same price as "after market" partsWhen I was done with that, one of the Pinnacle employees, who originally took the car information, Jaimeson, walked me to my car, made sure I was completely satisfied and I noticed it was even washed (black cars show everything)He was very friendly, extremely knowledgeable when it came to cars, and he made me feel safe (again, single mother with a daughter) by walking me to my car and ensuring I drove away alrightMy overall experience with this dealership and service center, was incredibleI will never go anywhere elseI never experienced this with the Toyota dealership where I bought my last car, or any other service centersThe staff was beyond pleasant and definitely knew their product, which made me feel comfortable and trustworthy that not only my car, but the life of myself and my daughter, were in good handsI've been to the dealership a few times after the initial visit (just picking up parts for small changes I'm making to the car), and have yet to be disappointedRachel greets me by name everytime I see her, the parts process is quick, easy, and they're experts, and every single employee constantly has a real smile on their faceA place that has happy employees, is a place I want to spend my moneyThank you so much, Brandon Honda, for going above and beyond in every aspect possible

Brandon Honda has THE BEST people we have found in Tampa Bay From the Service department to Showroom to Sales to the much appreciated "Deli" area the staf was courteous, pleasant and happy WE were there We came in for our regular scheduled service on the Honda we have had rom and decided the Honda IS the one we needed nowCasual and friendly Metin was the gentleman we talked withWe left in the Honda we chose that was clean and ready to go in minutes .ALL the individuals we met from beginning to end were what one comes to expect from a business that advertises "the Best of Tampa Bay"! Thank you to ALL those of Brandon Honda

Complaint ID # [redacted] We here at AZ Snowbowl are sorry Mr [redacted] had a bad experience here at our mountain The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Deptfor yelling and cussing in front of other guests We will not be offering Mr [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction AZ Snowbowl has given out AM Vouchers since we opened this season and Mr [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/at around 9:15am Robert [redacted] came into the Guest Service Deptwith his child He was complaining that the AM Voucher that he had received on 12/30/was only good for $off of an all-day lift ticket Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $and that this is how we take care of our morning lift tickets As long as you return your all-day lift ticket before 12:30, we will give you a $AM Voucher good anytime during the 2015/ski season Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day I told him that I did not appreciate him yelling and demanding things and asked him to calm down He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance At this point he stood his ground and told me to go ahead and call security I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the departmentKolby K***Tickets & Guest Service ManagerArizona Snowbowl

The Scenic Chairlift Schedule last season was extended weekends only (Fri/ Sat/ Sun/ Mon.) This season to better accommodate guests during the summer travel season we expanded service to days a week Memorial Day – Labor Day then Fri/ Sat/ Sununtil Mid-October The only fall change was due to lift maintenance (photo attached) which will be completed this coming week We would not have adjusted the schedule for a celebrityAt the time of my original response the best I could offer Mr [redacted] was a discount for Octor Since then we have received more updates on the lift maintenance project, and almost overnight the fall colors have started to change and will be in bloom next week Based on the amount of inquiries we have received during the current lift maintenance and the expected fall color customer demand the decision was made today to open days a week once the maintenance is complete The exact date will be posted on our website as soon as possible but is expected to be Septor This means that we will in fact be open on Oct3rd (weather permitting) the date the Mr [redacted] intended to visit, and will remain open as long as the fall colors lastThank you for the interest in our Scenic Chairlift and enjoy the ride to 11,feet with all the Northern Arizona colorsRyan H [redacted] Resort Services Director

I would like to take the time to thank the subject business taking the time respond to our inquiry, but I must further protest... Prior to the time frame of the AZ Snowbowl announcing their "scheduled Agassiz lift maintenance" on their website, there was also a banner on their website indicating that their Fall schedule had changed. In fact, their original advertised schedule was Sat-Mon. To further qualify this theory, I guess I would have to ask what was their schedule was last year? Was it Sat-Mon? Anyhow, my thinking still remains that if we were some celebrity visiting the AZ Snowbowl on Monday Oct. 3rd, or some agency doing a story or an exclusive..., that the AZ Snowbowl would graciously oblige us. While I am appreciative of their offer for a discount for either Oct. 1st or 2nd, we simply won't be in that area until Oct. 3rd. If it is helpful, my wife and I will additionally be in that area on Oct. 3rd, 4th, and morning of the 5th if the subject business believes that they might be able to be creative for us. Thanks! v/r, Mr. [redacted]

Hassan was awesomeHe took me right to the perfect car for my needsHe is knows the product, anticipated my questions and answered them allThe experience with financing was quick and perfectI'm kind of sorry this is my first Honda it was a truly wonderful experience

Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was 7 days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in...

Mid-October.  There has been no deviation from the original schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept. 16-18).  This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter season. The fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks.  We would love to have these guests visit us, however we must stick to our original Summer schedule of 7 days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-October. If these guests are able to visit on Oct. 1st or 2nd we would be happy to extend them a discount.  They can contact me directly at [redacted] Thank you, Ryan H[redacted] Resort Services Director

November 28, 2015Dispute Resolution ConsultantRevdex.com4428 N. 12th StreetPhoenix, AZ  85014Reference ID #: [redacted]9In response to the notification dated November 23, 2015 I offer the following details.The subject matter of the customer’s...

complaint centers on the redemption of a pre-paid deposit for a season pass to the Arizona Snowbowl for skiing privileges.  I have reviewed the statement submitted by [redacted]Mr. [redacted] used to work for Arizona Snowbowl as a seasonal employee.  He has an above average level of knowledge when it pertains to Snowbowl, our policies and procedures.  Mr. [redacted] was one of 2,310 customers that took advantage of our “price lock” opportunity to secure a prescribed rate by paying a small deposit for the right to pay the remainder at a later date.  Mr. [redacted] states that he misplaced the card verifying his right to exercise the offer; “….I glanced at them (cards) and put them in the bottom of a mail pile not to think of them until fall…”.   Every person who purchased the “price lock” was sent at least two reminders via email prior to the deadline to fulfill the purchase.  Our web site had instructions to assist guests that may have lost their card as we knew some guests would have difficulty.  Snowbowl went so far as to provide a website prompt for those that misplaced their card.  Lastly, we extended the grace period for an additional thirty days beyond the posted deadline to accommodate those situations.  The process went very smooth and we had no complaints, except for Mr. [redacted].  The fact is Mr. [redacted] simply forgot and failed to activate his purchase by the deadline or within the thirty day grace period.  Mr. [redacted] is the only person I am aware of, out of over 2,000, that missed these opportunities.  Our literature made it very clear that the deadline for fulfillment was September 30.  The terms and conditions were very clear.  It is also our policy that we do not “exchange” products from one individual to another which was part of his request.  Arizona Snowbowl has over 6,000 season passholders.  We simply must adhere to our rules and regulations for this type of product due to the volume of exceptions we would receive.   In light of the situation Mr. [redacted] is not entitled to any relief from Arizona Snowbowl.  Sincerely,J.R. [redacted]General Manager

Brandon Honda has THE BEST people we have found in Tampa Bay . From the Service department to Showroom to Sales to the much appreciated "Deli" area the staf was courteous, pleasant and happy WE were there.
We came in for our regular scheduled service on the Honda we have had rom 2009 and decided the 2015 Honda IS the one we needed now. Casual and friendly Metin was the gentleman we talked with. We left in the Honda we chose that was clean and ready to go in 30 minutes .ALL the individuals we met from beginning to end were what one comes to expect from a business that advertises "the Best of Tampa Bay"!
Thank you to ALL those of Brandon Honda

Typically, you head to a dealership (even to get serviced) and you already have it in your head that these people are here to make money, YOUR money. I've had horrible experiences in the past, being a single female, with mechanics and service techs trying to convince me of things that weren't necessary. I just bought a 2008 Civic, and only want it serviced by the best, so I took it to Brandon Honda. I was immediately greeted by younger men in blue shirts/jackets who were as friendly and fast as can be. As soon as they collected the basic car info, they took me to meet with Rachel who is a service advisor. She collected my personal information and thoroughly went over the process of routine maintenance my car was going through (just an oil change, but since I bought the car used, I wanted it thoroughly inspected as well) Rachel was incredible to work with, and she made sure to treat me as HER customer, not just someone coming in to get a service. She addressed all of my concerns and made sure to be thorough so I understood. the waiting area is awesome, they even have a play area for kids which I loved, having my 4 year old at a car dealership isn't exactly ideal, but she was happy with the toys and TV. When my car was finished, Rachel came and found me. before we started getting into the details of what the mechanic found, she gave my daughter a cookie, which even made her feel special. There was a list of things that the mechanic found with my car, but each of them were graded with a risk factor, I.E. safety risk, down to something you just need to monitor, which really helped me out. They didn't just say "this is wrong, we need to fix it, hand us $ xx.xx, they actually explained what it does for the car, how bad it is, and warning signs/symptoms. the only thing that was really wrong and needed immediate attention, were my front brake pads. Instead of having the mechanic do something I was sure I could do on my own, Rachel walked me over to the Parts center and helped me get my order, which was a quick and convenient process. The price was definitely comparable to competitors (parts stores) and I was even able to go with Honda Manufactured parts for the same price as "after market" parts. When I was done with that, one of the Pinnacle employees, who originally took the car information, Jaimeson, walked me to my car, made sure I was completely satisfied and I noticed it was even washed (black cars show everything). He was very friendly, extremely knowledgeable when it came to cars, and he made me feel safe (again, single mother with a daughter) by walking me to my car and ensuring I drove away alright. My overall experience with this dealership and service center, was incredible. I will never go anywhere else. I never experienced this with the Toyota dealership where I bought my last car, or any other service centers. The staff was beyond pleasant and definitely knew their product, which made me feel comfortable and trustworthy that not only my car, but the life of myself and my daughter, were in good hands. I've been to the dealership a few times after the initial visit (just picking up parts for small changes I'm making to the car), and have yet to be disappointed. Rachel greets me by name everytime I see her, the parts process is quick, easy, and they're experts, and every single employee constantly has a real smile on their face. A place that has happy employees, is a place I want to spend my money. Thank you so much, Brandon Honda, for going above and beyond in every aspect possible.

I would like to take the time to thank the subject business taking the time respond to our inquiry, but I must further protest...
Prior to the time frame of the AZ Snowbowl announcing their "scheduled Agassiz lift maintenance" on their website, there was also a banner on their website indicating that their Fall schedule had changed.  In fact, their original advertised schedule was Sat-Mon.  To further qualify this theory, I guess I would have to ask what was their schedule was last year?  Was it Sat-Mon?  Anyhow, my thinking still remains that if we were some celebrity visiting the AZ Snowbowl on Monday Oct. 3rd, or some agency doing a story or an exclusive..., that the AZ Snowbowl would graciously oblige us.  While I am appreciative of their offer for a discount for either Oct. 1st or 2nd, we simply won't be in that area until Oct. 3rd.  If it is helpful, my wife and I will additionally be in that area on Oct. 3rd, 4th, and morning of the 5th if the subject business believes that they might be able to be creative for us.  Thanks!
v/r,
Mr. [redacted]

Just received my car back after bringing it in for a couple recalls. Although I had to wait about 45 minutes for my car to be brought up, I did not mind since the rep was very personable and professional. But once my car was pulled up for pick up, it arrived dragging the front bumper. Apparently whomever parked my vehicle ate the curb upon doing so, and thought it was okay to drag the bumper across the parking lot. Once arriving, instead of apologizing or trying to find a solution to the issue, he handed me back my keys and said, "that's how I found it."
I'm extremely disappointed with my experience with Brandon Honda and will be sure to not only never bring my car for service there again, but also never consider their dealership when purchasing a new vehicle in 2017.

The Scenic Chairlift Schedule last season was extended weekends only (Fri. / Sat. / Sun. / Mon.)  This season to better accommodate guests during the summer travel season we expanded service to 7 days a week Memorial Day – Labor Day then Fri. / Sat. / Sun. until Mid-October.  The only fall change was due to lift maintenance (photo attached) which will be completed this coming week.  We would not have adjusted the schedule for a celebrity. At the time of my original response the best I could offer Mr. [redacted] was a discount for Oct. 1 or 2.  Since then we have received more updates on the lift maintenance project, and almost overnight the fall colors have started to change and will be in bloom next week.  Based on the amount of inquiries we have received during the current lift maintenance and the expected fall color customer demand the decision was made today to open 7 days a week once the maintenance is complete.  The exact date will be posted on our website as soon as possible but is expected to be Sept. 28 or 29.  This means that we will in fact be open on Oct. 3rd (weather permitting) the date the Mr. [redacted] intended to visit, and will remain open as long as the fall colors last. Thank you for the interest in our Scenic Chairlift and enjoy the ride to 11,500 feet with all the Northern Arizona colors.
Ryan H[redacted]
Resort Services Director

Complaint ID # [redacted]
We here at AZ Snowbowl are sorry Mr. [redacted] had a bad experience here at our mountain.  The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Dept. for yelling and...

cussing in front of other guests.  We will not be offering Mr. [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction.  AZ Snowbowl has given out 191 AM Vouchers since we opened this season and Mr. [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/2015 at around 9:15am Robert [redacted] came into the Guest Service Dept. with his child.  He was complaining that the AM Voucher that he had received on 12/30/2015 was only good for $10 off of an all-day lift ticket.  Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $10 and that this is how we take care of our morning lift tickets.  As long as you return your all-day lift ticket before 12:30, we will give you a $10 AM Voucher good anytime during the 2015/2016 ski season.  Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department.  At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day.  I told him that I did not appreciate him yelling and demanding things and asked him to calm down.  He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance.  At this point he stood his ground and told me to go ahead and call security.  I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court.  I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the department. Kolby K[redacted]Tickets & Guest Service ManagerArizona Snowbowl

I would like to take the time to thank the subject business taking the time respond to our inquiry, but I must further protest...
Prior to the time frame of the AZ Snowbowl announcing their "scheduled Agassiz lift maintenance" on their website, there was also a banner on their website indicating that their Fall schedule had changed.  In fact, their original advertised schedule was Sat-Mon.  To further qualify this theory, I guess I would have to ask what was their schedule was last year?  Was it Sat-Mon?  Anyhow, my thinking still remains that if we were some celebrity visiting the AZ Snowbowl on Monday Oct. 3rd, or some agency doing a story or an exclusive..., that the AZ Snowbowl would graciously oblige us.  While I am appreciative of their offer for a discount for either Oct. 1st or 2nd, we simply won't be in that area until Oct. 3rd.  If it is helpful, my wife and I will additionally be in that area on Oct. 3rd, 4th, and morning of the 5th if the subject business believes that they might be able to be creative for us.  Thanks!
v/r,
Mr. [redacted]

Complaint ID # [redacted]

We here at AZ Snowbowl are sorry Mr. [redacted] had a bad experience here at our mountain.  The following statements show that we tried to assist him with his issue but he became combative and irate and had to be removed from the Guest Service Dept. for yelling and...

cussing in front of other guests.  We will not be offering Mr. [redacted] anything for a settlement as we do not believe that we did anything wrong in this interaction.  AZ Snowbowl has given out 191 AM Vouchers since we opened this season and Mr. [redacted] is the only one that has had an issue with how we provide a AM Lift Ticket.Statements:-Today 12/31/2015 at around 9:15am Robert [redacted] came into the Guest Service Dept. with his child.  He was complaining that the AM Voucher that he had received on 12/30/2015 was only good for $10 off of an all-day lift ticket.  Regina and I politely explained that our AM Voucher that we offer is for the difference between the all-day lift ticket ($79) and the afternoon lift ticket ($69) which is a difference of $10 and that this is how we take care of our morning lift tickets.  As long as you return your all-day lift ticket before 12:30, we will give you a $10 AM Voucher good anytime during the 2015/2016 ski season.  Robert’s irritation level increased and he began to yell and cuss at us in front of his child and the other customers in the department.  At this time Regina and I politely asked him to stop yelling and cussing and at this point he started demanding that I give him lift tickets at no charge for the day.  I told him that I did not appreciate him yelling and demanding things and asked him to calm down.  He became more irritated and demanding so I asked him to either calm down or I was going to call for securities assistance.  At this point he stood his ground and told me to go ahead and call security.  I walked into my office immediately and radioed for securities assistance, when I came back out Robert demanded everyone’s name so he could take us to small claims court.  I gave Robert my business card and he took down my Guest Service staff’s names, then Corwin from security arrived and asked Robert to talk with him outside of the department. Kolby K[redacted]Tickets & Guest Service ManagerArizona Snowbowl

The Scenic Chairlift Schedule last season was extended weekends only (Fri. / Sat. / Sun. / Mon.)  This season to better accommodate guests during the summer travel season we expanded service to 7 days a week Memorial Day – Labor Day then Fri. / Sat. / Sun. until Mid-October.  The only fall change was due to lift maintenance (photo attached) which will be completed this coming week.  We would not have adjusted the schedule for a celebrity. At the time of my original response the best I could offer Mr. [redacted] was a discount for Oct. 1 or 2.  Since then we have received more updates on the lift maintenance project, and almost overnight the fall colors have started to change and will be in bloom next week.  Based on the amount of inquiries we have received during the current lift maintenance and the expected fall color customer demand the decision was made today to open 7 days a week once the maintenance is complete.  The exact date will be posted on our website as soon as possible but is expected to be Sept. 28 or 29.  This means that we will in fact be open on Oct. 3rd (weather permitting) the date the Mr. [redacted] intended to visit, and will remain open as long as the fall colors last. Thank you for the interest in our Scenic Chairlift and enjoy the ride to 11,500 feet with all the Northern Arizona colors.
Ryan H[redacted]
Resort Services Director

November 28, 2015Dispute Resolution ConsultantRevdex.com4428 N. 12th StreetPhoenix, AZ  85014Reference ID #: [redacted]9In response to the notification dated November 23, 2015 I offer the following details.The subject matter of the customer’s...

complaint centers on the redemption of a pre-paid deposit for a season pass to the Arizona Snowbowl for skiing privileges.  I have reviewed the statement submitted by [redacted]Mr. [redacted] used to work for Arizona Snowbowl as a seasonal employee.  He has an above average level of knowledge when it pertains to Snowbowl, our policies and procedures.  Mr. [redacted] was one of 2,310 customers that took advantage of our “price lock” opportunity to secure a prescribed rate by paying a small deposit for the right to pay the remainder at a later date.  Mr. [redacted] states that he misplaced the card verifying his right to exercise the offer; “….I glanced at them (cards) and put them in the bottom of a mail pile not to think of them until fall…”.   Every person who purchased the “price lock” was sent at least two reminders via email prior to the deadline to fulfill the purchase.  Our web site had instructions to assist guests that may have lost their card as we knew some guests would have difficulty.  Snowbowl went so far as to provide a website prompt for those that misplaced their card.  Lastly, we extended the grace period for an additional thirty days beyond the posted deadline to accommodate those situations.  The process went very smooth and we had no complaints, except for Mr. [redacted].  The fact is Mr. [redacted] simply forgot and failed to activate his purchase by the deadline or within the thirty day grace period.  Mr. [redacted] is the only person I am aware of, out of over 2,000, that missed these opportunities.  Our literature made it very clear that the deadline for fulfillment was September 30.  The terms and conditions were very clear.  It is also our policy that we do not “exchange” products from one individual to another which was part of his request.  Arizona Snowbowl has over 6,000 season passholders.  We simply must adhere to our rules and regulations for this type of product due to the volume of exceptions we would receive.   In light of the situation Mr. [redacted] is not entitled to any relief from Arizona Snowbowl.  Sincerely,J.R. [redacted]General Manager

Arizona Snowbowl’s summer operations schedule which was announced in May, for Scenic Chairlift was 7 days a week from Memorial Day weekend through Labor Day weekend, then Fridays/ Saturdays / and Sundays through the fall colors in...

Mid-October.  There has been no deviation from the original schedule; except for last week we announced that there would need to be a temporary suspension due to Agassiz Lift maintenance (Sept. 16-18).  This temporary closure was unavoidable as maintenance needed to be performed when specialized trained personnel were available and prior to the winter season. The fall leaves color season is a beautiful time to be in Flagstaff and at the San Francisco Peaks.  We would love to have these guests visit us, however we must stick to our original Summer schedule of 7 days a week Memorial Day – Labor Day then Fridays / Saturdays / and Sundays through the fall colors in Mid-October. If these guests are able to visit on Oct. 1st or 2nd we would be happy to extend them a discount.  They can contact me directly at [redacted] Thank you, Ryan H[redacted] Resort Services Director