Arizona Spa Technology

just nowNEW-Edit
They sold me a new Jacuzzi J-345 tub via FB mkt- They said there was nothing wrong with it, claimed how it was a great bargain as $4k less than the Jacuzzi dealer up the street. It wasn't filled to test at their site so we took their word. It turned out to be missing the full foam insulation, original prolast jacuzzi cover (generic sent) 1st filter and especially, a key feature called a hydrosmooth neck/head message pillow didn't work (missing jets, valve and led lights). But all of these things were wrong when it was delivered. After 7 wks of saying they would fix at least the hydrosmooth feature and send the missing filter, they can't get the parts (so their 3yr warranty is worthless) and claim we should have discovered what was wrong before buying-this wasn't an "as is" purchase, but that's now how they respond. They also refused to take it back w/o charging 25% restocking and $500 pick up fee. I'd stay as far away from these people as possible.

To whom it concerns, In regards to Complaint ID #[redacted] AZ Spa Tech did go out to our customer home [redacted] to do repairs on her spa. The customer had contacted us to go out on 6/9/2015 to do a clean - up and wanted wires re-checked on her spa after rats chewed up wires last we were out...

on 5/21/2014.The rats did chew up wires again on the topside control, which is part of the spa system and also was going to need a new Sub-Panel pullout which was no longer there. We gave quote to [redacted] on topside and panel and she agreed for us to install the parts. After we installed the topside system started to short out due to Circuit board and heater was corroded. We could only diagnose this with the new topside being installed. She wanted a quote for a new system and we did advise her that this can happen again but she wanted to go this route. She wanted the new system of $1250.00 plus tax and also gave us a deposit for it and wanted us to put protection from the rats. We installed a new system on 6/22/2015 with tubing around the wires to topside and put mothballs inside cabinet area. We are not a pest control company but we did secure the wiring to the topside. This customer was aware and advised what can happen as long as she had a rodent problem, and that it would not be covered under warranty if this happened again due to rodents. But [redacted] insisted on going ahead with us installing a new system, which includes a topside, circuit board, and heater. We have installed a new system back in 2013 at the same price of $1250.00 plus tax. So this customer was never overcharged. She was always aware of what was being charged and agreed to it and also contacted us again to repair her spa. I [redacted], owner of AZ Spa Technology feel that I do not need to Re - imburse $500.00 back to [redacted] due to that she was advised that the spa system would not be covered under warranty if it was due to rodents damaging the equipment. I have attached copies of receipts. Any questions call ###-###-####. Thank You, [redacted]. / Owner

I [redacted] the owner of Arizona Spa Technology LLC. is responding to the complaint from our customer [redacted]. [redacted] called on July 30th, and spoke with [redacted] to see if her pump had come in and she was told it was and she was set up for us to install the pump on the following day. Customer...

was told when the part comes in we would give her a call. But the pump was on back order and I did not know or have information on when it was coming in. The technician who was out there was new and told her a couple of weeks. He was a new technician and is no longer with the company, and should have not given her that information. So I do apologize for the tech telling her 2 weeks. We cannot guarantee when a shipment comes in. Customer also wanted to know if she had to pay labor and thetech called the office and asked [redacted] if she had to pay labor and she said yes, she was not asked any thing else. The customer seemed happy that the part was in and she was set up for the following day. [redacted] was never rude on the phone with [redacted], I was sitting across from [redacted] when she was speaking with the customer. [redacted] then told [redacted] we would be out the following day and told her that she was liable for paying 65% of the parts and labor and she would have to pay $200.00 for the pump and $60.00 for the labor. She said she was not paying for it and [redacted] asked her if she would like to speak with the owner. She said she was not aware of paying for this, and I explained the warranty to her that if she was not paying her part of the warranty that we would not get paid because Viking Spas does not cover her part.. She claims she has never seen or received the warranty, but she has registered her spa and that has the warranty with it. Ialso told her that it was also available online. We have serviced her spa in the past, we went 3 times and had only charged her the trip charges of $60.00 dollars. We have never been rude with this customer or have had any kind of bad service with her. The pump is $495.00 and labor is $95.00 = $590.00 and her part should be she that pays 65% of parts and labor. Which would be her cost $321.75 for the pump and $60.00 for the labor = total $381.75. I told [redacted] she was still getting a discount of $121.75 , because I was only charging her $260.00, but she said she was not paying that.I have attached a copy of the warranty.When we did go out in the past to service her spa she was liable then to pay a percentage of parts and labor but we did not charge her. Viking Spa has a six year warranty and for the first two years parts and labor are covered 100%. After the two years the customer is liable to pay a percentage ofthe parts and labor if needed as stated on the warranty. She had purchased her spa in 2010 and we went out in 2012, 2013, and 2015 and that was already two years after she had purchased her spa. She claims she paid $5000.00 for the spa, no she paid $4000.00 for the spa. She claims she didn't receive any warranty information, but she registered her spa and is also available online. She says she paid $5000.00 for a spa and never has read the warranty.I feel I have been very generous with this customer now and in the past and have tried working this out with her. I would be happy to go back out and repair her spa, but [redacted] will be responsible to pay her part of the warranty that she is liable for( $260.00 dollars). I feel I have been very fair with this customer in trying to work things out.Please contact me at ###-###-#### if you have any questions or needanything.Thank You,[redacted].Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.AZ Spa Tech was fully aware that Mrs [redacted] expected some sort of rodent protection.  She was told by the AZ Spa technician that the tubing would protect from rodents. After the $1250 repair the wiring was again chewed by rodents in two days.  I repaired the wiring and protected it with a few dollars worth of flex metal tubing.  Before my repair AZ Spa Tech quoted an additional $500 for repair.  My total cost to repair was under $25.00 (spa continues to function).  AZ Spa Tech also, in conversation with us said they had just completed a $10,000 installation that also had the wiring chewed by rodents in the first week after installation.  I do not know if all the equipment installed was necessary, but equipment installed is available retail for less than $450.00 I feel justifies the requested $500 refund

Regards,

To whom it concerns, In regards to Complaint ID #[redacted] AZ Spa Tech did go out to our customer home [redacted] to do repairs on her spa. The customer had contacted us to go out on 6/9/2015 to do a clean - up and wanted wires re-checked on her spa after rats chewed up wires last we were...

out on 5/21/2014.The rats did chew up wires again on the topside control, which is part of the spa system and also was going to need a new Sub-Panel pullout which was no longer there. We gave quote to [redacted] on topside and panel and she agreed for us to install the parts. After we installed the topside system started to short out due to Circuit board and heater was corroded. We could only diagnose this with the new topside being installed. She wanted a quote for a new system and we did advise her that this can happen again but she wanted to go this route. She wanted the new system of $1250.00 plus tax and also gave us a deposit for it and wanted us to put protection from the rats. We installed a new system on 6/22/2015 with tubing around the wires to topside and put mothballs inside cabinet area. We are not a pest control company but we did secure the wiring to the topside. This customer was aware and advised what can happen as long as she had a rodent problem, and that it would not be covered under warranty if this happened again due to rodents. But [redacted] insisted on going ahead with us installing a new system, which includes a topside, circuit board, and heater. We have installed a new system back in 2013 at the same price of $1250.00 plus tax. So this customer was never overcharged. She was always aware of what was being charged and agreed to it and also contacted us again to repair her spa. I [redacted], owner of AZ Spa Technology feel that I do not need to Re - imburse $500.00 back to [redacted] due to that she was advised that the spa system would not be covered under warranty if it was due to rodents damaging the equipment. I have attached copies of receipts. Any questions call ###-###-####. Thank You, [redacted]. / Owner

Review: AZ Spa Tech was contacted by my mother in law, an 84 year old single woman, to repair her spa, not working due to rodent chewed wiring. She explained that she would like spa repaired and rodent protected. Charges for new equipment and repair totaled $1333.00. Two days after repair same problem occurred. Upon examination I discovered only protection was a few feet on neoprene. tubing. I repaired wiring and with a few dollars of flex metal duct completed repair. Research found equipment installed retailed for around $400.00. Labor was $250.00 for a repair that did not work. We feel that a refund for overcharged equipment and labor is in order.Desired Settlement: We feel a $500.00 adjustment is justified, as well as AZ Spa Tech employees recieving training in rodent protection.

Business

Response:

To whom it concerns, In regards to Complaint ID #[redacted] AZ Spa Tech did go out to our customer home [redacted] to do repairs on her spa. The customer had contacted us to go out on 6/9/2015 to do a clean - up and wanted wires re-checked on her spa after rats chewed up wires last we were out on 5/21/2014.The rats did chew up wires again on the topside control, which is part of the spa system and also was going to need a new Sub-Panel pullout which was no longer there. We gave quote to [redacted] on topside and panel and she agreed for us to install the parts. After we installed the topside system started to short out due to Circuit board and heater was corroded. We could only diagnose this with the new topside being installed. She wanted a quote for a new system and we did advise her that this can happen again but she wanted to go this route. She wanted the new system of $1250.00 plus tax and also gave us a deposit for it and wanted us to put protection from the rats. We installed a new system on 6/22/2015 with tubing around the wires to topside and put mothballs inside cabinet area. We are not a pest control company but we did secure the wiring to the topside. This customer was aware and advised what can happen as long as she had a rodent problem, and that it would not be covered under warranty if this happened again due to rodents. But [redacted] insisted on going ahead with us installing a new system, which includes a topside, circuit board, and heater. We have installed a new system back in 2013 at the same price of $1250.00 plus tax. So this customer was never overcharged. She was always aware of what was being charged and agreed to it and also contacted us again to repair her spa. I [redacted], owner of AZ Spa Technology feel that I do not need to Re - imburse $500.00 back to [redacted] due to that she was advised that the spa system would not be covered under warranty if it was due to rodents damaging the equipment. I have attached copies of receipts. Any questions call ###-###-####. Thank You, [redacted]. / Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

AZ Spa Tech was fully aware that Mrs [redacted] expected some sort of rodent protection. She was told by the AZ Spa technician that the tubing would protect from rodents. After the $1250 repair the wiring was again chewed by rodents in two days. I repaired the wiring and protected it with a few dollars worth of flex metal tubing. Before my repair AZ Spa Tech quoted an additional $500 for repair. My total cost to repair was under $25.00 (spa continues to function). AZ Spa Tech also, in conversation with us said they had just completed a $10,000 installation that also had the wiring chewed by rodents in the first week after installation. I do not know if all the equipment installed was necessary, but equipment installed is available retail for less than $450.00 I feel justifies the requested $500 refund

Regards,

If I ever need a Spa again, this would be the dealer I would purchase it from again. I purchased a spa here 2 years ago and they were great. There prices are reasonable, which include all kinds of extras at no additional charge. I have needed service on the spa and this company also does the warranty service and services on any other kind of spa, and these techs really do great work.Wow they have the most nicest and knowledgeable staff to work on your spa. They really know there spas. This company was highly recommended and I would never go or have anyone else do work on my spa again. I ve had a spa before and I could never find a spa company who could fix my old one. From when you speak with the girl in the office (Veronica) and there technicians they are the nicest people I have met who really care about you and your spa. They are #1 to me!

Review: I bought a Viking Hot Tub from AZ Spa Tech in fall 2010. I was told that I had a warranty covering replacements of parts and shell for 6 years. I have had them come out once or twice over the years to replace broken jets. They have a policy that you have to pay a "trip fee" each time a tech comes to your house. So, each time they came they out to check it, their was a charge. And also when they would come back to do the actual repairs their was a charge as well. My hot tub has always been cared for as instructed by the company who sold it to me. In February 2015, it just stopped working. The motor gave out. I waited a couple months to call because I knew there would be a trip fee and the weather was warming up anyways. I called sometime in May 2015 to set up a day and time for someone to come check out my hot tub. I was told that they were extremely busy and it would be a couple weeks before they could get out to my house. We scheduled the appointment for June 26th. I then received a phone call from someone on June 19th saying he was on his way. I explained to him that I was told they couldn't come out until the following Friday and that the hot tub didnt have any water in it so it wasnt ready. He said Oh ok, ill just see you next week then and rudely hung up. He was ontime the following Friday though and spent about an hour at my house taking pictures and examining my hot tub motor. He explained to me that the motor was shot and that it needed to be replaced but that it would definitely be covered under my warranty. I then asked him, would there be any labor fees or another trip charge or any kind of fee for you to come back. He told me No. He told me they would have the part in 5-7 business days and would call me when it arrived to schedule the installation. After this, he made a call to the office and I believe he spoke with [redacted] who had pulled my warranty and confirmed with him what he had told me. Before the technician left, he apologized that he had given me incorrect information. He said that he spoke with someone in the office and they said I would have to pay the trip fee again when he comes back to install the new pump, so it would be another $60. I thought, $120 for my pump to be replaced on my hot tub isn't that bad, sure. He said he confirmed with the office that it would be fully covered under the warranty and that they would contact me in one to two weeks once the part comes in. Well, I never heard a word from anyone for over 4 weeks. On Monday July 27th I called and spoke with [redacted] who by the way was very rude on the phone. I told her who I was and why I was calling and she put me on hold immediately, when she returned she said that it was on back order, that they are waiting on the part and that she would call me back tomorrow. Of course tomorrow came and went without a call back. So today, July 30th I called yet again and spoke with a very rude [redacted] once again. She informed me that they had the part, that they could install it tomorrow but it was gonna cost over $300. She told me that as part of my warranty, I am responsible to pay 65%, or that they only will cover 65% of the part cost. I explained to her that she must be mistaken I was told that I would only have to pay the trip fee. I told her everything that I was told by the technician who came to my home over a month ago. She was so rude and so unhelpful, all she said was "do you wanna talk to the owner". I told her I don't know, I don't know why, I just want them to honor what they said to me originally. The owner, [redacted] came on the line and was just as rude. He could have cared less that I cannot afford to pay that amount and that I was told by his tech that I was fully covered by my warranty. He told me that he didn't know the tech who came out then he said that the tech who came out no longer works for them. He did not want to honor what I was originally told. I have never ever been treated so poorly by a business. All I want is for them to honor their word and do the work as promised. My warranty is up in a year and they will never hear from me again. I simply want to have a working hot tub again. I only had it for a little over four years before it just quit working.Desired Settlement: I would like them to simply do what it is that they told me they would do. I want them to apologize for being so rude and uncaring and to come out to replace the pump at no charge. If they have to charge a trip fee, I understand that I agreed to pay that twice in order to have this fixed. But now I've paid once and it still does not work and now if I want it fixed they are going to charge me more.It just seems so wrong to me. My experiences with this company since the beginning have been a headache and beyond upsetting. . I just want them to make this right so that I can have a working hot tub again without the outrageous expense added stress.

Business

Response:

I [redacted] the owner of Arizona Spa Technology LLC. is responding to the complaint from our customer [redacted] called on July 30th, and spoke with [redacted] to see if her pump had come in and she was told it was and she was set up for us to install the pump on the following day. Customer was told when the part comes in we would give her a call. But the pump was on back order and I did not know or have information on when it was coming in. The technician who was out there was new and told her a couple of weeks. He was a new technician and is no longer with the company, and should have not given her that information. So I do apologize for the tech telling her 2 weeks. We cannot guarantee when a shipment comes in. Customer also wanted to know if she had to pay labor and thetech called the office and asked [redacted] if she had to pay labor and she said yes, she was not asked any thing else. The customer seemed happy that the part was in and she was set up for the following day. [redacted] was never rude on the phone with [redacted], I was sitting across from [redacted] when she was speaking with the customer. [redacted] then told [redacted] we would be out the following day and told her that she was liable for paying 65% of the parts and labor and she would have to pay $200.00 for the pump and $60.00 for the labor. She said she was not paying for it and [redacted] asked her if she would like to speak with the owner. She said she was not aware of paying for this, and I explained the warranty to her that if she was not paying her part of the warranty that we would not get paid because Viking Spas does not cover her part.. She claims she has never seen or received the warranty, but she has registered her spa and that has the warranty with it. Ialso told her that it was also available online. We have serviced her spa in the past, we went 3 times and had only charged her the trip charges of $60.00 dollars. We have never been rude with this customer or have had any kind of bad service with her. The pump is $495.00 and labor is $95.00 = $590.00 and her part should be she that pays 65% of parts and labor. Which would be her cost $321.75 for the pump and $60.00 for the labor = total $381.75. I told [redacted] she was still getting a discount of $121.75 , because I was only charging her $260.00, but she said she was not paying that.I have attached a copy of the warranty.When we did go out in the past to service her spa she was liable then to pay a percentage of parts and labor but we did not charge her. Viking Spa has a six year warranty and for the first two years parts and labor are covered 100%. After the two years the customer is liable to pay a percentage ofthe parts and labor if needed as stated on the warranty. She had purchased her spa in 2010 and we went out in 2012, 2013, and 2015 and that was already two years after she had purchased her spa. She claims she paid $5000.00 for the spa, no she paid $4000.00 for the spa. She claims she didn't receive any warranty information, but she registered her spa and is also available online. She says she paid $5000.00 for a spa and never has read the warranty.I feel I have been very generous with this customer now and in the past and have tried working this out with her. I would be happy to go back out and repair her spa, but [redacted] will be responsible to pay her part of the warranty that she is liable for( $260.00 dollars). I feel I have been very fair with this customer in trying to work things out.Please contact me at ###-###-#### if you have any questions or needanything.Thank You,[redacted].Owner

Scheduled an appointment for a technician to come diagnose my spa issue. I waited 5 days for the appointment. The technician arrived and spent 15 minutes to tell me my issue. He stated he would go to the shop and look for the part and call me that day, then charged me 90.00 dollars. I never received a call back; several attempts to call and get an answer went on deaf ears. A week later I tried again to get an answer and was told they didn’t have that part. I asked if they thought it was good customer service to be put off that long and charged 90.00 dollars. The reply was "that’s not my area". Horrible customer service and 90.00 dollars lost.