Arizona Tire & Automotive Center

The car miss [redacted] brought in was in bad shape , it had several vacumn leaks thruout the hoses , so we fixed them ,also the car would not stop because the brake power booster which runs off vacumn also was as hard as a rock and was dangerous to driveOnce we got the power booster replaced the brake system stopped the car properly If she now has other problems with the brakes at this time I wasn't aware of it Also I told her ther could be more vaccumn problems but I could only do so much ,addressing her worst problems first , the vaccumn problem with the power booster was the most crucial and biggest safety hazard of all , and I told her ,so she agreed to fix it , I DO FEEL DEEPLY SORRY HER SON PASSED AWAY , but could then only work within the monetary restraints we had If she has moe problems I would be glad to try and help her more , but I can't do without being paid for what I doI understand she just gets by finnancially and I truly understand , if she want I WILL TAKE ANOTHER LOOK AT THE CAR FOR NO CHARGE,but would have charge for any new work not done before Any questions feel free to call me , MY MAIN CONCERN IS THAT CUSTOMERS ARE SAFE AND SATISFIED

we told miss [redacted] her car had several problems , the most urgent being that the brakes would not stop right , her power booster was bad and she could not push the peddle hard enough to stop the car ,thus being dangerouswe installed a new power booster on the car and bleed the system out so it would stop safely we also corrected and rerouted her vacumn lines on the car to try and allow the cae to run more smoothly ,after correcting these problems we did find there were more problems which were hidden until the first part was taken care of , we found her intake gasket was leaking and needed to be replaced to get rid of a vaccumn leak it had I know she is in a tight finicial way but I just can"t continual to do more work for freeShe has an older car and just needs a lot of different things done to get it up to the condition she is looking for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The major problem with my car was a valve leak, they said they would fix the problem, it had nothing to do with the brakes, the brakes are still not fixed, the valve leak was the reason I wanted fixed, they said a title loan would fix the problem, after over weeks they returned my car with nothing fixed, I can't drive my car because of the valve leak and the brakes still lock up to where I can't stop the car proper ally, I want the money I payed them to fix my car, I can't believe they would return a car to someone that is dangerous to drive.I had to the company that my son passed away at 12:that morning but still needed my car fixed, the problem was not the brakes, the company charged my times for diagnosis at different prices and labor at different prices, I have put parts in my car myself since I got it back, things the company should of done them self, and didn't cost me $to do it, I have spent less then $on things that they should done, and I'm still trying to find the valve leak, but my car is running a lot better then it was when they returned it to me not fixed.Regards,*** ***

we told miss [redacted] her car had several problems , the most urgent being that the brakes would not stop right , her power booster was bad and she could not push the peddle hard enough to stop the car ,thus being dangerous. we installed a new power booster on the car and  bleed the system out so...

it would stop safely . we also corrected and rerouted her vacumn lines on the car to try and allow the cae to run more smoothly ,after correcting these problems we did find there were more problems which were hidden until the first part was taken care of , we found her intake gasket was leaking and needed to be replaced to get rid of a vaccumn  leak it had . I know she is in a tight finicial way but I just can"t continual to do more work for free. She has an older car and just needs a lot of different things done to get it up to the condition she is looking for .

The car miss [redacted] brought in was in bad shape , it had several vacumn leaks thruout the hoses , so we fixed them ,also the car would not stop because the brake power booster which runs off vacumn also was as hard as a rock and was dangerous to drive. Once we got the power booster replaced the brake system stopped the car properly . If she now has other problems with the brakes at this time  i wasn't aware of it . Also I told her ther could be more vaccumn problems but I could only do so much ,addressing her worst problems first , the vaccumn problem with the power booster was the most crucial and biggest safety hazard of all , and I told her ,so she agreed to fix it , I DO FEEL DEEPLY SORRY HER SON PASSED AWAY , but could then only work within the monetary restraints we had . If she has moe problems I would be glad to try and help her more , but I can't  do without  being paid for what I do. I understand she just gets by finnancially  and I truly understand , if she want I WILL TAKE ANOTHER LOOK AT THE CAR  FOR NO CHARGE,but would have charge for any new work not done before . Any questions feel free to call me . , MY MAIN CONCERN IS THAT CUSTOMERS ARE SAFE AND SATISFIED

abs wire got torn by mistake , so I replaced it and the hub assembly for free , about a $300.00 cost normally and gave my apology .he had no further costs so I don't feel there  is any further action required , he has been compensated to the full extent .[redacted]...

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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The major problem with my car was a valve leak, they said they would fix the problem, it had nothing to do with the brakes, the brakes are still not fixed, the valve leak was the reason I wanted fixed, they said a title loan would fix the problem, after over 2 weeks they returned my car with nothing fixed, I can't drive my car because of the valve leak and the brakes still lock up to where I can't stop the car proper ally, I want the money I payed them to fix my car, I can't believe they would return a car to someone that is dangerous to drive.I had to the company that my son passed away at 12:57 that morning but still needed my car  fixed, the problem was not the brakes, the company charged my 2 times for diagnosis at 2 different prices and labor at 2 different prices, I have put parts in my car myself since I got it back, things the company should of done them self, and didn't cost me $825.00 to do it, I have spent less then $50.00 on things that they should done, and I'm still trying to find the valve leak, but my car is running a lot better then it was when they returned it to me not fixed.Regards,[redacted]

The car miss [redacted] brought in was in bad shape , it had several vacumn leaks thruout the hoses , so we fixed them ,also the car would not stop because the brake power booster which runs off vacumn also was as hard as a rock and was dangerous to drive. Once we got the power booster replaced the brake system stopped the car properly . If she now has other problems with the brakes at this time  i wasn't aware of it . Also I told her ther could be more vaccumn problems but I could only do so much ,addressing her worst problems first , the vaccumn problem with the power booster was the most crucial and biggest safety hazard of all , and I told her ,so she agreed to fix it , I DO FEEL DEEPLY SORRY HER SON PASSED AWAY , but could then only work within the monetary restraints we had . If she has moe problems I would be glad to try and help her more , but I can't  do without  being paid for what I do. I understand she just gets by finnancially  and I truly understand , if she want I WILL TAKE ANOTHER LOOK AT THE CAR  FOR NO CHARGE,but would have charge for any new work not done before . Any questions feel free to call me . , MY MAIN CONCERN IS THAT CUSTOMERS ARE SAFE AND SATISFIED

This business is scamming people. BEWARE. Do NOT take your car here. I purchased a oil change deal through Groupon for this business. I scheduled an appointment and after talking to [redacted] (owner), decided to upgrade for an additional charge to FULL Synthetic oil. As I was waiting, I noticed on his price board that I could have the tires rotated for a nominal fee. As [redacted] was changing my oil, I walked up and advised that I would like to also have the tires rotated. That is when I noticed we was filling up my truck with oil from a nasty old [redacted] plastic container that was labeled "conventional" oil. I then said that I wanted full synthetic and not conventional. He then said that he buys oil in bulk from 55 gallon drums and he simply used this container to transport it from the drum to the vehicle. He pointed out the drum of oil. I walked over to it and it was labled "semi-synthetic" and it was the only drum in the shop that I could see. There was only one viscosity of oil and it was semi-synthetic. He said that was just one of the drums but there were not other ones anywhere to be seen. He finished up and I drove away. Suspect of the service I received at this point, I looked under the truck and saw that the same dirty oil filter was on the truck. He did not even change the filter with a new one! I drove back to his shop and asked him about the oil filter not having been changed. He said the engine calls for a "motorcraft" oil filter so that is what he put on it. I said that is fine but the oil filter on there now is the same dirty old filter. At this point [redacted] knew the gig was up and recanted, "I could have swore I changed that". He said he would order another filter so I told him I'd be back. I returned and he took the old filter off and black oil poured out of it. It was obvious he hadnt changed it. He put a new filter on it and what do you know.. It was not a "motorcraft" filter that he had lied to me about earlier saying that is what the engine required, he put on a cheap no name filter on the truck. This guy is knowingly ripping people off. If you care about your car and want to get what you paid for. Do NOT take it to this place. Evil prospers when good men do nothing so I took the time to right this up so others would be warned. Hopefully this guy will go out of business because he has ZERO integrity.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While the business may have attempted to correct the original issue with the ABS (which never should have occurred), upon inspection by a certified auto mechanic, it was found that the correction was not completed properly and in order to get the correction to a safe conclusion, the certified mechanic had to perform an additional amount of work with additional cost.  I have also found that through the work that was and was not done correctly, that the initial reason for bringing the vehicle in (a four wheel alignment) cannot be considered completed properly as well (on the front two wheels).  This is the reason for requesting a refund on the original work plus compensation for the additional work which was need to make the vehicle safe for driving.  I will deem this complaint resolved if a refund of original payment plus the cost of additional work is paid.

Regards,

I have responded three times.  We took care of the customer.  I appoligized to the customer, installed a $300.00 ABS sensor and hub bearing for free.  Customer left happy and satisified.  I appologized once again and shook his hand.  I do not feel that I need to reimburse the original cost or any other expense, because I fixed the problem.  The car is safe and back together properly.[redacted]

Five (5) days after the original oil change, not three (3), the customer said the filter fell off vehicle, which is highly unlikely.  He said he went ahead and drove the car to work and the motor seized up.  If the customer noticed the filter was off, the car should not be...

driven.  He said there was no evidence of oil leak at his home, work or on the street to work where the filter was supposed to have come off.  The undercarriage should have been covered with oil at this time.  It was clean.  We paid for car towing into the shop.  There was no filter, so he came up with a filter 2 hours later, which did not fit the car.  He said a friend picked it up off the street.  We checked motor which was seized up, and agreed due to customer service to change out the motor only.  His original motor had 144,000 miles.  The replacement motor has 99,000 miles.  When changing out a motor, it comes with no accessory parts.  We re-installed motor mounts with cars original equipment which fit fine.  The new motor does not come with hoses, belts or accessories, so all hoses, belts and accessories were reinstalled from customers car which all fit.  We covered the warranty on the motor only.We never saw this car before, and had no prior knowledge of the state of hoses, belts, and accessories before.  We had no knowledge of how this car ran before.  If the oil had blown out, the engine would have been covered with oil.  It ,too, was clean, as was the undercarriage. I have been polite to Mrs. [redacted] at the three times she has been in our shop. She was told we do not warranty anything except the motor, which has a 90 day warranty.  She went to [redacted] Automotive and they have written up 2 different invoices, one for $1600.00 and later $2400.00, each getting larger so they will have more work to do.  [redacted] only pulls codes, but does not diagnose problems.  Power steering has nothing to do with the new engine.  [redacted] warrantees 90 days on compression and run ability of the motor.  Often running the engine will cause the light to come off after it resets in drive cycle.  It may not on this engine.  Customer also claims that other shop says that fuel injector "O" rings are leaking, but no leakage is coming from the injector rail.  We highly suspect that the filter was removed and the oil drained, because no oil was on the motor and car was run for 5 days with no oil to work which causes the motor to seize.  If the filter was loose, it would have immediately caused a huge oil leak in his driveway and at work.  It would have never made it out of our garage, as the pressure would have caused oil to run out of the motor.  Five days later is suspicious, as oil gush would have occurred immediately.

we told miss [redacted] her car had several problems , the most urgent being that the brakes would not stop right , her power booster was bad and she could not push the peddle hard enough to stop the car ,thus being dangerous. we installed a new power booster on the car and  bleed the system out so...

it would stop safely . we also corrected and rerouted her vacumn lines on the car to try and allow the cae to run more smoothly ,after correcting these problems we did find there were more problems which were hidden until the first part was taken care of , we found her intake gasket was leaking and needed to be replaced to get rid of a vaccumn  leak it had . I know she is in a tight finicial way but I just can"t continual to do more work for free. She has an older car and just needs a lot of different things done to get it up to the condition she is looking for .

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,