I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved.
Regards,
*** ***
Dear Mr***,
Thank you for allowing us to investigate
your claim for returned merchandiseWe have received through the RevDex.com your statement of complaint involving a
return of:
Hanes Signature French Terry Pants (hanes.com style
25420) value of $each total amount $
Hanes Signature Soft Ponte 3/Sleeve Shift Dress
(hanes.com style 26467) value of $each total amount $as per your
statement
The above styles and are sold exclusively
through our website and catalog businesses of HanesbrandsTherefore we checked
with that area and they have no record of having sold this item thru any records
from the website or catalogThis was checked out from this household address
at PO Box 1713, Newport Beach, CA They investigated sales records to see
if under any of these various spellings: ** *** ** *** ** ***
Unfortunately, we were unable to find any sales at this address
If you will kindly check to see if any order was
placed at our website Hanes.com or Onehanesplace catalog - perhaps with a
different name or addressWe will be happy to review the sales again, if
another name where the styles and may have been
purchased
It is most unusual, to have not received a return,
but when a claim is made we will gladly check the sales/returns records that may
be under another name/addressAs we are unable to compensate for items we have
not received the return of
Mr***, you may reach us at 1(800)
994-4348, Monday through Friday from 9:am to 4:pm (EST),if you have other
names we may research so we may assist you in locating this return
Sincerely,Reba A***
Thank you for allowing us to investigate your claim of returned merchandise. At this time we nor our catalog division has any record of return from your name and address. We assumed this was ordered under your name as you stated in the first contact "I purchased pairs of Hanes Signature French terry pants (style 25420).." Thank you for clearing up that this was a gift and not purchased from youThe Hanes Signature product line is only available through our website and catalog. We have checked at the website/catalog and our area no record exist for a return of Hanes Signature with the name and address you provided. We will however be more than happy to check under the name and address of the person that gave you the gift.
We hope you understand our position but we are unable to replace or refund for product we do not receiveSincerely,
Reba A***
I ordered bras on 8/13/and today 8/25/the shipping/tracking says they are still NOT YET shippedDo not order something if you want it in a reasonable amount of time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The items were received as gifts. They were mailed back to the address provided by hanes consumer service. Hanes admitted in several calls that they were in receipt of my merchandise. This is not right that Hanes wants to keep my return money and my merchandise. I returned these items in good faith per the instructions given to me by hanes
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
class="MsoNormal">
This Revdex.com complaint was sent to Hanes two times on 2/2/16 at 12:47PM and we attempted to respond to the first complaint received on 2/10/16. It appears that our response was rejected by the Revdex.com which we were not aware of until receiving a second notice on 2/14/16. We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time.
This
response is being sent as a follow-up to the two recent Revdex.com
complaints with ID#[redacted] concerning the letter Ms. [redacted] received from M. A. B[redacted] about
the $58.63 order. The Hanes Credit departmrnt spoke directly to Ms. [redacted] by phone on 2/2/16 informing her that this charge has been cleared off of her account and she will
not get anymore letters concerning this matter. We have checked and verified
that this has been done and sent a follow-up email on 2/10/16 apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day. On 2/11/16 Hanes received a follow-up email from Ms. [redacted] thanking Hanes for clearing up this complaint . Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted..
Sincerely,
Julie
J[redacted]
Hanesbrands
Inc.
[redacted]
class="MsoNormal">Thank you for contacting Hanes about the Revdex.com Complaint ID #[redacted] from Mr. [redacted] on the
delivery and service problems with his Hanes order #[redacted].
We have apologized for this mistake with this chargeback,corrected our records, cleared his account and he will not
receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr. [redacted]. He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide
further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes Brands Inc.
Office of the President
800-832-0594 [redacted]
[redacted]
v
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to the Revdex.com complaint ID [redacted], we apologized to [redacted] for the problem with the refund that she received. We will address her concerns on the discount policy with the...
Hanes Marketing department. We issued a full refund credit of $61.96 to the credit card that was charged. We have confirmed that $61.96 has been returned to her account on 7/1/16. We have also sent her a $10.00 refund check to return the full value of the discount that was received on this order. Please let us know if there is anything further we can do to assist with this complaint.
Dear Ms.Diaz,
In response to Revdex.com Complaint ID #[redacted], we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/16 asking him to provide the total price of his...
purchase so that a refund could be processed immediately. Mr. [redacted] responded to our email that he is on a do not call list and cannot be reached by phone. He said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr. [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr. [redacted] without waiting on the return . We have not received the return or a response to that email. On 2/5/16, the
Hanes Retail Consumer Service department advised that
Mr. [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/16
we are sending out a refund check for $21.19 that will be sent out
through UPS for delivery on 2/9/16 so that he will not
have to continue to wait for the return to arrive to receive the refund he
requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr. [redacted] that the refund is being sent and to apologize to Mr. [redacted] for the delay
in response as we were waiting on his return. Please accept our apologies for this delay in response to the Revdex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes
Brands Inc.
[redacted]
We have responded to the Mr. [redacted]'s complaint regarding Hanes Men's X-Temp shirts. The letter copied below was sent to him Friday afternoon, 4/10/15 to his email address href="mailto:[email protected]@yandex.com">[email protected]@yandex.c...⇄ A refund of $35.00 will be processed today, 4/13/15, and mailed via US Mail on Tuesday, 4/14/15.
Thank you,
Beth S[redacted]
HBI Consumer Care
336-519-5450
[redacted]
Dear Mr. [redacted], Thank you for emailing us about our Hanes
Underwear product. We're sorry you experienced a problem with our
product.
Because nothing is more important to us
than manufacturing a superior product, we are reporting your experience to our
Quality Assurance Manager. Also, by US Mail we will be sending you a $35.00
refund check. The check will be from Hanesbrands Inc, our parent company. Please
allow 7- 10 business days for this to arrive. Should you continue to
have problems with our product, we may ask you to return the product. We will
gladly provide you with a postage paid label. This will enable us to analyze the
problem as part of our continuing research for product improvement. Product
returns become property of our company.
If you should have any questions or need
further assistance, please call us at 1-800-994-4348, our hours of operation are
Monday through Friday, 9:00 am to 4:30 pm (EST).
Sincerely,Stephanie
G[redacted]Consumer Care Specialist
Please accept our apologies for this delay in response to your
Revdex.com complaint # [redacted]. Unfortunately we
searched for the email address [redacted] and the name [redacted] and were unable to
find his information on the Hanes.com file to unsubscribe. After running a search against the address :
[redacted]
We were able to find one order placed by someone at
that same address with the email address:
[redacted].
On 10/27/15 , Hanes.com unsubscribed [redacted]. We show that the emails stopped completely on
10/31/15 and we have verified that there will not be any more emails sent to [redacted]. We also have unsubscribed the email address [redacted] .
We asked Mr. [redacted] to let us know if these are not the correct email addresses to unsubscribe,
so that we can get the correct email address from him and unsubscribe immediately. We are sorry for the delays caused by the problems with idetifying the correct email address to unsubscribe. Please let us
know if there is anything further we can do to assist with this complaint.
Sincerely,
[redacted]
Hanes Brands Inc.
Office of the President
[redacted]
I was recently in the Lincoln City, Oregon store and as I looked around I noticed you guys have NO security whatsoever in this store and the sales clerk was alone. I understand that they may not have the staffing for that store to have more than one person but geeze! I felt SO bad for her! Not to mention they have no sprinkler system to speak of, or security tagging system up from to prevent theft. Hello Hanes, get with the program! That is a very well shopped store. My husband and I shop in the store quite often, not ever will we go back to Woodburn, and they are always busy. If not busy than they are always doing something with the store to make it look nicer.
Those girls are SO wonderful! Upgrade your store, get with the times, it's SO 80's in there and I personally would like to see a different color scheme. Mauve is so out of style. So thank you Hanes but let get with the moderns times shall we.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved.
Regards,
*** ***
Dear Mr***,
Thank you for allowing us to investigate
your claim for returned merchandiseWe have received through the RevDex.com your statement of complaint involving a
return of:
Hanes Signature French Terry Pants (hanes.com style
25420) value of $each total amount $
Hanes Signature Soft Ponte 3/Sleeve Shift Dress
(hanes.com style 26467) value of $each total amount $as per your
statement
The above styles and are sold exclusively
through our website and catalog businesses of HanesbrandsTherefore we checked
with that area and they have no record of having sold this item thru any records
from the website or catalogThis was checked out from this household address
at PO Box 1713, Newport Beach, CA They investigated sales records to see
if under any of these various spellings: ** *** ** *** ** ***
Unfortunately, we were unable to find any sales at this address
If you will kindly check to see if any order was
placed at our website Hanes.com or Onehanesplace catalog - perhaps with a
different name or addressWe will be happy to review the sales again, if
another name where the styles and may have been
purchased
It is most unusual, to have not received a return,
but when a claim is made we will gladly check the sales/returns records that may
be under another name/addressAs we are unable to compensate for items we have
not received the return of
Mr***, you may reach us at 1(800)
994-4348, Monday through Friday from 9:am to 4:pm (EST),if you have other
names we may research so we may assist you in locating this return
Sincerely,Reba A***
Thank you for allowing us to investigate your claim of returned merchandise. At this time we nor our catalog division has any record of return from your name and address. We assumed this was ordered under your name as you stated in the first contact "I purchased pairs of Hanes Signature French terry pants (style 25420).." Thank you for clearing up that this was a gift and not purchased from youThe Hanes Signature product line is only available through our website and catalog. We have checked at the website/catalog and our area no record exist for a return of Hanes Signature with the name and address you provided. We will however be more than happy to check under the name and address of the person that gave you the gift.
We hope you understand our position but we are unable to replace or refund for product we do not receiveSincerely,
Reba A***
I ordered bras on 8/13/and today 8/25/the shipping/tracking says they are still NOT YET shippedDo not order something if you want it in a reasonable amount of time
blue;">Attempted phone call to consumer on 2/5/14 with no response. A refund for $29.99 was sent to the consumer on 2/7/14
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The items were received as gifts. They were mailed back to the address provided by hanes consumer service. Hanes admitted in several calls that they were in receipt of my merchandise. This is not right that Hanes wants to keep my return money and my merchandise. I returned these items in good faith per the instructions given to me by hanes
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear
Ms. Mace,
class="MsoNormal">
This Revdex.com complaint was sent to Hanes two times on 2/2/16 at 12:47PM and we attempted to respond to the first complaint received on 2/10/16. It appears that our response was rejected by the Revdex.com which we were not aware of until receiving a second notice on 2/14/16. We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time.
This
response is being sent as a follow-up to the two recent Revdex.com
complaints with ID#[redacted] concerning the letter Ms. [redacted] received from M. A. B[redacted] about
the $58.63 order. The Hanes Credit departmrnt spoke directly to Ms. [redacted] by phone on 2/2/16 informing her that this charge has been cleared off of her account and she will
not get anymore letters concerning this matter. We have checked and verified
that this has been done and sent a follow-up email on 2/10/16 apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day. On 2/11/16 Hanes received a follow-up email from Ms. [redacted] thanking Hanes for clearing up this complaint . Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted..
Sincerely,
Julie
J[redacted]
Hanesbrands
Inc.
[redacted]
Dear Ms. Diaz,
class="MsoNormal">Thank you for contacting Hanes about the Revdex.com Complaint ID #[redacted] from Mr. [redacted] on the
delivery and service problems with his Hanes order #[redacted].
We have apologized for this mistake with this chargeback,corrected our records, cleared his account and he will not
receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr. [redacted]. He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide
further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes Brands Inc.
Office of the President
800-832-0594 [redacted]
[redacted]
v
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to the Revdex.com complaint ID [redacted], we apologized to [redacted] for the problem with the refund that she received. We will address her concerns on the discount policy with the...
Hanes Marketing department. We issued a full refund credit of $61.96 to the credit card that was charged. We have confirmed that $61.96 has been returned to her account on 7/1/16. We have also sent her a $10.00 refund check to return the full value of the discount that was received on this order. Please let us know if there is anything further we can do to assist with this complaint.
Thank you!
Julie J[redacted]
Dear Ms.Diaz,
In response to Revdex.com Complaint ID #[redacted], we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/16 asking him to provide the total price of his...
purchase so that a refund could be processed immediately. Mr. [redacted] responded to our email that he is on a do not call list and cannot be reached by phone. He said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr. [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr. [redacted] without waiting on the return . We have not received the return or a response to that email. On 2/5/16, the
Hanes Retail Consumer Service department advised that
Mr. [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/16
we are sending out a refund check for $21.19 that will be sent out
through UPS for delivery on 2/9/16 so that he will not
have to continue to wait for the return to arrive to receive the refund he
requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr. [redacted] that the refund is being sent and to apologize to Mr. [redacted] for the delay
in response as we were waiting on his return. Please accept our apologies for this delay in response to the Revdex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint.
Sincerely,
Julie [redacted]
Hanes
Brands Inc.
[redacted]
We have responded to the Mr. [redacted]'s complaint regarding Hanes Men's X-Temp shirts. The letter copied below was sent to him Friday afternoon, 4/10/15 to his email address
href="mailto:[email protected]@yandex.com">[email protected]@yandex.c...⇄ A refund of $35.00 will be processed today, 4/13/15, and mailed via US Mail on Tuesday, 4/14/15.
Thank you,
Beth S[redacted]
HBI Consumer Care
336-519-5450
[redacted]
Dear Mr. [redacted], Thank you for emailing us about our Hanes
Underwear product. We're sorry you experienced a problem with our
product.
Because nothing is more important to us
than manufacturing a superior product, we are reporting your experience to our
Quality Assurance Manager. Also, by US Mail we will be sending you a $35.00
refund check. The check will be from Hanesbrands Inc, our parent company. Please
allow 7- 10 business days for this to arrive. Should you continue to
have problems with our product, we may ask you to return the product. We will
gladly provide you with a postage paid label. This will enable us to analyze the
problem as part of our continuing research for product improvement. Product
returns become property of our company.
If you should have any questions or need
further assistance, please call us at 1-800-994-4348, our hours of operation are
Monday through Friday, 9:00 am to 4:30 pm (EST).
Sincerely,Stephanie
G[redacted]Consumer Care Specialist
Dear Ms. Diaz ,
Please accept our apologies for this delay in response to your
Revdex.com complaint # [redacted]. Unfortunately we
searched for the email address [redacted] and the name [redacted] and were unable to
find his information on the Hanes.com file to unsubscribe. After running a search against the address :
[redacted]
We were able to find one order placed by someone at
that same address with the email address:
[redacted].
On 10/27/15 , Hanes.com unsubscribed [redacted]. We show that the emails stopped completely on
10/31/15 and we have verified that there will not be any more emails sent to [redacted]. We also have unsubscribed the email address [redacted] .
We asked Mr. [redacted] to let us know if these are not the correct email addresses to unsubscribe,
so that we can get the correct email address from him and unsubscribe immediately. We are sorry for the delays caused by the problems with idetifying the correct email address to unsubscribe. Please let us
know if there is anything further we can do to assist with this complaint.
Sincerely,
[redacted]
Hanes Brands Inc.
Office of the President
[redacted]
I was recently in the Lincoln City, Oregon store and as I looked around I noticed you guys have NO security whatsoever in this store and the sales clerk was alone. I understand that they may not have the staffing for that store to have more than one person but geeze! I felt SO bad for her! Not to mention they have no sprinkler system to speak of, or security tagging system up from to prevent theft. Hello Hanes, get with the program! That is a very well shopped store. My husband and I shop in the store quite often, not ever will we go back to Woodburn, and they are always busy. If not busy than they are always doing something with the store to make it look nicer.
Those girls are SO wonderful! Upgrade your store, get with the times, it's SO 80's in there and I personally would like to see a different color scheme. Mauve is so out of style. So thank you Hanes but let get with the moderns times shall we.