In response to the Revdex.com complaint ID [redacted] , we apologized to [redacted] for the problem with the refund that she receivedWe will address her concerns on the discount policy with the Hanes Marketing department We issued a full refund credit of $to the credit card that was charged We have confirmed that $has been returned to her account on 7/1/ We have also sent her a $refund check to return the full value of the discount that was received on this order Please let us know if there is anything further we can do to assist with this complaint Thank you! Julie J [redacted]
Dear MsDiaz, >Thank you for contacting Hanes about the Revdex.com Complaint ID # [redacted] from Mr [redacted] on the delivery and service problems with his Hanes order # [redacted] We have apologized for this mistake with this chargeback,corrected our records, cleared his account and he will not receive any further communication from Hanes on this order or chargebackWe have also replaced the order for Mr [redacted] He was pleased with our response and this replacement was delivered on 8/7/ Please let us know if we can provide further assistance with this complaint Sincerely, Julie [redacted] Hanes Brands Inc Office of the President 800-832- [redacted] v
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The items were received as gifts They were mailed back to the address provided by hanes consumer service Hanes admitted in several calls that they were in receipt of my merchandise This is not right that Hanes wants to keep my return money and my merchandiseI returned these items in good faith per the instructions given to me by hanes Regards, [redacted]
Dear Ms.Diaz, In response to RevDex.com Complaint ID # [redacted] , we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/16 asking him to provide the total price of his... purchase so that a refund could be processed immediately. Mr. [redacted] responded to our email that he is on a do not call list and cannot be reached by phone. He said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr. [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr. [redacted] without waiting on the return . We have not received the return or a response to that email. On 2/5/16, the Hanes Retail Consumer Service department advised that Mr. [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/16 we are sending out a refund check for $21.19 that will be sent out through UPS for delivery on 2/9/16 so that he will not have to continue to wait for the return to arrive to receive the refund he requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr. [redacted] that the refund is being sent and to apologize to Mr. [redacted] for the delay in response as we were waiting on his return. Please accept our apologies for this delay in response to the RevDex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint. Sincerely, Julie [redacted] Hanes Brands Inc. [redacted]
Dear Ms Mace,> This Revdex.com complaint was sent to Hanes two times on 2/2/at 12:47PM and we attempted to respond to the first complaint received on 2/10/ It appears that our response was rejected by the Revdex.com which we were not aware of until receiving a second notice on 2/14/ We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time This response is being sent as a follto the two recent Revdex.com complaints with ID# [redacted] concerning the letter Ms [redacted] received from MAB [redacted] about the $orderThe Hanes Credit departmrnt spoke directly to Ms [redacted] by phone on 2/2/informing her that this charge has been cleared off of her account and she will not get anymore letters concerning this matterWe have checked and verified that this has been done and sent a follemail on 2/10/apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day On 2/11/Hanes received a follemail from Ms [redacted] thanking Hanes for clearing up this complaint Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted Sincerely, Julie J [redacted] Hanesbrands Inc [redacted]
We have responded to the Mr [redacted] 's complaint regarding Hanes Men's X-Temp shirts The letter copied below was sent to him Friday afternoon, 4/10/to his email address href="mailto:[email protected]@yandex.com">[email protected]@yandex.com A refund of $will be processed today, 4/13/15, and mailed via US Mail on Tuesday, 4/14/Thank you, Beth S [redacted] HBI Consumer Care 336-519- [redacted] Dear Mr [redacted] , Thank you for emailing us about our Hanes Underwear productWe're sorry you experienced a problem with our productBecause nothing is more important to us than manufacturing a superior product, we are reporting your experience to our Quality Assurance ManagerAlso, by US Mail we will be sending you a $ refund checkThe check will be from Hanesbrands Inc, our parent companyPlease allow 7- business days for this to arriveShould you continue to have problems with our product, we may ask you to return the productWe will gladly provide you with a postage paid labelThis will enable us to analyze the problem as part of our continuing research for product improvementProduct returns become property of our company If you should have any questions or need further assistance, please call us at 1-800-994-4348, our hours of operation are Monday through Friday, 9:am to 4:pm (EST)Sincerely,Stephanie G [redacted] Consumer Care Specialist
I was recently in the Lincoln City, Oregon store and as I looked around I noticed you guys have NO security whatsoever in this store and the sales clerk was aloneI understand that they may not have the staffing for that store to have more than one person but geeze! I felt SO bad for her! Not to mention they have no sprinkler system to speak of, or security tagging system up from to prevent theftHello Hanes, get with the program! That is a very well shopped storeMy husband and I shop in the store quite often, not ever will we go back to Woodburn, and they are always busyIf not busy than they are always doing something with the store to make it look nicer Those girls are SO wonderful! Upgrade your store, get with the times, it's SO 80's in there and I personally would like to see a different color schemeMauve is so out of styleSo thank you Hanes but let get with the moderns times shall we
In response to the Revdex.com complaint ID [redacted] , we apologized to [redacted] for the problem with the refund that she receivedWe will address her concerns on the discount policy with the Hanes Marketing department We issued a full refund credit of $to the credit card that was charged We have confirmed that $has been returned to her account on 7/1/ We have also sent her a $refund check to return the full value of the discount that was received on this order Please let us know if there is anything further we can do to assist with this complaint Thank you! Julie J [redacted]
Dear MsDiaz, >Thank you for contacting Hanes about the Revdex.com Complaint ID # [redacted] from Mr [redacted] on the delivery and service problems with his Hanes order # [redacted] We have apologized for this mistake with this chargeback,corrected our records, cleared his account and he will not receive any further communication from Hanes on this order or chargebackWe have also replaced the order for Mr [redacted] He was pleased with our response and this replacement was delivered on 8/7/ Please let us know if we can provide further assistance with this complaint Sincerely, Julie [redacted] Hanes Brands Inc Office of the President 800-832- [redacted] v
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The items were received as gifts They were mailed back to the address provided by hanes consumer service Hanes admitted in several calls that they were in receipt of my merchandise This is not right that Hanes wants to keep my return money and my merchandiseI returned these items in good faith per the instructions given to me by hanes Regards, [redacted]
Dear Ms.Diaz, In response to RevDex.com Complaint ID # [redacted] , we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/16 asking him to provide the total price of his... purchase so that a refund could be processed immediately. Mr. [redacted] responded to our email that he is on a do not call list and cannot be reached by phone. He said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr. [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr. [redacted] without waiting on the return . We have not received the return or a response to that email. On 2/5/16, the Hanes Retail Consumer Service department advised that Mr. [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/16 we are sending out a refund check for $21.19 that will be sent out through UPS for delivery on 2/9/16 so that he will not have to continue to wait for the return to arrive to receive the refund he requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr. [redacted] that the refund is being sent and to apologize to Mr. [redacted] for the delay in response as we were waiting on his return. Please accept our apologies for this delay in response to the RevDex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint. Sincerely, Julie [redacted] Hanes Brands Inc. [redacted]
Dear Ms Mace,> This Revdex.com complaint was sent to Hanes two times on 2/2/at 12:47PM and we attempted to respond to the first complaint received on 2/10/ It appears that our response was rejected by the Revdex.com which we were not aware of until receiving a second notice on 2/14/ We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time This response is being sent as a follto the two recent Revdex.com complaints with ID# [redacted] concerning the letter Ms [redacted] received from MAB [redacted] about the $orderThe Hanes Credit departmrnt spoke directly to Ms [redacted] by phone on 2/2/informing her that this charge has been cleared off of her account and she will not get anymore letters concerning this matterWe have checked and verified that this has been done and sent a follemail on 2/10/apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day On 2/11/Hanes received a follemail from Ms [redacted] thanking Hanes for clearing up this complaint Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted Sincerely, Julie J [redacted] Hanesbrands Inc [redacted]
We have responded to the Mr [redacted] 's complaint regarding Hanes Men's X-Temp shirts The letter copied below was sent to him Friday afternoon, 4/10/to his email address href="mailto:[email protected]@yandex.com">[email protected]@yandex.com A refund of $will be processed today, 4/13/15, and mailed via US Mail on Tuesday, 4/14/Thank you, Beth S [redacted] HBI Consumer Care 336-519- [redacted] Dear Mr [redacted] , Thank you for emailing us about our Hanes Underwear productWe're sorry you experienced a problem with our productBecause nothing is more important to us than manufacturing a superior product, we are reporting your experience to our Quality Assurance ManagerAlso, by US Mail we will be sending you a $ refund checkThe check will be from Hanesbrands Inc, our parent companyPlease allow 7- business days for this to arriveShould you continue to have problems with our product, we may ask you to return the productWe will gladly provide you with a postage paid labelThis will enable us to analyze the problem as part of our continuing research for product improvementProduct returns become property of our company If you should have any questions or need further assistance, please call us at 1-800-994-4348, our hours of operation are Monday through Friday, 9:am to 4:pm (EST)Sincerely,Stephanie G [redacted] Consumer Care Specialist
I was recently in the Lincoln City, Oregon store and as I looked around I noticed you guys have NO security whatsoever in this store and the sales clerk was aloneI understand that they may not have the staffing for that store to have more than one person but geeze! I felt SO bad for her! Not to mention they have no sprinkler system to speak of, or security tagging system up from to prevent theftHello Hanes, get with the program! That is a very well shopped storeMy husband and I shop in the store quite often, not ever will we go back to Woodburn, and they are always busyIf not busy than they are always doing something with the store to make it look nicer Those girls are SO wonderful! Upgrade your store, get with the times, it's SO 80's in there and I personally would like to see a different color schemeMauve is so out of styleSo thank you Hanes but let get with the moderns times shall we