Arizona Water Tech Industries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Arizona Water Tech has done nothing to rectify this situation, and owes money to *** and to us for the damage they caused.We called Arizona Water Tech to help us change our filters, because water would not run from the RO faucet at our sinkWhen the technician came out on 1/28, he stated that it was very odd that the water at our refrigerator was working, but that the water at our sink was notHe stated that if one was not working, the other shouldn't workThis is the point at which we asked him if he was certain the RO water line was properly hooked up to the refrigeratorWe asked this several times, and told him that we would not have known otherwise, because we had a filter in the refrigerator so would not have been able to tell if we were drinking regular city waterHe assured us that the line was hooked up properlyWe NEVER stated that we had RO water at the refrigeratorThe refrigerator and RO system were installed prior to us moving into this new build home.The technician left our home around 5:00PM on 1/28/It wasn't until later that evening that we noticed the water in our pantry and cleaned it upNo, we don't stay up all night, so we obviously did not notice more water in the middle of the nightWhen we awoke in the morning, we saw the flooding, and realized it was coming from the coiled up line in the wall cutout, behind our refrigerator.I notified the Owner of Arizona Water Tech at approximately 6:30AM on 1/29/15, that our home had been flooded by his technicianWe received no response from himAfter receiving no response, we contacted our builder and [redacted] I needed to know the extent of the damage [redacted] responded and did thermal readings (which they can provide), and brought out some light fans, because there was so much waterThe builder (KHovnanian) sent out our homeowner's services representative and their District Manager, to view the damageThey turned off the water line that had caused the flooding, and we wiped up the waterIt was only after they responded, and called [redacted] (Owner of Arizona Water Tech), that he responded to them (not me), and agreed to send a technician outThe tech from " [redacted] ***" was an employee of Arizona Water Tech, who had previously responded to our homeContrary to their report stating the first time they came to our home was on 1/29/15, they had actually been to our home the previous year because of the ongoing issues we have had with the RO systemTheir technician documented the damage, hooked the line up properly, and turned the water on at the RO placement on our sinkI heard nothing directly from Arizona Water Tech on 1/29/15.On 1/30/15, I called *** [redacted] and told him that he needed to get the water remediation company of his choosing out to our property ASAPOn the recorded call, he admits that this was the mistake of his technician (I am happy to provide the recording)The water had reached up a foot in our walls, and caused extensive damageIt was at this point that [redacted] told me he would not be sending anyone out until Monday, and that he believed the damage would “dry out on its’ own” over the weekendThat would have been waiting days, when we knew the walls and floor were soaked! I am well aware that mold can begin to grow in hours, and we have young childrenIt was at this time, that I explained to [redacted] that if he did not have a remediation company of his choosing come out that day, we would contact our insurance company, as the dry out needed to be handled immediatelyThis was the ONLY time I mentioned my insurance company, and the last time I spoke with Arizona Water TechThat evening, his technician came out to do the water readings, and let [redacted] know that we needed remediation immediately [redacted] came out and did the water remediation on the night of the 30th, at the request of Arizona Water TechThey were very forward with us during their time here, about the fact that [redacted] did not want to have to replace our wood floorsThey tried many industrial fans, and floor fans, two dehumidifiers, several air purifiers, specialized floor mats, and none would dry the floor in the several days they were here [redacted] informed us that they would call [redacted] and let him know that the wood could not be dried, and needed to be replaced [redacted] told us that they would call us back to schedule the flooringThey never came back Contrary to Arizona Water Tech’s statement, we waited two full weeks for someone to call us back and let us know what was going on, prior to calling [redacted] and ***, but nobody calledKeep in mind, our wood floors were still soaking wetOn 2/16, we called our insurance company (***) to start the claim, and we called [redacted] [redacted] the same day for a quoteAs we were waiting for a report on the flooring grade, the estimate was not submitted to [redacted] until 2/24/15, and *** did not approve the claim until 3/5/This was a full month after our home was floodedAt no time did [redacted] , or Arizona Water Tech attempt to contact us, or let us know that they were still attempting to fix the damageThey had abandoned the job, and never advised us otherwiseThey simply stopped communicating with usWe did receive a call from a contractor three weeks after [redacted] left, about doing an estimate for our floorWe let him know that we had filed a claim with ***.Arizona Water Tech’s response states that I was being “schooled”There is nothing to be “schooled” on, this is common senseOur home was not even two years old at the time of this floodingOf course we wanted the damage to our beautiful wood floors fixed, and expected it to be done right [redacted] had plenty of time to have the contractors of his choosing fix the damage his company causedHe is responsible for the cost of this jobThere are no “questionable charges,” as this all went through our insurance company, and through legitimate restoration companiesI’m not quite sure how their restoration company ( [redacted] ) came up with an estimate of $7500, when the wood alone (the exact same wood we currently had) cost over $10,(Estimate submitted to ***, attached).The bottom line is that Arizona Water Tech admittedly caused the damage, had plenty of time to fix their mistake, and chose not to do itWe never heard from [redacted] after 1/We did not have another company estimate the damage until 2/16, which was plenty of time for [redacted] to have taken care of the problemHe never apologized, and never attempted to come see the damage in our homeI would have thought that the owner of a company would do everything in his power to make a situation right, after flooding someone’s brand new homeWe were forced to get our insurance involved, even at the risk of increasing our premiums, as we needed our home fixedOur insurance company, and ourselves have paid for the entire cost of the damage Arizona Water Tech causedThey have done NOTHING to make this right.My name is Mrs [redacted] , not [redacted] They can't even get that right.Regards, [redacted]

Summary of phone calls employees & contractors sent to site:Our installation paperwork shows this job was assigned to subcontractor, [redacted] on 1/18/Owner: [redacted] ***He was instructed to install the RO and connect to the angle stop and ice line to the existing refrigerator (Work Order Enclosed)The next contact was from the home owner to set up a filter change on 1/28/The work sheet shows the tech left the property at pmClient told us they had installed pre and post filters and we installed a new membraneHomeowners told our tech more than once that they had reverse osmosis water at the sink and at the refrigeratorThe tech had no need to pull out the appliance to check the ice line run from the sinkWhen he was done with the filter change he turned on the valve to the refrigerator, as he normally would.On 1/29/client called to advise water leakageWe dispatched a tech from [redacted] to assess and report back to our firm [redacted] arrived at their residence at 1:pmThe tech hooked up the ice line and did a visual on water damageHe noted beading on the baseboards & stain on the floor, no standing waterWe sent another tech on 1/30/( [redacted] ) to do a thermal imagingHis report recommended water extractionWe called [redacted] and they laid water extraction pads the same day.2/02/ [redacted] removed the water extraction pads and promised us an estimate to repair/replace damaged itemsThe same day we contacted the builder, ***, to secure the company name that laid the flooringThe floor installer gave us a repair firm that would go to the property and give us an estimateThe flooring repair company assigned [redacted] (###-###-####) to handle the estimateWhen [redacted] called to set an appointment for the estimate the homeowner told him they had already called their Home Owners Insurance to take care of the damage.Total time frame since we were notified of the water leak was less than one week.There has never been a call refused from this clientThe homeowners were aware that we were in the process of talking to qualified companies to complete this jobMrs [redacted] told us more than once that she was going to call her insurance company to handle this as she wanted the job done--nowRepresentatives from [redacted] & [redacted] both reported back that the client was with another Restoration Company all the time they were on siteMrs [redacted] was being schooled on how to answer questions and issue statements regarding damage to the residence..The remodel bid received from [redacted] was $7,750.00.We had already paid the water extraction billing of $2,500.00We received a statement from the clients Insurance Company of damage totaling $8,720.18Some items we find confusing or without merit.On the ROC complaint from the homeowners states over $14,damageThe clients had another reclamation company of which there was a 'friend' employed start the repair work before a reasonable amount of time for Arizona Water Tech to secure competitive bids.There are multiple statements made regarding our lack of response and communication which are not factual.In summary, we do not feel we were negligent in our responseThis was our first experience with a water loss and our response was that of a prudent natureWe feel horrible that any homeowner would go through this experience.Please note that the RO has a maximum production of 1/gallon of water per hourOur tech left the property at pmThe owners state that they went to bed therefore did not notice any water on the flooring except that which they assumed their children may have spilledWe wonder why water that was going onto the floor since pm was never noticed or passed off as spillage from the children, how many times?

Summary of phone calls employees & contractors sent to site:Our installation paperwork shows this job was assigned to subcontractor, [redacted] on 1/18/2013. Owner: [redacted]. He was instructed to install the RO and connect to the angle stop and ice line to the existing...

refrigerator (Work Order Enclosed)The next contact was from the home owner to set up a filter change on 1/28/2015. The work sheet shows the tech left the property at 5 pm. Client told us they had installed pre and post filters and we installed a new membrane. Homeowners told our tech more than once that they had reverse osmosis water at the sink and at the refrigerator. The tech had no need to pull out the appliance to check the ice line run from the sink. When he was done with the filter change he turned on the valve to the refrigerator, as he normally would.On 1/29/2015 client called to advise water leakage. We dispatched a tech from [redacted] to assess and report back to our firm. [redacted] arrived at their residence at 1:39 pm. The tech hooked up the ice line and did a visual on water damage. He noted beading on the baseboards & stain on the floor, no standing water. We sent another tech on 1/30/2015 ([redacted]) to do a thermal imaging. His report recommended water extraction. We called [redacted] and they laid water extraction pads the same day.2/02/2015 [redacted] removed the water extraction pads and promised us an estimate to repair/replace damaged items. The same day we contacted the builder, [redacted], to secure the company name that laid the flooring. The floor installer gave us a repair firm that would go to the property and give us an estimate. The flooring repair company assigned [redacted] (###-###-####) to handle the estimate. When [redacted] called to set an appointment for the estimate the homeowner told him they had already called their Home Owners Insurance to take care of the damage.Total time frame since we were notified of the water leak was less than one week.There has never been a call refused from this client. The homeowners were aware that we were in the process of talking to qualified companies to complete this job. Mrs. [redacted] told us more than once that she was going to call her insurance company to handle this as she wanted the job done--now. Representatives from [redacted] & [redacted] both reported back that the client was with another Restoration Company all the time they were on site. Mrs. [redacted] was being schooled on how to answer questions and issue statements regarding damage to the residence..The remodel bid received from [redacted] was $7,750.00.We had already paid the water extraction billing of $2,500.00We received a statement from the clients Insurance Company of damage totaling $8,720.18Some items we find confusing or without merit.On the ROC complaint from the homeowners states over $14,000 damageThe clients had another reclamation company of which there was a 'friend' employed start the repair work before a reasonable amount of time for Arizona Water Tech to secure competitive bids.There are multiple statements made regarding our lack of response and communication which are not factual.In summary, we do not feel we were negligent in our response. This was our first experience with a water loss and our response was that of a prudent nature. We feel horrible that any homeowner would go through this experience.Please note that the RO has a maximum production of 1/2 gallon of water per hour. Our tech left the property at 5 pm. The owners state that they went to bed therefore did not notice any water on the flooring except that which they assumed their children may have spilled. We wonder why water that was going onto the floor since 5 pm was never noticed or passed off as spillage from the children, how many times?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Arizona Water Tech has done nothing to rectify this situation, and owes money to [redacted] and to us for the damage they caused.We called Arizona Water Tech to help us change our filters, because water would not run from the RO faucet at our sink. When the technician came out on 1/28, he stated that it was very odd that the water at our refrigerator was working, but that the water at our sink was not. He stated that if one was not working, the other shouldn't work. This is the point at which we asked him if he was certain the RO water line was properly hooked up to the refrigerator. We asked this several times, and told him that we would not have known otherwise, because we had a filter in the refrigerator so would not have been able to tell if we were drinking regular city water. He assured us that the line was hooked up properly. We NEVER stated that we had RO water at the refrigerator. The refrigerator and RO system were installed prior to us moving into this new build home.The technician left our home around 5:00PM on 1/28/15. It wasn't until later that evening that we noticed the water in our pantry and cleaned it up. No, we don't stay up all night, so we obviously did not notice more water in the middle of the night. When we awoke in the morning, we saw the flooding, and realized it was coming from the coiled up line in the wall cutout, behind our refrigerator.I notified the Owner of Arizona Water Tech at approximately 6:30AM on 1/29/15, that our home had been flooded by his technician. We received no response from him. After receiving no response, we contacted our builder and [redacted]. I needed to know the extent of the damage. [redacted] responded and did thermal readings (which they can provide), and brought out some light fans, because there was so much water. The builder (K. Hovnanian) sent out our homeowner's services representative and their District Manager, to view the damage. They turned off the water line that had caused the flooding, and we wiped up the water. It was only after they responded, and called [redacted] (Owner of Arizona Water Tech), that he responded to them (not me), and agreed to send a technician out. The tech from "[redacted]" was an employee of Arizona Water Tech, who had  previously responded to our home. Contrary to their report stating the first time they came to our home was on 1/29/15, they had actually been to our home the previous year because of the ongoing issues we have had with the RO system. Their technician documented the damage, hooked the line up properly, and turned the water on at the RO placement on our sink. I heard nothing directly from Arizona Water Tech on 1/29/15.On 1/30/15, I called [redacted] and told him that he needed to get the water remediation company of his choosing out to our property ASAP. On the recorded call, he admits that this was the mistake of his technician (I am happy to provide the recording). The water had reached up a foot in our walls, and caused extensive damage. It was at this point that [redacted] told me he would not be sending anyone out until Monday, and that he believed the damage would “dry out on its’ own” over the weekend. That would have been waiting 5 days, when we knew the walls and floor were soaked! I am well aware that mold can begin to grow in 36 hours, and we have young children. It was at this time, that I explained to [redacted] that if he did not have a remediation company of his choosing come out that day, we would contact our insurance company, as the dry out needed to be handled immediately. This was the ONLY time I mentioned my insurance company, and the last time I spoke with Arizona Water Tech. That evening, his technician came out to do the water readings, and let [redacted] know that we needed remediation immediately. [redacted] came out and did the water remediation on the night of the 30th, at the request of Arizona Water Tech. They were very forward with us during their time here, about the fact that [redacted] did not want to have to replace our wood floors. They tried many industrial fans, and floor fans, two dehumidifiers, several air purifiers, specialized floor mats, and none would dry the floor in the several days they were here. [redacted] informed us that they would call [redacted] and let him know that the wood could not be dried, and needed to be replaced. [redacted] told us that they would call us back to schedule the flooring. They never came back.  Contrary to Arizona Water Tech’s statement, we waited two full weeks for someone to call us back and let us know what was going on, prior to calling [redacted] and [redacted], but nobody called. Keep in mind, our wood floors were still soaking wet. On 2/16, we called our insurance company ([redacted]) to start the claim, and we called [redacted] the same day for a quote. As we were waiting for a report on the flooring grade, the estimate was not submitted to [redacted] until 2/24/15, and [redacted] did not approve the claim  until 3/5/15. This was a full month after our home was flooded. At no time did [redacted], or Arizona Water Tech attempt to contact us, or let us know that they were still attempting to fix the damage. They had abandoned the job, and never advised us otherwise. They simply stopped communicating with us. We did receive a call from a contractor three weeks after [redacted] left, about doing an estimate for our floor. We let him know that we had filed a claim with [redacted].Arizona Water Tech’s response states that I was being “schooled”. There is nothing to be “schooled” on, this is common sense. Our home was not even two years old at the time of this flooding. Of course we wanted the damage to our beautiful wood floors fixed, and expected it to be done right. [redacted] had plenty of time to have the contractors of his choosing fix the damage his company caused. He is responsible for the cost of this job. There are no “questionable charges,” as this all went through our insurance company, and through legitimate restoration companies. I’m not quite sure how their restoration company ([redacted]) came up with an estimate of $7500, when the wood alone (the exact same wood we currently had) cost over $10,000. (Estimate submitted to [redacted], attached).The bottom line is that Arizona Water Tech admittedly caused the damage, had plenty of time to fix their mistake, and chose not to do it. We never heard from [redacted] after 1/30. We did not have another company estimate the damage until 2/16, which was plenty of time for [redacted] to have taken care of the problem. He never apologized, and never attempted to come see the damage in our home. I would have thought that the owner of a company would do everything in his power to make a situation right, after flooding someone’s brand new home. We were forced to get our insurance involved, even at the risk of increasing our premiums, as we needed our home fixed. Our insurance company, and ourselves have paid for the entire cost of the damage Arizona Water Tech caused. They have done NOTHING to make this right.My name is Mrs. [redacted], not [redacted]. They can't even get that right.Regards,[redacted]

Summary of phone calls employees & contractors sent to site:Our installation paperwork shows this job was assigned to subcontractor, [redacted] on 1/18/2013. Owner: [redacted]. He was instructed to install the RO and connect to the angle stop and ice line to the...

existing refrigerator (Work Order Enclosed)The next contact was from the home owner to set up a filter change on 1/28/2015. The work sheet shows the tech left the property at 5 pm. Client told us they had installed pre and post filters and we installed a new membrane. Homeowners told our tech more than once that they had reverse osmosis water at the sink and at the refrigerator. The tech had no need to pull out the appliance to check the ice line run from the sink. When he was done with the filter change he turned on the valve to the refrigerator, as he normally would.On 1/29/2015 client called to advise water leakage. We dispatched a tech from [redacted] to assess and report back to our firm. [redacted] arrived at their residence at 1:39 pm. The tech hooked up the ice line and did a visual on water damage. He noted beading on the baseboards & stain on the floor, no standing water. We sent another tech on 1/30/2015 ([redacted]) to do a thermal imaging. His report recommended water extraction. We called [redacted] and they laid water extraction pads the same day.2/02/2015 [redacted] removed the water extraction pads and promised us an estimate to repair/replace damaged items. The same day we contacted the builder, [redacted], to secure the company name that laid the flooring. The floor installer gave us a repair firm that would go to the property and give us an estimate. The flooring repair company assigned [redacted] (###-###-####) to handle the estimate. When [redacted] called to set an appointment for the estimate the homeowner told him they had already called their Home Owners Insurance to take care of the damage.Total time frame since we were notified of the water leak was less than one week.There has never been a call refused from this client. The homeowners were aware that we were in the process of talking to qualified companies to complete this job. Mrs. [redacted] told us more than once that she was going to call her insurance company to handle this as she wanted the job done--now. Representatives from [redacted] & [redacted] both reported back that the client was with another Restoration Company all the time they were on site. Mrs. [redacted] was being schooled on how to answer questions and issue statements regarding damage to the residence..The remodel bid received from [redacted] was $7,750.00.We had already paid the water extraction billing of $2,500.00We received a statement from the clients Insurance Company of damage totaling $8,720.18Some items we find confusing or without merit.On the ROC complaint from the homeowners states over $14,000 damageThe clients had another reclamation company of which there was a 'friend' employed start the repair work before a reasonable amount of time for Arizona Water Tech to secure competitive bids.There are multiple statements made regarding our lack of response and communication which are not factual.In summary, we do not feel we were negligent in our response. This was our first experience with a water loss and our response was that of a prudent nature. We feel horrible that any homeowner would go through this experience.Please note that the RO has a maximum production of 1/2 gallon of water per hour. Our tech left the property at 5 pm. The owners state that they went to bed therefore did not notice any water on the flooring except that which they assumed their children may have spilled. We wonder why water that was going onto the floor since 5 pm was never noticed or passed off as spillage from the children, how many times?

I believe all statements have had a response in our first reply. We have nothing to add.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Arizona Water Tech has done nothing to rectify this situation, and owes money to [redacted] and to us for the damage they caused.We called Arizona Water Tech to help us change our filters, because water would not run from the RO faucet at our sink. When the technician came out on 1/28, he stated that it was very odd that the water at our refrigerator was working, but that the water at our sink was not. He stated that if one was not working, the other shouldn't work. This is the point at which we asked him if he was certain the RO water line was properly hooked up to the refrigerator. We asked this several times, and told him that we would not have known otherwise, because we had a filter in the refrigerator so would not have been able to tell if we were drinking regular city water. He assured us that the line was hooked up properly. We NEVER stated that we had RO water at the refrigerator. The refrigerator and RO system were installed prior to us moving into this new build home.The technician left our home around 5:00PM on 1/28/15. It wasn't until later that evening that we noticed the water in our pantry and cleaned it up. No, we don't stay up all night, so we obviously did not notice more water in the middle of the night. When we awoke in the morning, we saw the flooding, and realized it was coming from the coiled up line in the wall cutout, behind our refrigerator.I notified the Owner of Arizona Water Tech at approximately 6:30AM on 1/29/15, that our home had been flooded by his technician. We received no response from him. After receiving no response, we contacted our builder and [redacted]. I needed to know the extent of the damage. [redacted] responded and did thermal readings (which they can provide), and brought out some light fans, because there was so much water. The builder (K. Hovnanian) sent out our homeowner's services representative and their District Manager, to view the damage. They turned off the water line that had caused the flooding, and we wiped up the water. It was only after they responded, and called [redacted] (Owner of Arizona Water Tech), that he responded to them (not me), and agreed to send a technician out. The tech from "[redacted]" was an employee of Arizona Water Tech, who had  previously responded to our home. Contrary to their report stating the first time they came to our home was on 1/29/15, they had actually been to our home the previous year because of the ongoing issues we have had with the RO system. Their technician documented the damage, hooked the line up properly, and turned the water on at the RO placement on our sink. I heard nothing directly from Arizona Water Tech on 1/29/15.On 1/30/15, I called [redacted] and told him that he needed to get the water remediation company of his choosing out to our property ASAP. On the recorded call, he admits that this was the mistake of his technician (I am happy to provide the recording). The water had reached up a foot in our walls, and caused extensive damage. It was at this point that [redacted] told me he would not be sending anyone out until Monday, and that he believed the damage would “dry out on its’ own” over the weekend. That would have been waiting 5 days, when we knew the walls and floor were soaked! I am well aware that mold can begin to grow in 36 hours, and we have young children. It was at this time, that I explained to [redacted] that if he did not have a remediation company of his choosing come out that day, we would contact our insurance company, as the dry out needed to be handled immediately. This was the ONLY time I mentioned my insurance company, and the last time I spoke with Arizona Water Tech. That evening, his technician came out to do the water readings, and let [redacted] know that we needed remediation immediately. [redacted] came out and did the water remediation on the night of the 30th, at the request of Arizona Water Tech. They were very forward with us during their time here, about the fact that [redacted] did not want to have to replace our wood floors. They tried many industrial fans, and floor fans, two dehumidifiers, several air purifiers, specialized floor mats, and none would dry the floor in the several days they were here. [redacted] informed us that they would call [redacted] and let him know that the wood could not be dried, and needed to be replaced. [redacted] told us that they would call us back to schedule the flooring. They never came back.  Contrary to Arizona Water Tech’s statement, we waited two full weeks for someone to call us back and let us know what was going on, prior to calling [redacted] and [redacted], but nobody called. Keep in mind, our wood floors were still soaking wet. On 2/16, we called our insurance company ([redacted]) to start the claim, and we called [redacted] the same day for a quote. As we were waiting for a report on the flooring grade, the estimate was not submitted to [redacted] until 2/24/15, and [redacted] did not approve the claim  until 3/5/15. This was a full month after our home was flooded. At no time did [redacted], or Arizona Water Tech attempt to contact us, or let us know that they were still attempting to fix the damage. They had abandoned the job, and never advised us otherwise. They simply stopped communicating with us. We did receive a call from a contractor three weeks after [redacted] left, about doing an estimate for our floor. We let him know that we had filed a claim with [redacted].Arizona Water Tech’s response states that I was being “schooled”. There is nothing to be “schooled” on, this is common sense. Our home was not even two years old at the time of this flooding. Of course we wanted the damage to our beautiful wood floors fixed, and expected it to be done right. [redacted] had plenty of time to have the contractors of his choosing fix the damage his company caused. He is responsible for the cost of this job. There are no “questionable charges,” as this all went through our insurance company, and through legitimate restoration companies. I’m not quite sure how their restoration company ([redacted]) came up with an estimate of $7500, when the wood alone (the exact same wood we currently had) cost over $10,000. (Estimate submitted to [redacted], attached).The bottom line is that Arizona Water Tech admittedly caused the damage, had plenty of time to fix their mistake, and chose not to do it. We never heard from [redacted] after 1/30. We did not have another company estimate the damage until 2/16, which was plenty of time for [redacted] to have taken care of the problem. He never apologized, and never attempted to come see the damage in our home. I would have thought that the owner of a company would do everything in his power to make a situation right, after flooding someone’s brand new home. We were forced to get our insurance involved, even at the risk of increasing our premiums, as we needed our home fixed. Our insurance company, and ourselves have paid for the entire cost of the damage Arizona Water Tech caused. They have done NOTHING to make this right.My name is Mrs. [redacted], not [redacted]. They can't even get that right.Regards,[redacted]

Summary of phone calls employees & contractors sent to site:Our installation paperwork shows this job was assigned to subcontractor, [redacted] on 1/18/2013. Owner: [redacted]. He was instructed to install the RO and connect to the angle stop and ice line to the...

existing refrigerator (Work Order Enclosed)The next contact was from the home owner to set up a filter change on 1/28/2015. The work sheet shows the tech left the property at 5 pm. Client told us they had installed pre and post filters and we installed a new membrane. Homeowners told our tech more than once that they had reverse osmosis water at the sink and at the refrigerator. The tech had no need to pull out the appliance to check the ice line run from the sink. When he was done with the filter change he turned on the valve to the refrigerator, as he normally would.On 1/29/2015 client called to advise water leakage. We dispatched a tech from [redacted] to assess and report back to our firm. [redacted] arrived at their residence at 1:39 pm. The tech hooked up the ice line and did a visual on water damage. He noted beading on the baseboards & stain on the floor, no standing water. We sent another tech on 1/30/2015 ([redacted]) to do a thermal imaging. His report recommended water extraction. We called [redacted] and they laid water extraction pads the same day.2/02/2015 [redacted] removed the water extraction pads and promised us an estimate to repair/replace damaged items. The same day we contacted the builder, [redacted], to secure the company name that laid the flooring. The floor installer gave us a repair firm that would go to the property and give us an estimate. The flooring repair company assigned [redacted] (###-###-####) to handle the estimate. When [redacted] called to set an appointment for the estimate the homeowner told him they had already called their Home Owners Insurance to take care of the damage.Total time frame since we were notified of the water leak was less than one week.There has never been a call refused from this client. The homeowners were aware that we were in the process of talking to qualified companies to complete this job. Mrs. [redacted] told us more than once that she was going to call her insurance company to handle this as she wanted the job done--now. Representatives from [redacted] & [redacted] both reported back that the client was with another Restoration Company all the time they were on site. Mrs. [redacted] was being schooled on how to answer questions and issue statements regarding damage to the residence..The remodel bid received from [redacted] was $7,750.00.We had already paid the water extraction billing of $2,500.00We received a statement from the clients Insurance Company of damage totaling $8,720.18Some items we find confusing or without merit.On the ROC complaint from the homeowners states over $14,000 damageThe clients had another reclamation company of which there was a 'friend' employed start the repair work before a reasonable amount of time for Arizona Water Tech to secure competitive bids.There are multiple statements made regarding our lack of response and communication which are not factual.In summary, we do not feel we were negligent in our response. This was our first experience with a water loss and our response was that of a prudent nature. We feel horrible that any homeowner would go through this experience.Please note that the RO has a maximum production of 1/2 gallon of water per hour. Our tech left the property at 5 pm. The owners state that they went to bed therefore did not notice any water on the flooring except that which they assumed their children may have spilled. We wonder why water that was going onto the floor since 5 pm was never noticed or passed off as spillage from the children, how many times?