Arizona's All About Blinds & Shutters

The ***s bought their shutters in Three years later she calls and says that she wants a different design on her shutters and wants us to replace them for free since we did not do it the way she wanted in the first placeShe said that her shutters were warped so we went out to her house to look at them and there was nothing wrong with themI had the manufactures go out and look at them and they could find nothing wrong with themWe never suggest a different design for her shutters because what she has is the best designThere is nothing wrong with her shutters and if she wants something different than what she has were were willing to do it for the $which is 1/of the original cost.I am still confused because she told me she was going to work with the manufacture on this and I have been told by the manufacture that they have replaced her shutters already, so I'm not sure whats she wants us to do

The ***'s purchased shutters January of and everything was fine and they paid for their shutters in fullThree years later she calls back and says she does not like what she ordered on her sliding door and wants a different designI meet with her and told her that she received what she
ordered and that if she wanted something different I would be happy to replace it and do it at my costShe did not like that response so a few weeks later she calls up and says that her shutter panel is warped and since we have to replace it can we replace it with the new designI again go to her home to inspect the shutter and can not find any warping that is out of the specsShe still does not like the answer so she wants to speak to the shutter manufacture who comes to the home and inspects the shutter and can not find anything wrong with it alsoHe tells her he would rebuild it the way she wants at his cost which is lees than my cost but she does not like what she originally ordered and wants a new shutter in a different design and not have to pay for it. We delivered what she ordered , there is nothing wrong with itIf she wants something different than what she ordered we are happy to replace it and do it for cost, not for free as she wantsWe have been to her home on multiple occasions to try to resolve this issue and am not sure what else I can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from this business is not accurateThe initial contact with the owner was to report warping of the shutter and was a request for the company to replace the shutterThe suggestion for a different design came from the manufacturer in an effort to prevent the same problem from occurring againWhen we were told we would have to pay another $to replace the faulty shutter with a new shutter of a different design I told *** that we would just replace it with the original design, which is supposed to be covered under warrantyThe manufacturer did find that the shutter was warped when he came out to inspect it*** told us that he is no longer working with the shutter manufacturer, and is now ordering all his shutters from China,, and told us that the new shutter would not match the rest of the shutters in our homeI am requesting a refund for the faulty product.
Regards,
*** ***